My husband had been a patient at AZ Urology for 10+ yrs. After his stroke in 2021, I began…read moreattending all of his patient-doctor appts. He could not drive so I was also taking him for his tests and required medical needs for the past 5 years. I noticed over the years, he had not seen much of the doctor, but only the PA on staff, and a different one each time! I would discuss with them my spouse's test results, medications; and asked why are we not seeing the doctor? "He is in surgery" was the response. Have not seen his assigned doctor in probably 2 years! We had had enough of the staff in this 'health center, how office was run, and the attitude of those in the office. I decided to transfer to a new medical facility, AUUA which has some of the top 10 doctors in Arizona. I called Arizona Urology staff to ask them to please transfer my husband's medical records by Thur, May 7 to AUUA. A day or two later, a woman called me on my cell. Asking to speak to my husband. This is my phone, can I help you? "No, you are not on his HIPPA form." I responded, "I have been his care taker for the past 5 years and have gone to every doctor appt he has had. We are leaving your medical system for AUUA and need his medical file sent by Wed pm." Let me speak to your husband, she requested. So I called my husband from the other room who was listening to this conversation. He can't communicate like before the stroke so did not say much. He said "send over the medical records to where she told you". Clerk said you have to fill out the forms first as wife is not on your paperwork." We had words. He has been a patient for over 10 years, I have been attending his appts at AZ Urology for 5 of them. It appears the staff and organization who manages them, is in need of training. No one had ever asked me or him from his initial over-a-decade-old-paperwork that they needed info from him!! Never! Medical records Clerk hung up the phone. On Thurs we went to a top 10 AZ doctor in Glendale office of AUUA and he had no records sent to him. Again, AUUA medical dept had requested them on the same day I did. AZ Urology DID NOT bother to comply professionally. The staff in this office are SHAMEFUL, UNPROFESSIONAL. I just today began reading about AZ Urology medical facility and was not surprised to see so many, if not ALL (1-*) reviews. Husband's doctor, whom we liked, was not involved in any unprofessional, or rude behavior. AZ residents in need of urological medical help ~~ drive past this facility. AND READ the REVIEWS before booking!

Arizona Urology is the worst medical outfit I've ever dealt with. I had kidney lithotripsy on Mar…read more 4 with an appointment to get the stents out on Mar. 18. I just got a call from Arizona Urology telling me that my Mar. 18 appointment had to be rescheduled to the end of April!! As any kidney stone patient knows, stents are painful and I've got them in BOTH kidneys. It is literally DANGEROUS to leave stents in for 2 months. Finally, they rescheduled me to Mar. 23 but I'm already looking for a new urologist. I've had multiple bad episodes with Arizona Urology and I've had it up to my ears. Their organization is HORRIBLE.

He wasn't even there for the appointment. His nurse practitioner was inept. No one knew how to…read moreproceed. They wanted us to redo all the tests we had just done.

The WORST experience ever! I had an appointment with Dr Jain and made sure that I was going to see…read morethe actual doctor and not a nurse practitioner when I scheduled my appointment . I was assured I would see Dr Jain . When I waited to be checked in I knew this office was a bad idea. I waited 8 minutes standing there waiting for someone to help me check in. One person was on the phone and two others just sitting at their desk doing nothing . No one said a word to me and once the person got off the phone they checked me in. Once I was brought back to a room I could see Dr Jain in the hallway smiling and talking to staff. I went into the room and in comes a nurse practitioner . He asked why I was coming in today and I asked why Dr Jain wasn't seeing me since my appointment was with him. I was then told that Dr Jain had to leave due to not feeling well . I said, I just saw him in the hallway smiling and talking to people and he looked fine to me! I couldn't believe i was being lied to ! I was there to go over some very large concerning kidney cysts from an MRI that I had done a few months ago and the nurse practitioner couldn't answer any questions or give me any info other than to do a repeat MRI in a few months. I wasn't happy and he knew it , I told him I want to get the MRI done sooner than later and I don't want contrast and he greed and then he rushed out to the next patient. I wanted to have the MRI done before the new year and before my $5,000 deductible starts over so I scheduled my MRI before the new year. I was then told by the imaging center that the MRI order was sent to use contrast even after I told the nurse I didn't want contrast. I called the office again and they said they would correct the order for no contrast. A few days before my MRI I'm informed from the imaging center that I can't get it done because the doctor's office didn't send the new order . I called the office again to find out why it wasn't sent and was told they were working on it . I then received a call back from Amanda saying that they won't send the new order over because I'm not supposed to get it done for 6 months. I told her the nurse didn't say I had to wait and he knew that I was trying to get it done before the new year so I can find out what's going on with my kidneys. All I know is, is if I have cancer this Dr will be in serious trouble . This is MALPRACTICE and my health concerns were blatantly ignored after several attempts to seek treatment and get answers. I would AVOID this mess of a doctor at all costs unless you want to get jerked around and dismissed . I am disputing the visit with my insurance company since I didn't even see the actual doctor . They don't deserve my money! I can see why they have such poor reviews . The entire office is full of apathetic slackers who have zero compassion for people.

We have good care from Dr Ko. Now the office staff have been a whole other experience. The office…read morestaff seem very unhappy with their jobs. They are short and unprofessional. When scheduling a procedure the surgery scheduler was very condescending and rude. I would not recommend due to the the interactions with office staff. Even if a doctor is top notch the rest of the office reflects the care the patient recieves. Seems I am not alone in this feeling based on other reviews.

The lack of response when requesting assistance from the medical assistant or healthcare provider…read moreis concerning. The office contacted me on Friday to prescribe medication and left a voicemail to call back, as they were referring me to another specialist. I called on Monday, leaving a message with several personal and medical assistants. I have not yet received any explanation regarding the referral to a specialist. Additionally, there have been difficulties with online paperwork, which I have completed multiple times, yet they continue to request that I fill it out again. The lack of response and communication is inadequate and unacceptable.

So they moved and didn't call. Had an appt for 6 months. You expect me to trust you if you're not…read moreprofessional enough for a phone call? Notice? No thanks, I'll see a better doctor. Shame on this organization. You Dr's will be just fine making all your money. Meanwhile I took time off work for my son's serious appt. Can't recommend these ppl

I've been with them since 2017 and they've been the best and has literally saved my life after a…read morebiopsy they done on me. They seriously care about my wellbeing. Not once have they've made me feel any other way.

I have been going here for years. Dr.Tung and Ann Voght. Always listen to my concerns and have…read moredone everything they can to help me. I was injured at the age of 43. I'm now 58 . I've had one total knee, c5/6 fuzed, spinal stimulator, R, shoulder replacement, L should has been worked on 3 times. I'm getting ready for L. Shoulder replacement. Soo yes they do listen and yes I am in pain meds. I even have to have hip injections. Because my hips lock up in me. I have never had a problem with them or their staff. Yes I walk in every 6 weeks ( appt. Required ) and yes the girls know me by name. Even with that stupid mask. Lol. But they are friendly and actually know what their doing. Sooo why the bad reviews. IDK ‍. Just know I have and will continue to refer people to Dr. Tung.

This place is killing me. I only get to see the PA and all they want to do is lower everyone's pain…read moremeds over and over again. Last year I tried to be open minded about trying other stuff and or lowering doses and its still going on this year. I live with a 8 on the pain scale everyday. I cry everyday. I yell at my family just because I hurt. My quality of life is in the crapper. Ive had multiple severe surgeries with bad complications. They dont care about their patients at all. Ive considered suicide over the pain but dont want to as I love my family. Dont go here! Run!

Spends very litle time explaining care. Overtalks the patients…read more He has an outsourced answering service that not only knows nothing about medical nor urology information, but can't even get a simple callback to a full-paying patient. Fire your answering service and get your own damn employees to answer calls. I've spent hours on hold with the morons who Blick hired cheap to answer his phones. POOR administration clinic. Worst I've seen.

Well they must have come along way because I have not had a negative experience at all. The girls…read moreare caring and take time to listen to me and my problems. You could not get a more personable group. The Dr kept me informed while doing the procedure and had a great bedside manor. They even made arrangements for my transportation and feed me when I was feeling bad. This office has a great staff, and I would recommend them to anyone in pain. God Bless them all!! M Romero

Worst Dr ever just wanted to do injections never even looked at my records. Nor did he forward any…read morewhen requested by another Dr.. Also, just received lab bill for $676 for a urine test.

I recently switched from another CTCA location and I was nervous about the low star rating for…read morethis one, but realized that many reviews are about lack of insurance coverage and expensive costs, and some are not about the issues I am most concerned about. I had a great first-time experience. Yes, they are expensive (expected) and I am lucky to have insurance. They flew my partner and I out and arranged the hotel stay, which is discounted for CTCA patients. I came for follow up scans and found the nurses and staff to be very friendly and informative. My doctor was kind and thorough. I also saw a naturopath who ordered blood tests and advised me on supplements and diet. Everything is geared to keeping the patient calm and relaxed, and they do a fine job. The facilities are easy to navigate and very clean. The cafeteria food is meh, but decent and affordable. Shuttle drivers were pleasant. I'm happy to say I have nothing negative to report. I hope my future interactions are just as pleasant.

New name should be City of DESPAIR, not City Of Hope. Billing has been wrong since February, and…read moreeither no one calls you back or they say they will make corrections and when they don't....they send YOU to collections. They made diagnostic errors in my husband's record that took 3 months to correct. No one knows why my phone number is wrong in the portal. They keep saying it's corrected but it isn't. They keep calling the wrong phone #. What a disorganized mess! I don't know what it was like before it changed from CTCA to City of Hope but it is terrible now. I was in the medical field for 25 years. I know a mismanaged disaster when I see one...steer clear!

Convenient that you can check in and fill out paperwork online. However waiting 2 hours with an…read moreappointment is insane. Waited an hour for initial seen and then waited another hour to receive a simple test result.

"Friendly and fast service on a Sunday night. The office was clean, and the staff was knowledgeable…read moreand efficient. The NPC who helped me was excellent--clearly very experienced. She not only asked all the right questions but also explained everything in a way that was easy to understand. Great experience overall!"