This experience happened in November but I was so upset that I wanted to wait to calm down before…read morereviewing. My grandmother passed and Bliley's handled the viewing and transfer to Amelia Veterans Cemetery for the service. I ordered a large standing heart to be displayed at her viewing on their site. When I arrived to the viewing it was not there and I spoke with a young man who seemed unconcerned who suggested I call the florist. I explained that I did not know who the florist was as I had ordered through them. He went to an office and wrote down the phone number of a local florist and said I should call them in the morning. I explained to him that the funeral service was in the morning. All of this concerned me that he seemed to be unaware of as he was standing in front of the room for her viewing where all of this was posted. I was very upset that one side of her casket was bare as the other standing arrangement my cousin ordered was there but my matching one was missing for the viewing but the young man assured me that the florist could get it to the service in the morning. Somehow I knew this was impossible if I was calling them when they opened barely an hour before her funeral. But I still called in the morning and surprise, the florist did not have the order and could not help me. I called Bliley's and spoke with someone and explained what had happened again- they were unaware of the issue from the night before so it was like starting from scratch. They then directed me to an outside company that manages their Tribute Wall and said they would call me back. I contacted the other company who acknowledged that they had taken the payment the week prior but that at this point it was too late to send the arrangement to the funeral. You don't say! They said "I guess we will issue you a refund". I said I guess you'd better. I would like to point out that I was calm and courteous during each of these interactions and only during the viewing when I noticed the missing arrangement was I slightly teary eyed because it was the viewing after all. But not ONCE did anyone from Bliley's or their payment processor apologize or say anything resembling an I'm sorry for ruining your memory of your grandmother's service. Not only did they not apologize, Bliley's staff never called me back or even attempted to make the situation right and have the flowers at the service. For something as important as a memorial service or viewing I won't ever recommend a business that ignores issues and doesn't even try to rectify them. Oh I almost forgot! Because they processed my refund they removed the post that I made when I ordered the arraignment on their Tribute Wall from my kids to their great grandmother.

I recently moved to the Richmond area and wanted to modify my final planning which I had with…read moreanother company where I used to live. I met with Mr. Charles "Chuck" Christopher who listened intently to my wishes. I was impressed by Chuck's ability to provide me with a range of services offered by Bliley's without making me feel pressured in any way. Rather, I found Chuck easily created a plan and procedure that is tailored made to my desires. I was made to feel welcomed at Bliley's and my wishes were respected. I feel very good about all the services Bliley will provide and trust them to do an excellent job when the time comes.

This is specific for the Hull St location. This experience…read morehappened in November but I was so upset that I wanted to wait to calm down before reviewing. My grandmother passed and Bliley's handled the viewing and transfer to Amelia Veterans Cemetery for the service. I ordered a large standing heart to be displayed at her viewing on their site. When I arrived to the viewing it was not there and I spoke with a young man who seemed unconcerned who suggested I call the florist. I explained that I did not know who the florist was as I had ordered through them. He went to an office and wrote down the phone number of a local florist and said I should call them in the morning. I explained to him that the funeral service was in the morning. All of this concerned me that he seemed to be unaware of as he was standing in front of the room for her viewing where all of this was posted. I was very upset that one side of her casket was bare as the other standing arrangement my cousin ordered was there but my matching one was missing for the viewing but the young man assured me that the florist could get it to the service in the morning. Somehow I knew this was impossible if I was calling them when they opened barely an hour before her funeral. But I still called in the morning and surprise, the florist did not have the order and could not help me. I called Bliley's and spoke with someone and explained what had happened again- they were unaware of the issue from the night before so it was like starting from scratch. They then directed me to an outside company that manages their Tribute Wall and said they would call me back. I contacted the other company who acknowledged that they had taken the payment the week prior but that at this point it was too late to send the arrangement to the funeral. You don't say! They said "I guess we will issue you a refund". I said I guess you'd better. I would like to point out that I was calm and courteous during each of these interactions and only during the viewing when I noticed the missing arrangement was I slightly teary eyed because it was the viewing after all. But not ONCE did anyone from Bliley's or their payment processor apologize or say anything resembling an I'm sorry for ruining your memory of your grandmother's service. Not only did they not apologize, Bliley's staff never called me back or even attempted to make the situation right and have the flowers at the service. For something as important as a memorial service or viewing I won't ever recommend a business that ignores issues and doesn't even try to rectify them. Oh I almost forgot! Because they processed my refund they removed the post that I made when I ordered the arraignment on their Tribute Wall from my kids to their great grandmother.

I cannot say enough how much we appreciate everything Bliley Funeral Homes' did for us after my…read morefather's passing. The moment we reached out to Eric, he made the family and mainly our mother very comfortable on the next steps. My father passed away in November and Eric was knowledgeable and informative on what to expect regarding COVID 19 restrictions. Good example, because of COVID restrictions, we ran into a few hiccups with the cemetery with my father being buried with Military Honors. Eric quickly made a phone call and without missing a beat, our father was buried with Military Honors. The feature of LIVE Streaming as perfect as we had a fair amount of family not able to travel or attend because of COVID. Everyone from the moment my father was picked up from hospice care to the last moment at the cemetery were professional, caring, and kind. Thank you for being here for us during our difficult time.

I've contemplated leaving this review for some time now. I've also considered going to social media…read moreand completely admonishing this business. I'm sure you remember me. You handled the arrangements for my aunt months ago. Or shall I say Mishandled. During a time where families are riveting and grieving from the loss of a loved one you decided to make a mockery of my Aunts funeral service. That day I took an unusual stance and sat in the back of the church. The church where my entire family, including my mother is buried. As I sat in the back instead of with my family during the ceremony, I was seated behind a man. Unbeknownst to me who HE was. As I sat behind him, throughout the service I had to witness him playing games on his cell phone, laughing and texting. If that wasn't bad enough. He continued to sigh, look at his watch and make exaggerated facial expressions. He seemed bored, bothered, uninterested. DISRESPECTFUL in the house of the Lord. I sat behind him for an entire hour enraged. Watching him toggle between apps on his phone. Whispering to the person beside him and laughing within their very loud and inappropriate conversation about going fishing etc. I could've created a scene but that wouldn't have been very helpful. They were Eulogizing my aunt and there he was completely disconnected. To my surprise. Imagine how I felt once I found out that man was Larry Owens. The funeral director and REVERN. How embarrassing. Disappointed. Disreputable and Disgusting. After the ceremony I disclosed the events to a relative and she confronted him while they were attempting to carry the casket to the burial site behind the church. I too then approached him outside. After telling him how utterly disrespectful he was to the church, God and my aunt, He simply said, well I was a little bored. I'm sorry sometimes I get in my phone to pass the time. I was surprised but I wasn't shocked. He looks like a shady character from a poorly written Tyler Perry parody anyway so if the Bigen fits, wear it right. He had the audacity to ask for forgiveness in the most condescending and insulting tone. I told him NO! I don't forgive you. And there were a few other choice words I wanted to leave with him. But I refrained. I walked away. Despite your irreverence Larry Owens, your boredom during a funeral service and your complete disregard or lack of social awareness and funeral etiquette, I suppose you're well regarded in this realm of funeral service. However, in the future should you cross paths with someone who handles anger differently during mourning the situation might turn out different. You must do better! You owe this community better!

A few years ago we had the honor of having Owens and staff take care of the arrangements for my…read morehusband's funeral. Everything was done professionally and with expertise. I highly recommend this business to anyone seeking reliable and friendly service for a loved one who has transitioned. TJ Boone

I would like to sincerely thank the team at Bliley's Funeral Homes - Staples Mill for the…read morephenomenal Celebration of Life service they provided for my mother in February 2026. Since 2023, Bliley's has truly become an extension of our family, caring for several of my loved ones with the utmost respect, compassion, and professionalism. The arrangements for my mother's visitation, funeral service, repast reception, and cremation were beautifully coordinated and thoughtfully executed. Every detail was handled with care, and their ability to anticipate our needs brought comfort during such a difficult time. The team I had the pleasure to work with was Daniel, Jason, and Angela. They were patient, compassionate, flexible, and truly a one-stop resource that families can trust. I am deeply grateful for Bliley's continued support over the years, and I wholeheartedly recommend their services to anyone seeking professional, dignified, and caring funeral services.

My appointment today at Bliley's Staples Mill was very comforting and extremely helpful regarding…read morepolicy details, services and options for our funerals that we purchased. Susan was absolutely wonderful- very compassionate and Mr. Chuck Christopher was considerate, detail oriented and very patient with all my questions. I have nothing to fear about leaving when my time comes since all the preparations and assurances from Bliley's reassures me that my family will have no burdens at all. God bless Bliley's - professional, efficient AND caring!

Wonderful experience with caring and professional serves for my husband's funeral on October 24,…read more2019. I did not have to worry about a thing. Everything was coordinated seamlessly from start to finish. Matthew Bennett was professional and caring. I highly recommend them.

Awful service, dingy funeral home, failed to follow directions, spent a lot of time telling us why…read morewe couldn't do things our way and why their way was so much better.

I went here for a visitiation of a long time friend's mother. There was dedicated parking for the…read morelocation so that part was easy. They also had people inside directing you to the correct parlor. However, I have not been here in a long time and this place needs some love. The building does not appear to be maintained well... paint, carpet, etc. The room we were in had a flickering overhead light. I have not been here in several years, but it is not in the same condition that I remember it used to be in.

Sam Harrison has been so nice to my family as we have send my Dad onto his final resting place in…read moreheaven. Thanks to Bennett Funeral Home

My experience with them was horribly tragic. Take your loved one somewhere else. Anywhere but here…read more They are very unprofessional, unsympathetic, rude and sloppy.. Save yourself some serious grief. .. Don't use this service. You'll regret it. I do.

In a world where death and funerals are big business, Kathy and Chuck are more about providing…read moreincredibly compassionate professional service at a time when you need it most and are most vulnerable. Highly recommend.

I recently purchased a headstone for my father from Booth and they were truly a pleasure to work…read morewith. David Booth was quick to respond to any inquiries we had and scheduling installation was a breeze. Prices were also very reasonable and well worth it for the service that goes along with it. I would highly recommend Booth to anyone needing stone services.

My mother died last year and February we ordered her headstone August of last year and and here it…read moreis April and we still have not received her headstone they are not very good to communicate with and I suggest no one goes to them