Always a 10/10 experience. Everyone here gets along so well and the salon itself is a total vibe…read more There's no competition btwn hairstylists and you can tell that everyone loves to work here. I've had my hair cut and colored by many of the stylists here and I've always been able to trust each hairdressers expertise.

While I have had relatively good experiences in the past at this salon, consistency has dropped off…read morewith my most recent experience. I want to flag that there doesn't seem to be a strong service recovery process in place here. My appointment was with a new stylist, Sierra, who was personable, but several important steps in styling my curly hair after the cut were missed. My sides were over-dried and left uneven, while my crown was still wet. Product application felt minimal, an afterthought, and I wasn't shown what was used during the styling process. After the appointment, I even needed to apply a deep conditioner at home because my hair felt dry from the excessive blow-drying. More broadly, there didn't seem to be much in the way of quality control or accountability to ensure customer satisfaction before leaving the chair. When I raised concerns, I was told the only option was to return to the same stylist for corrections. That approach doesn't feel workable when the issue involves multiple missed basics and a lack of trust in the initial service.

Loved the cut color blow dry. Janine did my color and could not be happier. She also did a great…read morejob on my haircut

Amanda was over the top fabulous in every way! She spent time talking with me about what I'd like;…read moreshe demonstrated ways to style my hair; she took time, engaged in conversation & genuinely wanted me to like my curly hair. The salon itself is small, cozy, welcoming. There is a great deal of effort regarding the pandemic. I have already recommended Amanda. My two daughters have appointments. Diane L.

Can't recommend this place enough! My hair looked absolutely amazing and the women there are…read morebadass. I've had Jessica and Jamie cut and color my hair multiple times, and each time I leave there so confident in how I look.

Neutral review because I cancelled my appointment due to price…read more I asked for a partial highlight and trim. When the calendar invite displayed what I'd be charged the total came out to be $400. Quite frankly, I find that appalling. I usually pay $120 for a full head of highlights, wash, cut, style and all. I strongly advise reviewing the pricing on their website prior to booking an appointment. My friends in NYC and DC don't pay this much to get their hair done.

I have had Jennifer Bell cut my hair for almost a decade. Her cuts are great, she is very skilled…read moreand really listens when you explain what you want. She recently moved her salon to a really fabulous space in the same parking lot as 5th Season plants. The space is amazing, there is ample parking and I felt moved to post a 5 star review!

This was my first visit to this lovely salon, I had a great haircut from Vivie and am looking…read moreforward to coming back

Amazing creative people who truly care and will work with you to make you feel your best. Love this…read morespot.

I thought I would try a new salon. And this one filled the bill nicely. Their apprentice, Nicole,…read moredid a great job washing my hair with a gentle touch --just what you want. She took the time to talk about what kind of cut I wanted She did a great job with a good blowout.

I have been going to RPS for over 3 years and have seen quite a few stylists over that time…read more They're all great and everyone's super friendly. I was so stoked when Skyler came back since she's the stylist I like to go to the most. RPS isn't cheap but I treat myself to it and every cut I get is well worth it. I always get compliments from people after I go. I also like reading the vintage comics in their waiting area. Just a nice place all around !!

A returning but disappointing experience…read more My appointment was canceled 15 minutes before it was scheduled to start because my stylist was sick. I was already on my way when I received the notice. I understand that illness happens, but a 15-minute heads-up is not acceptable. They offered to reschedule, which I appreciate, but made no attempt to compensate for the wasted trip and time. Better communication and some goodwill -- even a small discount on a future visit -- would have gone a long way.

I got amazing hair cuts here for years!…read more I graduated from UNC Chapel Hill and that was years ago and I got my hair cut in Fayetteville NC and it was a chop. Not good for me and I believe Moshi moshi will fix this hair problem.

Fifteen years later, I moved back to Chapel Hill and so of course I went back to Catlin. My long,…read moremega fine hair was stress-ravaged, unflattering, and did nothing for me. I needed to change my life via my hair. A year ago, Catlin gave me a glorious shag that both literally and figuratively lifted weight off my shoulders, and every time I go back I leave thrilled with how my hair looks. Today I got color there for the first time, and I am just oozing delight. Better than I expect, every time!

Notice: THEIR PRICES INCREASE EFFECTIVE MARCH 3rd…read more Unfortunately I came exactly on March 3rd and had my cost increased from time of appointment set up which I wish they would have been able to honor original booking prices. BUT Ruby got it GOING for me! Went blonde to brown/cool brown. She was very fast compared to some of my other visits although I did have to schedule way in advance for full color/ highlights. She was gentle and made sure I was comfortable- even offered me (for the first time being a customer) a complimentary neck/shoulder massage. May need to try and book her again before she graduates.

I made an appointment for a haircut with a level 1 student. The institute is really nice inside,…read morelooks quite new. The music is quite loud and runs the gamut from Green Day to smooth jazz. I wish they'd turn it down as I had to scream pretty loudly to talk to my stylist. Here are the issues I noticed that are preventing me from going back: -My stylist was really nice, but never offered me any tea, which is a signature of Aveda salons and shops. The other customers around me all had tea. I ended up asking for some and they only give you a 2-3oz cup - not the stylist's fault, just seems like they could offer a full cup. -Again, stylist was very nice, but she never offered me any of the complimentary services such as shoulder massage, scalp massage, mini facial, etc. After the lady next to me (lol my mom, we booked our haircuts at the same time) was offered all of the services by her stylist, I ended up asking mine about it while she was shampooing my hair. She gave me both a mini facial and scalp massage which were lovely, just remember that they're very brief services, less than 5 min each. -Something I loved: The shampoo room has full tables allowing you to lay down at the wash bowl, which is awesome! They even provide cushions to place under your knees for back support. -This might just be my preference but I don't want to have a conversation when I'm getting my head massaged and a mini facial. I really wanted to sit quietly and relax but my stylist started asking where I was from, etc. -Ok, here's the biggest reason I wouldn't go back to a level 1 student. I asked for a very simple haircut, the same haircut normally takes my regular stylist less than 45 min, including shampooing and a blowout. My full appointment at Aveda from first discussing what I wanted to having the instructor sign off on it to shampooing and cutting and getting multiple checks from the instructor and having the instructor to fix some spots to finally getting my hair blow dried (which had to be sprayed down with water again bc it was nearly dry by the time she finished cutting) took over 3 hours!!! I live almost an hour away so I lost half the day to a simple haircut. Highly recommend bringing a snack along, btw. -If the appointment had stated it may take that long, I wouldn't have minded. But the appt lists the haircut time slot as an hour and 45 min. -The students aren't allowed to accept tips. That's not cool. Regardless of how long it took, I really wanted to make sure my stylist got *something* so I was bummed that I couldn't tip her at least a few bucks. -Be aware that your haircut is a learning experience for the student, which I'm totally cool with and was happy to help! But the instructors come by a LOT to check on how it's going and make sure you're happy and to provide any fixes. There are some long conversations around techniques and how the student should be cutting, etc. I didn't mind at all, but I did start to reach a point where I just wanted the instructor to finish my cut so I could go home. Bottom line, if you're on a tight budget and you have a ton of free time, this is a great option for you. I have medium length hair and it was $19. I'd be open to going back and working with a level 3 stylist as they're much more experienced. But the 3+ hour time for a simple trim was CRAZY. I'd gladly try the other services if I lived closer as the prices are really great. But again, I'd stick with the more experienced stylists.