Worst customer service imaginable. Ignoring your clients is the lowest level of service a business…read morecan provide. They don't return phone calls or emails (I'm talking in July- not in April. That would at least be understandable.) When trusting someone with your finances, we expect someone who cares....which is why we chose a smaller Manayunk firm instead of one of the big Philly firms. Somehow, there seems to be no regard for customer care or personalized service...or any service for that matter. Since it seems clear the JEM&Assoc and our "accountant" Brian seem not to value our business in the slightest, we will be taking our business elsewhere. I don't have time to chase people who I am paying to do a service for myself and my family. If you need further clarification of the situation, it's been almost a month since my first email, a week since my follow up email asking if he had an alternative preferred method of communication, and three days since I called his office and left a message. We had to file an extension, so we are-in fact-working under a deadline. This isn't the first time we've been disappointed with their professionalism...but it will be the last.

I was recommended to John McGovern over 10 years ago and have been extremely impressed by he and…read morehis staff's up to date knowledge of accounting and tax preparation. I have also recommended them to friends and family members, and have heard that they were equally pleased.

I'm writing an update to the previous review. Since posting the review, a representative from Kim…read moreYeung Ling PC has reached out to me and provided a follow up service from a senior accountant. Mr. Chow was very helpful and knowledgeable, he answered and addressed my pervious tax questions and concerns. I don't think the first accountant was very experienced, but I'm happy with the service Mr. Chow provided and would return again.

Used them for over 10 years. They get the job done, and have professional & courteous employees…read more Usually have decent turn around time even during busy seasons. Handles more complicated matters like real estate depreciation and such as well. Recommended.

It's tax time again! Something I always hate doing, but feel so accomplished when it's done!…read moreMe and my husband have been going to J Travis & Associates for many years. They make getting your taxes done a little less painful. This is a family owned business that Mr. & Mrs. Travis run. If you decide to go, you will have to call and make and appointment. They don't take walk-in. I find the earlier in the year the better. If you wait till April, you may not get an appointment before the 15th. I like that they go over your taxes with you, explaining the mistakes you may be making on your taxes. Also love how they keep up with all the changes in the tax laws that are happening today. They are located on Germantown Ave. , in the Mt. Airy section of the city. There is only street parking, but I never had a problem finding a parking space. I feel their fees are competitively fair. I'm so glad we found them, and would recommend to others.

Mr. and Mrs. Travis are just the BEST! Very knowledgeable, experienced and no-nonsense. When I…read morefirst started coming to the Travis's 8 years ago. I was in so much trouble from doing my own taxes and going to people that thought they understood the tax laws. They help me fix all my problems and put me on the right track. My advice spend a little extra to get them done right. Is awesome to support a local business and good people

I rarely give feed back for services that are not up to par, but I am reporting this accountant in…read morehopes to prevent someone else from making the same mistake when choosing the services of someone with very few references. Definitely not a good sign. My husband is self employed and contacted Ms. Sam to help with our business and personal tax preparations. Ms. Sam was responsive to us initially, and as time passed we have yet to hear back from her. We have real concerns with this company and started calling and leaving her messages along with emails to find out where we were at with our taxes. In the beginning we gave Ms. Sam the benefit of the doubt because it was tax season, and one would only assume that any accountant worth their salt would be extremely busy at this tme of the year, right?! Our patience began waring, and as time has passed (Months) we continue to call and leave messages asking her to please contact us. It has been months since our last conversation with Ms. Sam, thus leaving us in a precarious situation with our tax filing. She has all of our financial information which is not cool at all and leaves me contemplating our next step ... This has been the worst experience with someone who has just completely ghosted us for no apparent reason whatsoever ?! Not to mention, her unprofessionalism at it's worst when her business success solely relies on satisfied paying customers, not to mention her reputation as well! If anyone out there has had a similar situation with Ms. Sam, or if someone has retained her services very recently or even knows how to reach her ... please post it. As I review the five other posted comments and see the dates of review ... I have only myself to blame. Lesson learned!

The best in the business!! She is smart and quick to respond to a question. Thank you Sara!read more

Walked in looking for Some Tax help the lady at the front desk was very nice and then she went and…read moregot Paul he was very knowledgeable and professional Helped me with no problem and price was very reasonable.Looks like I found a New place to file my taxes. Very Happy With my experience

I worked with Lil Stepnowski. She was wonderful. I got a letter from the state asking for money…read moreon back taxes. I called around tax offices and finally got to this office. I spoke with Lily on the phone and she was very knowledgeable. I went into the office that same day which was Friday late. She still saw me and helped me with the paperwork. I was very relieved. She followed up with me on Monday. Bad news: I do owe the taxes. Overall, I'm glad I found her to help me figure it out because it was so stressful.

Extremely unprofessional experience and an absolutely unacceptable experience…read more One of the most unprofessional experiences I've ever had. My husband and I waited nearly an hour and a half past my scheduled appointment with zero communication and no apology. When we finally spoke up about the excessive delay -- calmly and respectfully -- he immediately became defensive, threw us out of the office, and refused to complete our taxes. Instead of owning his lack of professionalism, he chose to lose a paying client. The office itself is shockingly disgusting. It is small and extremely cramped, but beyond that, it is a complete pigsty. This isn't just scattered paperwork -- there were bottles, old food, and visible garbage throughout the space. The entire environment felt dirty, chaotic, and neglected. It does not resemble a professional business in any way. If this is how clients are treated and this is the condition of the workspace, it raises serious concerns about how business is conducted. Respect, accountability, and basic cleanliness should not be too much to expect. If I could give zero stars, I would. Even one star feels generous given the lack of professionalism, respect, and basic cleanliness. I strongly recommend taking your business elsewhere.

I have been going to Jimmy for years. His ability to work with numbers is amazing, I swear that…read moreman's head is a computer. For the past few years, I have owed federal taxes, but that was largely offset by my state refund. Last year, Jimmy told me the adjustments I needed to make. I did what he told me to do and I do not owe federal taxes this year. I used to pay way more to one of those tax preparation services, but the quality of their prepares in no way compares to Jimmy. Not only is he an excellent accountant, he is an awesome human being. And it doesn't hurt that. He has a cute dog in the office either. If anyone asks me, I'm sending them to Jimmy. I wish I could give him 10 stars because he certainly deserves them.

Always ask for Ms. Bu, she is the best, experienced and thorough, goes out of her way to deliver…read moreexcellent service. THANKS Ms. BU.

Awful. The ladies here do not give a crap about your taxes. They don't know how to handle taxes for…read morefreelancers, small business owners, and anyone who doesn't have the simplest tax paperwork. I paid a crazy amount in taxes, with no returns, while my freelancer friends were able to maximize their write-offs with their own CPAs. They didn't bother trying to help me write off any business related expenses for me and felt like I was bothering them by even asking. Do not come here unless you have one job (ie. one w2 form) - and honestly, even if you did, look into a free tax service like turbo tax! Not worth paying over $100 to do the least amount of work.

She is thorough and professional. She strictly business with meeting clients financial and tax…read moreneeds. Gives clients advice to ensure that the client isn't missing out on what's best for them.

things and hearing all types of cursing. There's kids looking and old folks especially old folks…read moregiving nasty looks horrified by what's on TV and you would think respectfully you would play a movie that would be more appropriate. That's shows the lack of respect the owner has for the customers. The employees have no respect including the owner. On the computer screen big and bold they show people's socials security card numbers, easily personal identity can be stolen. When people are calling and they verify instead of having the person over the phone verified the SSN in front of other customers sitting in front of them someone can easily write you're number down. You're personal information isn't safe at this tax office. They shout out people's personal business if they were locked up or in jail with their name, no shits giving. I refuse to get my tax done here. I wouldn't recommend anyone getting hey taxes done here either. I wouldn't feel comfortable with my personal information be given to them. Call them and request to remove your information out of their business. FYI the one lady in the middle blows her nose on a tissue and throws the dirty tissue on her desk meanwhile we just had COVID