While I initialy had positive experiences here, my tax returns over the last two (2022/2023) years…read morecontained significant (and basic) errors, leading to thousands of dollars in back taxes, interest and penalty fees. It's been very disappointing and expensive and I wasn't offered a refund and had to follow up several times to even get it resolved. There's definitely been a change here and my advice if you're looking for peace of mind when completing your taxes, is either to do them yourself or look elsewhere.

After two years of terrific service, the 2023 tax filing season was a very different, and…read moreunpleasant, experience. We returned all of our documents well ahead of their early-March deadline and, after I prodded them for confirmation of receipt, we heard nothing else. Several days before tax deadline, they sent a mass email to all clients suggesting that if we hadn't heard from them yet, they would file an extension. I reached out by email and phone--several times--the weeks before and following April 15, with no response or even confirmation of receipt of my communications. At that point, we had no confirmation that our tax documents were actually in their queue or that an extension had definitely been filed on our behalf. Frankford responded (via email) many days later and, while they acknowledged that this was a difficult year for them, they provided little to no proactive explanation of our taxes, nor did they review any of the returns with us. A week ago, we received a letter from the IRS that our taxes had been filed incorrectly. We understand that accountants make errors, however, despite reaching out to Frankford about the error, we have yet to hear back to understand what happened. It seems their lack of communication is not limited to the weeks around tax filing deadline. We will be looking for another tax professional next year, and would encourage others to approach Frankford with caution.

Worst customer service imaginable. Ignoring your clients is the lowest level of service a business…read morecan provide. They don't return phone calls or emails (I'm talking in July- not in April. That would at least be understandable.) When trusting someone with your finances, we expect someone who cares....which is why we chose a smaller Manayunk firm instead of one of the big Philly firms. Somehow, there seems to be no regard for customer care or personalized service...or any service for that matter. Since it seems clear the JEM&Assoc and our "accountant" Brian seem not to value our business in the slightest, we will be taking our business elsewhere. I don't have time to chase people who I am paying to do a service for myself and my family. If you need further clarification of the situation, it's been almost a month since my first email, a week since my follow up email asking if he had an alternative preferred method of communication, and three days since I called his office and left a message. We had to file an extension, so we are-in fact-working under a deadline. This isn't the first time we've been disappointed with their professionalism...but it will be the last.

I was recommended to John McGovern over 10 years ago and have been extremely impressed by he and…read morehis staff's up to date knowledge of accounting and tax preparation. I have also recommended them to friends and family members, and have heard that they were equally pleased.

Me and a family member had a scheduled appointment with Certified Public Accountant (Ceara) and she…read morehad us out less than an hour, with our three taxes that needed to be filed. Professional, quick and knows her job; very knowledgeable and answered our questions. Thanks Ceara

This was my first time using a CPA and I was thrilled. The folks are more than competant, plus they…read morewere professional and caring. It was a pleasure using these sevices and everyone made it a pleasant experience. I would highly recommend Kevin Hughes CPA and I will be back next year!

I was trying to inquire about becoming a client at Vertical Maven Group, but I haven't even been…read moreable to get a response from anyone over any mode of communication. I have: (1) Requested a quote through Yelp over a week ago with no response. (2) Called and left a message with my number a week ago with no response. (3) Scheduled a meeting through their website for one of the 15 minute phone consults about your tax situation, and they just straight up didn't call me at my scheduled time.

Linda was thoughtful in explaining how the 2017 tax law affected me as a small business owner. I…read moreappreciate her approach!

What else is there to say.. 5 stars, cause they make you feel as comfortable as you can be…read more Family operation.. They are not a chain company so right there is a plus. They will treat you better than a H&R Block would.. You will not spend an arm and a leg for service as you would with H&R or any other chain locations. When i say family, they are a family group, mother and son both are very knowledgable, both will make sure you are on a right path. I have dealt with them in previous yrs, before they opened this firm and I plan on continuing my financial endeavors with them. They will help if you just purchased a house, just married, just about anything if you are not a numbers person. I wish that "All State" didn't brand this phrase "You're in good hands" because in acutallity they make sure you leave with a sigh of relief and knowing you are going to be fine. No complaints, just a great experience, great comfort.

I have been using the Fontana group for several years for both my personal and business taxes…read more Phenomenal customer support! Knowledgeable team who goes above and beyond to make sure your questions are answered and needs are met. I am so glad I found them!

Best service and excellent communication. I wouldn't go anywhere else! Questions are quickly…read moreanswered!

Gave documents early and he filed extension costing me extra tax. Poor communication. Actually…read moreyelling when I questioned extension.. he was busy and had other clients. Charged more then quoted. Horrible experience.

We were looking to switch to a different CPA after we moved and we were then too far from from our…read moreprevious accountant. I found D'Angelo on Yelp with a few decent reviews so I met with him and had him take a look at our taxes. We own our own electrical business, so it is a lot of dense material to process. The firm was patient, thorough and very personable through the entire process. Everything went very smoothly and quickly. We were very happy from process to price! 100% 5 STARS!!!!

Last spring, I was very fortunate to have had a friend recommend John D'Angelo to be my accountant…read more From the time I walked through the door, John was very personable, and walked me through the process carefully and clearly, and was able to reassure me that I had nothing to be concerned about. Throughout that spring as John and I remained in contact, updating one another with whatever further information we had, I felt valued and appreciated as a client, and I appreciated that John was able to take the time to handle my filing with thoroughness and care. This winter, John has already sent me a preliminary file with all of my tax information ready, seeking updates anything that may have changed since last year. Once again, I appreciate the time John has taken to prepare this file for me, and has taken a lot of my organizational concerns away, since so much of that has already been taken care. Finally, I have been very pleased with John's knowledge of the current tax code, which have resulted in tax refunds that I have been very pleased with. It is with much enthusiasm that I recommend John D'Angelo for tax preparation assistance, for I find him to be very conscientious, personable, knowledgeable, and trustworthy. I look forward to working with him for years to come

Mark Zinman has been my Accountant for almost 20 years and he has been there for every step of my…read moreprofessional development. He is always accessible and clarifies situations easily. He stays current on all aspects of tax accounting and is tech savvy. A great communicator who puts you at ease. Recommend highly!

Zinman and Company have been my accounting firm for both business and personal tax needs for 6…read moreyears. I can say that they have absolutely been THE BEST firm with whom I have ever worked. Their knowledge of the Tax code and their consultation on my business tax needs has been without compare. I have had a lot of firms throughout my career, and they are simply the best!! One of the great things about this film is that I can get them on the phone every single time I need them without any waiting or delay. They are VERY responsive. They have saved me time, saved me money, and allowed me to sleep MUCH better at night. By the way, I am neither a relative or an associated business with their own. I am just a very happy and satisfied client who wants to share my good fortune of working with them!