This hotel has a large footprint, and the layout is very awkward -- the buildings are at…read moreuncomfortable angles, and there aren't convenient parking spots for many of the rooms. There also isn't a casual buffet-style breakfast like most Best Western hotels. Instead, you get a choice of three preset meals, and have to sit in a formal restaurant and order them from a server. (Or you can get $4 off a regular breakfast from the restaurant menu.) You need to fill your own drinks in the lobby, and tipping is heavily emphasized. Although our server was fine, this is not the type of experience I want first thing in the morning while on a trip. I want to be able to get only scrambled eggs, or just a pile of dry toast. I want to have the option of wearing my pajama bottoms as I sleepily open a sealed bowl of dry cereal and dump some milk into it. I don't want to have to talk cohesively to an employee and be served a fancy parfait I may or may not be able to eat. The entire place felt old and outdated, too. But it wasn't dirty, so I didn't mind very much. Overall, it wasn't the worst hotel, and I wouldn't say people should avoid it. But I also won't be staying here again.

Eating at Restaurant. Server was pleasant. Food , so, so. Had Roast beef and mashed potatoes over…read moreTexas toast. Gravy started to turn to gelatin 5 minutes after hitting table. Texas toast was regular toast. Over all beef was only good thing about it.

The sign on the bar said $10 lunch tried to order and was told it's only Monday through Thursday…read more Why would they have the sign up ordered a burger and fries. Price was $16. Not worth it my burger overall was OK. Nothing special. Fries were soggy and you didn't get many. the food has declined here. The prices are a bit high.

Very old looking casino. Could definitely use some major upgrades. The bar services were awful both…read moredays we went. Was not full or busy, so I'm not sure why the service was awful. There is a steak house in there, but looking around didn't seem like a place I wanted to eat in. Only gave 3 stars because we did hit! So machines were good.

We got this This place opens for breakfast ,LUNCH, and Dinner . They have lots of good drinks .They…read morehave GAMBLING room and smoking in

Not a casino. I just called them and they said it's not a casino, they just have a couple little…read moremachines that you can gamble on.

Greens are ok but not great and cart paths are a mess! Carts are old with no windows and the brakes…read moredon't work on many carts Was a great course - current owners letting it go to crap! Needs new carts - actually the whole golf experience needs a serious revamp!

This place is a health hazard. Water is dripping from every ceiling tile. Water running down walls…read more Mold on ceiling. Smells of mold. This place is disgusting. Carpets are soaked from water leaks. When I informed them of water pouring through ceiling at steps #7. They just lined up buckets and eventually they overflowed and flooded down to the next level. On top of the health hazards, the place was filthy. Windows filthy, carpet dirty, the rooms appeared clean until you looked under furniture. This place needs to be visited by health dept. Should be shut down until they repair and maintenance the many issues.

Luxury experience…read more... Nemacolin is a place of awe offering so many amenities, views, activities, and much more. I stayed in the Chateau which did a fantastic job of integrating its artwork throughout while complimenting its architectural design. It felt as if I entered a historic museum. Butler service started the moment you get past the security checkpoint at the main entrance. Car valeted, bags to your room, and a bath can be ready for you. All and I mean all of the staff were super friendly and hospitable. There is a cigar lounge and shop that has a decent selection of spirits and cigars. Outdoor seating is also available on the massive patio area which connects to the lobby bar. For the sake of exclusivity I did not post the room interior. I did stay in the king bedroom which had multiple chandeliers, fully digital control operated lighting, curtains, and tv from the iPad. There was a proper coated iron tub which your butler is willing to make for you. Just call and request. The toilet was definitely what you'd expect in a luxury room, Fully automated, climate controlled seat, adjustable water temps and pressure, massaging, UV light, and several other features. In short walk up to it, handle business, still wipe yourself, and walk away. The shower had plenty of space and offered the waterfall/overhead feature most ideal for washing hair. The bed was comfortable and cooling. I do recommend ordering from the pillow menu. As a bonus there is a sweet treat brought to your room every evening. There is a menu for wake up call and refreshment service in the morning. Make sure you put the time in thirty minute increments. When I doubt rely upon your butler service. The housekeeping provided was excellent and comically enough it seemed everything I got out the bed and left I came back it was fully made. I was very appreciative of that. Don't worry about the PJ's landing and take offs. The noise cancellation in your room is more than adequate. 5 out of 5

We recently did a long summer stay at Nemacolin with two families (kids aged 7-15). We stayed in…read more"The Homes" (2-bed, 2.5-bath), which felt like upgraded ski lodges and worked perfectly for a family layout. However, parking at our lodge was a constant battle as staff members frequently took up guest spots. The resort has fun, quirky artwork and a great commitment to sustainability (the bee sanctuary was a highlight), but it is a mixed bag overall. The animal exhibits left us feeling a bit uneasy, as the animals seemed depressed. Service was also inconsistent. While the staff was generally nice, it was clear they need better training on luxury guest hospitality. Service took a major nosedive during prime dinner hours, and bars frequently ran out of signature ingredients. The dining was our biggest letdown. At Fawn & Fable, we were plagued by fruit flies/fungus gnats during dinner. The cocktails were easily the best on the resort, and the prime rib was good (though unmemorable), but my brother's steak was completely overcooked. Gusto!, the Italian spot on campus, was fine but ultimately forgettable. Nemacolin is an interesting place with plenty to do, and I can see it being a magical winter wonderland with snow. But right now, it lacks the execution and polish to justify a luxury tag.

I ordered one thin crust hoagie with pepperoni, sausage, ham, green olives, mushrooms, white sauce…read moreand extra cheese, a thick crust hoagie with chicken, onions, mushrooms, banana peppers, extra cheese and white sauce. We received two thin crust hoagies, one with green peppers, sausage, ham, pepperoni, mushrooms, light cheese, no sauce. And one with chicken, onions, ham, light cheese and no sauce. How is this acceptable?

Not a casino. It's just a "hotspot" with machines, no actual tables to sit down and bet at.read more

I was disappointed with my stay at Canaan Valley Resort. As someone with disabilities, I found the…read moreproperty to be less accessible than expected, making it difficult to fully enjoy the experience. One of the most frustrating moments was at dinner. Our tour group was told we could not sit by the windows and enjoy the view because we were "with a tour and not paying customers." Considering many of us paid nearly $2,000 for this trip, that was insulting. We were also not allowed to order from the regular menu and pay ourselves if we wanted something else. Unfortunately, the meal provided left me sick for going on 2 days. The resort itself also had several maintenance and convenience issues. The ice machine on our floor was broken, the snack machine and soda machine was nearly empty, and the shower had VERY poor water pressure. The gift shop closed before 7 p.m., making it impossible to purchase basic necessities when needed. There was also very little to do in the evenings. The pool closes at 8 p.m., and by 7 p.m. most activities and amenities seemed to be shut down, leaving guests with few options other than returning to their rooms to watch TV. Overall, the resort did not meet my expectations, particularly regarding accessibility, guest experience, and customer service.

Tube Park Review…read more This review is specific to the Tube Park. Highly recommend getting tickets ahead of time online. All sessions for the day were sold out when we visited. The lodge area for the tube park is very small, so don't expect to be able to change clothing quickly inside due to how busy it is. There's a fire place inside and a huge fire pit outside. Very small concession inside with about 8-10 small snack items to choose from. The staff here are top notch - very kind to each other and talkative to visitors. 10 minutes before the session starts, the group gets a safety briefing and reviews the rules. There's a nurse/medic on site. This is fun for the whole family. 1200 feet long and very fast. Be sure to read the requirements online for kids. Extra safety precautions are taken onsite for young kids.