Do not go here! Pam Howard met with me Feb 12 to review my tax documents. Then advised she would complete and I could pick them up at April 2nd appt at 3pm. On April 2, we walked in and the secretary told us she was not there. She was at a smoke break. She advised that we should drop our documents off. I reminded the secretary that we already met in February and we were there to pick up the finalized documents. She had them in the front drawer and handed them to me. Nothing was done on them. She had no explanation. Just then another couple entered the office and also said they had a 3 PM appointment. It was the same story for them. They had provided the documents online a month ago. The woman told her to drop them off today. They said they already had done that. She was not there for the 3 o'clock appointment out for a smoke break. No one was in the office but the secretary. It's April 2 only two weeks left before the deadline for taxes. I will be contacting executive management of H&R Block as they should pay for my taxes this year. This caused undo stress. I've spent all of the time preparing and meeting with them already to have nothing to show for it. read more

Extremely rude. The senior tax preparer actually insulted me. You don't need that. I was trying to give the receptionist information and the lady came forward and yelled at me. I've seen more professional people at McDonald's read more

Long time customer and will now NEVER go back! They cancelled my appointment so I opted for drop off. They never texted, called or emailed any updates. Never filed before tax day either. No one to answer phone so I left message. 2 days later I ended up calling again and reporting them. Taxes are getting done elsewhere. They closed and did not let public now. If you had issues with this particular office in Newburyport report them Hey Sara I already called your corporate line, filed a complaint. Your rep said a supervisor would call me about my experience. Never called! Where are all my original documents? read more

Called to try to get an appointment. I was told no availability and turned away. I realize it is the 11th hour but I wanted to just get an extension filed and do the work after the rush. read more

Awful service, go literally anywhere else but here and save yourself the aggravation. They will treat you so rudely and are very unhelpful. Plus it will take them 2 months and you have to follow up to get anything done. Every follow up takes two weeks and you're bound to their schedule. Not accommodating in any way. Also, never use Pam. She smells like a pack of Marlboros and will yell at you, stand over you and has some serious "issues". read more

My experience with this HR block started off okay, when I called to schedule an appointment to talk about a letter I received from the IRS. I spoke with Pam, who was pleasant and sounded experienced. I showed up for my appointment, discussed my options, and was asked to bring in a copy of some documents for her to file an amendment for me. I brought the copies in a few days later and since she was busy, I left them at the front desk with the receptionist, who sealed them in a confidential folder and told me she would deliver them to Pam. A week goes by and I haven't heard anything about the status of my amendment.. did she receive my documents? I called and was told she was busy but that she would call back as soon as she could. Well, since then I have called multiple times at least once a week, and am told every time that she isn't available. I received a second letter from the IRS, so I know they never received the amendment she was supposed to file for me.. great! Fortunately, I never had to pay for this service, but now I'm in a confusion situation with the IRS and I'm dealing with it alone due to the incompetency of this "senior tax advisor". Luckily, the IRS is working with me to figure out the situation. I do not recommend going here. They are completely unreliable and unprofessional for never returning my calls. read more

I have never met a more unprofessional group of rude and condescending individuals in my life. Not only did they incorrectly fill out my tax return (the whole point of paying for their service), they ignored my emails for weeks and then told me I was wrong when I asked for an update. If I had behaved like this at my job, I'd be fired. Do not go here if you want things done correctly/pleasantly. read more

Did my taxes on my own this year without going to the family accountant for the first time. What an amazing, quick and professional service. I worked with John who was fantastic! 100% I will be going back next year and returning for any other tax needs I have. Thank you! read more

my name is Jim Mitchell I have been working with Pam Howed its been like six weeks no one is calling me.