Friendly, helpful staff. BAD & possibly illegal organizational policy…read more My legal address is a Safe at Home address. What that means is my physical address is FEDERALLY protected to keep me safe from Domestic Violence. HOWEVER, I am not permitted to use that address to donate plasma through Grifols.

Horrible experience. I've never donated plasma before. This location is supposedly "out of my zip…read morecode", even though it is the closest and most convenient to me. I would advise on calling them before you arrive. That I could still understand, what I can't understand nor tolerate is the condescending tone from a girl at the front desk, Sam, that treats you like a small child, calling you a sweetie, honey, etc. If I introduced myself by name, and you hold my DL in hand, it's only polite to call one by their name. You want to make a difference, donate blood. I've done that, and I'll guess I'll stick with that. They always appreciate you, and it's very much needed.

I've donated plasma through BioLife for a fourth time as of yesterday and have only positive things…read moreto say about the BioLife facility (in Mt. Juliet, Tennessee) and its competent staff, who effectively transform the innately awkward and disjointed protocol involved when donating plasma into a systematized and streamlined process normally taking ~2 hrs or less to complete. Because they're indeed deserving of the praise, I'll brag on the crew a moment longer... in my experience, each and every employee has exuded a kind and polite attitude, with those I spent a longer time with (first-time appointments require a physical) exuding qualities that help manifest calm during a new or unfamiliar experience--patience, empathy, humor, compassion, understanding, etc.

Just finished my last new donor donation (8th). On my first visit, everything was explained very…read moreclearly to me, and the person that did my exam was friendly & thorough. Every visit since, the staff has been friendly. Every phlebotomist I've had appear to follow all the correct safety & sanitizing procedures. The beds are comfortable. They always have good music playing and decorate the plate a little based on the surrounding holiday. It's easy to relax & watch a movie, read a book, etc. to pass the time. It can get busy depending on the time of day & number of staff available. I've learned which days to avoid. Tuesday seems to be the busiest since it's their "Monday". The best time that I've found is first thing on the weekend when they open. Otherwise, you might have to wait 30-60 mins to get a bed, and then however long it takes you to complete the donation. Luckily for me, I have good veins & hydrate well, so I haven't had any complications. I don't have any other sites/companies to compare this location to, but I definitely like this facility and the staff!

Out of the 2 Different companies I've worked with, this particular Location is by far, my favorite,…read moreand most positive experience to date. Ive been to a total of 4 Locations to donate Plasma. located in 2 different States. CSL Plasma in Lawton OK, and Nashville TN, Biomat-USA in South Nashville and Clarksville, TN. Biomat is the better decision IMO, respectfully ofc. This is the best one I've had the pleasure of working WITH! You get to help sick people in need, while also getting compensation for your time! Great for Spare funds during summer break with the FAM! Make sure to check their website for more specific details!

Staff are super kind and donating is easy! Plus great compensation. Definitely the best place I…read morehave donated plasma

I come here every two months to donate blood…read more Jamie is my go to gal- she is amazing. I have little veins that move. I don't even qualify to donate plasma, my veins are so small. No matter what I do- down a steak, chug a gallon of water, do a heavy work out before- my veins stay petite. Why the rest of my body can't stay petite like my veins idk but that's a conversation I have with the lord often. Her technique is unparalleled. She manages to relax me even though she's about to stab me, consensually. I will literally only see her. If she's not there I leave. I cannot tell you the amount of times my donation was incomplete because of my difficult veins and a bad stick got air in the bag. But it's never happened with her. She is so good. Please give her a raise. She's an icon and deserves it.

Scheduled both my husband and myself to donate at the Hermitage Police Station today. They were so…read moreunderstaffed having only two workers! After over half an hour of waiting, we left. During our time there, only one donor completed their donation. As she left, her arm started bleeding profusely dripping down her arm and leaving a trail of blood all the way into the lobby before she noticed. Three donors were ahead of us waiting to begin the interview process, three were waiting on the beds to start their donation, and by the time we walked out, 8 people were waiting after checking in!!! This is unacceptable. I'll head into Nashville to the Charlotte Avenue location and be in and out in no time.

They were super rude. I went in with my Husband to donate…read moreand I was sitting in the waiting room and I've never done it and didn't know what to do. I was waiting to ask for help. And they singled me out in a rude way. Made me feel like I was doing something wrong. Everyone was looking at me. They asked me to leave I cried it the car

The staff was nice and friendly at first, until I got to the screening process, where I was…read moreinterrogated on the content I'd proceeded to read (about a 5 page one sided pamphlet) in about 5 minutes while fully comprehending what was being asked of me I went to turn in the pamphlet and move on to the screening process where I was rudely interrupted by another employee who told me there was no way I'd read this short pamphlet that quickly and comprehended it and forced me to sit down for another 15 minutes on top of the 40 minutes I was already waiting there for, to reread a pamphlet I'd thoroughly examined, only to bring me into the screening room to berate me for reading faster than the average person and proceeding to insult me and my comprehension skills in a backhanded manner forcing me to recite all the information page to page, until he asked me a random question about the chemical they use in the test tubes to preserve the plasma, the answers sodium citrate, however I'd said sodium chloride, you know not being a medical professional myself or nothing, I'd say that was a pretty good response when saline wasn't an accepted answer and the only information regarding the chemical compound in the pamphlet was a singular sentence that addressed the compound as NaCi to which I'd thought it was NaCl, only to turn me away for getting the answer to that question wrong, regardless, of the answer given the question was demeaning as if I was supposed to know their job in order to do my community a service and donate clean, untainted blood, and on top of all that, they didn't have hand sanitizer available in their automatic dispenser, only a bottle that I watched other people touching on, as well as a mice and insect trap right by the tablets they seat incoming donors at, this is a medical facility regardless of the area there is a sense of professionalism and cleanliness that should be the first priorities before anything and I felt as though I was not met with the level of respect that I'd been prepared to give them as professionals before I was publicly humiliated for understanding the instructions given to me at a faster rate than the regular person, also I asked other donors if they'd been interrogated over the content in a similar manner and not a single person was, only me. Id atleast like someone to be advised on better mannerisms the next time someone takes the time to come in seeking to donate blood, after all we are in a blood donation shortage in america and with customer service skills like that, I guarantee it will continue to stay that way.

Davi is always passive aggressive towards me, only ever speaking to ask the standard questions. She…read morenever responds to any of my attempts to make conversation. I will stop making any and all attempts in the future. The staff also likes to let multiple people wait excessive amounts of time after they are completely finished to remove the needle from the donors arms while they discuss unimportant topics of conversation or play on their phones. Wish I didn't need the money so I wouldn't have to subject myself to the lack of care and proactivity expected of a medical facility I witnessed today.

They are very nice and professional. Facility is very clean. I feel like I'm respected and cared…read morefor every time I go to donate.