Out of the 2 Different companies I've worked with, this particular Location is by far, my favorite,…read moreand most positive experience to date. Ive been to a total of 4 Locations to donate Plasma. located in 2 different States. CSL Plasma in Lawton OK, and Nashville TN, Biomat-USA in South Nashville and Clarksville, TN. Biomat is the better decision IMO, respectfully ofc. This is the best one I've had the pleasure of working WITH! You get to help sick people in need, while also getting compensation for your time! Great for Spare funds during summer break with the FAM! Make sure to check their website for more specific details!

Staff are super kind and donating is easy! Plus great compensation. Definitely the best place I…read morehave donated plasma

I come here every two months to donate blood…read more Jamie is my go to gal- she is amazing. I have little veins that move. I don't even qualify to donate plasma, my veins are so small. No matter what I do- down a steak, chug a gallon of water, do a heavy work out before- my veins stay petite. Why the rest of my body can't stay petite like my veins idk but that's a conversation I have with the lord often. Her technique is unparalleled. She manages to relax me even though she's about to stab me, consensually. I will literally only see her. If she's not there I leave. I cannot tell you the amount of times my donation was incomplete because of my difficult veins and a bad stick got air in the bag. But it's never happened with her. She is so good. Please give her a raise. She's an icon and deserves it.

Scheduled both my husband and myself to donate at the Hermitage Police Station today. They were so…read moreunderstaffed having only two workers! After over half an hour of waiting, we left. During our time there, only one donor completed their donation. As she left, her arm started bleeding profusely dripping down her arm and leaving a trail of blood all the way into the lobby before she noticed. Three donors were ahead of us waiting to begin the interview process, three were waiting on the beds to start their donation, and by the time we walked out, 8 people were waiting after checking in!!! This is unacceptable. I'll head into Nashville to the Charlotte Avenue location and be in and out in no time.

Staff is SUPER sweet from front desk to the people taking the plasma. The people taking the…read moredonation are very competent. Very quick and painless. However, they struggle with communication with clients in terms of wait times as you go through the process. An errand I used to have to just set aside an hour or so for now takes significantly longer, so I'm able to donate less often. I know at the moment they're dealing with a short staff, so hopefully that will improve. 3.5 stars.

Had a new girl stick me and blood wasn't flowing right. I knew it would happen and asked not to be…read morea practice candidate. The head of the people that stick you got pissed and caused my arm to bleed internally with pictures to show. They too over half a bottle of my plasma but wouldn't give me my pay, only $10 for the stick. They all had a horrible attitude and we're sticking together with their justification but I have been donating for years and know what happens when someone new tries to stick you. Don't go to this one, you will regret it

I've donated plasma through BioLife for a fourth time as of yesterday and have only positive things…read moreto say about the BioLife facility (in Mt. Juliet, Tennessee) and its competent staff, who effectively transform the innately awkward and disjointed protocol involved when donating plasma into a systematized and streamlined process normally taking ~2 hrs or less to complete. Because they're indeed deserving of the praise, I'll brag on the crew a moment longer... in my experience, each and every employee has exuded a kind and polite attitude, with those I spent a longer time with (first-time appointments require a physical) exuding qualities that help manifest calm during a new or unfamiliar experience--patience, empathy, humor, compassion, understanding, etc.

Just finished my last new donor donation (8th). On my first visit, everything was explained very…read moreclearly to me, and the person that did my exam was friendly & thorough. Every visit since, the staff has been friendly. Every phlebotomist I've had appear to follow all the correct safety & sanitizing procedures. The beds are comfortable. They always have good music playing and decorate the plate a little based on the surrounding holiday. It's easy to relax & watch a movie, read a book, etc. to pass the time. It can get busy depending on the time of day & number of staff available. I've learned which days to avoid. Tuesday seems to be the busiest since it's their "Monday". The best time that I've found is first thing on the weekend when they open. Otherwise, you might have to wait 30-60 mins to get a bed, and then however long it takes you to complete the donation. Luckily for me, I have good veins & hydrate well, so I haven't had any complications. I don't have any other sites/companies to compare this location to, but I definitely like this facility and the staff!

Quick check in - able to save time by doing screening questions from app prior to arrival. Fairly…read morequick iron & protein screening (not available on first visit). Professional, friendly staff. Not long wait time even when busy. First visit takes longer (about 2 & half hours) with video, extra questions & a basic physical. Allow at least an hour & half on return visits. Quick & easy process with minimal retrieval site pain. Relaxed atmosphere with helpful staff always available.

TERRIBLE EXPERIENCE…read more I'm a new donor, and I was intrigued to try this plasma center because they said they "SPEAK SPANISH." A man helped me and treated me in an annoying way when he asked me what documents they needed. He gave me a form to read and answer questions (IN ENGLISH). I tried to use the translator because I didn't understand one word, and the man treated me in the worst possible way. I told him I spoke Spanish. He only excused himself by saying that no one at this center spoke Spanish, that I couldn't use the translator, that I couldn't donate if I didn't speak and understand English, and much less had a form in Spanish. I felt offended and humiliated. I know customer service is difficult, but if you're having a bad day, you shouldn't take it out on someone. It was a total act of racism on their part, especially when their website says they have people who speak Spanish.

If your not obese don't go. People pick their favorites. Seriously im healthy by hospital…read morestandards. And yet here im not good enough. You have to be obese or know someone to get chosen to be allowed to donate.​

Donating is a much longer process compared to other plasma centers. Staff is not extremely helpful…read more Long lines. Have to make appointments and if you are even 10 minutes late they cancel your appointment completely. Pay isn't great after the new donor pay unless you have coupons or promotions.

16 people behind only 4 in the beds. 2-3 hours easily…read more this is not the employees fault, one phlebotomist taking the entire brunt. Nurse on duty came to help as well. The support staff set the entire floor all 16 behind me seated within 30 min after. corporate take care of your people, they look tired.

I have been donating regularly for six months. I had two incidents where I was hurt on each arm…read more All of the sudden my donations have been unsuccessful. Never had a problem before and now they say I need permission from a manager to donate. 80% of the people are very nice but there have been problems ever since the first incident and they are saying it is my fault now. This whole situation is incredibly shady to me. I believe a certain incident began this cycle.

This is the most mediocre practice of nurses I've ever seen. I believe it's a family, cause they're…read moreall very close. Husband is doctor, wife is secretary. They're both very rude and have no intention on helping the real problem, only making money. I've sent my opinions to the BBB it was that bad. I wouldn't send my healthy mid-20s sister to this facility for even a physical. Go somewhere else.

This place is not for people with Diabetes. Why? The nurses of the doctor have no intention to help…read moreyou. If your blood glucose levels are not better with each appointment, they get on your case so badly, it's pathetic. Another thing I hate about this place is, where in the world is the doctor most of the time? He only comes in when his nurses say that something's wrong. My advice: if you have diabetes and need to see a doctor, ANY doctor is much better than nurses that technically scream in your face when your blood glucose isn't expected levels and a doctor that's not even there 85% of the time. I HATE pricking my finger for blood glucose; I rather take a urine test, at least that is painless and doesn't violent a certain spiritual being's Temple. The ONLY reason that this place deserves 2 stars is because the ease of making appointments and that's all. Stay away from here if you're diabetic.