I was gifted a spa day for Mother's Day from my husband and son. My husband purchased a massage,…read moremanicure, and pedicure for me.
When I arrived, I entered to find no one in the lobby and could not hear anyone coming my direction. I debated ringing the small bell at the front desk for two to three minutes before a woman came up to the front from the back. When I told her that I had an appointment, she gave me one page of paperwork to fill out.
A man then came up front at about the same time as I was finishing the paperwork and took me back to a massage room. He informed me that he would be performing my massage and went over my paperwork with me. He told me that he would be giving me a "medical massage" that was between a "chiropractic massage and a regular massage, but not like a deep tissue massage". The massage itself was decent, though it left much to be desired. At times, I felt as if there were no pressure at all. The ambiance of the massage was mediocre; directly across from the room I was in was a laundry room where constant noise could be heard from an unbalanced washing machine and one of the employees was banging around what sounded like metal bowls multiple times. All in all, I wasn't thrilled with the massage but it wasn't the worst I've had either.
After my massage, I was taken to another area for my pedicure. There were two chairs available and I was directed to sit in the chair on the left. The chairs were equipped to do massage but were extremely outdated or not taken care of, as the remote had holes in almost every button. The massage feature did work so I was glad to use it. My pedicure was given by a woman, Liz, who did an excellent job at the pedicure. The water temperature was perfect and she spent as much time as it was required to remove any calluses or dead skin. She was very chatty, which I personally found to be uncomfortable and not relaxing. I prefer to be left alone during my spa visits. Even when I pulled out my phone to look busy she continued talking. I did not want to be mean and ask her to let me relax so I endured the chattiness. Liz did not wear a mask at all during my spa visit. I was offered food and drink multiple times, which I declined as I was not comfortable eating and drinking in this situation. I thought it was somewhat weird to be offered food while sitting in the pedicure chair. It did not seem very clean. I don't want to eat in a room where people have had their feet scrubbed and filed. I was offered food and drink at least a dozen times, which definitely got annoying after a while.
After my pedicure I was then brought to the front of the building for a manicure. Liz also performed my manicure. This time was even more uncomfortable, as Liz was less than 2 ft away from me and I could feel her breathing on my hands without a mask. I likely should have asked her to put one on, but I did not want to be confrontational so I just wore my mask and endured it. The conversation during my manicure was very unpleasant. Liz said multiple things that I didn't agree with and I didn't find to be professional. One example was that Liz started talking to me about "fake news" and how we can't trust the media. Her conversation bordered on political conversation, and I am definitely tired of politics. I don't want to talk about politics during my spa day where I'm supposed to be relaxing.
Overall, I didn't enjoy my spa day and left a bit disappointed. When I discussed my experience with my husband, I was shocked to find out that he had spent $240 on the services. I do not feel that it was worth it at all. When viewing the prices on the website I am unsure how he was given a total of $240. The manicure listed on the website states that it includes many things that I did not receive. The website states that the only manicure offered is their signature manicure. It says that an elbow exfoliation is included. I did not receive this. It says that a hand peel is included. I did not receive this. It says that a skin and spot lightening treatment for hands and elbow is included. I did not receive this. I'm unsure which pedicure was purchased, as I did not receive the services listed in the more expensive option. I am also unsure of which massage I received, as again, the services that I received did not align with any of the listed massages. I personally felt that my pedicure should have been valued at about $30 and the manicure about $25. I often receive massages at other spas, and don't think that this massage was worth more than $100.
I'm frustrated that my husband put so much effort into my Mother's Day gift and that Purity Spa left me so disappointed. I definitely would not recommend Purity Spa in the future.
