I had previously used their urgent care and was pleasantly surprised. Short wait time, friendly…read moredoctor. Since I was looking for a new main doctor, I decided to choose one of theirs. Bad move. Wait list was 2 months for a new patient appointment. When I got there I checked in at 10:10am. At 12:10pm I gave up and walked out. You only get one chance to make a first impression. If you have an APPOINTMENT, you should not be having to wait over 2 hours without being seen. Complete waste of a morning. Gave the extra star since the Urgent Care was nice and the employees I dealt with seemed nice.

Gladys Cooksey MD --- Terrible: Incredibly unprofessional, had a visit with this doctor at Castle…read moreHealth Center with my Son for pediatrics. I came in to address and issue with my son's toe walking and due to my own confusion and delay he is behind on , I was hoping to get a new pt referral. Confused not really sure what to do or how to start this lady has the nerve to tell me I "dropped the ball" yet... I'm there in her office, "ball" in hand already feeling defeated by the situation and in to addition the leg braces he has to wear that make him immobile ..this no help, she was incredibly insensitive and highly unprofessional. Single mom taking time off work to address my son's health, doing the best I can with what I got and some lady decides to tell me I'm not doing good enough?!? I've dropped the ball?!? Where is she to help out? People love to judge a situation but offer no help or understanding. I was in office to obtain professional guidance, support assistance and instead got a rude so called doctor who barely even examined my child and was more concerned with my insurance situation then giving a complete physical. Worse experience ever at Castle. Won't be back.

I've had a few issues coming here…read more I'm in my 20s with normal Pap smears and he'd want to do them every 6 months! Every doctor I've asked said that's completely unnecessary. He'd also want to do blood work every 3 months. Again, I'm healthy. Staff is rude and unwelcoming. Last year I went in after not seeing Dr Say in a couple years, medical assistant asked if I had kids yet. I said no, and she responded "oh, I thought that's why you gained weight." Thanks for the reminder that I gained 20 lbs. Also, you get billed over and over again even after you've paid your balance. Just seems like a money hungry practice.

I think it's time to set the record straight on Dr. Say. This doctor has 40+ years of experience…read more Medically speaking, there isn't much he hasn't dealt with over the years that he has been practicing. He is about as close to a family doctor with a black bag as you can get today. In my opinion, he a is very caring professional. He is old fashioned, in that, he hasn't bought into the Obomacare BS and spent thousands of dollars to computerize his practice. Many of his colleges with their own private practices have closed their doors due to the burdensome and unnecessarily expensive requirements of Obomacare. His refusal to do this has allowed his office to remain in business and for him to give his patients quality care for more than 5-15 allocated minutes each visit. One of the requirements for his patients is that everybody must have a complete physical every year. I have had other doctors tell me that they don't even get annual physicals as complete as Dr. Say gives. They were impressed. My wife and I have been using his services since 2012, when I was diagnosed with multiple myeloma. Since 2012, my wife and I have had some life threatening illnesses. Were it not for his help and effective referrals, I do believe my wife and I would be dead today. I dread the day he closes his practice! I know of many of his other patients who I know personally who feel the same way. Glenn Rung

Dr. Schuller has been my physician for approximately 15 years. He is very thorough and takes a…read moregreat deal of time with his patients. He has even called me from Hawaii during his vacation to answer my questions. I think he is a wonderful

I'm so grateful I was referred to this Medical Practice. It was taking me forever to find a great…read morePhysician in Merced county and I found it in Dr. Disbrow. He's brilliant, funny, compassionate and professional. I'm so grateful to have him as our family doctor.

Rude staff. I asked for copy of eyeglass prescription for my wife…read more and lady acts like I'm asking for the glasses. She is curt and condescending. Not worth the drive from Merced. Incident occurred in November of 2024.

Very helpful and amazing. Staff will definitely recommend to family and friends. Took my…read moresix-year-old, and they had very much patience for her. Love it here

he is the best. he will hear wht you say to him. he do not the his mind made up before he sees you…read more i have been going to him over 20 years and i will not change gp dr. even though i'm a vet he is the very best atwater has to offer.

Amazing experience. Adequate parking and elevators in the building. They had more order ready to go…read moreand I did the paperwork and checked in within 5 minutes. As soon as I was finished and turned it back to the front desk staff I was called. I was in and out in less than 3 minutes and went upstairs to get a CD to bring to my doctor. They had a CD ready to go after 5 minutes. This office and its staff are on the ball and I will be returning for any imaging needs. Thank you!

NO ONE EVER ANSWERS THE PHONE!!! I would not recommend El Portal Imaging based on the repeated…read moreaccess-to-care issues my family has experienced. My mother cannot manage medical appointments independently, and relies on family assistance and transportation. I live in Los Banos and have to coordinate her care from out of town, including traveling to take her to appointments. Trying to schedule or cancel imaging with this facility has been extremely frustrating and unacceptable. The biggest issue is their phone system. When "all representatives are busy," the system disconnects the call instead of allowing patients or caregivers to leave a message or remain in a queue. I have called repeatedly and have been unable to reach anyone. This is not a one-time inconvenience; it has been an ongoing problem. I was also told that I may need to physically come to the facility just to schedule imaging appointments. That is an unreasonable expectation for patients who cannot drive, rely on caregivers, or use assisted transportation. Requiring a separate trip just to schedule an appointment creates a major barrier to care. This is not just poor customer service. It interferes with timely access to medically necessary imaging. Patients should not have to fight a broken phone system or travel in person simply to make, change, or cancel appointments. Because this has been a repeated issue, I will be reporting the access-to-care concerns to the appropriate oversight agencies, insurance plan, and patient relations/administration. Families dealing with serious medical concerns should not have to work this hard just to get someone on the phone.