Every thing was done in an excellent and expedient manner. The price was as quoted. The service was…read moreperformed as requested. I highly recommend Nathan and Have Tools will Travel. The microwave and vent were installed perfectly.

Nathan came on Monday and said we needed a new part that would not come in until Saturday. On…read moreSaturday he came and installed the new part. The dishwasher still leaks. I've tried calling and texting him but there is no response.

I definitely would never buy another appliance from appliance. I purchased over $12,000 worth of…read moreappliances for my new house. The installers were completely incompetent and they hooked up the water but not the drain so when we first used the washer, it resulted in water running down to the first floor through the ceiling. I might add that we spent $950 to have the appliances installed correctly. I have built other houses and never had that experience! When I called to complain, the sales person said it was our fault for not checking! He was very rude and he basically hung up on us. Also, the builder who is a very good builder noticed how inept the installers were. They didn't seem to know what they were doing. please find another appliance store.

The worse customer service EVER!!! We paid for a stove that needed to be ordered. We paid in full…read morein advance for the stove. Called to check on the order. Was told the stove we ordered (and paid for in full) had been SOLD, and we would have to pay an additional $200 to order an additional stove. This was ONLY the beginning of a terrible experience. The oven door shattered after only 6 months and had to be replaced. Then, a few weeks later, a terrible clanking sound and a burning smell would start when the oven was turned on. It was LOUD! We called Blueridge and they told us we would have to contact the manufacturer. They didn't offer to have someone come and look at the stove, nor did they offer ANY advice. We finally found Appliance Grandmasters, who came out and fixed the stove. Turns out, the problem was that the fan had been damaged during transit! The repairman was able to fix it in 15 minutes! Hats off to Appliance Grandmasters. HIGHLY recommend them! As for Blueridge, absolutely the WORST CUSTOMER SERVICE EVER!!! And, our salesperson, Lewis, is absolutely worthless.

purchased Whirlpool refrigerator 17mo. ago. At the time I asked sales person how I could change…read morelightbulbs. was told bc LED would never burn out. Bulb has burned out and there is no way to replace. It requires a service call. FOR A BURNED OUT LIGHT!!?!! Today I am told "LED bulbs will burn out" and to call Whirlpool. I am furious as I know this means dealing with cs from other side of the world, who cannot understand me nor can I understand them. It means hours tied up on hold, being cut off and any and every kind of dodge. Shame to Home Depot. Shame to Whirlpool!

I am sorry to say that my experience with them has been a huge disappointment. My first experience…read morewas great. On April 28th I bought an LG wash tower at a very good price. I paid to have it delivered and installed. The installation was less that optimal in that the fit into the space was tight, to get it in the spot and the bifold doors would not close. I had broken floor moldings with the unit sitting on top of the broken pieces. I understood that and the receipt that you get states that they are not responsible for property damage. The unit has never worked properly, dryer error and the tub not draining. I called and was assured that they would make it right. Repair person came out "tested" it left after 20 minutes same 2 issues. I am now 2nd guessing myself as to the size of this unit into the space. Called again had another appointment for their repair person it was no show. Another appointment and when I called to confirm was told "really sorry but we don't have any one" "call LG" Called LG help center 20 minutes on the phone trouble shooting the conclusion was improper installation. I spoke to the appliance center stated that I own that I believe that I got the wrong size unit, can we swap this out, and I would buy a smaller unit for more money than the original unit from them that they had in the Forest City store. During that phone call I was told that I needed to have proof and the comment "we will do the right thing" I contacted an LG certified repair person who stated that the dryer duct work was wrong and that the drain hose was not correct as it was shoved too far down in the piping. The machine tested out as working perfectly. Conclusion improper installation. I paid that person $145.00. I call the appliance center note the date on this review and that I have called so many times that they recognize my number and my voice and was told that if I buy the correct duct work and the hoses that they will come out on Wednesday and will install them for no charge. When I again proposed a swap out wanting nothing but a machine that will work in my space that I will pay for straight out I was told that the owner said absolutely not, that my appliance was now "used" and that they can not sell a used appliance in their store. Kyle is a wonderful young man Jared when I got him to call me back same thing. The owner Clint Jefferies touts that he is a Veteran of our great country, respects first responders and guarantees customer satisfaction not so much. His business practices are not that of a man of honor. So If you are looking for a really nice wash tower that works perfectly I have the "proof" from an LG certified Tech. It just is not right for me I will beat their price.

i would just like to say that for sometimes being short-handed with associates in their…read moredepartments once in a while, The men and women are always willing to happily greet ,with finding help , or find the products and a veteran that has served- My pleasure to go there and shop -appreciate all that they do in my time spent there-Chris and the other management team are always helping out --Jerry

I was told at the store at the time of purchase that the delivery day would be on one day just to…read morehave them send me a text message and change it to another day. This is not the first time this store has told me one thing and did another. The staff does not care about the customers they only care about not working. I had to just about beg the women to help me as there was no one else in the department to help and she was on the computer doing something. And then asked if the delivery day was good and I said no! Just to have the day I said no to be the day they are coming out. And then I was told I would, through a text message, have to go to another site to change the delivery date to another one. Like I said this is not the first time this store has treated me this way. I have heard nothing, but bad stories about this store, and the costumer is always treated badly. This store is as bad as it gets for customer service. Lowes do better! Never again!

Dishwasher was making a noise; called Larry and he was at our house within 2 hours. Poked around…read morethe dishwasher, asked questions, tightened a spring and replaced a couple of screws - dishwasher works great again.

I found Hipps here on Yelp when my washer was leaking and made a huge mess all over my house and…read moreinto the carpet in my living room. I saw the awesome reviews he had and decided to call. He arrived within 30 minutes, diagnosed the problem and charged me $62 for the water pump and very minimally for the cost of labor and driving. Overall my cost was well under $200. Not to mention, he was at my home for under a half an hour and was extremely personable. I asked for a business card to tape to my refrigerator and he gave me a magnet- even better! The repair was actually for my father's vacation home so he was happy to accommodate us with over-the-phone payment since technically I was not the customer. Larry Hipps is an excellent repair man who I would recommend to absolutely anyone in the Hendersonville and Flat Rock area.

The first dryer didn't heat, but as soon as I called they came out with a replacement. A newer…read moremodel. And restarted the guarantee! Pleasant attitude, professional demeanor.

Would give them 6 stars if possible. Called about washing machine, fixed 2 days later. Jesse and…read morehis apprentice were great to work with! Very good price. Highly recommend.

Great experience, good value for the money, and wonderful service. Highly recommended!…read more I needed to fix or replace an older gas fireplace that had not worked for over a year and I also wanted to install another fireplace elsewhere in the house. They got my older fireplace working without pushing me to get a new one and did a great job installing a new fireplace upstairs. Compared to another experience this was night and day. They will be my go to fireplace guys going forward!

I would highly recommend this company. Butch answered the call quickly and came out the next day…read moreevening. They were fast, friendly and priced well. Thanks again.

Excellent service. Accurate quotes. Timely service. I trust this company to come through and they…read morealways do.

call me appliance about a dryer problem Told it be $170 to…read moreanalyse Technician came out told me the problem without opening the dryer. Said it would be $468 to repair Said parts came in a Kit Repaired it in well less than an hour I call the office asked for a detailed reciept I was told their software didn't allow it, told them they needed new software. I looked up the kit it was around $30 or less so I paid around $400 for labour Not Going to use them any more I was ripped off the technician was kind not his fault It is the company