Called Best Buy's Geek Squad to schedule an installation of stereo system twice. The first time I…read morewas sure that the person at the off-shore call center didn't understand what I wanted (lack of basic English language skills), so I hung up. The second time I called I repeated questioned the person to be sure they understood they were coming to install a stereo system and it's components and wire it to multiple rooms in the house. She gave me the price and then I was told that I was required to pay the total amount up front, which I reluctantly did. On the day of the install the technician, as young man by the name of "Agent White" called. One of the smoothest scammers I have ever had to deal with. After asking what it is that we needed he very clearly stated that the call center didn't ask enough questions and that the installation would not only not take place that day, but would cost over 3 times the quoted price! He fained remorse over the call center but repeatedly said that they had no control. I demanded to speak to his manager who I was told would call me back. I did receive an incoming call that promptly hung up upon answering and, when I called the call center they fained the ability to transfer the call directly to the store and I was told they would not even start processing a refund until the next day. I will here after NEVER shop at or step foot in any Best Buy stores or websites.

BEWARE!!! I bought a $4,000 TV, so not a chump change purchase. This experience from the South…read moreAsheville store off McKenna Rd., including the customer service from their supposed "Experience Manager," Ray Milton was by far the worst purchase experience I've ever had. I understand things happen, but they had plenty of chances to make things right. From purchase to final install it took over 2 months and 4 scheduled attempts. The first two scheduled attempts were no-show without any communication, and the third they dropped the TV and did $750 damage to my floor. Every failed attempt they put me in the back of the line, which meant minimum 2 week delay and certainly no weekend options. They had plenty of opportunities to show good customer service (proactive comm'n, priority, sympathy, compensation, etc.), but not once did they. I can't tell you what this cost me in rescheduling my work week, time sitting around waiting to show up, time on hold on the phone, time getting them to do something, time scheduling repairs, etc. Would have been nice if their Experience Manager actually cared enough to step in other than respond with "your order has been escalated" and a $300 credit. I am a loyal person and have purchased over $50k of items from Best Buy and this will be my last.

got my screen replaced and within 3 weeks i have all kinds up dust and dirt under my screen (i can…read morephysically see the dirt in my camera and when i facetime someone or take a selfie you can see the spots of dirt. my screen has almost like a blur tint to it from time to time and on some phone calls my screen is blacked out and can't do anything. and as of today 10/26/2025 i have now have lines on my screen so i try to go to UBreakifix in arden and there hours for sunday is 12-5 and i showed up at 12:53 doors are locked, lights are off and no response to me knocking. and in my personal opinion my new screen was put on poorly. if it were put on correctly and sealed correctly i should be getting dirt in my phone. because when something is sealed its sealed.

Quick, friendly and efficient - would highly recommend. They repaired my problem while I waited.read more

Being someone who knows next to nothing about cars, I'm grateful for O'Reillys where I can feel…read moretotally comfortable walking in and getting help/asking questions. This is my go-to place when my check engine light is on and I need it checked or I have a car question. Good people, quick and friendly.

I have to say this is one of the most professional and helpful group of individuals I have had the…read morepleasure of dealing with in a long time. They provided me with good information, didn't try to sell me anything i didn't need and the tool loaner program is tops.

Helpful, knowledgeable staff. They took great care of us and even gave us out of towners recs to…read moreplaces around town :-)

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

These guys are great. I'm no computer expert, so when I lost some information on an accounting file…read morein google drive I freaked out. They were able to recover the missing information quickly and didn't even want to charge me. They had previously repaired my iPad and that too was done quickly and fairly. I believe I only had to pay for the part that needed replacement,

Outstanding service and 5-Stars across the board! My…read morehusband bought a refurbished MacBook Pro from Emergency Tech Repair [ETR] about 2 years ago. He paid a fraction of the cost of a new MacBook and hasn't had any issues with it since! My 2019 iMac desktop was running slow and started shutting down. I am not tech-savvy, and my ignorance and frustration led me to take my computer to ETR for service. My technician's name was Matthew. He was very personable and incredibly helpful! Matthew ran a diagnostic and adjusted some things that I don't understand. He also discovered that my computer was bogged down with tons of useless saved files, as well as apps and programs running in the background, which he took care of. He found that there was nothing seriously wrong with my computer and it should be good for another 4-5 years. Matthew worked his magic and, for about $65, my computer now runs very quickly and no more shutdowns! There was never any pressure to spend extra money on unnecessary upgrades. I was treated as a valued customer, and received expert service and advice. My husband and I highly recommend Emergency Tech Repair for all your computer needs!

Contacted Richard to help me try and copy data from an old MacBook Air. The first attempts failed,…read morebut Richard did not want to give up. I set a limit on how much I was willing to send to retrieve the data. Richard was very knowledgeable and quick. I Highly recommend him. Richard would not give up and spent many many hours and finally was successful. Richard agreed to charge no more than my initial limit even though he worked at it until I got what I needed. Thank You Richard. I understand that you never give up.

Super kind and helpful! Took time during his day to help me understand my mac, what I can do to…read moreextend its life + what to look for when buying a new one soon! Even though he lost everything in the hurricane, he was extremely generous and kind - will be making him my go-to computer guy in the AVL area!

Located in Tanger Outlet Mall Asheville. Very knowledgeable and helpful personnel even when not…read moremaking a purchase.

So sorry but I can't review this place. Their website said they were open at 10 on weekdays; we…read moregot there about 11 o'clock. There was a sign on the doors that said "we open at 12" so we did some thing else and came back at 12 and waited until past 12:17 for someone to show up. we even tried calling. No one showed up and no one answered the phone. Maybe they have a great business -maybe not - we don't know. They need to keep current with their information for their public a bit more. A little sign on the door does not really help. We're frustrated so pretty probably will not go back. Sorry. We hope everyone's OK.