I'm surprised at some of the less than good reviews at the Lowe's at 119 Ecusta rd. In all my years doing business with them they have gone above and beyond my expectations. The staff is always helpful, caring and willing to help, either helping me to find products or with help loading my purchase. read more

i would just like to say that for sometimes being short-handed with associates in their departments once in a while, The men and women are always willing to happily greet ,with finding help , or find the products and a veteran that has served- My pleasure to go there and shop -appreciate all that they do in my time spent there-Chris and the other management team are always helping out --Jerry read more

Lowes in general has terrible customer service based on reviews. I recently had them install a wood privacy fence in Henderosn county. Absolutely terrible customer service. Buyer beware. Never again. read more

I am so disappointed with Lowes warranty service on carpeting. I keep complaining and they just keep sending me back to the same customer service number where I get no help. I need to carpet the lower level of my home and would have gone to Lowes again, but no way will I do that if they won't honor the warranty on the first installation. read more

A HUGE thank you to Chad, Jorge and Jorge's supervisor. I purchased wood flooring in August, 2024 and we had a delayed date for when we wanted the flooring. Jorge set it up for us! It was delivered to the house in progress and the communication prior to delivery was excellent and delivery was just as fabulous! Such an awesome experience! I am looking forward to moving into the area and I plan to be a frequent customer! Thanks to Chad, I met Jorge and his supervisor in flooring! read more

A shout out to the customer service rep -- did not get her name -- who provided such kind, friendly, and thoughtful service to us today. We needed 4 legs/feet for a leather chair missing them because of a recent move to a new home. She walked us to the aisle containing what she thought would be the right item and all the while engaged and monitored my wife, who recently suffered a stroke and is having cognitive issues. She couldn't have been more compassionate and considerate, and I for one can't thank her enough for going that extra mile and showing such human decency. And yeah! The chair legs/feet fit perfectly. Bravo! read more

Lowes installation department is HORRIBLE. I have tried to use them 3 times and they have dropped the ball EACH time. They are unreliable and they do not care. Don't waste your time. You can use a local competitor. It will cost you a little bit more but it will totally be worth it because they actually show up and do the work (unlike Lowes), read more

Lowe's - Brevard is an "any size " dog friendly store. And they have Doggy treats too. read more

Lowe's Home Improvement - Took my Moms dog Bella to Lowe's for her first time. The girls that work there have Doggy treats - Hardware Stores Near Me - Brevard, North Carolina

if I could give the store zero stars I would. The online prices for things are lower than in the store. It's like a bait and switch. There were five items I bought this week at Lowe's where they charged me more than if I would've ordered them online and pick them up. I tried calling Lowes 800 number and they told me that the stores could charge whatever they want and there's a policy around this, this is ridiculous. I will no longer shop at Lowe's. read more

I bought a lawn mower from the lowes in Brevard,we needed one desperately, the one we had quit running. They told me they had two at the price we wanted to pay. I looked them up on line and decided to buy one. they said they would get it ready and deliver it Wednesday[ this was Monday] on Wednesday on one show up. Some one put it as if was an order from another store [although they already had put my name on it]. I called and someone told me they would deliver it the next day,first thing in the morning no one came , I called again. each time I called Iwas put on hold and no one would answer. They brough it on Thursday, and the one they brough, I do not belived is the one I ordered read more

This Lowes is smaller than most and has a somewhat odd set up. I will give u a hint that the glue section is on a side aisle in the middle of paint and not as bountiful as most Lowes. What they lack in products they make up for in excellent customer service. I have had friendly associates that have helped me in plumbing, hardware, lumber, and tools. It is in a great location convenient to the local Walmart. Highly recommend for most of your home improvement needs. read more

Ordered closet doors with installation over 2 months ago. I have seen nothing . I'm being told they have one person doing installation for 5 stores. This is truly ridiculous. If Lowe's of Brevard has no better control of their employees than this why would you want to do business with them? Next call is to Charlotte and the corporate office but why and how could a retailer let it get this far I'll drive further to do business with Home Quarters or pay more to work with small business from now on. read more

Could have been a lot better. I frequently have trouble with male associates treating me like I'm an idiot or ignoring me completely. The contractors they hire for installation are HORRIBLE. I won't be buying anything bigger than plants or paint from them ever again. read more

We went into Lowes today about 2:30pm and it was busy. My husband is on a cane so it is challenging for him to walk for extended periods of time and/or distance. After getting the 8-10 things we needed and seeing the self check outs were closed, we waited in one of the two lines open with cashiers. Once we got up to unload the items we were told that it was cash only as their system was down and couldn't process any cards! We left the items behind and will go to Walmart to get them there and definitely cheaper. That was and hour of my time I will never get back! read more

I am in this Lowes store shopping all the time, and with my vast knowledge in building homes in the community for over 30 years. The contrast off shopping in other areas similar to Brevard's store is hands down a straight flush . I am thankful that we have a store here and to be fair the store help for the most part will be as helpful and are always giving Knowledgeable help, with a smile.... sorry to hear about the reviews off some , But that happens occasionally everywhere....I will just keep on saying to all employed there ,Thank-you for yall's help and effort-- Grab ya bite off that now ...be seein ya soon enough , Jerry read more

On 2/4/22 my wife and I went to the Brevard, Lowe's Store # 1990, Managed by Brent McCrimmon, to purchase a refrigerator. We did, and it was suppose to be delivered on 3/4/22, and they would also pick up my old one the same day. I was told not to be worried if two different trucks came, one to deliver, and one to pick up the old one. The morning of Friday March 4th 2022 at 8:05 a.m. I received a phone call stating my delivery would be delivered between 1p.m.-5p.m., at 11:40 a.m. I received a phone call that they were 5 mins out. Lowe's picked-up my old refrigerator as scheduled, and I waited until 4:50p.m. with NO refrigerator delivered or phone call about delivery. I placed a call to store #1990 explained the situation and was quickly handed to a assistant manager by the name of Chris, again I explained the situation and was placed on hold, and he never picked up the phone again, in fact it was quitting time for him, and he had clocked out and left me on the phone, with no answers, and NO REFRIGERATOR. My delivery date had been moved from 3/4/22, to 3/8/22 without notifying us, but remember THEY CAME AND TOOK OFF MY OLD REFRIGERATOR on 3/4/22, leaving us with NO refrigerator. I went down to store #1990 and spoke to the "acting" manager where his answer was, "sir you will have to purchase another refrigerator, until yours comes in on March 8th. I was forced to buy a "temporary refrigerator," bring home by myself, unload, and take into my home. I bought it, brought it home, and decided we weren't comfortable with having over $3,000 in refrigerators on our credit card, excepting them to really return it when the time came. I returned the one I was forced to buy on 3/5/22. I received a phone call on 3/6/22 from Lowe's automatic service informing me that my delivery date for the original purchased refrigerator would now be delivered on 3/14/22, again I have NO refrigerator because Lowe's picked up and hauled away my old property under the false pretense that I was getting my new refrigerator delivered the same day. My wife went to store #1990 on 3/7/22 and spoke with the Store Manager Brent McCrimmon, where his suggestions were 1. I could buy a more expensive refrigerator that was in stock, and didn't have the features I wanted, or 2. I could purchase another "temporary refrigerator" until my was delivered on the 14th. She decided to purchase a cheap one again, still running my CC over $3,000 in refrigerators, with the GUARNEETE from Store Manager Brent McCrimmon to be delivered on Tuesday 3/8/22, and that it would be accepted as a return. My wife waited all day, and yet again no Refrigerator was ever delivered on Tuesday March 8th. I called and was told it would be up till 8p.m. for delivery, because "they were running behind," well 8:05 p.m. came and I went and cancelled the order of BOTH refrigerators, again had Lowe's not taken my old one, I would still at least have a refrigerator. We were leaving on vacation on 3/10/22-3/14/22, and I decided I would take care of reviews, and such when vacation was over, so here I am letting everyone know: 1. DO NOT EVER BUY AN APPLAINCE FROM LOWE'S, go directly to an appliance store. 2. Never deal with any major purchase from Lowe's Store #1990 because management can't even do things right. We need to recognize a team is only as strong as their leader, and Brent McCrimmon Store Manager of store #1990 is lacking in leadership, organization of employees, merchandise, deliveries, scheduling of deliveries, and overall duties & knowledge of his job. I have now been without a refrigerator for 6days, throwed hundreds of dollars worth of groceries away, because one man doesn't know how to operate a store on management level. read more

This place out does any Home Depot I have ever stepped foot in. The customer service is incredible. Employees come up to you and ask if they can help all the time. As an added bonus, they ACTUALLY know what they are talking about! The place is huge. It has everything a hardware/home improvement store should have. However, It does not always have the best price. There are a lot of items that you could buy for cheaper online or through Walmart. The downside is the paint department. We have had nothing but problems with their paint. The first few batches (Olympic brand) had globs of congealed latex paint in them. There was no way to stir them out. The second batch (Valspar) completely separated if left to sit for more than five minutes. Some of the paints were off color from the sample too. During the summer, they offer packages of bottled gatorade. Inside those packages is a $10.00 off your next purchase. If you use the coupon, it is like getting the Gatorade for free! Basically, hit this store up for everything except paint! read more

Came here to buy plants. Got a cart. Chose the plants and the Lady rang me up and gave my dog treats. I say it was an easy experience with absolutely no problem. Now... I see others have wrote not so nice comments. Management take a look, read, learn & respond. I'm not from this part of the US. Like most places you have the good and you have the not do good. The customer is ALWAYS #1! Even if they are not so appealing. Make it happen! Train your employees! Get rid of the ones who do not perform to the standards of the Company. Rather easy if you ask me. read more

This place has the worst customer service ever. At 5:30 pm on the Saturday of Memorial Day weekend, there were two cash registers staffed with 6 people waiting and 6 employees idly walking around. Oblivious manager walks by line of irritated customers to tell jokes with his boys in the paint department until the kind clerk at the returns desk we were giving the stink eye to cherrfully comes over to help. Once K-Mart closes, they will have even more of a monopoly. Jerks. read more

In-store is fine. But, attempting to order anything for delivery by phone has been impossible. First time no one ever answered in the garden department. Tried another day, and got an answer from someone who sounded like it was an inconvenience to get the call. He sent me back to the front to process the order, and after holding for 5 minutes, while she took care of other customers, I was cut off. So, I guess I have to drive 45 miles roundtrip to place the order in person. They are not set up to handle this service at all. CJ read more

Although convenient and well stocked, customer service can be a challenge. Not sure if it the employees or the perception that the store is understaffed, nevertheless, relying on personal service can be a frustrating experience. However, it's the only game in town. Think of your shopping as a self-service experience much like IKEA and you will be fine. read more

Been in here a couple times and always received friendly advice and help. Brought my son for one of their kids workshops and we had a blast doing it! read more

Customer Service does not exist at Lowe's Not only are the people in the store unavailable to help anyone, customer service people at corporate could care less what your problem is I had a $500 special order in this morning they told me I should contact their vendor directly although I sent them pictures of the damaged goods they sent me You can be sure that I'll look everywhere before buying anything at Lowe's again as I'll never get customer service from people with this lowest standard in their corporate culture Lowes is a joke read more

Absolutely amazing. I spent $1400+ on an appliance and was guaranteed delivery on Sept 17. I have called, begged and pleaded for information as to where the appliance is. I was repeatedly assured I would be contacted the following day of my calls as they tried to track it down but not one of the three times I called did they call me back with an update. Finally, after waiting two weeks longer, I called again. The lady told me it was at the Lowe's in Brevard, finally. I expressed my disappointment that no one had called to tell me this and I asked when it would be delivered. I was told I'd have to wait again! Not one gesture to help after being put off so many times and not one apology for the inconvenience. I told her I needed two more kitchen appliances in hopes it would change the course of things.. nope. Best Buy, here I come! read more

On my last trip to this store, I experienced some of the worst customer service I have encountered in quite a while. I spent over 1,000 dollars for materials for the small company I work for. The employees who helped get shingles off the top shelf and deliver to the front of the store REALLY gave me the impression they did not want to be there-- let alone show some good attitude and helpfulness! I spend somewhere between 5000 to 9000 dollars a year at Lowes. I have the ability to shop at competitors stores. Keep this up and I will--- read more

I've honestly NEVER been as disgusted with any purchase and subsequent experience as I have been with this purchase at Lowe's. I cannot even begin to express just how insufferable every aspect of the entire 37 DAY process has truly been. This may sound melodramatic as it was only the purchase of a dishwasher with instillation; however, Lowe's and all related agencies involved in the process made this simple transaction an absolute nightmare. From the in-store customer service, to installation scheduling, to installation customer service, to the promises of alleged compensation, it was all the worst I have ever experienced in my life. #1- We were lied to and misled into using Lowe's installation at the time of placing our order. Before we even could buy our dishwasher, we waited almost 30 minutes in the store only to find out that we would have to come back again later because the associate we had been waiting on wasn't even in the store at the time. Second, we were told that our dishwasher instillation would be free after a rebate, only to find out after much effort that the associate was wrong and we would be stuck with the charge. Third, we were assured that the process would be fast, and would not take longer than a week after we had made it very clear we needed the new dishwasher ASAP and were more than willing to handle the delivery and install on our own. Fourth, the associate assured us that the steep gravel driveway to our house on a mountain would not be an issue for the delivery. He even made a point of telling us several times that he had noted the need for the delivery truck to be 4 wheel drive. This last part ended up being the primary reason for the repeated cancelations, despite offering to help transport it to our house ourselves. #2- Instillation with Lowe's involves an extremely convoluted system! Lowe's uses an outside agency, Install LLC in our case, to schedule subcontracted install techs from various other smaller companies to do the installations. You are told that the agency will contact you to schedule the install as soon as they are notified by Lowe's that your appliance is in. We didn't get our automated call about the proposed install date until almost 2 weeks after placing our order. Better yet, the call informed us that the proposed date wasn't for another 2 full weeks, a total of 27 days after buying the dishwasher. They also inform you that you will receive a call with the details about the install the day before the scheduled install date. We NEVER received one of these calls for any of our 4 scheduled dates, we had to reach out to Lowe's installation customer service who then reached out to Install LLC, who then reached out to the subcontractors. #3- All 4 of our installation appointments were canceled last minute, like after 6:00 pm. To add insult to injury, we were only ever made aware of these cancelations after being the ones to initiate contact. For each of these scheduled dates and times, my husband and I had to make significant sacrifices at work to accommodate the install techs' schedules. #4- We spent hours on the phone with various reps from all of the various departments involved. When we expressed our desire to cancel everything and go elsewhere, we were assured that our valid concerns were heard, that they would make things right, and that we would be appropriately compensated for our considerable inconvenience due to all of their mistakes. While we were still trying to find out who would be coming to our house and when on day 37 after our purchase and not reaching anyone, I was finally contacted by a representative from the NAL Group at 11:30 am. The rep was extremely rude, and poorly informed regarding the full extent to which we had been inconvenienced throughout the process. She initially offered only $200 which barely covered the cost of instillation which we had previously been told would be FREE and had been the whole reason we still didn't have a dishwasher over a month after buying one. When I got emotional due to my disbelief, the rep's communication became even more indecorous. In fact she cut me off to nap that she would follow up on the install scheduled for that day, would call me back, and HUNG UP ON ME! I tried calling her back throughout the day and NEVER heard back from her. It's 9:00 pm now, so I think it's safe to say she isn't calling back. #5- Once it became clear that things were not going to work out after our fourth attempt at an instillation had also been canceled at the very end of the day, we insisted on canceling the order and being fully reimbursed. When the representative called back to confirm our refund had been issued, we found out that the store associate had made an error and the refund was almost $200 short. At this point, 37 days after going to Lowe's twice in one day to place our order, I still have almost $200 in charges for a dishwasher I do not have. read more

This might be the worse store I have ever been in. My wife and I went in intending to buy a refrigerator. We selected the on we wanted and looked for a sales person. None were to be found. We pushed the button for service and heard the page requesting a sales person to go to appliances. After 15 minutes and four more pages we walked out. On the way we asked for the store manager and the women to whom we talked said she didn't know who was on duty and didn't bother to stop, walking past us as she rudely replied to our question. Home Depot here I come. read more

This store is ok to buy things at but I don't recommend their installation services. On June 2, 2015 I placed an order for one replacement window. The salesman said it would be installed in two to three weeks and because they have a two window minimum I would be charged for two installations. An installer called on July 1st and said the soonest he could schedule it was July 16th. I told him that was unacceptable. On July 2nd another installer called and said he could do it July 11th or 12th. I told him the 11th and I asked him to call me when he had a better idea when he would arrive. He didn't call so at 1pm I left. The guy was also extremely unprofessional, telling me what a bad cold he had and asking me for technical information about the type of installation it was. I told him I was sorry about his cold and suggested he look at the window that's been sitting in the store for two weeks to get the technical information he needed. Bottom line: it's been five and a half weeks and I still don't have the window they promised in three weeks. read more

Beware of this store. This is personally the most appallingly awful experience I have ever had with an installation job. Correct measurements were not taken so the designer guessed at them. Of, course they did not work. I have had cabinets sitting in my living room that could have been installed in my laundry room weeks ago. I have the guts of my laundry room all around my house because I have cabinets in the wrong place. The Production Office Representative Mike Daniels, is stonewalling me. The designer, Andrea White, is stonewalling me. It is Sept 21. and have not heard from either of them since Sept 6. The Store Manager, Brent McCrimmon, would not return my call. I called the Greensboro office one day to speak to Mike Daniels supervisor Robert Brason. I told him my issues. He said he would fix it. Heard from No one. Called him back and he had taken another job with the company. Who says Lowe's doesn't have a sense of humor. Worst experience ever. My husband and I have spent thousands of dollars with this company over the years but no more. Elizabeth. S. Smith read more

The absolute worst store in existence. The place is severely understaffed, but when you do find an employee there is usually a group of 3 to 4 of them trying to stay out of sight. Terrible customer service, employees actually run the other way when it looks like you want to ask them a question, and when you finally corner one to ask them for help it becomes obvious that they have very limited knowledge of any products and/or their associated applications. They will tell you what they think you want to hear, in order to make a sale. They are quick to inform the customer that they don't make commissions on their sales, and the only people at the store who may get a bonus are management so I should ask them for help. Good luck getting a good product as well, the cheap Chinese made junk they sell will tear up within a year. read more