Kudos to the team at the Ferguson Selection Center in Boone. Thomas and Zachary have leaned in to…read moreresolve this issue most satisfactorily. It appears there have been some significant communication issues as we tried to triangulate resolution with a problem employee, our builder, and the center. My only regret at this point is that it took so long to connect with the folks who clearly stand by their business and their customers. Thanks again for making it right as soon as the issue was escalated.

Jodi is incredibly knowledgeable and helpful. She so generously came in to help us select faucets…read moreon a Saturday during her maternity leave!!! Great service.

I cannot say enough about the small town furniture store. I have been to Boone. I have been to…read moreJohnson City. I have been to Elizabethton looking for furniture. Finally I said I'm going to check local because I'm tired of driving to look. I walk in and Matt was there to help me, and I have furnished 90% of my house from this one store. The customer service is outstanding the delivery when they come to deliver my things and set up is outstanding. I go to see Matt for everything I need for my house whether it's furniture or my appliances he gives great advice if I'm looking for something in town like I'm looking for you know a plumber. I can absolutely trust his recommendations. I just cannot say enough of good things about this store And the customer service and not just from Matt Matt's my favorite that's who I always go see, but everybody in the entire store is extremely helpful and polite. If you see something in there, a couch or chair and you like it, but you don't like the material they can have that made for you in whatever material that you want, they will let you know how long it's gonna take, and the cost. Once again, outstanding customer service. The prices are awesome too.!

Recently, our refrigerator suddenly stopped working. We live in Shady Valley and decided to shop…read morelocally for a new one instead of buying one from Home Depot. So, today we drove to Mountain City to shop at Quality Furniture and Appliance. What a fabulous decision we made. We found the perfect refrigerator for us at a reasonable price, the best customer service ever, and same day delivery. We couldn't be happier and will certainly return in the future should the need arise.

Jamie is awesome he comes and tells you exactly what you need to do whether it needs to be repaired…read moreor whether it's time to get a new one low prices and just really nice to deal with

I bought a dishwasher a couple of months ago, and it keeps stopping mid-cycle. There's so much lint…read morein the filter that it doesn't even clean the dishes! I called the day after it was installed and I've called several times after , and each time they said they'd call me back, but I still haven't heard anything and I'm stuck with a messed-up dishwasher! Don't ever buy anything from them!

We interacted with 3 gentlemen, all were professional, knowledgeable & efficient, giving us…read moreexcellent customer service. We won't hesitate to do repeat business with them, it's a no-brainer. Doing business with an independent, locally owned store is much more satisfying than a big box store. Don't judge the company based on the building's appearance. I highly recommend Bob Young's Appliances!

Incredible service. Jackie is truly wonderful and shows up ASAP. He took cautious time to assure…read morethat my washing machine was not working correctly and what it needed. I have also used him in the past with my dishwasher.

After 3 weeks of delays due to the manufacturer my washer and dryer were delivered by two of the…read moreBEST delivery guys there are!! They changed to orientation of my dryer's door and explained the operation of both machines thoroughly! I will only purchase future appliances through this company! What Steller service!

This hometown hardware store is family owned and operated since the 70's and is loved by the entire…read morecounty. The people who operate the store are genuinely some of the nicest and most helpful people you will ever meet. The prices are competitive and the service is unmatched!

i alway get get good help from the ppl that works there really good ppl they have nice things were…read moreyou cant find they have it or they can get it for you nexts day or so

Michael showed up right in time and immediately got to work. All of my checklist items where…read morecompleted quickly and accurately

Michael is a great person and a very hard worker. He gets the job done right in a timely manner. I…read morehighly recommend his services to anyone needing anything done around your home or business. His rate is very fair because, as I said, he is a hard worker and doesn't try to take advantage of his customers by doing things that were not requested in order to make more money from his clients.