I had a very disappointing experience at this location. I came in with a severe headache that had…read morelasted several days and was feeling light-headed at times. After being taken back, my temperature and blood pressure were checked and I was told they wanted to do flu and COVID tests. The nurse performed both swabs in the same nostril at the same time, and they were done very quickly and did not seem thorough. After that, I was told another staff member would be in shortly, but no one came. I waited alone in the room for about 30 minutes with no updates. When I stepped out to ask how much longer the test would take, the response I received felt dismissive and unprofessional. When someone finally returned, the exam was very brief. A flashlight was shined in my ears, I was asked how much Tylenol I was taking, and I was told to take more and buy Sudafed. No clear diagnosis was given. After spending over an hour there with minimal evaluation, I decided to leave and went to another urgent care in Blowing Rock. At that clinic, I received a thorough evaluation, was diagnosed with a sinus infection, and was prescribed an antibiotic and steroid, which addressed my symptoms. I understand urgent cares can be busy, but the lack of communication, limited exam, and dismissive attitude made this experience very frustrating and concerning. Do not recommend.

I am visiting the bone area from Florida. They were great and nice! All major insurance accepted.read more

Had the worst Christmas Eve ever but Dr. Coco was incredible. Kind, compassionate, attentive. The…read moreyoung blonde ER nurse with the jingle bell earrings was so friendly and stayed in the room to chat with me. THANK YOU

Worst customer service. Good luck getting in contact with someone for assistance with anything,…read morenever mind getting a call back if asked to leave a message. Went through a long line of blunt, unhelpful people who just kept on passing me to the next person or department without warning. After being on hold for an hour, Janet was incredibly rude on the phone and still didn't answer my question before hanging up.

Great drs. We had really been discouraged with our family physician. We were driving from Lenoir to…read moreBoone for all of our visits. We would have an appointment with our physician but end up seeing a nurse practitioner due to overbooking or other reasons unknown before we arrived. My husband and I were both hospitalized within two months of each other. We went to Caldwell Hospital in Lenoir via the emergency room both times. We each had a condition that should have been diagnosed months before but was not. My husbands stay lasted eight days. Mine lasted three! We were referred to Dr. Aaron Goodwin at Robbins Medical Park. What a blessing. The office staff is very attentive. Our calls are always taken. We are called back right when needed. Our appointments are scheduled in a timely manner. They also have an urgent care At the same facility. We have been his patients for almost two years. We are still very pleased.

Great doctors!!!! However, when calling in to make an appointment--good luck. They rarely answer…read morethe phone, and when/if they do, it has already rang 30+ times.

I call with a legitimate concern, they ask me questions over the phone which I answer, they tell me…read moreto come in at a scheduled time, only to turn me away without me actually seeing a provider. Don't waste your time.

Sarah Siever is a wonderful nurse practitioner. She is thorough, caring, extremely knowledgeable,…read moreand spends sufficient time with you. She treats the whole patient not just the symptom or illness of why you are there. Additionally, her nurse, Carol, is personable, efficient and always assists with whatever you need when you leave a message. However, the front office staff is extremely unfriendly, unhelpful, and could care less as if your need or request has been met. I would give Sarah five stars, Carol 4 stars, and the front office staff as a 2.

We've used AFC Hickory a few times now and each time has been great. From sick toddler to sick Mama…read morethey've always been very nice and helpful. Their wait times have each time has been less than 20 minutes and we've always been in and out within 60-80 minutes. There's times we can't do this with our primary doctor even with an appointment!

After rushing to AFC, due to metal shavings that shot into my eye during work. I was told by Paul…read morethe P.A., there was nothing visible that he could be seen, and that, "it probably cleared itself and just feels like there was a foreign object in my eye". Knowing I probably needed another opinion, I went to Graystone several days later and was treated by an amazing physician who found 4 total fragments lodged in my eye!. 2 larger pieces and 2 smaller ones offset from the center of my eye..I was told by the attending specialist he couldn't believe someone couldn't see the metal because it was so large in terms of objects in the eye, and could be visibly seen by basic observation. Not only was I carelessly cleared by Paul the P.A., but I also called to report the incident after my procedure at Graystone, and was told by AFC management, they would review the matter, and I would receive a phone call in a few days to find resolution for this issue.. Guess who is still waiting for that call a month later? You guessed it, I did!..I wouldn't recommend anyone taking their loved ones here and would most certainly advise against going to the facility if it is at all possible! Best of Luck to All!

Honestly if it wasn't absolutely necessary to have a consistent endocrinologist for my type 1…read morediabetes, I would NEVER go here. There's never been a time where I've needed to change a prescription or do a slight edit of my medication's, that they haven't given me the longest runaround known to man. I have an issue with them every single time. Communication there is TERRIBLE. I am the only person to advocate for myself. I know truly the issue is Insurance and the demand that is on doctors to hurry, but I could not feel more: not listened to, not taken seriously, than when I'm there seeing Kacey. There is a particular person at the front desk that is always rude. They always treat you like you are the biggest inconvenience, and all I'm trying to do is literally stay alive as a type one diabetic. This has been going on for years with them, but this past situation with my Omnipod's, really sent it over the edge for me. Because of their inconsiderate unprofessionalism, I was completely without an insulin pump just because they wouldn't get my prescription sent to Insurance correctly. I tried going to a different doctor that was recommended to me at another HMG office, but apparently it is a conflict of interest and will not allow that. If I could give it negative stars, I would. I know that the demand is probably high and calls come in all the time and they have to set boundaries themselves. I am all for that in general, but it goes a long way when you at least show that you at least care for somebody and their wellbeing like they say they do

My son went to the urgent care facility where he did see a doctor. The doctor realized that he…read moreneeded something different and sent him somewhere else without a charge.

This place is FANTASTIC! Provider is awesome!! I don't have insurance, so I was a little worried…read more But the bill was only 120. Very clean office, the front desk guy was very helpful. No follow up bills like the last place I went to. I would highly recommend this place, if I could give more than 5 stars I would!!

New in town. Went here for an eye injury. There were people in front of me but I went in very fast…read more Saw the nurse practitioner. Everyone was friendly and I was treated with respect & professionally.

As of this writing, the facility is refusing to provide an interpreter for a Deaf patient. They say…read morethey don't "do that." We explained that they are in violation of Title III of the Americans with Disabilities Act. The person we spoke to on the phone refused accommodations and said we'd have to talk to the main office in the morning. That's unacceptable in an urgent care situation. The person who runs their Facebook page has said they are working on it and that we should contact their COO. We will look for resolution in the morning. ADA violations are a matter of Federal law, not choice. Refusal of appropriate care for people with disabilities is shameful. UPDATE: After two more calls in the morning and speaking to someone in another location, the provider finally agreed to provide an interpreter. The patient was very happy with the skill level of the interpreter who worked the appointment. It is good that it worked out. However, no patient should be put through this kind of or ordeal or suffer such poor customer service when simply trying to secure mandated communication access.