I am very disappointed with the care and communication I received at ABC Veterinary hospital…read more The week of my dog's follow-up appointment, she had to be admitted to the emergency hospital after a health scare. Thankfully, she was diagnosed with old dog vestibular syndrome and is doing well. I called ABC Veterinary and spoke with a gentleman at the front desk to explain everything that had happened. I specifically told him that I would still be bringing my dog to her scheduled appointment because I needed to speak with Dr. Meyer about her condition and how this would affect her upcoming surgery to remove a mass. The next day, my husband received a phone call asking whether we would be coming to the appointment because they had the impression that the owner of the dog was the one in the hospital. I don't understand how that message was communicated instead of the information I actually provided. When I arrived for the appointment, I was surprised to learn it had been scheduled as a technician visit for blood work only. I explained that I needed to speak with Dr. Meyer about my dog's care. I was then told that if I wanted to wait to see the doctor, I would have to pay an additional $75 because she didn't have time to see me right away. This was extremely frustrating. My dog had just spent the night in the emergency hospital, where she had already undergone blood work, X-rays, and an MRI. None of that information was discussed, and instead it felt like the only way I could have a conversation with the veterinarian about my dog's condition and planned surgery was by paying another fee. Good communication is essential, especially when a pet has experienced a medical emergency and is scheduled for surgery. Instead, I experienced poor communication, confusion, and a lack of concern for my dog's ongoing care. The focus seemed to be on additional charges rather than making sure everyone was informed and addressing my questions. Based on my experience, I cannot recommend this office. I would encourage anyone looking for veterinary care to choose a practice that prioritizes communication, compassion, and continuity of care for both pets and their owners.

they'll change your appointment time without asking if it's okay. then if you question them they…read moreget very offended and rude. Jen hung up on me when I politely questioned them. DEFINITELY GO SOMEWHERE ELSE

Great experience with Jorge! Helped us through the process of dental cleaning and did an amazing…read morejob! The environment at SoCal Veterinary Hospital is very welcoming and friendly! Recommended for sure!

When I noticed my dog Ruby acting strangely while eating and spitting out her food, I checked her…read moremouth and was surprised to find what appeared to be a fracture on one of her large back teeth. I immediately emailed the clinic with a few photos, and within 20 minutes I had both an email response and a phone call (just in case I missed the email), along with an appointment confirmed for 8am the very next morning with enough time reserved to perform an extraction if needed. The responsiveness alone was impressive. At drop-off, the surgery technician, Jorge, was incredible. He was knowledgeable, personable, and immediately put us at ease, especially since this was Ruby's first surgery requiring anesthesia. During our conversation and bringing up a certain topic, he mentioned he recently attended a dental conference which reassured us that the team is committed to continuing education and staying current with best practices. Dr. Gertz, whom Ruby has seen previously for routine care, was wonderful as always. She performed the initial exam, confirmed that the tooth appeared fractured, and explained that the team would call with a definitive diagnosis once dental X-rays had been completed. The treatment plan was straightforward - anesthesia, dental X-rays, bloodwork to ensure levels were appropriate before surgery, and a cleaning with extraction if necessary. A few hours after drop-off, we received a call confirming that the tooth was indeed fractured, although surprisingly still alive. Dr. Luna took the time to thoroughly explain the findings and our options. At no point did we feel pressured. She clearly outlined the pros and cons of proceeding versus monitoring the tooth and explained that leaving it untreated would likely lead to problems in the future. After discussing everything, we decided to move forward with the extraction since she was already under anesthesia. No more than a few minutes later, the team called again because they realized the cost of the updated treatment plan had not been reviewed. I actually hadn't noticed because I already trusted that the recommendation was medically appropriate and that the pricing would be fair (which it was). Still, I appreciated their transparency and professionalism in making sure every detail was discussed before proceeding. When we picked Ruby up around 2:00pm, Jorge spent considerable time reviewing her full-mouth dental X-rays with us and explaining exactly why the extraction was recommended. It was fascinating to learn more about canine dentistry, and we left feeling far more informed than when we arrived. He answered all of our questions patiently and thoroughly (even the ones that were already covered in the aftercare packet we had just been handed!). We also were given a full sized sample of a recommended oral rinse for regular maintenance. Ruby recovered exceptionally well from the surgery, which was a huge relief. She had previously undergone sedation prior to X-rays at another clinic years ago and did not have a great experience, so we were naturally nervous. This time, her recovery was smooth, the extraction site is healing beautifully, and she came home comfortable with appropriate pain medication. She has shown no signs of discomfort throughout the recovery process. I also want to recognize Lauren at the front desk. She was incredibly kind, friendly, and helpful throughout the process. She worked with us to ensure detailed notes were included in Ruby's chart to help prevent potential insurance issues and even went a step further by following up with the doctor after we left to request additional documentation that could support a smoother claims process. That level of attention and advocacy is rare and deeply appreciated. Overall, this was an outstanding experience from start to finish. We even received a call a few days after her surgery to simply check in on her recovery. From the front office staff to the technicians and veterinarians, every person we interacted with was compassionate, knowledgeable, and genuinely invested in Ruby's well-being. The communication was outstanding, the care was exceptional, and we never once felt rushed or pressured. Ruby is family to us, and the trust we place in those caring for her is not something we take lightly. We are incredibly grateful for the entire team and feel completely confident entrusting them with the health and care of both of our dogs. Bonus: they were giving out adorable supergirl bandanas they received as promo material!

i am so pleased with the wonderful care my dog Finn has gotten there. Dr Young is iwonderful and…read moreso is Dr Kinley. Also Heather is a tremendous asset to the place. She has such a caring touch! Dr Kinley called me today concerning my dog Finn's seizure. I am so happy I switched to them a couple of years ago and feel at ease I have wonderful , competent, caring people looking after my dog Finn Thank you for all that you do everyday!!

It's with a heavy heart I have to downgrade my review…read more I really loved the office staff and thought very highly of Dr. Young, but it seems ever since they moved and expanded, they lost their personal touch. My partner and I recently adopted a dog and went for his first check up. The office was busy with a lot of dogs..one was very aggressive. We were brought into a room by an overworked and overstressed employee and sat there for a while waiting for Dr. Young. The exam was fine. No concerns there. A few weeks later, I called the office to ask a question. They called me back the next day. Totally acceptable turn around time, but prior to them expanding, they would've called back the same day. I recently called the office to ask another question- regarding a medication and increasing the dose. They never returned my call. It's hard for me to recommend this office. I miss the personal touch of a small office where the staff is calm, they know all the animals and their parents, and return phone calls.

Winnie was very well taken care of for her very first visit to the vet! The staff was very…read moreattentive and professional with her. She is our first puppy so we had a lot of questions and they answered all of them. Will definitely be coming back!!

Can't say enough nice things about this veterinarian hospital and staff. I have had to bring pets…read moreto them in dire situations. First was my big Maine coon cat who was having severe kidney issues. Dr. Bowdre and staff were so thoughtful and kind and with all of their recommendations he is still thriving today. About 10 days ago my 16-year-old rescue Yorkie was failing quickly. I'll spare you the details. I was treated kindly and respectfully at a time where I was truly heartbroken. The next day I brought her in and held her to the very end. I miss her a lot, and the other dogs mourned her. But what happened before all of that was what I want you to know. The vet-tech came in with a little silver platter. On it with a tongue, depressor coated in cheese-wiz and three Hershey's kisses. She had not eaten in three days, however, she lifted her little head and enjoyed her final treats. Chocolate, you say? Something I would've never given her, however, I figured this was her Thelma and Louise moment. That act of kindness and a little bit of a chuckle still warms my heart.