Want to reach out to the ABC staff and say thank you for taking care and helping my Lucky boy for the last 14 years. I appreciate your love and kindness, time, dedication, professionalism. We're forever grateful to you. Thank you RIP LUCKY... I love you! read more

ABC Veterinary Hospital - My Lucky Boy - Veterinarians Near Me - San Marcos, California

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I am very disappointed with the care and communication I received at ABC Veterinary hospital. The week of my dog's follow-up appointment, she had to be admitted to the emergency hospital after a health scare. Thankfully, she was diagnosed with old dog vestibular syndrome and is doing well. I called ABC Veterinary and spoke with a gentleman at the front desk to explain everything that had happened. I specifically told him that I would still be bringing my dog to her scheduled appointment because I needed to speak with Dr. Meyer about her condition and how this would affect her upcoming surgery to remove a mass. The next day, my husband received a phone call asking whether we would be coming to the appointment because they had the impression that the owner of the dog was the one in the hospital. I don't understand how that message was communicated instead of the information I actually provided. When I arrived for the appointment, I was surprised to learn it had been scheduled as a technician visit for blood work only. I explained that I needed to speak with Dr. Meyer about my dog's care. I was then told that if I wanted to wait to see the doctor, I would have to pay an additional $75 because she didn't have time to see me right away. This was extremely frustrating. My dog had just spent the night in the emergency hospital, where she had already undergone blood work, X-rays, and an MRI. None of that information was discussed, and instead it felt like the only way I could have a conversation with the veterinarian about my dog's condition and planned surgery was by paying another fee. Good communication is essential, especially when a pet has experienced a medical emergency and is scheduled for surgery. Instead, I experienced poor communication, confusion, and a lack of concern for my dog's ongoing care. The focus seemed to be on additional charges rather than making sure everyone was informed and addressing my questions. Based on my experience, I cannot recommend this office. I would encourage anyone looking for veterinary care to choose a practice that prioritizes communication, compassion, and continuity of care for both pets and their owners. read more

they'll change your appointment time without asking if it's okay. then if you question them they get very offended and rude. Jen hung up on me when I politely questioned them. DEFINITELY GO SOMEWHERE ELSE read more

Friendly front desk staff and caring professional Veterinarians have taken care of our dogs for many years.

Friendly, clean! Good service with packages you can buy for lower prices. My dogs enjoy it here

The hospital help my parents with our little guy, who is a German shepherd with so much energy but the staff was able to ke point him Under control and happy thanks all read more

The team here at ABC Veterinary is TOP NOTCH. They took extremely good care of my boy Kingston before, during, and after his neutering. He's a big boy, and i'm sure it was a big job too, haha. Thanks again, especially the front office crew for all the love. read more

ABC Veterinary Hospital - Veterinarians Near Me - San Marcos, California

Do not take your animal to ABC San Marcos if you love your pet specifically Dr. Crystal there are veterinarian hospitals that are better less narcissistic and more educated. The front staff is excellent but it ends there. read more

I really love ABC San Marcos. They are very easy to work with. Staff and doctors are great. I have worked with Dr Kaplin and Dr Rebecca and love them both. Very good experience. I recommended them to a friend lookin for a new vet. It is stressful to have a sick pet so having a caring friendly staff really helps the situation, read more

We've been going to ABC for 8 years now and up until recently have been loyal customers (literally spent tens of thousands of dollars in vet care among our several pets with health issues), but I've seen customer experience decline in the last few years. First, the actual medical care we have experienced is GREAT - if you can get it. I am a HUGE fan of Dr. Kaplan (we've been through so much together at this point and she's awesome) and also of Dr. Shieh. My dedication to Dr. Kaplan is one of the main reasons we still go there at all and that I bumped the stars up to 4. Where ABC drops the ball is in availability, timeliness, and follow ups. We first selected ABC for their hours: they were open every day of the week and most days until 8pm. They had 2+ doctors onsite every day. Now, they are open only until 5pm and seem most days to only have 1 doctor onsite. Getting in for sick animal care has proven difficult, and I've had to go to VCA instead twice in the last month ($2k to them instead of ABC). They are also terrible at calling us back, especially if the doctor who saw our pet for a certain condition is out. - Example 1: one of my dogs ate raisins, I called at 8am, explained what had happened, and was told they would call me back when the vet got in "any minute." By 9am, no one had called me. I had to call them, to then be informed that the vet had a personal emergency (I can understand that) and that I should go elsewhere. I can excuse a vet emergency, but I cannot excuse failing to call me back ASAP to tell me that when they knew my animal had a need for time-sensitive care. - Example 2: my dog had a non-emergency but somewhat urgent issue on a holiday when they were closed. I left a voicemail and emailed pictures. They literally NEVER called me back. I am convinced voicemails there are useless. - Example 3: my dog went in for a skin infection and a doctor took samples for a cytology on a Thursday. We expected results Monday or Tuesday due to the weekend. We called on Tuesday, no results but were told by the office staff that she would look into it and call us back on Wednesday. No call. We called Thursday morning, still no results but were told they would call us back. Note that the doctor we saw isn't in until Friday. In the end a doctor did call us...after we called back twice on Thursday. Their exam fee being more affordable than VCA's is the only reason we went to ABC for this issue (since Dr. Kaplan is out) and I'm wondering if the extra $50 at VCA would have been worth it for better follow up. In general I feel like they try too hard to keep everything with the same doctor who saw the animal for a condition, but with their varying schedules and limited days in, this results in a lower standard of care than if they worked as a TEAM and could pass the ball to each other. I don't care which doctor gets back to me, I just need A DOCTOR to get back to me so my pet can get the care they need. In summary: the vets are good but their availability is limited, the office staff are nice but in general the team is inconsistent with follow-ups (speaks to process gaps, not quality of the workers). They're open more days of the week than most and their exam fees are decent, but getting in for unplanned care is challenging. read more

Everything from the word go went well. Chelsea was a fresh breath of air. Absolute customer satisfaction

I brought my cat to ABC Veterinary after reviews from a good friend who took her dogs here. Since his very first visit back in 2019 until today he has gotten the very best care. The staff are fantastic (shout out to Jennifer for her great attitude and smile)! Aki's primary vet is Dr. Wandry but Aki saw Dr. Myers when Dr. Wandry was out. Both are awesome in their care. Pricing is fair and the entire staff are professional and friendly and most of all, treat you and your pet like family. Aki and I are so grateful for ABC Veterinary Hospital! Thank you! read more

ABC Veterinary Hospital - Veterinarians Near Me - San Marcos, California

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These people would let animals suffer before working out a payment plan. The entire industry is evil and you should be ashamed of yourselves. $50 just to walk in the door, and you upcharge everything. how do you people sleep at night? shame on all of you. read more

I really hate to leave a 1 star review, as ABC has been fantastic for us over the past decade. I feel the only way this feedback will get anywhere is if I do leave 1 star and it makes me really sad. I don't know what happened. Their customer service has gone from caring and thoughtful to a ridiculous script of what they CAN'T do. All compassion is gone. Several months ago, when asked, one of the girls said that they had a new office manager. That employee is no longer there. It seems that they care more about the dollars than our animals and forging relationships with clients. They will not call in prescriptions to Costco anymore, nor can Costco call them to get verification. Their drug prices are ridiculous. 7 days of a common antibiotic was over $70, where it is less than $5 out of pocket for a child. Medications they charge $150 to $170 a month for is just over $50 a month at Costco. They cut their hours significantly, and now they are booked out weeks. Forget about trying to get in to see a vet in a timely manner. The front desk staff doesn't even bother to look up and greet you, whereas before, they remembered us by name and greeted people with a smile. The staff is incredibly unapproachable and it's sad. I had my 20 year old cat euthanized a few months ago and the cost was insane! I chose a wooden box for his ashes and it looked nothing like the photo we chose from. Sloppy second-rate work from the crematory they are using now. It's embarrassing. They are will be losing our business, and I'm concerned that they will hold our medical records hostage like another Yelp reviewer from a few months ago. I don't have the head space to deal with conflict over something that legally belongs to us. I'm just sad. This used to be an amazing place. read more

Even though I've never been physically inside the office or met any of the vets in person, ABC Vet has been amazing at providing care for my 85 lb lab baby Renata. I split my time between San Diego and Chicago, so we go back and forth between vets in both cities throughout the year, and ABC Vet always welcomes us back as if we've never left. Renata was first seen by Dr. Meyes as an 8 week old pup, and now at 2 years of age, her best care has been here. My girl desperately needed TPLO surgery, so I opted to have it done here with Dr. Neichin and although we are a week post-op, it couldn't have gone better. Dr. Neichin made sure to get on the phone with me multiple times pre and post surgery, stayed on the phone for about 30 minutes to answer every single question or doubt I had. Since he is only there on Tuesdays for surgeries, Dr. Meyers has been Renata's main vet otherwise, and she has always made sure to call me every time to give an update and answer questions I may have. I just wish this pandemic would end so I could go inside and put names to faces and truly thank the team for what they do for us. Over the past 2 years, we've rushed here for emergencies (like when Renata got into a fight with a cactus and lost), and they've always been great about answering the phone promptly and help scheduled quick appointments. Highly recommend!! read more

ABC Veterinary Hospital - Veterinarians Near Me - San Marcos, California

I'm very disappointed in ABC Vet. I took my dog there when he was sick. They ordered a med for him that they told me was an "anti-diarrheal" but when I got the meds home, it was an antibiotic (which I would have declined had I known it was an antibiotic because he was having stomach issues). They would not issue a refund for the $49 med despite the fact that the med prescribed was misrepresented to me. The tone of voice was very dismissive and uncaring re this issue. It's such a short-sighted business move. I spent over $600 that day and could have been a repeat customer but now I won't go back and wouldn't recommend ABC Vet to others. read more

Recommended by so many in my FB Community and I can attest that k made the right choice with my pup . Dr. Kaplan was so calm and let my furry baby warm up to her. The entire staff was so friendly and loving towards my fur baby. Thank you ABC VET read more

ABC Veterinary Hospital - My mutt baby - Veterinarians Near Me - San Marcos, California

I have used ABC vet on several occasions. The service is great. They really care about you and your pet. We had to put our 14 yr old Golden Retriever to rest. It was a very sad day. The way they handled the whole situation was very pleasant and professional. Thank you Dr. Wandry and staff! Otto Sr read more

DO NOT GO HERE...Recently I changed vets from ABC to a closer vet. My new vet called ABC to get my cat's records emailed. Staff at ABC REFUSED TO SEND THE RECORDS TO MY NEW VET UNLESS I FILLED OUT AND DELIVERED TO THEM A MEDICAL RECORDS RELEASE FORM WITH A COPY OF MY ID!!!! I called ABC and spoke to their manager, who ridiculously said "our vets like all the paperwork to be filled out correctly prior to releasing records." Absolute horse s**t!!! See attached photo of their idiotic records release form, which is obviously an attempt to inconvenience people who decide to take their animals elsewhere. I challenge ABC to respond to this review with a logical explanation as to why they require this level of security. read more

ABC Veterinary Hospital - ABC vet's idiotic records release form. - Veterinarians Near Me - San Marcos, California

Criminals and liars. Went there years ago for a dog they claims had a cold. DISTEMPER!!! The dog passed from distemper because they lied and bilked us for $3000. The emergency vet we went to said "a first year vet student would recognize this as distemper. Don't know why this request for a review is coming up on my yelp 20 years later but I'm happy to tell others why they shouldn't go here. read more

The staff here is kind, vets are knowledgeable, and the covid-19 drop off was well set up. However my concern was around the charges. There were many charges that were recommended to me that seemed unnecessary. Their recommended total was +900$ versus the 450$ actual paid amount. Experience: I decided to take my dog here as this vet was located near our home and opened early in the morning. My dog began vomiting in the middle of the night, multiple times, for an unknown reason (no new foods,typical walking route, didnt swallow any toys, etc). They first conducted a general wellness exam which came out normal. From there the vet recommended to conduct a blood work/panel, pancretitis screen, and xray to diagnose the issue. I had to request the vet to conduct only 1 screen as a time, as the blood work will panel for possibilities of pancretitis, and the xray did not seem necessary if something flagged on the blood work. The assistant called me back and proceeded to explain my charges that included all 3 procedures and I requested again that I would only like the blood work completed. After the blood work was completed, pancretitis was ruled out, and the xray seemed unnecessary as the vet explained my dog did not appear to have blockage (saved 300$). The vet explain that my dog appears to have nausea and vomiting - this seemed self explanatory given he has been vomiting since the middle of the night. The recommended treatment for him was to receive injections and take home medication. Shots were already administered prior to me consenting (I had missed their call back so I will take the fault for this). I requested we do not do any of the take home medications since the typical upset stomach can be resolved with eating chicken and rice (saved 150$). Instead we agreed on bringing him back if his condition worsens. After I took him home, my dog was feeling great after eating chicken n rice for 2 days. They also conducted a follow up call 2 days later to make sure my dog was doing better :) read more

ABC Veterinary Hospital - Receipt from the visit - Declined are the procedure/treatment that seemed unnecessary. - Veterinarians Near Me - San Marcos, California

DO NOT GO HERE!!!!! I took my 15 year old cat here that I've had since I was a child. I got another cats results sent to me and was immediately told it was the wrong animal and to disregard it. They only sent me blood test results and the beginning half of the GI panel, saying my 5 lb cat was healthy. They also explained there were more results coming and would send them, which were never sent after multiple check-ins from my side. I was talking to only receptionists on the phone who were misinformed--every time I called, I got new and different information. I never got the chance to talk to an actual vet over the phone. They diagnosed my cat with IBD but had no urgency to treat it. My vet was also on vacation for two weeks and they would not allow my case to go to someone else despite my cat being in extreme condition. Every time I called, I felt dismissed, confused, and concerned about the lack of urgency from this clinic. I would NOT recommend this vet because there's poor communication and no urgency. read more

Horrible! Do not bring your pets here! Like many other recent reviews the customer service is horrible! The office manager could care less about correcting thier errors and doing the right thing. Ordered meds through ABC website and received a call from front desk employee saying my order could not be fulfilled because a exam was needed. Of course they want another exam and more money. I simply ordered frontline, give me a break. But ok, order cancelled and I buy at Costco. Well 3 weeks later, I receive the order from the pharmacy with $150 deducted from my account! Simply walked in, explained they called me canceling the order and I need a refund. I even played the voicemail of thier employee calling me saying the order was cancelled. After taking to two different people, I get a manager who states she is in charge. I once again explain the situation and she says she can't help me. No effort to make the return at all. I told her I am not doing the work and that they need to call the pharmacy and find out why the order was shipped when they canceled it. I explained to her I had no culpability in this and I would not be doing the work to fix thier mistake. I even told them I don't need the refund asap but they need to send the order back to THIER pharmacy, not me! She just looked at me with a dumb face and said, "I can't help you." Never said I'm sorry or even tried, made any effort at all to fix a problem they created. Just keeps saying, I can't help you! Then she gives me a bussiness card as I requested and crosses out her last name. Very professional ABC! This place has gone down hill! They don't care about your pet or doing the right thing. It's all about money and what makes things easy in them. I watched the receptionist, put somebody on hold, asking them if it was an emergency while she and another employee, talked and pet a dog nearby. Super professional! Don't go here! Plenty of better VETS in SM. 15 years I've been going there, those days are over! David C read more

They were very accommodating in our time of need. The doctor and techs are so awesome and wonderful people. Would definitely recommend.

When my dog Vega came into abc vet she was extremely sick and on deaths door step I cannot thank this staff and the team of vets more for saving Vega's life. She was hospitalized for almost 3 days and the entire time we were treated with so much love and compassion. I got calls multiple times a day on her condition and even got a picture! I am happy to report she is back home and only getting stronger each day thanks to the team here! We will forever be coming back here read more

ABC Veterinary Hospital - Veterinarians Near Me - San Marcos, California

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ABC's service has spiraled into terrible. We just left after arriving on time for an 8 am appointment and trying to call for 25 minutes. We either received a busy signal or we're disconnected after the phone rang for a period of time. Of course, they're happy to still charge full price for this horrible service. The technicians who came out to collect other dogs were completely dismissive when asked what we should do. "Just keep calling," they both told us. Or you can get our name and tell the front desk we're here. That'd take less than 10 seconds. Your process doesn't work. Put someone outside to check people in. Have a separate phone line for people to check in. This is not a difficult problem to solve. They appear to prioritize phone calls instead of serving the pets who are literally out front waiting for medical attention right now. Bizarre. Unfortunately, this happens with every appointment now. Expect to wait. Based on their behaviors, it feels like they don't care how that impacts their customers or the pets who may be suffering. They do care that they get paid for services rendered. And it's not COVID. When needed, we use an alternative vet that only has a single doctor on staff. This NEVER happens there, despite identical COVID protocols. We used to be fierce, extremely loyal customers who referred everyone we knew with a pet. Not anymore. read more

This place used to be my favorite vet and I've been going here for a long time but I've found a new vet and will be moving on after recent experiences. I had an appt for 2:30 that I should up 10 minutes early to then was put in a room and waited until 3 pm when a tech finally came in and... asked me to keep waiting. I walked out and told them I'd make another appointment. Called this morning and was put on hold for another 15 minutes. Now I'm not even being given a time frame on when they will have my dogs records so I can take him to another vet. Stay far away from this place. It's gone way down hill. read more

I have a pending claim with my pet insurance that can't move forward until ABC Vet provides them with my dogs medical records. It's been 3 weeks, and they still haven't sent anything to my insurance. I don't understand what is so difficult about sending over medical records. My dog has only been seen at this practice once, so it's not like his file is full of years and years of records. It's extremely rude and unprofessional for them to not provide that information when it's requested from them. I really need to get reimbursed for a portion of my visit, and unfortunately I have to wait until ABC decides to be gracious enough to provide that information. read more

I rarely give one star, but I'm furious right now. I made an appointment for my Bengal online. I received confirmation via email. So on a Sunday afternoon (today) I get a phone call from the receptionist who takes 30 minutes and talking in circles to tell us we don't have an appointment. Apparently the vet we have an appointment with hasn't been there in two months. Except we didn't choose that vet. We simply allowed the online system to get us an appointment, which should have been this week. Now we're being told that he's not there, and the female vet is booked up and not taking new clients (um, most appointments at veterinary facilities are new clients). We said several times that we have an appointment and they need to either accommodate us or reschedule it. She kept telling us the online scheduler gave us an appointment with a vet who hadn't been there in two months. We asked her why he's still on the website to allow for appointments. She had no explanation. Wouldn't you think that two months is enough time to update your online scheduling? We now have no appointment and have to start over. And we never did get a reasonable explanation as to how this entire mess happened or why it couldn't be resolved. My advice? If you're a new client, look somewhere else. After this phone call, I wouldn't trust them even if they did suddenly find me an appointment. read more

Dr. Neichin retired last month and Dr. Martin is gone. The business has gone corporate. Below are three of over a dozen closure notices in the past two months. It is really sad, we have been happy clients for over five years. I called first thing on a recent Monday morning at 8 a.m. to get my dog in for a UTI, female incontinence. They said they were booked for a week! The office has become completely unreliable. If you want to be able to get reliable and timely medical care for your pet, take your business to another vet. Fortunately, we found Dr. Dodds at Alta Mira Animal Hospital. She is a new owner of the business and experienced, caring vet who fit us in the same day and treated my dog's UTI. She even gave our dog a toy to boot! Best vet ever. read more

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The vet is a really nice guy and it's a clean large clinic, he barely spent a minute examining our dogs on their yearly checkup and some very serious health issues with our dogs were totally missed. Checked their teeth saying 1 tooth needed to come out of our male dog, 3 teeth would be pulled on our female dog and teeth cleaning for both. The girl that came in to discuss the bill spent more time with us then the vet on our pets, going over pages of costs = $2400. Didn't feel right about all this since it was such a fly by exam. Drove the 2 hours round trip to our old vet to find out after x-rays, our male needed more teeth pulled due to bad roots and our female dog didn't even need cleaning let alone THREE teeth pulled! PLUS, this vet in just seconds of examining our female's teeth, showed us little crusties she had on her mouth that we thought was just food. Turns out to be a painful skin infection and had to be put on 3 antibiotics + steroids + a skin antibiotic cream. ABC didn't even catch that. AND we took the lab tests from ABC to this other vet and he showed us on ABC's lab work, how our male dog's kidney levels were raised and we need to monitor that. So that also was missed. Before going to our old vet, I called just to compare prices to the same quote of ABC's and it was only $680 vs ABC's $2400. read more

This place is horrible. No clue how they have this many stars. I've been coming to this place with my pets for about 6 months. One of our dogs has been having intestinal issues and has had blood in stool and vomit. After spending over 1200 here for a litany of different tests, they found out nothing. Instead, they told me to switch his food and continue bringing him in for more testing. Yay! So, I took him to Ethos Veterinary for a check up and they ran a few rounds of tests that ABC had recommended they do. Another $400 but no big deal. Still nothing. Then, they redid a fecal test that ABC had done TWICE and found a very treatable condition. All I had to do was order some vitamins on Amazon! Now, I'm waiting outside of their parking lot. Have been sitting here for over an hour for them to bring a case of wet dog food outside for me. About 15 minutes of that was on hold. Do yourself a favor and find a better vet. This is at least the 5th time I've been waiting here for an hour and they're not even good at their jobs. read more

ABC Vet Hospital has the most accommodating and helpful staff. We inherited 2 cats from a friend who died suddenly and we had no access to the cat's medical records. I called all the vets closest to her house and ABC was the one that had been servicing her cats. They were so helpful when I requested cats medical records be sent to a vet near me. they sent me the release forms and sent records direct to new vet. Very kind and helpful of them. read more

I started coming here for our reptiles and Dr. Martin is wonderful. He always seems to enjoy talking about our care and praises the condition of my animals. He's incredibly gentle and has wonderful bedside manner. I have had to bring a few rescue reptiles in and he was always very gentle when explaining the not-so-good prognosis. He's also even squat down to be at our eye level, which helps the experience feel more personal and like he really cares about connecting with you and your pet. The ABC team has in general been lovely and when we had to put a rescue down, they let me have the room as long as I needed and offered me water. They also sent a letter saying a donation had been made in her honor to help further research for exotic pets and treatable diseases. After we moved about an hour away, I tried every local exotic vet and none compared to my experience here. We now do the drive back to ABC just for Dr. Martin. read more

Top notice service! One of the best veterinary hospitals in SD. Great friendly and caring service. Upfront pricing and reasonable fees. They never sell you what you don't need. I drive an extra 30 minutes from home just to come here. read more

ABC Veterinary Hospital - Always fixing up my pup! Thank you. - Veterinarians Near Me - San Marcos, California

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I am really thankful I was referred here by friends. Despite this vet clinic being out of my zip code, I do not kind the drive to receive wonderful customer service and competent vet services. And this speaks volumes in my case because for the last two years, my pet saw a vet only 15 minutes away from me. Dr. Martin was the vet recommended by friends and I am truly impressed by his service. Not only he is knowledgeable, but he explains what the appointment entails etc, and is always willing to answer questions. For example, my former vet saw my pup for his yearly exam and recommended a dental deep clean. The price was in the 4 digit arena and she did not explain why etc. Not until after found Dr. Martin. Not only did the dental feel clean cost almost half the price but Dr. Martin readily explained to me about the deep clean and that smaller dogs are more prone to dental disease. Post-procedure I received a call from the front desk to determine how my pup was doing. Then a couple of days after that phone call, Dr. Martin personally called to ask how Akashi was. I am now bringing Akashi to ABC vet for all his needs. read more

We had a great experience Dr. Wandry and the staff at ABC Vet. Our dog started to have sudden onset seizures and sadly, we had to put him down. Dr Wandry tried everything she could to save our baby and she personally called every time to update me. They treated Banks with so much respect and dignity to the very end. The staff was also very compassionate and had empathy with my feelings the whole time. They helped me plan out the cremation process and it was easy. Im thankful to ABC Vet for taking care of our baby boy in his last moments. read more

We visit frequently with our aging pets and I have been very happy with their care. Just pack some patience because they are so good, they do tend to get very busy but it's worth the wait for my fu babies. read more

Vets are great except.... 40 minutes on hold so far to pick up my dog. This is making me rethink my 15 year allegiance. Answer your phones! Don't leave people in your lot or on hold. This is a joke. You gave me the time for pickup. Finally after getting the attention of the girl bringing out another dog, she brought mine out quickly. She was very friendly. Just a suggestion to maybe cross train other employees to help with busy times. read more

I cannot say enough good things about this place! They are not my usual vet, but are open longer hours and have more availability. This was crucial because my dachshund had a suddenly swollen face and needed to see someone ASAP. They got me in right away, and Dr. Wandry saw her and did emergency dental surgery (removed 13 teeth)! I am so grateful to them for fitting us in, and for the great work on the dental surgery. The cost was also good as compared to my regular vet as well. I'll keep coming here for sure. I've also found them to be very responsive, always answering the phone promptly and helping me. Not sure what was going on last year that led to the bad reviews here, but I can tell you that my experience has all been positive. read more