Just finished a call with Dylan Villegas at the corporate office whose professionalism and planning…read moreassistance were top-notch, bar-none!!! Every staff member engaged over the few years of utilizing this organization has been on the same level. Courteous, helpful, thorough, knowledgeable, professional, and simply amazing overall -- a consistent of approach hard-found in today's business world. And I'll not forget to give high props to Kiana E. at the Call Federal Drive location in Richmond, VA where my personal belongings are currently stored. Whether or not she's received a raise recently, give her another one! She is not an expendable or lose-able employee, she is an absolute keeper, and any organization blessed enough to have her on staff will be wise to take exceptionally good care of her!!!

WTF? called for a price on a storage unit, price doubles in 3 months? Listen mini, customers want…read morestraight forward pricing, no "so called Specials" or internet bait and switch, then it doubles in 3 months? you're NOT very confident about your pricing if you can't just tell the customer upfront what the REAL price is. 160 internet price for a 10x30 then 333.00? shop around. Thanks for nothing Derek.

So far my experience has been favorable, William (Manager), has been exceptionally positive and…read moreattentive, not to mention very nice, thank you William. I'm looking forward to getting my stuff in and providing a more detailed report.

Such a great facility. We have owned multiple units and recommend them to everyone we know looking…read morefor units who have purchased space at this location as well. It's clean and easy to access. I look forward to visiting our unit and do so frequently!

Great customer service by all. From the customer service center to the site manager and employee…read more Their desire to help the customer is genuine. They are friendly and accommodating. The one time move in fee for the rental vehicle, gas and mileage was more than fair. I paid.25 cents a mile and.25 cents a mile for gas and I had the rental truck from 11am until 5pm and my total cost was $8.50. The great customer service, the great truck rental fee, plus the clean rental facility deserves 5 stars from me. I highly recommend!

Great staff at the facility. Always friendly and helpful. The facility is always clean and…read moretemperature controlled. Would gladly recommend.

I went here with my daughter to get a small Storage space…read more The staff was helpful and friendly. The unit was a good value. I have a storage somewhere else that is double the cost & the staff are horrible there. I would recommend them if you're in need. We didn't have to push in any codes to get inside the building, so anyone could just walk in. I didn't like that part especially with my daughter going alone. Other than that, I didn't have any issues.

Echoing another user, I have had a unit for years and just received notice the pricing is being…read moreincreased again. Have there been any improvements? Has any value been added? Nope. Unit price started around $215 (edited here, $120 was a smaller unit I had) and has now increased to $390/mo. A small box is not worth a car payment. I will be moving my items before the end of this month.

Amazing manager William, clean facility, friendly staff …read more Having the carport area to load was great as it rained on a few visits

From the owner: Store your belongings at Extra Space Storage on 14421 Midlothian Tpke in Midlothian, VA today. Our…read morelarge selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, golf carts available, kiosk, wide drive isles, vehicles are allowed in drive-up units, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

Absolutely fabulous unit!! The lady at the front desk, Antoinette, is the absolute sweetest person…read moreI've ever met! They've been so helpful and kind, I was able to get a trolley to move my things to my unit, amazing price and it feels safe!!

They were very polite, professional, and pleasant to work with. Highly recommend this storage…read morecompany.

Great company, long time member. Awesome company. Grade A service always…read more !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!....................!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.............!!!!!!!!!!!!!!

Excellent Customer service with Sara at the front desk. She made the interaction pleasant and…read moreefficient. She took me to see the storage unit that fit my needs and showed me how to work the lock and then gave me the keys. The unit was a great size, for a great price, and the best part is its inside and air conditioned. The paperwork was a breeze, and she explained each step carefully and was very knowledgeable. I highly recommend the, for your storage needs.