After two appliance repair companies unsuccessfully tried to fix my LG washing machine, Safe Home…read moreAppliance Repair finally spent the time competently to diagnose the problem and fix it, replacing the correct part. Owner Miguel is professional, knowledgeable, respectful of the property, and gave a fair price. Call or text him, (571) 208-2636.

Our Whirlpool refrigerator started making strange sounds and quit making ice and when I called Safe…read moreHome Appliance, they were working nearby and were able to come to our Brookside Community within the hour! They addressed the problems and even though an additional part had to be ordered, it came in a day ahead of schedule and so they were able to fix it sooner than expected. They were extremely helpful in all aspects of the repair, reasonably priced, and I would highly recommend calling them--I know I will if I need another appliance repair!

This company has significant issues with internal communication. Last week, I spoke with a company…read morerepresentative to schedule an appointment for service. After explaining that my house is on the market and real estate viewings were scheduled to begin in the morning, I specifically requested an early appointment at 8:30 AM within the 8:00-11:00 AM service window. The representative assured me that my request had been accommodated and that the appointment had been scheduled accordingly. However, when I called on the morning of the appointment to confirm, I was met with a frustrating experience. A technician answered the phone and stated that he had no knowledge of who had committed to the specific timing of the appointment. He added that he would come over whenever he was available within the designated service window. The technician's tone was dismissive, indifferent, and unprofessional. Due to this poor communication and lack of customer service, I canceled the appointment and scheduled the service with a different company. It is strongly recommended that the company invest in training its staff on effective communication and customer service skills to avoid situations like this in the future.

We have been using this company for close to 10 years. This family business caters to its clients…read morewith professional and knowledgeable expertise. Good advice as to when repairs would not be cost efficient. 30 day guarantee on work performed. Always a pleasurable interaction from initial calls to appointments.

This is the second time we have had Old Dominion to our house and both times have been amazing…read moreexperiences. He seems to zero in on what the problem is and fix it at times when we thought we would be stuck buying a new appliance. He will also tell you if it is a waste of money to fix the appliance versus buying a new one. So far, he has resuscitated a washing machine and a refrigerator for us. It's easy to see why he has a five star average!

A great family owned appliance repair service. Alan went above and beyond with repairing my GE…read moreAdvantium microwave/oven. It took him longer than he wanted to repair it but I appreciate him taking his time and how he kept trying to fix it no matter what. At the end of the day, he was able to repair the microwave and saved me over $2000 dollars buying a new one. Alan was very friendly each time he came by and he really has a passion for appliance repair and making sure the customer is happy. Thank you Alan!

Sam came to repair my built-in microwave. It was not working, there was power but the motor and fan…read morewere not turning on. He came in the timeslot he promised and checked all of the possible reasons. He explained that switches were all working but it was the door latch that needed to be replaced. He ordered the part and came two days after (Sunday was Father's day) and after replacing the microwave was working. So far so good. He saved me at least $400-$500. It is very hard to replace the built-in microwaves, trim will not match or fit and have to buy the trim separately. He is awesome! Explained everything to me and answered all of my questions with extreme patience. I strongly recommend him. He is very friendly and very easy to work with. Way to go, Sam.

Never returned my call. I tried twice to get services through Yelp. I needed a drain pain installed…read moreand a replacement gasket for a front loading washing machine.

Great service fixed my dryer that was making noise . Got an appointment the same day and the tech…read morehad the part in his truck

The technician came last week and diagnosed my Maytag washing machine with a broken presser switch…read more He came back today to replace the switch and told me when he was done that he had good news for me. It was not the pressure switch after all. There was a leak in the plastic hose so he was going to knock off $100 from the total. I knew in my heart that $300 for a piece of plastic was too much but I was happy to have a working washing machine again. As he was writing up the bill he did not give me $100 off, rather $50 off. I wrote the check for the total he gave me, but did not notice the math error until after he left, so I gave the office a call. They put me on hold for a good few minutes (until they could come up with a story) and told me that the technician forgot to tell me that the $50 was for shipping (which was not included in the original estimate). And, 'm pretty sure they had some tubing around the office. Anyway I feel swindled! But he did fix it in a timely manner.

We originally reached out to Sterling Appliance, who referred us to Top Notch because they were…read morefully booked for several weeks. Our LG washing machine had been stalling out with an error code indicating an issue that was likely a failing vibration sensor, this would leave our clothes partially washed and sopping wet. John from Top Notch came to our house, observed the washer failing to complete a cycle multiple times with the same error code and listened to our concerns. After leaving to research the problem he left a voice mail later that day saying that he had consulted a colleague and suggested that we were just loading it incorrectly, he then described in detail how to properly load a washing machine. For context, we had been using this washer for three years without issue before it suddenly started failing mid-cycle, we are also both in our mid/late thirties so we have some experience doing our own laundry. We decided to go back to Sterling Appliance who believed us when we said there was a problem and they replaced the board with the sensor. Unsurprisingly actually performing the repair was more effective than gaslighting us about it and the washer is back to normal

I was connected with Top Notch Appliance service as they were the local contractor scheduled on…read morebehalf of Bodewell - the warranty service provider for my dishwasher. My dishwasher was only about 9 days old (purchased late Febrruary) when one of the springs on the door broke and the door no longer sealed which resulted in the dishwasher leaking. The Top Notch team came out on March 18th to assess the issue and determine the root cause which they said was the broken spring/door hinge. This was replaced under standard warranty and the technician left but told me if it was still leaking that they would need to look at the door. I ran a full cycle that evening and it leaked again so I called their number back and left a voicemail. A week went by and I had no follow up regarding someone coming back so I called again. I was told they "missed" the voicemail but would get right back to me. Another 2 weeks passed and they had someone come out to replace the whole front door panel. During that replacement, the technician damaged the brand new door and left dents in it. He told me that if the issue did not get resolved that I needed to let them know and they would put in for a new dishwasher replacement with the manufacturer, but if the issue was resolved that they would still need to replace the door as they left me with a dented door panel. While the major leak was resolved, it was still not sealing correctly on one side of the dishwasher as I was still getting water pooling at the top and dripping out on my dishwasher and the seal on the side was letting all sorts of particles surround the side whereas the other side of the dishwasher was spotless. I contacted their team back and received a voicemail again so I left a voicemail letting them know the status and requesting the replacement. I then called weekly for the next 6 weeks trying to get an update, leaving voicemails each time as no live human ever picked up. I started getting suspicious so I called them from a different phone number and a live person answered which proved my suspicion that they were just ignoring me. During that phone call they told me they had passed everything to the manufacturer and sent the manufacturer an email, so I requested they forward the email to me and provide me with the case number for the manufacturer. I never received the email they told me they would send and when I called the manufacturer with the case number they told me that they never received a replacement device request and the ticket was closed. I had to open a brand new ticket with the manufacturer and they had to send a different technician out to both look at the door with Top Notch Appliance left damaged as well as assess what the issue was with the dishwasher as they are unable to re-open old tickets. The manufacturer scheduled a different company to come take a look which happened today (July 7th) and they informed me that cosmetic issues such as the door are not covered by the manufacturer and that it needed to be handled with Top Notch - but they would work on the other issue. The overall communication from this company was terrible. They ghosted and ignored my voicemails, then lied to me on the phone. They never finished the service that they were contracted to do, and left me with a dishwasher that was still not working correctly, and had damage that they themselves caused. They did not even report all of their work back to the manufacturer. Their overall sheer incompetence has left me without a correctly functioning dishwasher and a damaged one for months. I would not recommend anyone do business with this company.

All Appliance Solutions is the most reliable and trustworthy service provider I have ever had the…read moregood fortune to find, They have always gone above and beyond. They always recommend what we actually need, and explain why that solution is the right one. This company will restore your faith in people!

We thought we had fried our microwave. Ankur came within the…read morearranged window, replaced a diode (that indeed had been fried) and brought the system back up and normal. He was very efficient and courteous. The phone call to his office a few days earlier was also very courteous and efficient. We will use them again.

Contacted this company about a dryer that would not heat…read more Found them via Yelp searching for Whirlpool technicians. Bad: * Slow to reply (contacted via website form) * Called first despite asking for contact to be email; responsive via email once going * Arrived before scheduled window (did both email and call ahead, tho showed up without confirmation) * Van unmarked (as far as I saw) * Person who knocked (apprentice?) unmarked (as far as I saw); actual main person was marked * Price almost as much as a new dryer * Bill not itemized (I didn't ask); I wonder if I ended up paying for an estimate despite the fact their website says it's free (or that's how I read it) - if not the price was even rougher Good: + Work was as desired + Friendly & polite + Switched to more advantageous coupon; despite that price comment above remains + Explained things, showed worn part after swap. Cleaned up after selves (even better than it started). Of note (not bad or good for me but may be worth knowing): = Had the part so were able to diagnose and repair same day = Upsell (4 parts instead of the 1 asked for, but with wear in mind probably worth) = Person scheduling was same as the service person (sign of a small company likely) = Website makes me wonder if they are Whirlpool certified or just use the closest language they can and not be to draw you in = Technicians were speaking a non-English language between themselves = Took a phone call while on the job = 90 day warrentee "same as the part when we buy it" TLDR; ok company, I almost hope they made some money on me and use it to become better overall. I feel like appliance companies specialize in knowing how much a new appliance is and charging just slightly less than it's worth the hassle to get a new one (in addition to doing good work [hopefully]) - no exception here (price around $400). It is hard to give above 3* ("OK") with that in combination with the above. But probably 3.5*.

I would not use them again, but I want to give a fair review…read more I called to have two items repaired, an ice maker and dryer. They said they would come next day, but didn't show up. When I called, they had accidently took me off the schedule. No big deal, mistakes happen. They came the next day- later than planned- but they came. Sunny was confident that he knew the problem with both the ice maker and dryer but needed some parts. He returned and fixed the dryer and said he fixed the ice maker. We paid $850, bill was not itemized. The dryer was working but he said the ice maker needed time to make ice so it wasn't ready yet. 48 hours later, still no ice. We called Sunny, he said he thinks he knows the problem but needs a part and call back next week. I called. I left messages. I texted. I emailed. I was ghosted. I looked into small claims court. When I reviewed the contract, I saw that the bill was not itemized, so that's my bad. Ultimately, we found another company to complete the ice maker portion of the job and I decided to let this be a learning moment for me.