I called for a failing refrigerator, and then I accidently texted my info to the wrong #. He called…read moreme back anyway in about ten minutes. I explained the problem and he recommended cutting my losses and getting a new refrigerator, which I did. Plus he had recommendations for models. I really appreciate his honesty. He could certainly have come by, charged me for a service call, and then told me that it was hopeless. five stars!

I accidentally pulled my oven door off on a Saturday morning while I was home alone. After 15…read moreminutes of unsuccessful attempts to get it back on, I called Tim. He walked me through different strategies, looked at some photos I sent, and even offered to FaceTime me through it -- and voila, the oven door was back on. I've got his number saved in my contacts now!

No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

We have worked with RJ appliance twice with our rental property and they are great! Fair pricing…read morefor consultation/evaluation.

Gave me a fair assessment of my dishwasher and honest options. He recommended not repairing but…read morereplace. Cost him a service call but the best answer for me. Thanks.

Came home to water all over my kitchen floor from the dishwasher. Buddy to the rescue!! Instructed…read moreme to cut off the water and how to drain the dishwasher. My sweet son cleaned up the floor for me. This was 8:30 at night and he still answered the phone...thank you! He squeezed me in the next day and came with parts in hand of what he thought was needed. This was the third time I've had to call on him and highly recommend. Buddy is very friendly, we chitty chat about our kids going to rival highschools, professional and polite. He's in and out the door very timely and very honest! Every girl should have this great appliance guy in their speed dial!!

Our Bosch dishwasher was leaking. I found L&M on Yelp. I called them around 9:00 am and a repair…read moreperson (Buddy) got to my house by 1:00 pm. He had the part I needed, installed the part and then tested the dishwasher. The price was reasonable. Buddy also answered questions about the dishwasher and provided good advice. Nice to find someone local that we can trust if we need future repairs.

The service I received was amazing. They came same day and the technician was very knowledgeable…read moreabout my system.

Service was great & professional. Fast response to fix…read morewasher. Very quick in determining the problem.

Great service, Mr. Ali came on time for the appointment time. He's very professional and…read moreknowledgeable and fixed the issue on timely manner. Great job!!!!! Thank you!

Absolutely recommend!!! I called yesterday about the icemaker in my Samsung fridge. He was there…read moretoday with the part and we're all good to go! He was so knowledgeable and professional with an affordable price. I highly recommend this company for anyone who needs any appliance repair!!

Very professional, great communication and honest. Recommend without hesitation A+ Tech knew…read morewhat he was doing and resolved the problems

I was connected with Top Notch Appliance service as they were the local contractor scheduled on…read morebehalf of Bodewell - the warranty service provider for my dishwasher. My dishwasher was only about 9 days old (purchased late Febrruary) when one of the springs on the door broke and the door no longer sealed which resulted in the dishwasher leaking. The Top Notch team came out on March 18th to assess the issue and determine the root cause which they said was the broken spring/door hinge. This was replaced under standard warranty and the technician left but told me if it was still leaking that they would need to look at the door. I ran a full cycle that evening and it leaked again so I called their number back and left a voicemail. A week went by and I had no follow up regarding someone coming back so I called again. I was told they "missed" the voicemail but would get right back to me. Another 2 weeks passed and they had someone come out to replace the whole front door panel. During that replacement, the technician damaged the brand new door and left dents in it. He told me that if the issue did not get resolved that I needed to let them know and they would put in for a new dishwasher replacement with the manufacturer, but if the issue was resolved that they would still need to replace the door as they left me with a dented door panel. While the major leak was resolved, it was still not sealing correctly on one side of the dishwasher as I was still getting water pooling at the top and dripping out on my dishwasher and the seal on the side was letting all sorts of particles surround the side whereas the other side of the dishwasher was spotless. I contacted their team back and received a voicemail again so I left a voicemail letting them know the status and requesting the replacement. I then called weekly for the next 6 weeks trying to get an update, leaving voicemails each time as no live human ever picked up. I started getting suspicious so I called them from a different phone number and a live person answered which proved my suspicion that they were just ignoring me. During that phone call they told me they had passed everything to the manufacturer and sent the manufacturer an email, so I requested they forward the email to me and provide me with the case number for the manufacturer. I never received the email they told me they would send and when I called the manufacturer with the case number they told me that they never received a replacement device request and the ticket was closed. I had to open a brand new ticket with the manufacturer and they had to send a different technician out to both look at the door with Top Notch Appliance left damaged as well as assess what the issue was with the dishwasher as they are unable to re-open old tickets. The manufacturer scheduled a different company to come take a look which happened today (July 7th) and they informed me that cosmetic issues such as the door are not covered by the manufacturer and that it needed to be handled with Top Notch - but they would work on the other issue. The overall communication from this company was terrible. They ghosted and ignored my voicemails, then lied to me on the phone. They never finished the service that they were contracted to do, and left me with a dishwasher that was still not working correctly, and had damage that they themselves caused. They did not even report all of their work back to the manufacturer. Their overall sheer incompetence has left me without a correctly functioning dishwasher and a damaged one for months. I would not recommend anyone do business with this company.

My LG French Door refrigerator of 6 years failed to cool, so I called LG for an appointment. LG…read moregave me a schedule of 2 weeks out (you could live without your refrigerator for 2 weeks?) so I called several of the LG certified companies they listed. J & Lee responded promptly to my phone message and within a day called back to say they had the compressor and could service the refrigerator in 3 days. The LG refrigerators are notorious for failure of compressors, so I wanted to be sure a replacement was available before a service technician came out. Communications with J & Lees' office was perfect. They text me to confirm the date/time, and said they would give me a courtesy call when the technician was on his way. And they followed through. The technician arrived right on time. He went thru some testing, determined the compressor had failed, and replaced it in 2 hours. No mess, no fuss. Communications were fine and clear. The technician was timely and corrected the problem. You want more?

Charged $109 for nothing--literally nothing but opening the back panel of my refrigerator for…read more"diagnostic ". Then he just told me to contact the manufacturer instead. How is this man even in business?