We wanted to take a moment to share our sincere gratitude and enthusiastic compliments for Dillon…read moreMcElroy's exceptional project management and maintenance work on the turn‑around of our property at 3633 Candlebrook Lane. Dillon has been phenomenal. His communication, clarity, and follow‑through were consistently excellent. He is incredibly customer‑focused, proactive, and truly goes above and beyond in every aspect of his work. Throughout the entire process, we felt fully informed--whether it was timelines, progress updates, or unexpected issues that came up. Any time we reached out, Dillon responded quickly, professionally, and with genuine care. Honestly, this has been the best turn‑around manager experience we've ever had. Dillon is an outstanding maintenance manager, and we wanted to make sure his exceptional performance and dedication were recognized. We are extremely satisfied and deeply appreciative of the work he put into bringing this property back to life.

I am writing this review to share my experience with the property management at Marshall Reddick…read morein San Antonio. On a positive note, the team was very responsive prior to move-in, answering phone calls and text messages in a timely manner. Unfortunately, that level of service dropped significantly once I was in the home. Post-move-in communication was exceptionally poor. I often had to call multiple times without receiving a response, despite the company expecting immediate replies whenever they reached out to me. We also experienced recurring issues with the home's water heater, losing hot water on at least three separate occasions. When we submitted maintenance requests, we were advised to turn up the temperature on the unit. While this provided a temporary fix, the underlying issue kept happening. It was only after sending a stern email and copying the property manager that the problem was finally addressed properly. To make matters worse, upon move-out, we were improperly charged a cleaning fee despite having hired professional cleaners and submitting the receipts directly to Joshua Garza. Joshua was unresponsive regarding the charge, and even after CCing Melisa Day, I still received no reply or resolution to this day. The lack of accountability and communication has been extremely frustrating. If you want to avoid a headache, I recommend to NOT lease through this company.

We recently purchased a home in New Braunfels as an investment property, and working with our…read moreproperty manager has been an excellent experience. He handled everything quickly and efficiently from the start and delivered exactly what he promised. He is very responsive, responsible, and easy to communicate with, which gave us a lot of peace of mind as out-of-town owners. We are extremely happy with the service we've received. We've already recommended him to a friend and would gladly recommend him to anyone looking for a reliable property manager.

From the owner: Hiring a property manager is almost as easy as just turning over the keys and collecting a check…read moreeach month:) We would handle every aspect from finding a great tenant for your home, getting them settled in, and making sure everything goes smooth during their lease. We provide on demand pest control, and HVAC air filters for all of our properties, at no cost to you. Rent is collected electronically through a PM software called Appfolio which allows tenants to submit maintenance requests and communicate with us through the software. Owners also have access to the software so they can submit requests, download monthly and annual statements, and communicate with us as well. We try to keep our fees simple and all inclusive, without any of the junk fees that some management companies charge. Our in-house maintenance team can handle most repairs, and at a cost usually significantly less than hiring a third party vendor. But we do have relationships with area vendors if the issue is something our team is not licensed or trained to complete. There are many choices when it comes to choosing a property management company, so we appreciate you considering ours. It's a great compliment when someone trusts us to look after such a valuable asset, and we don't take that responsibility lightly.

What's the point of hiring a property manager if I'm still doing half the work? I had to get…read moreinvolved with the renters several times because CloverLeaf's communication was so bad. I was basically managing things myself while paying them to do nothing. First, they charged me $655 for "make ready cleaning" before the tenants even moved in. But I had already paid a professional to clean the place -- including the grout -- so it was already spotless. When I finally got the property back? Brown grout and chicken bones under the dishwasher. Total mess. While they were managing, they had no problem hitting me with big bills -- $403 for a lock change, $350 for a thermostat, $280 for AC work, $297 for dryer repairs, $223 for smoke detectors. Premium prices for everything. But when it came time to cover repairs after move-out? They offered an amount that won't even cover a service call, let alone a new fan from Costco and installation. So now I'm paying hundreds out of pocket while they pocketed all their management fees. Their communication? Awful. My tenants went over a week without a working fridge before CloverLeaf even told me -- I had to order the replacement myself. When the property was vacated, the electricity got disconnected with zero coordination, leaving me scrambling while my son was trying to move his things in. Their response? "We sent an email." If I have to chase you for updates and still end up in emergencies, your communication is worthless. They're happy to take your money at premium rates. But the moment they have to protect your property or actually communicate? Silence and pocket change. Do not trust this company. Look elsewhere.

Cloverleaf property management makes things so easy. I was looking for a property to rent. I am…read morefrom out of state. Cloverleaf made everything so simple. They scheduled a walk-through prepared the lease and explained everything so well that we were able to lease our house within the span of 3 to 4 days. Definitely recommend!

ACTIVE DUTY, VETERANS, AND MY FELLOW CIVILIANS DO NOT DO BUSINESS WITH THIS COMPANY…read more I had an extremely disappointing experience with Birdy Properties. After moving out, I was charged against my $1,695 security deposit and an additional $800 on top of that for several items they claimed were "excessive," despite leaving the home in good condition and documenting everything with photos and videos. The biggest issue was the carpet. I followed their move out instructions exactly and scheduled their preferred carpet cleaning vendor two weeks in advance for the last day of my lease. When the technician arrived, he refused to clean the carpet, saying it was "too excessive." I immediately hired another professional carpet cleaning company that same day, paid for the service, and provided Birdy Properties with the invoice. Even after complying with my lease requirements, they still charged me a $500 carpet replacement fee. I was also charged for pest control because they claimed there was a wasp nest near the roof and animal feces in the yard. I have video of the property's exterior before turning it over, and I could not find a visible wasp nest. I also do not own any animals, and my videos do not show animal feces on the property. What concerns me even more is that, to the best of my understanding, Greg Birdy is both the owner of the home I rented and the owner of Birdy Properties. That means the property management company making these determinations also appears to have a direct financial interest in many of the charges being assessed. As a tenant, that raises concerns about the fairness and objectivity of the move out process. To make matters even more stressful, I was given only 10 days to pay the disputed charges while preparing for official military obligations. I am formally disputing these charges because I do not believe they accurately reflect the condition in which I left the property or the efforts I made to comply with my lease. I have rented from multiple property management companies over the years and have never had an experience like this. Based on my experience, I cannot recommend Birdy Properties

This company is a horrible hoa manager. They bill quarterly and force electronic statements on you…read moreto ensure you miss your bill then tack on $30 late charges. Then when we request paper bills they ignore you and don't respond. In addition, my neighborhood has one community perk which is a gate that protects our subdivision and it's broken and open constantly. They take weeks to fix it and that is literally the only job for this hoa to manage. We have no park or pool, just a gate that is open 90% of the time. I tried leaving a review on Google and apparently they turned off their reviews to keep their fake news high ratings. Use caution when using this company, extremely unprofessional and unreliable.

I had such a wonderful experience working with San Antonio Full Service Property Management. Being…read morea first time home buyer I had no idea what to expect and found the whole process to be quite daunting, but SA Full Service took care of me every step of the way. They genuinely care about their customers and it definitely shows. I would not hesitate to recommend them to my family and friends or anyone else seeking property management services.

From the owner: San Antonio Full Service Property Management has a mission to provide both Property Owners and…read moreTenants with the most comprehensive, professional, and elegant service possible. We use the latest software and technology to prioritize valuable time in the day to day operations of property management, while maximizing profits for our Owners. Tenants can rest easy knowing we are here to assist them with all of their needs from helping them find their perfect rental home, to maintenance requests and rent payments, we assist in all aspects of the leasing process. Our goal is to keep our Owners stress free, add value to their properties and to keep our Tenants happy. We pride ourselves in our excellent customer service and continue to increase lease renewals, saving our Owners thousands of dollars in "make ready" and vacancy costs. If you are wanting to sell your home or are looking to buy a home, our licensed agents are ready to provide you with excellent representation and impeccable customer service.

I just wanna give kudos to Krystle Botello because she handled my situation so well I wasn't sure…read morewhat I was supposed to do but her informing me of my situation. I don't wanna disclose too much just made me more informed of what I should handle the situation so I wanna get kudos to associate as well as Krystle Botello she is phenomenal. Thank you for your guys help and God bless.

I honestly don't understand how this company continues to manage communities this way. Since…read moreAssocia Hill Country took over our HOA in San Antonio, communication has been consistently ignored. Emails go unanswered, calls are not returned, and getting a straight answer is nearly impossible. There are ongoing concerns about missing or delayed financial reporting, unexplained or questionable late fees, and a general lack of transparency. Instead of resolving issues, they seem to rely on delays, passing responsibility around, and hoping homeowners eventually give up. A few things I've learned: - Document every interaction -- emails, calls, dates, and names. - Read your HOA bylaws and financial disclosure requirements carefully. - Ask for one dedicated point of contact instead of getting bounced between "assistants." - Escalate early and involve the HOA board directly when responses stall. - Bring awareness to unresolved issues by sharing factual experiences and documented concerns publicly on community forums and social media so other homeowners stay informed. - If financial or compliance concerns continue unresolved, homeowners should familiarize themselves with consumer protection resources, state HOA regulations, and the appropriate oversight agencies available in Texas. The most frustrating part is not even the issues themselves -- it's the complete lack of accountability and communication. Homeowners deserve transparency, professionalism, and timely responses, especially when fees, reporting, and compliance obligations are involved.

Dache was a pleasure to work with. They were very communicative and proactively updated us on the…read morestatus of our ACC request throughout the process. Made it easy to provide additional information.

I recently submitted an architectural request to install a shed for a home improvement project…read more While the approval process took a little over 30 days, the request was ultimately approved. The process was straightforward, and I appreciated receiving a clear decision. Although I would have preferred a quicker turnaround, I'm satisfied with the outcome and appreciate the approval.

My experience with GSG was Ok, the most annoying part of the whole process is how they will nickle…read moreand dime you on everything. From collecting rent to the extra fees they charge to make a payment through their system. One time we were sick and they tried to get a perspective tenant in to view the home, I let them know that we had a few people in the house sick and that it would be best if they came by on a different day, another time they called and wanted to show the property with a 40 minute leeway. I said we could not show the home as we were not home and that it would be best if they gave us 24 hours. Well to make a long story short we were charged a $50 fee for every time we were not available to show the home. Another time I was 1 day late and paid my rent on the 4th and it was a 10% late fee as well. I mean that is a bit crazy and for that reason I would not recommend renting from them. Nickle and diming client for extra fees is never a good way to do business.

We live next to a GSG managed property that is in the process of changing tenants. The previous…read moretenants did nothing to take care of their yard. The grass was dead, trees were not trimmed, and weeds were flourishing. There is a very large tree in the backyard that overhangs our property, and we asked the tenants to have the owner trim the tree. They said they would put in a maintenance request with the property management company to trim the tree, but nothing ever came of it. We live in a nice neighborhood and when my neighbor asked if he could trim my tree hanging over his property, I told him that I would take care of it. This is the norm. It's MY tree, right? Well, not everyone feels that way. Jump forward and there is now a sign in the front of the property that the house is up for rent again. I called the property management number listed and cited the address of the house. I told them I was the neighbor and that they had a tree hanging 3-4 meters over our common fence and asked them if they couldn't get the tree trimmed while they were switching tenants. They said they would look at it. Nothing happened. Over the next 1-2 weeks, I called, left messages, and sent emails which were all ignored and nothing happened. Then, we saw a tree service out trimming trees along the perimeter of the house that overhangs the sidewalk and the street. We thought, "Great! They will get all the trees." Wrong. They stopped there. After being ignored so many times, I got the address of the GSG office and went there on my break. Cortney, the owner, answered the door. I introduced myself and she was familiar with my complaint. We had a nice chat and she told me that they had a lot of turnovers at the time, that they took care of the outer perimeter because they received an official letter from the City, and that the team was now prioritizing work based on move in dates but that she would get the team back out there as early as the following week. Great, right? Wrong. No one ever came out. I now had Cortney's direct email and continued to make enquiries. The responses started out along the lines of "I will be out there looking at the property tonight/tomorrow and I will get back to you." But nothing ever happened. Then the response became, "The city signed off on the trimming we just did. That is why I'm not understand the issue still. The tree company the city and the residents all said it was resolved. I will look at it Monday." I am not sure what residents she was talking about as we were never asked. I told this resident didn't sign anything as they didn't trim the tree that is encroaching on our property, and I waited. And then, I enquired again. She responded, "I was there Monday and there is nothing touching the house we could see and I have had two separate tree folks go. Also - anything over the fence line you are welcome to cut as per our general counsel recommendation." So, basically, "FU, our lawyer says we don't have to do it." I checked with the City and there is no ordnance that says that property owners have to maintain their trees and not encroach on neighboring properties. There is one for city property, but not private property. So, at this point, we were pretty much screwed, and I paid $400 out of pocket to trim the neighbor's tree, that had been neglected for years, and get their branches out of my property. Had I found these reviews beforehand, I would not have been surprised by how poorly GSG communicates, how they say one thing and do another, and I wouldn't have expected them to be a good neighbor. If I were ever renting again, I would NEVER rent a property managed by this company. Other reviews say they don't care about the tenants. I can tell you they don't care about the neighbors. ETA: We live in Schertz, TX.