Blame at both ends, but I would have assumed as a mattress outlet, the appropriate questions would…read morehave been asked at moment of sale. Purchased a Full set and my "experience" did not include the possibility of a XL Full frame. Received the shorter of 2 (box and mattress) and loaded onto a guest room frame and I think I am all set. Did not notice it was short and went on with life. As a guest later pointed out, the box spring and mattress were short within the bed frame. I did not handle the initial complaint appropriately, but Jimmy was to check to see if there was anything he could do. Ghosted! Just noting for others......buyer beware and know what you really need.

I finally bought The Mattress I wanted for a long time and it's wonderful. Thank you Jimmy for your…read moregreat customer service. Dealing with Jimmy, the owner - operator was so easy and he was really real. That is so rare these days. There was never any upsell talk at all. I said what I was looking to buy and my options were laid out in front of me. My son and daughter also bought their mattresses from Jimmy and they couldn't be more pleased, they rave about the comfort and the quality of their mattresses and his prices are unbelievable. My kids had shopped around for a while until they found this place and no one can beat Jimmy's prices or quality. I highly recommend The Mattress outlet by Jimmy in East Windsor.

ALways a great experience at CT Mattress. Have bought mattresses there before and wouldn't go…read moreanywhere else. They happily return if a mattress doesn't work for you as well.

One of the best shopping experiences of all time. Caroline was wonderful. Such a great listener and…read morewonderful approach. So very knowledgeable. And most of all patient. I highly recommend.

"His clothes are dirty, but his hands are clean And you're…read morethe best thing that he's ever seen Lay, lady, lay Lay across my big brass bed" (Bob Dylan) Here's a bedroom confession. The last time we bought our bedroom bed was 30+ years ago. It had a no frills generic King sized mattress, two generic box springs, and a simple interlocking metal frame. That frame had recently started falling apart with increasing frequency, and the process of lifting a king-sized mattress and two box springs from the frame, figuring out how to re-lock the frame, then pile everything back was getting both tedious and tiring. So since that bed dates to the Bill Clinton presidency, we decided it was time to move ahead and get a new one. Beds, especially Kings, can be crazy expensive and hit three grand or more pretty easily. There are lots of mattress quality options, mattress "toppers", and frame and platform options. It can be as complicated as buying a vehicle. So, bearing all this in mind, we checked out two competitive stores yesterday. Connecticut Mattress was our second visit and we purchased our replacement bed there. We ditched the old metal frame for a sturdier platform, eliminating the need for box springs, and we splurged a bit by having the platform "tilt" at the head to make watching TV and reading a bit more comfortable. We went with a "firm" mattress we both test drove and liked. I want to acknowledge how helpful our Sleep Consultant (that's the title on her business card!) Joanne Wholley was. She was super knowledgeable, very patient, and had a great personality. She was the reason we chose Connecticut Mattresss over the competition. Pricing for the bed, platform, delivery, and removal were similar. But Joanne's counterpart at the store that will not be named was pushy to the point of aggressive, and miraculously dropped her quote by $100 as we told her we needed to discuss things and were leaving. So maybe instead of being in Avon, I was in Lourdes and unknowingly made a pilgrimage to The Miracle of the Mattress?

Best experience ever. Ann was amazing and I highly recommend going here. We saved so much money as…read moreMattress firm was going to charge us $3000 more than what we spent. Plus she was friendly, knowledgeable and gave us space. I will only go there from now on.

Knowledgable and friendly employees who will help you make a the best choice on a mattress. They'll…read moregive you a very fair price too!! Go here if you need to buy a new mattress!

I went to the Manchester mattress firm and was very disgusted with the service so I called the…read moreEnfield mattress firm and I had talked with the gentleman named Gregory he asked us to stop in to discuss what I was looking for we headed over to Enfield and Gregory did not try to upsell me I told him what I was wanting and I wanted a mattress cover to go with the mattress he had then looked everything up and I had showed him what I could get it for online and he accommodated me I would have to say if you're looking for a bed or mattress to head over to mattress firm and Enfield Connecticut only on Wednesdays does Gregory work but I highly recommend him for his customer service his knowledge I give him an A++ rating. sincerely Robert P.

Wow I had such a pleasant experience with Dawn today!! She was so professional, she really cared…read moreabout my daughters comfort ! Got the best deal around! Beautyrest black! I recommend Dawn shes been in this biz for a longtime! She will steel your heart and get you a great nights sleep at a great price! Ty Dawn! Superior customer service at this store!

I went into location in Buckland hills and from the start the associate by the name of Tim he is a…read morecompulsive liar and the sad part I was coming back in about a year and purchase a bigger bed because of my situation I asked Tim a few times please don't lie to me they delivered the wrong mattress the wrong stand for the mattress and I almost sent it back but I didn't because I had to get to work Tim is a sad sad 2 neck having I want to say bad words but he ain't worth it I'll never go back to mattress firm never.

I have bought 3 of my children's mattresses here in the past 2 years. A salesmen always gets up and…read moregreets us. Friendly, knowledgeable, want to help, easy, and in-and-out. That's why I keep going back. Even the exchanges are fast and easy.

I just recommended this custom mattress maker to a friend and within a week he purchased and has…read morereceived his new mattress. I purchased mine seven years ago and love it. Thank you Vladimir (owner/sales) Catherine

I recently had an experience with a local business that anyone interested in buying a mattress…read moreanytime soon should read. My wife and I are not the smallest people we know by far. In the last 9 years we have gone through 2 expensive mattresses. One that cost over 2,500 dollars. We couldn't believe that we again needed a new mattress. Several trips to the chiropractor later I began to believe we in fact needed a new one. I had been given advice to go see these "2 guys" in Feeding Hills Ma SIGMA Mattress. They owned the small company that built them by hand. After stopping in and speaking with Alex I felt very comfortable that he knew what he was doing. He cared about my issues and would help build a mattress specifically for our needs. I brought my wife back with me and she got to test all the different options and see how they were all made. Where can you do that? Not in a strip mall store. Anyway our custom mattress was delivered within 24 hours and we couldn't be happier with the product and the service we received. Best of all...HALF what all those guys in the paper and TV! No kidding, HALF! We were so pleased that's why I felt compelled to write this review. I also feel good that our money is going to stay right here in the Valley! Thank You Alex& Jim at SIGMA Mattress!!!

Sarah helped us and she was amazing. No pressure, super helpful and professional. We went back…read moretwice and she stayed late, sent email info, researched our questions. She totally went above and beyond. Tom handled the delivery. It was quicker than expected. The delivery guys were wonderful. Overall an excellent experience. The mattresses here are higher quality than you will find at a big box store for basically the same price if not less. Highly recommended.

I'm so glad I went to Yankee Mattress in Northampton to purchase our beds. Tom is knowledgeable and…read morewas very helpful to me while trying to choose the right mattresses for myself and my son. I ended up ordering two full size sets.  They were crafted and delivered within the promised time frame. The delivery team set our beds up quickly and precisely. They were very professional and polite (Thank you).  You can tell the mattresses are hand made with care, they are perfect, like sleeping on a cloud. We love our new mattresses!  Everyone from beginning to end was awesome and the fact that the mattresses are locally crafted here in Massachusetts is the icing on the cake.  Thank you for the great experience Yankee Mattress! I will definitely recommend you to everybody I know.

Stay Away from Mattress Firm....Purchased a Beautyrest "black beauty" and although the store has a…read more120 day return policy we noticed the mattress sagging badly at 6 months. Store was no help, referred us to Mattress Firm parent who denied anything was wrong and failed to either replace or refund so now we have a $4,000.00 useless mattress.

Should have checked reviews for both Mattress Firm and Beautyrest. Stay away from both. They…read moreoffer a 120 day return but it wasn't until 6 months the mattress started to sag (badly) and both the store and their parent refuse to replace the mattress. I'm now stuck with. $4,000 useless mattress.