I went to the Manchester mattress firm and was very disgusted with the service so I called the…read moreEnfield mattress firm and I had talked with the gentleman named Gregory he asked us to stop in to discuss what I was looking for we headed over to Enfield and Gregory did not try to upsell me I told him what I was wanting and I wanted a mattress cover to go with the mattress he had then looked everything up and I had showed him what I could get it for online and he accommodated me I would have to say if you're looking for a bed or mattress to head over to mattress firm and Enfield Connecticut only on Wednesdays does Gregory work but I highly recommend him for his customer service his knowledge I give him an A++ rating. sincerely Robert P.

Wow I had such a pleasant experience with Dawn today!! She was so professional, she really cared…read moreabout my daughters comfort ! Got the best deal around! Beautyrest black! I recommend Dawn shes been in this biz for a longtime! She will steel your heart and get you a great nights sleep at a great price! Ty Dawn! Superior customer service at this store!

We went there looking for a new washer/dryer set along with a TV…read more Dan and, "The Hawaiian" waited on us. It was a great experience. They were both personable, friendly and knowledgeable. It was a low pressure experience. We ended up getting a TV, sound-bar and water filtration system for our laundry. We held off on the washer/dryer for reasons unrelated to anything they did. We will definitely be back.

We had a fridge delivered. They dropped it off and left with pretty quickly. They didn't take any…read morepictures or test the fridge. Well, once we were looking how to turn the fridge on, we learned it comes on when plugged in. So when we unplugged it, we saw the plug was broken. It was missing the top left prong. I called the Enfield store, and they were very concerned and wanting to help us. Unfortunately we purchased it online so I had to call a different sales department number. The representative on the phone didn't seem to be concerned and said they could get us another fridge Friday or Saturday. Unfortunately we couldn't wait, so we had to fix and get a new plug ourselves. They didn't try to do anything to try and compensate us for this big inconvenience.

I just recommended this custom mattress maker to a friend and within a week he purchased and has…read morereceived his new mattress. I purchased mine seven years ago and love it. Thank you Vladimir (owner/sales) Catherine

I recently had an experience with a local business that anyone interested in buying a mattress…read moreanytime soon should read. My wife and I are not the smallest people we know by far. In the last 9 years we have gone through 2 expensive mattresses. One that cost over 2,500 dollars. We couldn't believe that we again needed a new mattress. Several trips to the chiropractor later I began to believe we in fact needed a new one. I had been given advice to go see these "2 guys" in Feeding Hills Ma SIGMA Mattress. They owned the small company that built them by hand. After stopping in and speaking with Alex I felt very comfortable that he knew what he was doing. He cared about my issues and would help build a mattress specifically for our needs. I brought my wife back with me and she got to test all the different options and see how they were all made. Where can you do that? Not in a strip mall store. Anyway our custom mattress was delivered within 24 hours and we couldn't be happier with the product and the service we received. Best of all...HALF what all those guys in the paper and TV! No kidding, HALF! We were so pleased that's why I felt compelled to write this review. I also feel good that our money is going to stay right here in the Valley! Thank You Alex& Jim at SIGMA Mattress!!!

Alright, let's see how much I can remember from my original review that I sent to their site and…read morethey won't post (AF doesn't post reviews below 4 star) My dishwasher purchase is my first and last from American Freight. I bought a scratch and dent unit and, despite their final sale policy, I was assured that AF performs in-house tests and the units work as intended. After hooking up the unit and checking all ports, the dishwasher leaked. There was a seam in the drum that was damaged or defective and was leaking water from the side panel. IF they actually test ran this unit, they would not have been able to miss this leak. I called AF 4 times that day because of this issue (I called a 5th time because of another question that never was answered). Call 1: I tell them the unit is leaking from the side panel, not a port. The associate, J, doesn't have an answer and the manager was on break so they would need to call me back. I wait an hour and call back (break should be done and I haven't heard anything) Call 2: J tells me to call KitchenAid because the unit is still under warranty. I know from working in manufacturing that this isn't KA's problem, but I call anyway. KA tells me that the warranty doesn't cover this issue. I call the store back. Call 3: I tell J that KA doesn't cover this issue. He tells me he needs to talk to the manager and will call me back. I wait a few hours and call back. Call 4: I ask J, he answered, what is going on. He states they are working on trying to find me a comparable replacement unit and will call me when they find something. Why didn't they call me to tell me this? Who knows. Well, that was 3 weeks ago now. I haven't gotten 1 phone call from them. They have my information. I was left with a dishwasher that doesn't work and I am not allowed to return. They just told me what I wanted to hear and completely blew me off. AF offers a warranty and I can't imagine that they help ANYONE with issues with how my experience went. These calls were 2 days after I bought the unit. If you are looking for scratch and dent appliances I highly recommend Western Mass Appliance (they didn't have any KA's in the weeks I called them) they are a small business run by local people.

We bought a dryer online and paid for it in full. We were on the way a 2 hour drive from us . We…read morewere calling to ask if it was going to come in a box. When the employee asked us for the order number, he said that they no longer have the dryer, even though we had already bought the dryer and it was ours. He said that the dryer was canceled two days after our order so we are assuming that they sold our dryer to somebody else sold our dryer to somebody else and didn't give us our refund or even have the decency to call us or send us an email to let us know that they canceled our order. Very unprofessional.

Worth the drive! Easy access off exit 49 in Enfield. I've purchased several quality pieces from…read morethis store over the past few years. The sale prices on floor items are incredible. Purchased a solid cherry Stickley table at 60% off retail. The designers are fantastic - no pressure and true professionals! I highly recommend this store and the Stickley products. Not cheap, these are heirloom items for many future generations.

I have bought several pieces of furniture at the Enfield Stickley store - there is always great…read moreservice and Lisa McMahon particularly has been so helpful.

If you want these guys to charge you twice for a $16,000 purchase, and then not be able to get a…read morehold of your sales person to correct the issue, or anybody for that matter. Then definitely shop at mattress firm. Oh and the massage chair they sold me has broken two times now and I haven't been able to use it for the past six weeks waiting on repair repairs. Don't buy anything from mattress firm or nicholas Mccarthy, once the sale is made, he couldn't care less about any issues you have after that. even if the issue is a mistake on their part

Walked in on a random weekday afternoon just looking at mattresses, and actually left buying a…read moremattress. Our salesman Tom greeted us right away and showed us many different options. He was very patient and not pushy. We liked that there was no pressure sales, and no guilt trip if we walked away. The price was right, and we scheduled our old mattress and box spring to be taken away. The whole buying aspect was perfect. Would recommend Tom to anyone looking for a mattress.

I have been buying furniture from Chap de Laine's for 25 + years. I find them very easy to work…read morewith and extremely helpful when it comes to selecting furniture for my home. Their complimentary design service is great. They have been at my home measuring for window treatments, carpeting and furniture, many times over the years. Above all, they are genuinely concerned with your overall satisfaction and they stand behind everything they sell.

That is some cheap furniture! And one of the salespeople kept yelling at her customers like they…read morewere animals. Never again.

I paid over 1200. For it at Bobs furniture. I've had it less than 2 years…read more It's sagging, and I need phys therapy for the back aches. Blue Bell and Bob's are rip offs and good for s@$%! Obviously, I do not recommend them.

My original mattress was not quite nine years old and had started to sag in the middle. I located…read moremy paperwork and discovered it had a 15 year non-prorated warranty. I didn't really expect it to be honored since the store where I bought it had long since closed. On the King Koil website, I provided requested information. After a week with no acknowledgement, I called and was told to email the information to them. I was then directed to Blue Bell factory in Connecticut. My claim was approved and I was able to pick up a replacement mattress within a week.