Friendly little business and very helpful; looking forward to my gas insert install soon.read more

If I could give 10 stars I would. If you're in the market for a new fireplace, this is the place to…read moreshop! From start to finish, Bea and Teresa were kind and patient with all of our questions. They spent time explaining everything and all options. They completed numerous quotes or us as we had a few options were we looking for. This family-owned business deserves all the praise, as this was one of my best sales/service experiences! They worked quickly with an installer to ensure all the correct ducting and materials that were required were ordered for us. I could not have asked for a better experience and will be recommending this company to whom out there is in need of any fireplace needs. Wonderful, wonderful family!

Easy staff to work with. Took the time to understand our needs and wants in a custom fireplace. The…read morefloor had lots of options on display. We found just the right option for us with a few added tailored options for the perfect fireplace. The installation went smoothly and it works fantastic. Kicks out lots of heat with the variable speed blower. Very nice looking flame. From sales to purchase to service to price all went extremely well.

Custom Fireside about 10 years ago replaced our wood-burning fireplace with a gas fireplace. We had…read morea minor hiccup a few weeks after it was installed. CF quickly jumped on it and we hadn't had any problems since. Then, a few weeks ago, our remote seemed not to work not to mention the unit itself unit was filthy. CF's tech, Will Nuezca, showed up right on time and within minutes had us up, running and with a clean unit that looks and runs like new. As an added benefit, Will took a chatty but professional approach to his task explaining what he was doing and why as he went along. Worth every nickel we spent.

I've been looking for a company to replace my existing wood burning fireplace with a new gas insert…read moreas I was tired of dealing with the mess of wood and ash, so I sent a request to California Mantel & Fireplace and was promptly put in touch with Sam (sales rep) who scheduled some time to come out and see what they could do. Sam was great to speak with and he answered all of my questions and gave me what I thought was a reasonable quote (given all the increased taxes and tariffs due to the Trump administration ripping off Americans!!) and scheduled time for them to come and install a new gas insert. The installers were quick and professional and did a good job installing the new gas insert, everything looks great and the fire is warm. :)

For reference, I am located in Orange County, CA (Southern California). CA Mantel and Fireplace…read moreserves more areas than just Sacramento area These guys are the BEST! I needed my 3 gas fireplaces serviced, so I requested a recommendation from the manufacturer. Michael from CA Mantel & Fireplace contacted me to schedule. Michael made scheduling super easy and convenient. On the day of service, Charles and Omar arrived on time. They were super courteous, informative, efficient and clean. They listened to my concerns and answered any questions I had. They had great knowledge about my units and performed the service wonderfully. Price was very reasonable too! I'm so happy to know I have a company like CA Mantel and Fireplace to turn to when I need to service my gas fireplaces! Thanks guys!

We bought all our kitchen appliances here when we remodeled our kitchen 30 years ago. Received…read moreexcellent service. Our built-in microwave died and I immediately thought of Ben's. I called and spoke with a pleasant young lady who told me that they would need to order the microwave and it would take a while to come in. I said,"No problem." I drove to Lodi, walked into the show room , and was immediately met by one of the rudest saleswoman I have ever encountered. Told me that she couldn't help me and that I should go to Lowe's or Home Depot to purchase. I explained that I had the dimensions and was willing to pay for shipping and installation. She repeated that Ben's couldn't help me. Honestly, I was flabbergasted- I've never encountered such a rude "saleswoman." I thought the whole idea of a "sales" job was to sell your products. I left and went to another appliance store.

This past month I have been searching for a Jennair 48" Gas Range throughout the entire CA and NV…read moreand in speaking with John @ Ben's Wholesale Appliance in Sales he said I have one on the floor in stock and will check with our management if we can move it since it's been on the floor for a while. After a day or so, I reached back out and instead of them playing the supply & demand game with recent COVID situation and overall shortages they decided to ensure I was cooking for the holidays. Many thanks to both the management (John) and sales team (John & Sarah) for making my family happy. I'm looking forward to the delivery and highly recommend Ben's Appliance!

Garage door wasn't closing. Gave them a call and they were here within 15 minutes and it was fixed…read morein 5. We couldn't be happier with the friendly service. They also installed our gas burning fireplace a few years back and we love it. Great job Top Quality!

My old Jotul fireplace wouldn't start up and Cody and his assistant made quick work out of…read morerepairing it! Fast response, explained everything they were doing and cleaned up very well!! Great job!

Called them to clean the chimney and for an inspection of the chimney and fireplace. Good service,…read moreand good value. I like that they also gave me a quote for a security door as well. Thanks Deb Defenders!

Hank arrived promptly and was able to show us all our options and explained the installation…read more He got right to work custom building our solar screens on the sunny side. He clearly had skills and expertise in his trade. I highly recommend Hank from Den Defenders for any screening needs. I think the energy savings this summer will make a huge difference.

Amazing service. Chris Osborne (Tech) was able to explain issue with pictures. Efficient repair…read more Recommend highly.

*UPDATE* Received a call back from Evelyn who spoke with the…read moreoffice employee and management. She offered me a solution to make up for the bad experience and said they will be talking to the tech tomorrow as well. Thank goodness for Evelyn's caring enough to not let me go away with such an awful experience. ORIGINAL REVIEW Do not work with this company unless you want to be treated like trash by its employees. I made an appointment for the morning of the 16th. The week before my appointment, I received a call asking to reschedule to the afternoon at 230 due to the weather. This was fine, though I told the person rescheduling that the work had to be done by 430 so I could head to an apt. I was told that was no problem because they would be done by then. Appointment day comes, and I get a text message at 230 saying he was on the way. By 3PM with no one here yet, I call the office and speak to Samantha who put me on hold and then told me he was at my house already. I then went to the window after waiting another 10 minutes, to find this massive van parked ON MY LAWN and him sitting in it playing on his cell phone. Walk up to the van and knock on the window. Nicely tell him he was a little late and that I hoped that we could still have things done in time for me to leave at 430, He told me he wasn't late, that his window was to arrive anytime between 230 - 430. I told him that was not what was agreed on when rescheduling and he repeated his window of 230 - 430. So I then nicely told him he was parked also on my lawn. Without word, he simply started the engine, gunned it out of my driveway and screeched down the street. Within minutes I get a call from Samantha, who seemed to have a pretty nasty attitude now, telling me "I have canceled your appointment because you accused the tech of being late then slammed the door on him". I was not even able to correct her story because she kept talking over me, as though she had some false impression she was putting me in my place. So I asked to speak with the manager (Evelyn) who appeared to be shocked and told me this was not how they worked. She said she would speak to them and that was it. So basically, waited weeks for my appointment, which was rescheduled, then wasted an entire day waiting for some disrespectful chump with no regard for people's property to hang out with his monstrous truck parked on my lawn, only to be followed by a call from a severely mistaken little girl with a nasty attitude. Seriously, take your business elsewhere.

Had my gas fireplace place serviced, and I am really happy with the results, it looks so much…read morebetter! Even put the switch to turn it on in a place where my handicapped husband could reach it so he could turn it on when I'm not home. I will definitely call them back if I have any issues in the future

Great service. They came out identified an issue with my flue cap and fixed it. It had been…read morebanging for 2 years. In addition they cleaned a ton of soot from the flue. Cleaned up as well. Family business polite and responsive. I highly recommend

We went in and spoke to a lady to schedule a cleaning and service of our gas fireplace. She said…read more$290. We were not home when they came but we let them in and seen on the cameras they were in and out in 10 minutes and left a bill for $340. They did not clean it and charged $50 for a part. We called and they said cleaning would be an additional $200. We were unhappy with the service and the price and I said we will pay it and do a Yelp review. She said I can hear your wife bitching in the background we won't even charge you. Looking at the reviews here, we were not the first ones with this issue. Make sure to get in writing what they say because they are not accurate but then they act like you are mistaken. Anyway, today she called for payment and said she never said that lol. Crazy lady.

The field techs for The Hearth are great! my wood burning stove was smoking badly thru almost every…read morepipe seam. I thought I was going to have to replace everything! but Adam and his assistant did a thorough inspection, letting me know the last sweeper did not do a good job and there was a heavy buildup of ash & creosote clogging the pipes-- a thorough cleaning would no doubt restore the stove to working order. Both guys were knowledgeable, helpful and friendly, and I know they'll restore my stove to working order.

They got back with the information I needed in a timely manner. I appreciated that very much.read more

Met Mike's Fixall through Yelp due to an urgent need on a Friday evening. Miguel came after typical…read morework hours and corrected the issue. Based on this interaction, we contracted with them to refurbish a rental prior to sale. Miguel assured the work was completed to our satisfaction and the home looked great. So good, it was sold the first day of showing! Thank you very much Miguel and crew.