I was ready to order a Newmar coach when I came upon the company's poor customer service reviews. I notified the salesperson, who worked long and hard to make the sale. I told the salesperson why I wasn't going to buy and he essentially blamed me for wasting his time. Our contact is a very good salesperson, which they are lucky to have and is working in a bad situation. read more

I recently bought a used motor home from Tampa RV. They had the unit ready for me on the scheduled day. The walk thru was informative and complete. They had fixed the few things needing repair. I was completely satisfied with the complete process in purchasing this RV and would go back. read more

We have been shopping around online for some time. A friend of ours showed me his Jayflight SLX 267BHS and I liked it right away because it offer the space we need with two larger dogs. He said he bought it from Tampa RV so I contacted them on the phone. Our sales person was Jennifer de los Rios, who professionally guided us through the negotiations and final purchase. She surely knows what she is talking about and made it easy to make our dream come true. Communication all through the process was swift and very effective. Thank you Jennifer for an outstanding job you did on our purchase. Johann and Patty read more

What a disappointment. We knew we wanted a Jayco, and they are the only dealer in the area. The Suit that greeted us seemed nice enough and then he handed us off to a young lady who was very helpful. Then we started talking about our trade. That is when the suit came back to inform us that we were upside down with our trade. Yes we knew that going in. It went downhill from there when he asked us what we paid for it. The he told us we paid way over retail and were ripped off. Told us we would be better looking at older RVs. Talked about negative interest and having to pay the piper. We knew we were in the negative but to have an RV dealer talk to us like this was rude and condescending. That kind of treatment is never called for or necessary. You lost any future deals from us, and any of our friends. We will get out of this. And please know the next dealership treated us with kindness and after conversations and emails, offered us some alternatives to get out of this negative value. We will get out of this negative equity but we WILL NOT return to RV One in Tampa. You only get one time to make a first impression and you blew it. We will not return and we will be going with the next dealer we met who treated us with respect. read more

We Bought Our 5th Wheel From Tampa Rv.. Mckenzie was our sales rep. She Is Amazing.. We Had A Small Problem But She Went Far Beyond To Make us Satisfied Customers. Great Customer Service. Bobby Performed Our Demo Again Great Customer Service.. We Are Pulling Our Camper Now And We Are Very Satisfied Customers.. If You Are Thinking Of Buy An Rv Please Choose Tampa Rv. Ask For Mckenzie She Is Awesome. Thanks Tamoa Rv. 10+++++++++ Stars read more

This is the worst service every worst than lazy day. Bought jayco in march and had problems with it and call them lots of time to schedule an appointment. Never any return calls. I purchase the rv because Tampa rv has a dealership in Latham so thought it would be better for service. I was sadly mistaken its worst. Then new general manager is more concern about other thing than the customer. My next stop is jayco the manufacturer hopeful they will handle it for me. This is my first time dueing this so yes I'm angry. Don't care how good the deal is you will be screwed in the end. read more

RV Outlet/Motor Depot LLC. On 50th. St., Tampa. This family owned business is an honest dealership. No high pressure sales. They want to please their customers & have two locations. We recently purchased a Motorhome & will purchase our next car or upgrade our coach when the time comes. Wholesale prices they cannot be beat! read more

Mike our sales person promised us everything we asked for on a used Motor Home. Said no problem....promised all would be to our satisfaction. Our number one priority to purchase a used unit we asked them to be sure it was checked for leaks and sealed. They have a way of telling by pressurizing the unit and putting soapy water all over it. We were told this had been done and the entire unit had been re sealed. We were told that they completely checked to make sure everything worked properly, water heater, AC, stove, refrigerator, generator and batteries. The unit had a damaged area on paint in front and the awning was damaged but we took that as is. We did ask the the broken antenna be replaced. They assured us it would be ordered and they would call. We also paid $3000 for an extended warranty that is offer through them. Promised it was better than usual extended warranty because it was theirs. This unit was purchased in January 2018 but not delivered until middle of February 2018 because they were so busy. The first time we used it the refrigerator would not get cold. They wouldn't fix it because the home warranty didn't kick in until 30 days. Our next trip the water heater leaked. It also wasn't covered but they fixed it as a favor since we hadn't had the unit very long. The first bad rains we had this May 2018 we found that the front cab was leaking....Had been leaking for so long that there is mold and deterioration that can't be repaired. Not covered under extended warranty too old of a problem. $600 to reseal it for us. These salesmen lie and promise everything to get you to buy and give you nothing except excuses and rudeness afterwards. They are especially very rude in Service department and seldom answer calls and do not call you back. Did I mention they did not order or replace the broken antenna. I don't think they did a leak check or anything they told us either. They did wash it and clean the inside nicely. Beware if you purchase a RV or Motor Home from Tampa RV in Dover Florida. read more

3 days after signing the paperwork, my husband and I decided to cancel the purchase of our travel trailer. They would not allow us to cancel the purchase even though the bank had not processed the paperwork yet and we had not accepted delivery of the camper. Wish they had been more understanding of our need to cancel the purchase but didn't seem to care at all. read more

My Tampa RV Experience: I showed up to do the walk through and pick up the RV, found the following Power cord and outlet on the rear of the vehicle were destroyed and had to be replaced. the wood top on the counter had a nick in it, they were supposed to put 5 gallons of gas in for the generator, but ran it all out before I got it apparently as it was empty. Someone apparently ran into something with it as the top left front and side had been damaged and repairs had to be done and body work. the jack legs and leveling system was timing out and giving an error code and I was told would be working when I picked up. BUTTTT - We used the RV for the first time over the Christmas Holiday. Having flown in our children from around the country to share our wonderful experience in our new second home. Well I wish that were true, we arrive to the campground and the slide quit working and would not come out, I spent that day waiting for a service tech to arrive and help manually pull it out, then I had to wait for him to come back out and manually put it back in. Additionally, the jack lags and leve3ling system clearly was not fixed as it still continues to do the same thing, further the leveling legs are completely none functional as they aren't programed. I wasted almost 2 days of my trip waiting on service and dealing with service issues for a new 2018 vehicle which should have been flawless. Wait there is more, the sofa electronics do not work, the TV in the master had the cord ripped out of it apparently prior to delivery and it wasn't noticed (cord was pulled out by the lifting mechanism), the leveling and stabilizing system still does not function properly. and the slid is not even all the way in, the tech could only get it partially in. So on our way back to after the trip and wasted days dealing with RV problems on what should of been a dream experience, I contact our service rep Amanda and state we want to drop it back off as we are driving by to get the issues resolved. WE WERE TOLD THAT WAS NOT HAPPENING AND WE COULD BRING IT IN WHEN THEY HAD TIME! WE EXPLAINED THAT SINCE THE SLID IS NOT ALL THE WAY IN THIS COULD CAUSE DAMAGE, HER RESPONSE WAS TAKE SOME RESPONSIBILITY AND MAKE SURE IT DOESNT HAPPEN. MY RESPONSE TO TAMPA RV "TAKE SOME RESPONSIBILITY" YOU RUINED OUR TRIP AND I AM PAYING FOR A NON FUNCTIONAL RV!!!! read more

RV dealers in general are not that reliable so Tampa RV isn't terrible. The problem they have is common to a lot of businesses these days-lazy employees. When we picked up our coach a week after purchasing it I had supplied the proof of insurance to the quite efficient finance guy at his request several days before. He was not at work the day we picked it up and the front desk required me to contact the insurance company to have a new proof of insurance faxed. Of course, the proof of insurance was in our file on the finance guys desk if the women at the front desk would have walked to his office. Our next experience involved a warranty issue when our induction cooktop broke the second time we used it. I called our Newmar customer service contacts who got me on phone with manufacturer who determined the cooktop was defective and had to be replaced. Newmar talked Tampa RV and sent them a confirming email authorizing them to submit a warranty purchase order. After awhile I called Newmar for status but no purchase order had been submitted. I called Tampa RV directly and was told that the email was insufficient authorization to submit the purchase order so Tampa RV simply sat on it and did not follow up with Newmar to get authorization. Lazy people. read more

The worst nightmare of my life. I purchased a used 2014 fifth wheel, it was a beautiful fifth wheel I will say. It had to have a wheel replaced somehow it had the spare tire on it and no wheel to be found. Yet also needed a new awning somebody obviously had damaged it. After weeks of playing the game and after the unit was paid for in full which I should never of done, but that's their policy. I am supposedly picking it up today march 4, 2017. I must tell you they have the worst customer service of any company I have ever been involved with or purchased anything from in my entire life. Their so-called sales people will give you every line of crap possible to stall the process the managers are not any better. If I could of reversed this deal I would've done that in a heartbeat, but again there a policy it's got to be paid for before they schedule training and service. If anybody is thinking of buying an RV or a motorhome by all means do not set foot on that property. Lazy days was very professional unfortunately they did not have anything I liked at the time I should've waited. Keep your money in the bank drive right on down the road past that exit do not stop do not collect $200 get the hell out of Dodge. read more

My husband I are considering purchasing an R.V. and we stopped in. Advised them we weren't ready to make a decision but that didn't stop them from applying the full court press. Left and said if we decided on one of theirs we would contact them. But they have texted and called regardless and have continued the calls even after being advised we wouldn't deal with them due their over aggressive policies. Finally had to block their number. I have never been harassed by a dealer before. Shame on them read more

We purchased a 2019 Keystone Hideout 175 LHS in Nov. 2018. Three months later (FEB 2019) we had a roof leak in the front forward cap. It started we me having to call every other week because noone will call you back. After a couple months of that headache we had to go in person a talk with the manager on duty. Then and only then were we able to get something done. Had new roof installed and picked it up in SEP of 2019. Yep 7 months after the initial leak. The trailer has been fine for most of 2020. Here we are in the end of Sep 2020 and I have noticed water leaking in at the same location plus a new location in the same repaired area. It has been exactly a year so i am not expecting anything for free at this time just trying to get my roof sealed. The day of my appointment (SEP 22 2020) the tech was scheduled to meet me at my house at 830am in the morning. At 1030am I called and sent an email to my service advisor about a possible update. Today is Oct 3 2020 and I have yet to hear from her. The tech called me at 1pm and showed up at 2pm. put a little sealant on the roof and left. I would not dream of calling or trying to do any more business with RV one. Unreliable and a pain in the butt to deal with. PLEASE take your money elsewhere. It is not worth your time at this place. read more

Tampa Rv called me 5 months after our purchase and wanted to know what they could do to correct there terrible customer service. Well after speaking to Liz the customer service rep for over a half hour she said she was going to try and make things right for us. Well guess what it's now December and she never called back. If you are thinking of buying a RV from them Please stop somewhere else they are terrible. The service department is the worst. They can't fix anything, and I really mean anything. Like I said on my previous post RUN AS FAST AS YOU CAN AWAY FROM THIS DEALERSHIP. One more added note The Jayco people have not responded to my emails or calls. I would also think twice about buying a Jayco. read more

Horrible company to work with. Put down a deposit on a good faith deal, they then tried to screw me and wouldn't return the money. Paid $1000 for nothing! Avoid! read more

I bought a 42 ft jayco pinnacle 2017 ; the process buying it was ok after that they don't even remember who you are . They went over the u it one time , there were a few things that needed to be takin care of . They said they would have it done by the end of the day. Ok it's been a mo. now duh. I have called and left messages with no return calls. I finally got a hold of a woman in parts and repair. She didn't know shit from shine ola. I wouldn't recommend them to my worse enemy If you want to buy something from them and never see or talk to them again go for it other than that don't beat it up with the dumbass FYI lazy days is the same read more

Purchased a new 2017 Columbus camper from Tampa RV and it has been the worst experience we've ever had. We've owned numerous campers and dealt with many other dealers. this is by far the worst service and experience we've had. We've only owned for 2 weeks and have had plumbing issues ... sinks leaking and toilets won't flush, screws falling out and doors that aren't adjusted correctly. I've called Tampa RV and they will not return calls or help with repair. After about 10 phone calls to both sales and service we have been pushed aside continually... we will be contacting the better business bureau. Stay away from Tampa RV read more

If I could rate without marking a star, I totally would have!!!(CAUTION!!!) My boyfriend and I are trying to buy an rv. Months of looking; we came across RvOne. We have been here a few times since then. We had an eye on one in particular, so we put a hold on it until our friends had time to come take a look because she/they are experienced at this. We come today 2/23/2019 for the test drive. Our friend pointed out a few things. The windows needed to be replaced because it was a safety issue, the side mirrors on the coach were another safety issue. They still didn't fix the slides like they said they were going to do before our test drive. There was a lot more that was wrong and they were not willing to fix or even meet us half way. No negotiating with these people. The worst part of this experience (which I wish I got this guys name, but they don't wear name tags) he was very inappropriate and unprofessional. Not even our sales man! I ran to my car to grab something and this man (sales guy that works there) was walking back into the building. Said did you just purchase that rv. I said we just took it for a test drive. He said; "did you do donuts while driving?" I said; "I did a lot of them (jokingly)" he said; "man that's hot; a sexy young woman like you doing donuts" ummm... that is disgusting, and disrespectful. The managers didn't seem to do anything about it besides reprimand him because he was still sitting there. Our sales guy said he was fired, but then the guy that was the manager of the perve that made the comment. said that he will be severely reprimanded. I never had a good feeling from the start, but than this happen. My boyfriend and I decided to walk and not buy from them. We will NEVER come back here. Also, We will NOT recommend this place to anyone! read more

Don't buy here!!! Service is horrible. We bought a 31 ft. Jayco Precept and left it there for over 3 weeks so that it could be cleaned and have some issues resolved. We gave them our return date and called 2 x a week to get updates and remind them that we were coming. We flew in to pick up our R/V and it was not ready. We waited in a hot room for 2 hours to get our walk thru. The R/V was filthy and the repair work was still not done. Since we have gotten our Jayco home we have discovered multiple issues and missing items. One of the issues was so serious that we were not able to drive it and are so thankful that we actually made it back from Tampa safely. It is unbelievable to me that anyone selling an R/V would let a vehicle in this condition be shown, no less driven or sold to unsuspecting buyers. The customer service has been a disgrace and we are still waiting to hear from an owner to contact us and make this right. We feel taken advantage of by the sales department. Anything you want to hear to make a commission. BUYER BEWARE GO SOMEWHERE ELSE We gave them one star because there was no option for ZERO read more

the salesman zack, from rv one was excellent/respectful/very knowledgeable/very accomdating/cares about disable customers and disable veterans and others salesman and finance people, should learn from him, regardless of his youth. the experience at the rv show was excellent, until 2-3 days later finance gave me bad news, after i though i bought the rv and put it on fb. thank god they got another bank to finance it (which was same that i had on my pulling camper that i paid off, m & t, nut they should it gave me better interest rate with 789/791 scores and did not. after iwas told everything stay the same as per other bank, when i got to the dealer they gave me the bad news, that i have to come out with more money, because they want 10%, regardless if i financed with them before. i think that as a car salesman i was before, that ot was an scam for the dealer to get $1,200 more for down payment, because this is not a house. to top everything else, the prep was not done properly and they miss some things or they did not do it properly, they gave me the keys with an empty tank ( but thank god we noticed before moving out, thank to my smart wife. got service manager to go with me with gas card,but should it be done before the wash the vehicle and was not) and now i had to go back to get things fix and expend my own gas to do it, when i paid for the prep/demo. they lack of quality control for service/prep. someone from service should inspect work order to see if the items were fix and if there was other issues, regardless if the were busy because they were lots of sales from rv show or others. excuses are made to cover incompetence. salesmen should not be blame for what service did not do. read more

It's sometimes hard to do a transaction sight unseen on the internet, but Robert (sales) Monica (sales manager) and Randall (financing) worked diligently with me and gave me a great deal. I would highly recommend them! read more

We bought a Jayco 19XUD Jay Feather from Tampa RV 1 last year. Worst decision of our lives. Should have known better when I had put a deposit of $200,00 to hold this until my husband could get home to look at it and Matt called to say he would not hold it unless I put $2000.00 more on it to hold. Then it was not ready for us to get until we were pulling out to go to Maryland for the 4th of July last year. We also bought the insurance that we were covered if we needed someone to come to the trailer for any repairs under warranty. So my husband had to take off work to deal with all of this. We found out that was not true when we called to find out about checking this problem. On the 4th of July 2017 Monica called to ask how the trailer was. We told her that the tent part was pulling away from the trailer that you could see light coming in from the separation on both sides, that my husband had to replace the kitchen faucet because it was leaking into the bottom cabinet, the wall was coming away in the bathroom and you had to decide to run the air conditioner that went nonstop or watch tv because it was so loud you could not do both. We took it to a dealer up there who put a temperary patch on the tent separation and said it was fixed. RV one said we had to bring it to them if we wanted it fixed right. So my husband brought it down at Thanksgiving 2017 and they said it indeed needed replaced. But they would have to get it ordered. They could not fix it until the beginning of January. Needless to say after thousands of dollars and Talking to Jayco who said we had to just talk to the dealer we finally had it replaced in March. My husband just took it out of town in June and it is still leaking at the same place. This is a brand new trailer and neither Jayco or Tampa Rv are taking care of this. I have tried getting in touch with the owners of Tampa RV With no response, No help from Jayco on their defective trailer. I just want my money back and be able to get a trailer that does not leak and the air is not loud from a dealer and supplier who stand behind there product. Joe and Cheri read more

We bought (or least we thought that we did) a 2015 bunkhouse from RV One Tampa. After all the paperwork was finished and we declined the extended warranties offered, we were told by Tommy that the unit we just bought was already sold to someone else and that it has only happened a couple of times before. They didn't have anything else on the lot in our price range (bait and switch?). Two weeks later they let us know of a trade-in that we bought for a higher price than the first one. I notice a stain on the ceiling so I asked them to seal coat the roof to ensure it was taken care of. They put seal coat the roof in the contract. They collected $395 from us to test and inspect the unit, clean the unit and provide a new battery and fill the LP tanks. On demo day the water heater did not work on the LP mode. A service tech found a mud dauber nest in the tubing for the pilot light. If they would have tested and inspected the RV I'm sure they would have found the problem before demo day. The next thing I notice is that they did NOT seal coat the roof as written in the contract. They only sealed the seams of the roof. When questioned about this, they said sealing the seams is seal coating the roof and this newer roof doesn't get seal coated like the older ones. I sent an email to VP and have not heard back from him. Shocking they would spend so much on a nice new building, then drive away customers by these tactics. read more

My fiancé and I went to the RV Show in Sarasota first but didn't find one that suited our needs so we drove up to Tampa and found one we liked. Everyone was friendly but Cesar didn't do a good job of, well.. Doing his job. Normally the sales person would handle loan things for you but we had to go get one ourselves. Normally not an issue because I like handling things on my own, HOWEVER it was a HUGE issue that they said they'd been working on it and NOTHING got done and it'd been TWO WEEKS! God forbid he pick up the phone or return our calls for ANYTHING. Even the bank had a hard time!!!!! We ended up going back (a two hour drive I might add) and Matt, one of the owners, got everything situated for us (NOT the loan, because we still did that on our own!) and he was laidback and friendly. Scott, the man who did our demo with us yesterday, went through everything slowly and made sure we understood each process of each item that needed to be covered. He thoroughly checked each and every item, crevice, switch, etc. and of course one of the little outside lights didn't work but he fixed it right away!!! read more

My experience is they were great responding to you when purchasing. After the sale forget it. I purchased a $46,000 5th wheel four months ago. Recently I want to purchase a Ram 2500 with a 6.4 bed and wanted to know if that would work without a slider hitch. From there service department and Parts department I received a Yes and a No. So I tried contact the RV Dealer Store Manager Matt. I have made 5 calls to him and left messages in the last 5 days. On the 5th day I was told the sales manager would call me in just a few minutes. Needless to say that was 6 hrs ago and still no call. I would never purchase another RV from Tampa RV in Dover Fl, nor would I ever take it there if it ever needs warranty work. Their Customer service at best is deplorable. read more

If I could give no stars I would. We bought a brand new 2018 Jayco. All the plumbing was loose and it had a leak in the body! They let us return it when we discovered all the problems and upgrade to a more expensive unit, a Keystone Hideout. We left it with them for 2 weeks after purchase and they were supposed to ensure it was perfect so we didn't have the same experience again. Picked it up on a Friday, slept in it Friday night and Saturday. On Sunday there was a storm and we found a big puddle inside the camper. Another defective BRAND NEW camper in less than a few months. We took it back on Monday and requested a refund or an exchange for a non-defective unit and they are refusing! Why would I want to pay 32k for a LEAKING BRAND NEW CAMPER! The inside will mildew and rot and warp now and resale value will take a hit. We haven't even owned it a month! Time to contact the news media and the attorney general's office. What a nightmare! The service department is awful and obviously management does not care about making things right. read more

Tampa Rv was the worst experience we've ever had this was our second purchase from RV one out of Orlando but we had to picker this up in Tampa Rv we picked up our unit which was a brand new 2017 45 foot fifth wheel compass by Palomino before we ever when we signed a buyers order we wrote down all the things that had to be fixed on it the front door was messed up that was supposed to be on order we are now two months later still do not have all the repairs fixed have been put off no one cares the service manager is horrible does not return your phone calls does not return your emails promises you this never gets fixed. we've gone through the corporate manager still nothing when we purchased our fifth wheel we waited two weeks before we were picking it up but we wanted to go back and look at the colors we knew where it was parked in the lot the day that we we had already paid in full for it we were just waiting two weeks to pick it up the day that we went to look at it we walked back there our RV was open they were still showing our paid for fifth wheel to other customers we had to tell them to lock up the fifth wheel.They have no customer service the service department is terrible they just lie and they never get anything fixed I would never ever recommend Tampa Rv for service read more

Never in my life have I been treated so rudely. Thought I would enlighten everybody what a shoddy business I dealt with, Let's start at the beginning. I purchased a travel trailer in the summer of 2014, It was a cash sale mind you. $20000 to be exact. After purchasing the unit it took a week to deliver it. The salesperson told me it needed to be detailed being a used rv (2010) she said I wouldn't believe what a great prep job they were doing. She was right!!! they didn't do anything to it. It was dirty and one of the sliders wasn't working. Upon pulling a fit. they agreed to send somebody up to fix the slider. Still my wife had to clean it. Recently I needed a microwave in June. Under warranty they never repaired or replaced it. Calling Matt the owner we agreed on a solution that never happened. I wouldn't as much as purchase toilet treatment from them ever again never mind an RV.!!!! read more

I have no experience with a purchase or service, but we did shop here. The salesman took us to the far end of the property by golf cart and dropped us off to look at travel trailers. He said he would be right back. He never returned, which normally would not be a huge issue except for this: a huge thunder and lightning storm was bearing down on the property. Yep, my wife and I had to walk quite some distance back to our vehicle in a downpour. Apparently the weather was too bad for him to go back to get us?! Not a fun experience and we won't be going back. read more

This is the WORST dealership ever!! Not sure how they remain in business. For starters they initially wanted me to sign an open-ended contract, not knowing what the final cost would actually be. They took almost two months to deliver past my scheduled delivery date. They prepped the wrong unit on the day of sale and took almost an hour to find mine. Should have ran then! Then it got even worse with their service department. They had to fix a water tank sensor and in doing so caused an issue with my fresh water tank filling upon hooking up to city water. Their answer was to shut off the valve going to the fresh water tank, rather than replacing a bad check valve or water pump, still not sure what the actual answer is, but know I will never go back to that dealership. While there, i tried to order a 30 AMP extension cord, shockingly the same type of result, unable to quote me a solid price on shipping it to my residence. I was told they couldn't give a shipping price until after it shipped, therefore they suggested I pay $20 towards the shipping and they would reimburse if it was less. These are only a few of the issues I have had with this dealership. I would suggest to anyone in the market for a travel trailer or RV, to stay away from this grossly incompetent dealership and service department!!!!! read more

My husband is paralyzed from mid chest down. We have been looking for 2 years to find an rv since his accident that we could modify. I've placed many many calls to dozens of rv dealers. Our sales rep..Steven Weaver went the extra mile to take multiple measurements for us. His outstanding and caring services helped us finally find our dream rv. We can soon get back to our love of camping. Monica his supervisor was also wonderful to work with and provided additional support anytime Steven was otherwise busy. The demo with Bobby was wonderful. He is extremely knowledgeable. Everyone we worked with was kind and caring. I needed to run an errand and they provided assistance even gave driving lessons. I found the entire team at rv one in Tampa super to work with. If your looking for an rv..call Steven.He truly cares about helping people find what they need. He has been a blessing to our family. Great job RV one team. We cannot thank you enough for the difference you have made in our life with your help. Blessings to all of you for caring about the people you serve. I feel like we have not only gained an rv but also true frienships. I am confident if we need help this team will do whatever they can! read more

I can't say enough about Tampa RV and staff. We purchased our first RV after looking for a few months and ultimately decided on a hard side Jayco travel trailer at the RV show in Tampa. McKenna was our salesperson and she was and has been so amazing. She always made herself available and was always extremely friendly and patient with us. You can tell she is dedicated to making her customers happy not only during the purchase, but also after. To give you an idea, about a month after we purchased our RV and were getting ready to go out on our first trip, we realized we didn't have the keys to get in. After calling McKenna to see if they had an extra, she insisted on driving a spare set to our home 30 minutes away late on a Friday night. I couldn't believe how above and beyond she was willing to go. We have had our camper for a few months now and will be looking to upgrade in the near future. You can bet we will be going through McKenna at Tampa RV! read more

I purchased a new 25' Airstream from Tampa RV One last month. Took it on a short first trip two days ago to get used to it before upcoming long trips out of state. A couple days prior to the trip I turned on the refrigerator (110 V) and it cooled to the mid-30's in a few hours. Prior to towing I changed it to propane operation. Upon arrival at our destination I found it had not functioned on propane and the temperature was 58 degrees. Connecting to ground power it barely cooled down (max 58 degrees) over the next day and a half. I called their service department today upon arriving home and spoke to a woman with an abrasive demeanor. I don't recall her name. I was informed it would be 1-1/2 months before I could bring it in for service! REALLY? $75,000.00 for a new trailer, delivered with a malfunctioning refrigerator and I have to wait 1-1/2 months to have it repaired? NOT ACCEPTABLE! Horrible customer service. Anyone even thinking of purchasing an RV from Tampa RV One should be aware of the terrible after-purchase customer service they can expect. read more