Love the Vets and all the ancillary personnel! I've used the boarding services and was very happy!

Dr. Beth Dutton has been my family's Vet since she took over the Blue Cross Clinic in late '70's! Dr. Beth is an AMAZING doctor (incredibly well versed in traditional and alternative veterinary medicine) and a wonderful human being - insightful, compassionate, thoughtful.. she is brilliant! A genuine 'animal whisperer'!! And so sensitive to the feeling and needs of the human parents of the animals entrusted to her perfect care! I wholeheartedly and passionately recommend Dr. Beth Dutton, she has provided exceptional care for both my childhood canine companions and my adulthood kitty companions - we have ALL been blessed by her loving kindness! :-) I would be remiss if I did not mention the fact that recently I have also had experiences with both Dr. Ryan and Dr. Bennett of Blue Cross Clinic and, like Dr. Dutton, these two Vets have also been remarkable in their skills and their compassion and kindness towards my kitty babies (as well as towards their high maintenance mommy!). I am so grateful that the Team at Blue Cross Clinic has been there for me and my animal babies through the good times and the challenging ones... Dr. Dutton, Dr. Ryan, and Dr. Bennett are, without exception, wonderful and gifted Veterinarians! I highly recommend them for the compassionate care of your animal babies!!! - hh :) read more

I love the staff at Blue Cross Vet Clinic. The whole group is so sweet, and you can definitely tell that they absolutely love animals. Ive been there a few times for routine matters (puppy shots, and check ups) and Dr. Ryan is really great. I have had some really tough times with my pets and different vets, but she is smart, caring, and so knowledgable. Dr. Ryan takes the time to answer your questions, and I feel like I can trust her opinion. The staff remembers my puppy when we go, and my dog always leaves there less anxious (and with a treat in her belly). read more

I took my cat in to get a glucose test to determine if his insulin should be increased; he is still drinking and eating excessively. The vet insisted that she thought he might have a kidney problem which surprised me because his kidneys had been tested a few months before, which this vet seemed unaware of but the assistant confirmed that his kidneys had been tested and it had been determined that they were fine. The vet stated again that she felt there might be a problem with them and also was concerned that his breathing seemed fast. She wanted to do some tests and take X-rays. The additional testing and X-rays revealed no underlying problems evidently. She didn't discuss any problems revealed by the tests with me other than to show me the X-rays and didn't advise me on his glucose levels other than to say she had seen much higher levels. I left with a $437 bill and my question on his diabetes not really discussed. I feel scammed and will never return. read more

We've had a really good experience at Blue Cross over the years. Then, recently, one of our cats recently got very ill, and Dr. James has been unbelievably kind and helpful and caring. She has really gone above and beyond. We are so grateful to her! read more

I have been taking my almost 3 year old Shih-Tzu Godiva there since she was 6 weeks old. I originally went there because of friends that used them for their pets, but have stayed because of the stellar service. They are always courteous, prompt and accommodating. I cannot say enough great things about the doctors and technicians who run Blue Cross Veterinary. I am one of those crazy dog owners who pampers my baby better than most children and the staff really caters to that. They explain procedures, give check-up calls and make sure that both owner and pet are happy and healthy when you leave. read more

Having never taken a pet to the vet before (recent adopter) I chose Blue Cross because of its location and reviews, and was extremely happy with my choice! My cat saw Dr Ryan, who is just awesome. She is obviously very smart and compassionate and really spent a lot of time explaining some potential health issues that we need to keep an eye on-- even going over the cost of different tests that I may decide to have done in the future. I felt really comfortable with the vet tech as well-- everyone was super nice. I will definitely continue to go there for both my cats' needs in the future. read more

If you're looking for a vet you can trust, I'd definitely call Dr. Stacey Ryan. She's been taking care of my dog Mikki since I moved here a year ago. Dr. Ryan is caring, compassionate and very knowledgable. When Mikki was sick this past summer I brought her to see Dr. Ryan and a few days later Dr. Ryan called to follow up on how Mikki was feeling. If you take your pet to Blue Cross you'll be in good hands. The staff is really great too. read more

Blue Cross Veterinary Clinic 4111 North 36th Street I had a terrible experience I am compelled to share about. I have never written a review about anything before... especially online... but this is an true, heart-felt warning. My dog was sneezing brown blood today, and I did find a fantastic vet that helped, but im not here to talk about that. I am sure you will find the right vet, in knowing the wrong ones. Please keep in mind, that it would be simple to write a review of praise, that could possibly be untrue, by friends of those involved, in order to perpetuate there business. That only came to mind, due to the fact that I see positive reviews about this Clinic, and I simply do not see how that is possible. I am a reasonable man. I help run a charity in Guatemala... I brought my dog there a few days ago, and now having some resolution from another Veterinarian, I can calmly speak of this now. When I arrived, I told them about her choking and ejecting brown dried blood discharge from her nose and throat. The first woman was very nice, and was compassionate, and paged for emergency help. The help never came. When I explained the problem with my dog, I was in shambles, and the next young woman at the desk said "We will try to get you in, but we are totally booked." Well, I was not trying to be rude, but there was nobody in the office by myself, and I saw no other employees for that matter, anywhere, except the two ladies at the desk. I stated "How is that possible, there is nobody else here." I was then greeted with a very crude look, and I felt that I had said the wrong thing, but I had no other way to see it, or say it. I then sat down, and waited, and the second young woman leaned over the counter and stated, "The visit is 40 dollars, but since you are walking in, with no appointment, It will be an additional 60 dollars." To witch I asked, "How can the extra cost be beyond the visit cost." I could understand if it was double.. but it surely seemed to be a clear case, of somone trying to take advantage of me at a weak moment." Things are hard right now, and as much as I love my dog, I was considering that 100 dollars, and the round of things she would need, and the math in my head was telling me it would quickly be a thousand dollar nightmare, that I simply do not have. I had no other choice, but to stand right up, and try to get her to someone else, as fast as possible, as she seemed at the time, to be choking to death on her own blood. I was afraid. Shes my fur baby daughter. I dont have children, I only have her. When I walked out, the woman snapped at me, and I felt it to be absurdly unnecessary, as she said " You have yourself a nice day sir." I looked down at my baby, with a face stained brown with awfull smelling sadness, and looked back up at her and said " That is unlikely " I did not have a nice day. I most certainly did not. I did find a fantastic vet. He did an in house blood test, an outsourced test, radiology of heart and lungs, examination of vena cava and tracheal problems, witch he ruled out. She was given an antibiotic injection, two weeks of follow up, a nights stay, treat wraps for the pills, and he spoke with me for hours about possible problems with my old dogs. I learned that my last Shepard broke its hip possibly because the previous vet gave her prednisone and hydrocortisone for hip pain. He informed me that it can actually cause problems with bone marrow. That is what happened too. Her hip shattered on the kitchen floor one day as she made a movement. I was trained, and made at home. This vet charged me 425.00 for all of this. The visit was 25.00. It was not 100 dollars for a visit... I cannot warn you enough about the Blue Cross Clinic. That actually sparked an idea in my head. Now I recall why I thought it was an emergency facility, due to the name having the inclusion of "Clinic" but perhaps I perceived it wrong. It is by appointment only. There was one thing I was not going to say, as I feel that I might have gotten over emotional, but later that day I called at three in the afternoon, and used a fake voice, because I just had to know... I called and asked them for an appointment. They told me they could see me. They were not full. They lied to me. Im sorry... I just have to let the cat out of the bag. Pun intended. read more

Dr. Jessica Puccetti and her staff at Blue Cross are extremely professional. Not only did Dr. Puccetti provide excellent care for our previous dogs, she truly cared for them. During the tough medical times, she was always available to talk to us and to the other specialty vets. We recently have adopted three dogs with special medical needs. She immediately reviewed their very thick medical files and is ready to help us through our new adventure with these special girls. Thank you Dr. P! read more

To update my major disappointment in the staff.. so about three or so months after our kitty passed, we got a reminder post card for him that it was time for shots. I called and explained that he had died. Now I've just gotten ANOTHER reminder card, 5 or 6 months later. Thank you, pathetic staff, for not having either the brains or the common sense to ensure I don't get these little cards to remind me about losing my pet. I would give them a zero if I could. read more

First off I want to say that if I were writing this review two years ago, it would have been 5 stars. After my last two trips to this place I have vowed to never go back. Like some reviewers have stated Dr. Ryan is young but she seems to know what she is talking about. She comes into the room with a wonderful and caring attitude, in fact, I would say it is a little over the top with her caring and has always seemed a little "pretend" to me. I liked the "pretend" until I realized that she was "picking my pocket" at the same time. I don't mean that literally and I don't want to make this about her personality.....I simply want to tell you what happened and let you make up your own mind and know what to expect. My wife and I took our cat in for because he had loose stool for a couple of weeks. She looked at him, made a couple of guesses as to the cause, gave us a prescription and then she suggested a teeth cleaning. I asked about the cost of this visit and an estimate for the cleaning. She said the cost of this visit should be around $150 and after the exam gave me a WRITTEN estimate of between $400-$500 for the cleaning....I thought that price was nuts, but my wife liked the doctor so we went to the counter to pay and schedule the next visit. At the counter I was presented with a bill for $300. I just about choked.....so, bloodwork, stool check and listen to a cats heart = $300.....Oooooo-K. I will swallow that and move on. The next week I took the cat back for his dental cleaning and stopped by after work to pick him up. I was then presented with a bill for $750. I could not believe it. She had pulled 5 teeth that I have no way of knowing if they needed to be pulled or not. In looking at the itemized bill it looked like it stated. 1 - put cat in cage = $30, 2 - took cat out of cage = $35, 3 - placed cat on table = $10, 4 - Dr. went to restroom = $15. No, that is not what it said but I don't want to post her prices here for the world to see.....not my place and it sure did feel like that is how she charged. I walked out of Blue Cross and felt financially raped! Yes, financially raped.....legally robbed, pick pocketed, however you want to say it. Oh, when I balked at the bill I was told that they already cut me a "deal" but if I wanted to I could go into one of the rooms and talk about it. I said I would like to do that and so the Vet Tech went to the back and came back out and said that Dr. Ryan was kind enough to take $50 off of the bill but she wouldn't come out and talk to me. So to sum it up.......Stool check + 1 blood work + 5 teeth pulled + cleaning with NO PROOF the teeth needed to be pulled = $1000 US Dollars. THAT IS NUTS! Don't get me wrong, I completely understand that she has staff to pay, utilities to pay, insurance to buy, equipment to buy/maintain, school loans to pay off etc., etc., etc. I also understand that she is a "for profit" business and that this is NOT a charity or a public service. I can only imagine why I was not warned or why I was mislead on the price even though one was in writing. Perhaps she is putting a downpayment on a house? I have no idea, that is pure speculation, I am trying to justify it in my own mind. To whoever reads this, if you were my friend I would tell you to NEVER take a dog, cat or fruit fly to this place unless you were willing to hand them your dog with a signed blank check around his collar. If Dr. Ryan happens to see this, then for what it is worth.....I took no joy in it, but people need to be warned...... Perhaps this can be a learning experience for both of us............ read more

I had been going to this vet for almost 10 years, up until my cat passed away recently. Dr. Ryan, being my primary vet, is extremely considerate, caring, and listens to your concerns and descriptions of your pets' ailments. She offers several treatment options and lets you know the associated costs of each, and what each treatment may or may not do for your pet. She also offers non-medicine treatment options for things you can do for your pet without vet or medicinal intervention. With Dr. Ryan, I had a couple vet fees waived because she generously and kindly considered them "follow up" visits instead of new visits. When it was time to put my cat to sleep, I had to make an "Emergency Room" style visit, where I was not on their schedule, but could wait and one of the vets would squeeze me in when there was time. I was informed I might have to wait a long time, but I waited less than 30 minutes. And Dr. Ryan made a point to be my attending vet because she knew of my cat's decline and situation. While emotionally traumatic for me, Dr. Ryan was extremely sympathetic and professional and helped me make the difficult decision to put my cat to sleep. She and the staff were very respectful during this time which really helped me. While Dr. Ryan was my primary vet, I did have experience also with Dr. Bennett. Both are great. Having the cat and dog areas separate is also great. Because this vet clinic is so popular, you should try to make appointments a week in advance if you want to see a specific vet. But if you don't care which vet you get, you can usually get in within a few days, and sometimes even next day. read more

We have been going to this clinic for over 40 years (from when they were located across the street from the current location). Our pets have always been treated with kindness and caring. We have seen all of the vets and they are wonderful. They take the time to explain what is wrong and even follow up with a phone call to see how the animal is doing. I would highly recommend to anyone. read more

I took my dog (who has been a patient at Blue Cross Veterinary Clinic for more than 10 years) into the office when it opened at 0700. My dog had a very swollen front leg with a cyst or hematoma which had burst in the car enroute this morning. Upon entering the office in what I considered an emergency situation (an open, bleeding wound), I was told that we couldn't be seen until Wednesday. They did, however, tell us we could sit in the waiting room to see if there was an opening during the day today. There was no attempt made to show concern for my dog. It was not even offered that she could be taken to an exam room, cleaned, assessed or made to feel comfortable. I called another vet closer to my home, and they saw her immediately. The lack of concern, care and humanity shown by the office staff at Blue Cross Veterinary Clinic this morning was disgusting and disturbing. Use them at your own risk. I'm done! read more

Very happy with the vet. We're from out of town they got us in quickly got my dog taken care of would use them without hesitation.

I have been going here for four years and the vets and office staff are amazing. Dr. Dutton is kind and compassionate and helped us through a very difficult time. Would recommend this place to everyone. read more

After reading all the reviews for this clinic I really wanted to take my kitty there, but I also called "Alta Vista" and " Dog/Cat/Bird Hospital" and was pleasantly surprised to find out that apart from being rated the best "Blue Cross" had the most reasonable prices. I called on Monday and they were booked but after I told them what was going on with my kitty and that we needed to see the doctor as soon as possible, they said they might be able to "squeeze" us in some time that day and that it would cost extra $20. I also requested Dr. Ryan if it was possible at all. So, our appointment was scheduled for 4 p.m. but since I don't drive I had to ask one of my friends to take me there, and one of them could do it but she could do it at 2 p.m. which means I would have to wait there.. It worked out well: somebody cancelled their appointment and they were able to take us in at 3 p.m. and we didn't have to pay extra. To cut a long story short, I completely agree with all the previous reviews for this clinic. Dr. Ryan is the best doctor one can wish for! Unfortunately she wasn't able to save my kitty because it turned out she had cancer and was suffering, so I had to let her go, but Dr. Ryan was there to support my decision... I just told her I didn't want my little girl to suffer, and if she couldn't have good quality life anymore it was time to let her go. She didn't try to run more tests than we needed, I could feel it wasn't about money but about my pet. She was very gentle and considerate with her. I absolutley trust Dr. Ryan and would HIGHLY recommend her and the clinic to anyone. Brandie - the girl on the reception, was also really nice and helpful in trying to get that appointment for us the same day. I don't have anything negative to say about this place and if I have another pet I will definitely be going there for our checkups and etc. They are open Mon.-Fr.: 7a.m.-6p.m., Saturday:8 a.m. - 12 p.m. Office visit and exam - $42; chest x-ray (2 views) - $125 read more

Five years ago, my husband and I moved to Phoenix. We needed to find a new vet for our cats, and did not know a soul. So, I turned to the internet and chose one based on Yelp reviews. That's how I ended up at Blue Cross Veterinary Clinic. Blue Cross is about twenty minutes from my house, without traffic (I live in Laveen). Sure, there more than a few vets between my house and Blue Cross, but I have never felt like looking for a new vets. That is really saying a lot, because we have three cats. Cats do not like car rides, especially long ones!! Still, I love the care my babies get from all the doctors and staff there. I have nothing but an awesome experience with ever doctor there, but Dr. Mulla is my favorite. Like I already mentioned, all the doctors there are great and caring, but something about Dr. Mulla really puts me at ease. I adore my fur babies and would not want to take them anywhere else. read more

Dr. Bennett is the best vet that I have found anywhere. My dogs are my children and last Fall my 13 year old pug was diagnosed with terminal cancer. Dr. Bennett was kind and compassionate, yet honest with the prognosis and quality of life ahead. After going to a cancer specialist that she recommended I made the difficult decision to let my little man go with as little pain and as much dignity as possible. 3 months later I adopted another male pug, so that my female pug would have another companion. Dr. Bennett has been fabulous with both. She will personally call me to answer any questions/concerns I may have and my pugs adore her. Anyone looking for a vet who will love and care for their four legged children should schedule an appt with Dr. Bennett. BTW, she has 2 pugs of her own, so pug owners looking for someone who understands the unique issues with pugs, here she is! read more

I've been using BCVC for 10 yrs. The reviews here are overwhelmingly positive but I feel the need to respond to the couple of folks who complained about having to wait and about not being able to be seen right away. First - from lots of experience with this clinic I can assure you long waits are unusual and related to unexpected urgencies in someones pet. Second - the complaints I read about not being seen right away sounded like the writers are expecting emergency service at this clinic. It's not an emergency clinic. They don't pretend to be an emergency clinic. Expectations need to be realistic - someone complained that they had a new kitten with a runny eye so they just showed up and asked to be seen. They are always booked solid but even though this person just showed up unscheduled at a non-emergency clinic, they offerred to let the person leave the kitty so they could work it in but this person decided to complain about that too. Ridiculous. Dr. Bennet is my primary vet and I have complete trust in her but my pets have seen every doctor there at some point because they do make room and offer other vets when they need to do so. My pets and I have recieved nothing by high quality service and excellent care. In fact, this clinic and it's doctors have gone out of the way on a couple of occassions in order to make room at a moments notice when trying to turn an ailing cat's health around, and to follow up with me, off hours on a Sunday, after another kitty had to have surgery. Excellent care, excellent service. Don't treat them like an emergency room and you won't be dissappointed. read more

Doctors are great. Front office staff give off the sense that they are unhappy and or just don't want to be bothered. Exam room floors filthy with hair from other pets and just dirt from shoes and paws. Doesn't anyone wipe down these room after each dog or cat has been seen? New building is nice and better parking then the old one. Technicians are good. read more

Dr. Peter is my doctor for my poos at BCVC. I don't see him mentioned in the above reviews, and I just want people to know that he is one of the most caring vets I have encountered. He LISTENS and talks to you and is very good at handling my dogs. He also took care of my Aunties cats for a long time. I am grateful that this vet is just down the alley from me, and he also calls you back the next day to see how your pets are doing. Some times I don't think he is as available as I would like, he is definately worth waiting for tho. I can't believe he just called as I was writing this to let me know my girls blood panels were good, and they are good to go with there teeth cleaning in a few weeks. It is also one of the cleanest Clinics for pets I have ever seen Thanks To Dr. Peter and his staff!!! Carole Dellorfano read more

We took our pet Poodle, Gonzo, to Blue Cross recently for a foot problem. Gonzo was acting very tired, and he was licking his paw, which seemed to be infected. Dr. Bennett examined Gonzo, took a blood sample for testing+, gave us a medication for his foot, and the infection resolved within a week or so from prescibed medication. Gonzo remained very tired and lethargic, however, even after his paw got better. We returned to Blue Cross, and Dr. Bennett gave Gonzo a "complete examination", even mentioning that his teeth could use a cleaning. She thought he might have Valley Fever. She ran a much more complete blood test, which showed negative for Valley Fever. Dr. Bennett continued to believe that Gonzo had Valley Fever, however, and prescribed a medication for that. She told us to check back with her if Gonzo didn't get better in a month. Gonzo continued to show lethargy, so instead of waiting to see if the problem would resolve, we immediately contacted some friends that are both veterinarians (husband and wife). Upon a quick examination of Gonzo (they first checked his throat) they immediately noticed a tumor on his tonsil, and continued their examination with an ultrasound and a lab test that determined that Gonzo had a carcinoma that had spread to his lymph nodes. I understand that even if Dr. Bennett has discovered the growth/tumor on Gonzo's tonsil, it was not possible to save him, but because Dr. Bennett's examination was not at all satisfactory (it took our vet friends less than a minute to notice the growth), Gonzo would have wasted away and died a painful death because Dr. Bennett apparently never looked at Gonzo's throat, even though she mentioned that he teeth could use a cleaning. read more

Dr. Dutton is hands down the best vet I have ever been to. She has always kept me in the loop on everything going on with my cat. She is very compassionate and doesn't have her hand on the doorknob the minute you walk in. She takes the time to explain what is going on, and will give you all the time you need for questions. She has always returned any calls I have had in a timely matter, and is very knowledgeable! She has a great staff that is always friendly and helpful. I would recomomend her to anyone looking for a vet. read more

Wow! We have been coming to Blue Cross Vet Clinic since our little guy Wolfgang was a puppy (7 years ago). Dr Ryan is our vet and we love her! The reason I am writing this review is because Dr. Mulla (who was on call after hours on the weekend) saved our dog's life. We were up in Flagstaff for the weekend and noticed our dog was really lethargic, not eating and his breath smelt like nail polish remover (acetone). We had a nagging feeling that something wasn't right but unfortunately it was late at night and all the vet's offices were closed and we weren't sure if we were just being narcotic. We randomly thought about calling Blue Cross Vet to see if they had a Doc on call and we were shocked that they did! We left a message with the answering service and within 10 minutes Dr. Mulla called us back. After listening to us and asking us specific questions she told us to take our dog immediately to the hospital and one that could do blood work and get results back ASAP. Long story short our dog was diagnosed with diabetes and it was so severe that he had DKA which is a life threatening condition. I am so thankful for Blue Cross Vet's on call service where most vet's after hours list hospitals or urgent cares to take your dog to but most importantly we are so thankful for Dr Mulla's prompt phone call back (11pm on a Saturday) she saved our dog's life! read more

I just moved to Arizona. I had a kitten that needed to get the rest of her vaccinations and be spayed. While I ended up taking her to Arizona Humane Society for vaccinations, I wanted a private vet to perform the spay procedure. My first priority was the quality of care my pet family member would receive since she would be under anesthesia and cut open. I also had to think about the costs associated with the standard of care and service I was expecting. I was thoroughly impressed with how Blue Cross takes care of their "pet-ients", but does not exorbitantly charge the owner for this high-quality work. I also really liked how the technicians and vet interacted with me as the "mother" of my pet (especially because my cat really is like my child). The only reason Blue Cross did not get a 5 star rating was the wait I had picking up my pet after surgery. The vet called to let me know my cat was ready to be picked up, but I had to wait just about 30 minutes to actually get her even though there was no medical reason for the lag. Nevertheless, I would come back to Blue Cross and recommend them to those who are looking for a clinic to take their pets. read more

I've been to several vets in town with dogs and cats. There's definitely some caring and compassionate vets in the area but Blue Cross is my favorite. Drs. Ryan and Dutton are both wonderful and the staff is very caring. We recently found a young stray cat who was in terrible shape. We tried deperately to nurse the poor little cat back to health but he was too far gone. Probably a victim of advanced FIV or FLV, the little guy was scared, in pain and almost completely paralyzed due to involvement of his spinal cord. Unfortunately, the only option was humane euthanasia. We brought him in about 1 minute before closing and without any fuss, Dr. Ryan and Toni, very compassionately, dealt with this poor, unfortunate stray as if he belonged to them. I would have understood had they turned us away or sent us to a 24 hour vet to deal with this poor, no name stray so close to closing; but instead they did what was best for this suffering little cat. I'll always be grateful for their display of compassion for this poor, scared, dying stray. read more

If I could sue these people for malpractice I would do it. I took my beagle to Blue Cross with allergy problems. We saw several different doctors over the years and each one repeated the "food allergy" diagnosis. Handing out prescriptions for Prednisone and $18 a bottle shampoo. Over and over I told them that the allergies were seasonal and no matter what I fed the dog it did not make a difference. I finally got tired of the expensive visits and continued suffering of my dog. When I finally decided to try another animal hospital the vet suggested an inexpensive blood test to determine just what my dog is allergic to and there is not one food product on the list. Her allergies are all environmental. Unfortunately for my beagle the years and years of steroids have destroyed her kidneys and she will be put to sleep today. I blame Blue Cross and their too busy doctors for my dog's death. I hope a big mean dog bites you today. read more