I had a really disappointing and upsetting experience bringing my dog Bodhi here. He is a very reactive and fearful dog, and I specifically needed a vet who understands how to handle dogs like him with patience and compassion. Unfortunately, that was not the case at all. From the start, the staff did not seem trained in handling fearful dogs. They insisted on checking his ears even though that was not one of my concerns and not the reason for the visit. Bodhi was already not feeling well--he hadn't been eating since we traveled from San Diego, and I brought him in primarily due to concerns about his anal glands. Despite that, they proceeded with an ear exam, using excessive restraint instead of calming techniques, which completely traumatized him. I've been to other vets who use simple methods like peanut butter or distraction to ease dogs into exams, none of that was even attempted here. Dr. Pan also did not listen to my concerns. One of the main reasons I brought Bodhi in was to have his anal glands checked. Instead, she performed a rectal exam without addressing that concern directly. Afterward, they wanted to check his anal glands separately for an additional $38 charge, which I refused because I didn't understand why this wasn't done during the initial exam. The whole situation felt disorganized and unnecessary. On top of that, Dr. Pan blamed me for being present during the exam and said Bodhi was being "dramatic" when he reacted to having his ears checked. That was incredibly frustrating to hear. My dog was clearly scared and overwhelmed, and instead of adjusting their approach, they dismissed his fear and put the responsibility back on me. By the time they finished restraining him for the ear exam and rectal exam, Bodhi was already extremely stressed. Despite this, they attempted to administer subcutaneous fluids using even more forceful restraint, with zero compassion for his condition. They only managed to give 100 ml and still charged $100 for it, which felt unreasonable given how poorly it was handled. They wanted to restock him without me present to give the additional fluids of 300ml and I refused due to their inexperience and mistreatment already. Overall, this experience felt traumatic for my dog and frustrating for me as an owner. I would strongly recommend that this clinic invest in proper fear-free training and learn how to handle anxious or reactive animals with more care and understanding. read more

We had our Bailey spayed here and the experience was just amazing. We felt she was in great hands from the start. Everything went just as planned. Bailey healed so well and so fast. They called to check on her. I highly recommend this hospital for the best service! read more

Desert View Animal Hospital - Veterinarians Near Me - Phoenix, Arizona

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Great with my Maltese Lukas when we were in town and he got sick with a cough. Thank you Desert View

My poor experience is limited to my encounter with DR. PAN. The rest of the staff were great. I was just looking at some of the ratings here about Dr. Pan. Some are glowing...That has not been my experience!! I had a follow-up for my dog today. My first appt, last week was with Dr. Brophy. She was great! However, my follow-up appt was with Dr. Pan. She's loud, rude, condescending, judgmental, and very full of herself. I've been there a couple times before and she was the same way to me then as well. When you drop HUNDREDS of dollars at their business, the last thing I want is to be treated poorly as well!!! If I had known that Dr. Pan was still employed there, I wouldn't have gone back. As I was loading my dog up for our appt today, my neighbor was outside. We chatted a minute and he wished us luck on our follow-up. When I returned home, my neighbor was still outside and asked how the appt went. I told him that my dog was good, but I had an unpleasant experience with the vet. He asked which vet I had gone to and I told him, Desert View Animal Hosp. He then said, "I took my girlfriend's cat there once. We saw an Asian woman vet. She was very rude!" I said, "Yes, Dr. Pan, she's the same one I saw today". I used to go to Alta Vista Animal Hosp. 7th Ave and Indian School, I think. When Desert View opened I started going there because it was so close, but I'll take my business back Alta Vista or Central Phoenix Animal Hosp. at 1st Ave and Thomas Rd. Both great vets and they're less expensive!! read more

Updating my review after 2 years of bringing our furbaby to Desert View Animal Hospital. Dr. Pan, Dr. Sosnow, and their team have been nothing short of amazing! I wouldn't want to bring my boy anywhere else. They make us & our dog feel comfortable especially since he's a very anxious guy. I love that they all know how to work well with any pets temperaments which is such a breath of fresh air since our boy can be a grouch at times! We come here to get his annual checkups, vaccines, and most recently needed to get his tooth extracted. If you're on the hunt for an animal hospital this is the one for you! read more

Desert View Animal Hospital - After his tooth extraction! Check out the cool bandana they gave him :) - Veterinarians Near Me - Phoenix, Arizona

New to the area so we didn't have a primary vet for our Pyrenees Mastiff. He had a leg issue and was limping around. Dr. Pan checked him out and immediately knew it was a torn ACL. She gave us a list of referral hospitals to schedule his surgery. She did not perform X-rays because the surgery center would do their own and she did not want to double charge me. Very nice. Fast forward a couple weeks, our good boy just got out of surgery and Dr. Pan called just to check in on him and see how his recovery is going. Not too many vets would go out of their way just to check up! Definitely recommend her and her team! read more

Amazing staff care about you and your pets. Dr. pan is trusting and tells you exactly what's happening so you understand

She will let the small stuff go to gain your trust and then get you for the big stuff, all of which for us was overpriced and unnecessary. The first few visits were cool, very kind, completing procedures and giving shots in front of me but that all evaporated quickly. This Vet is very curt and condescending in how she speaks to you, if you dare to disagree, and if you speak back to the almighty Dr. Olivia Pan in the same manner she speaks to you, she bursts into anger, yells at you, and attempts to bully you into doing whatever she wants to your baby. They treat the animals as if they own them, with no regard for the actual owners wishes, express your concerns at your own risk. Forget treatment options, she gives you one option, regardless of the other options that exist. Doesn't listen either, likes to cut you off mid sentence just to blurt out whatever she's thinking, literally responds to half of what you're saying because she doesn't let you finish your whole thought. Been a few times I should've fired her but didn't, this last time woke me up, it's reckless to continue coming here. Initially thought she was very knowledgeable and "professional" like everyone is saying but after visiting with other vets I know now she isn't. I have a few stories I can tell but this is the latest one: Came for a simple urine test months ago, after smelling pheromones on the floor of the lobby my baby had an accident. The Vet Tech immediately grabbed a syringe and sucked up a small portion of it. I asked her to extract it from his bladder, her companion tried to argue with me about the size of my own dogs bladder saying that he didn't have anything left, when I know he did, he's my dog. Got the test results, surprise, surprise there's bacteria in it. Offered me the luxury of spending $249 more to have it cultured and purchase medication. Went to a different Vet, with urine I collected ....no bacteria found. This should've been the last straw but I went back and this time was worse. When I advised Dr Pan that the last time I was there they collected urine off the floor instead of apologizing profusely, or showing any remorse or concern she burst into a violent burst of anger and yelled "WE DID NOT DO THAT!" "I was there, I saw them do it." I replied. Then she doubled down, stepped closer to be more in my face and said "THAT IS A LIE!" And I said "okay", she said "IF THATS NOT A LIE, THEN THAT MEANS MY EMPLOYEES LIED AND I DONT HIRE PEOPLE WHO LIE!" This was an incredibly strange response to me. Why would I lie about it? ...not like I was asking for my money back, literally had nothing to gain. Her employees on the other hand clearly had something to gain... money/employment. Second, how could you possibly know with any certainty that an employee isn't lying? I've never had anyone try to gaslight me about an incident that they weren't even present for, but this unfortunately wasn't the first time I've seen this behavior from her, she is just too difficult to work with, and honestly with this last display of mental instability I simply can't trust her to care for my baby anymore. And that's unfortunate because I think if she could expand her knowledge a bit and learn what bedside manner is she could be a good Veterinarian. read more

Great service. Treats animals as humans. Very direct with their information. My dog adapted to their workers very quickly considering she barks a lot. I love them. I will definitely be back :) read more

I have been taking my cat here for a few years, but his last appointment was definitely his last appointment at Desert View. He was seen by a vet who was new at Desert View, and who was very rude and unprofessional in my opinion. The front office staff and the veterinary techs at Desert View are very pleasant and helpful. read more

Charging for unnecessary medical exams and then told not to come back!! We recently moved into the area and needed a new vet for our pup. First visit was fine with Dr. Pan. She answered all our questions and seemed thorough until she accidentally dropped the needle w/the vaccine on the dirty floor but then proceeded to INJECT THE DIRTY NEEDLE into our dog... I should have known then that this establishment had POOR ETHICS. Paid $38.00 for the first exam plus the vaccines. I overlooked the occurrence and returned for 1 booster shot in 3 weeks as instructed. Looking through the bill I see I was charged $55.00 for an annual wellness exam when he just had a full head to tail exam only 3 weeks prior and not to mention not even a year old yet!?? How is that annual? I called the office thinking that was a mistake but ohhh no Dr. Pan proceed to yell through phone that she had to answer all my husband's questions and needed to bill for her time.. Medically billing it under an UNNECESSARY FULL WELLNESS EXAM IS FRAUDULENT. She tried to say that all other area vets charge much more for each visit. Begrudgingly she refunded my money and told us "We need to find a new vet." For reference I did call other local vet offices who charge an initial exam fee then proceeding office visits are 1/2 the initial exam price. Save yourself sometime and find a vet with good ethics. read more

Our pet was under the care of another vet in the area, and we were having no luck in the two years of our pet starting her seizures. I decided to switch vets just to see if we would have better luck. We are forever grateful to the care our pet is now getting. Since the switch our girl has no longer suffered a seizure. We went the first visit, and Dr Pan did the bloodwork was very informative & caring. She was able to switch up medications and thank goodness it's been very successful! The front desk receptionist they are amazing, and VERY helpful. The facilities are so clean, and it always smells very good in there. If you're looking for a vet and live close by go see them your pet will be in good hands. read more

Wow, what can I say, this place was incredible, thorough, friendly and one of the best vet experiences we have ever had! We were driving through from out of state and needed urgent care for our dehydrated and sick (auto immune disease) Great Dane, Henley. Dr.Pan was an angel and knew her stuff! She asked all of the questions and even called us from her home to check in on Henley. We wish we lived closer to come see her regularly! The staff was also very informative, thank you for taking such great care of him and giving us all of the meds, knowledge and comfort we needed. read more

Desert View Animal Hospital - Clean waiting room - Veterinarians Near Me - Phoenix, Arizona

Our dog has been a patient at Desert View Animal Hospital for many years. They knew him so well and were so good and patient with him. As a senior (15 year old) dog, he's had a few serious health issues, most recently having an emergency each month over the past 3 months. Dr. Pan saw us through each one. I will be forever grateful for Dr. Pan's kindness, compassion and help all the way until we said good-bye to him just a few days ago. I highly recommend Dr. Pan and all the wonderful humans at Desert View Animal Hospital. read more

Update: Dr Pan has really shown to go above and beyond for her patients! My dog needed a surgery for his leg (she referred us to the board certified surgical vet) and she has personally called to check in on my dog Swiper throughout the process and offer helpful advice. I 100% wholeheartedly trust Dr. Pan's expertise and care (as well as the rest of the staff). read more

Our elderly Akita was having incontinence problems and Dr. Pan was able to prescribe something that helped even after a different vet basically said there was nothing much they could do due to our dog's advanced age. The fee and prescription cost was very reasonable (the fee for the visit was actually less than the fee from the other vet who couldn't do anything to help...). We are bring our pets here from now on. It's a small, friendly office. read more

The staff was very nice and the vets were really amazing ,they definitely love what they do and love our pups!

I absolutely love Dr. Pan. She is on task, thorough and sympathetic. I bright our puppy in as a new patient. She was amazing with him. The next day I brought my older dog in. And we got bad news on her, but she was very professional and sympathetic. I can't recommend her more. Her front staff is also amazing. China helped me get our older dog in the car because I was alone. She brought the stretcher out to get her in the car. Love them. read more

We used Dr Lieb for several years until recently when we felt we had to find another vet. We had Dr Lieb put our Westie, Emma, to sleep and the experience was not a good one. Our expectations were driven by what we had read online about how most vets will give a sedative and then time to spend saying goodbye. When you are ready they will administer the med which puts them to sleep permanently. Dr. Lieb said that by the time Emma got a sedative she could have her done by then. So while Emma was still aware and able to feel everything the vet shaved her leg and rooted around for a vein. Emma, could feel all this and was not happy and fought all three of us. This went on so long that I got completely nauseated and upset and had to leave the room. My husband said the vet eventually gave her something to calm her down since she couldn't get a vein with her squirming. Emma had 15 good years and I wanted her passing to be as good an experience as it could be. She did not get that. read more

Update: I have a dog with 9 lives thanks to Dr. Pan and her team. DVAH is the absolute best! Dr. Pan and her team treat your pets as if they were their own. Dr. Pan is an expert and she is also conservative in her approach, which I appreciate. Desert View Animal Hospital is a place you can trust! read more

Desert View has always provided wonderful care for our animals. The staff is very caring and responsive. We have been coming here since the 1960s. Can't say enough. read more

Dr. Pan and her staff are amazing. From saving my grand dog's leg after being hit by a car, to treating my 3.5 pound chihuahua's dentals, and my Staffordshire Bull Terrier's skin and ear allergies I can not recommend her enough. Thank You Dr. Pan! read more

Been there a couple of times. Friendly staff, nice service, good doctor. Fast response

Based on my first and most recent visit - this place is amazing! I recently brought my cat into this location because the previous vet was unable to properly care for my cat or diagnose her. I brought my cat here, and the service was great! I was met with friendly faces, an abundance of knowledge in regards to why my cat may be acting how she is and what the possibilities could be, and action was taken in order to diagnose her symptoms. They quickly ruled out any bacterial issues, crystals, or stones, and it ended up just being inflammation due to stress. This is exactly the type of care I expect when I bring my loved one in. Affordable too compared to the last place I unfortunately visited before this. I was recommended this place by family and friends, and I'm very grateful to have found them. I will be coming here in the future if any of my pet family needs care. Dr. Mary Lieb is great! read more

Very friendly staff. Organized and efficient. Clean waiting and treatment rooms. Dr. Pan is kind, thorough and professional. Super happy to have them caring for my dogs! read more

After moving, I needed to establish care for my pet and after looking at Desert View's reviews on yelp and google as well as checking out their website I decided to give them a try and I am so glad I did. My pup, Tucker, was so well taken care of, given lots of treats and positive attention and praise from the staff, and even got some compliments from other pet owners that were there! Dr. Pan and her staff were so good with and to him and made sure to ask all the important questions (diet, allergies, my concerns, etc.) Dr. Pan even made it a point to come into the room (out last vet just stuck us with a tech the whole time) to introduce herself and took her time checking out Tucker and making sure everything looked good with him and made sure his records were updated with the shots he received yesterday. The tech we were with initially was very thorough in his intake of Tucker and spent lots of time making sure he was comfortable before ever moving to the next step. I cannot say enough good things. If you are on the hunt for a new vet, bring your babies here. You will not regret it! read more

Looked up clinic Dec 2019 originally when I could not get an appointment with my vet for my GSD. This review is long due, well deserved and was on my list to do because of how great this practice is. I was so impressed and so happy I found it because Dr.Pan and her staff were nothing short of amazing. Dr. Pan thoroughly examined my dog, his medication history and explained everything to me down to a T. I have never had anyone explain all options so easily and clearly that I barely had any follow up questions, this is B I G! Needless to say whatever issue my dog had was resolved, the prescribed treatment and follow up was fantastic and I could not be happier. read more

I needed a vet right after Christmas for my year 1/2 male cat Spencer. He was showing symptoms of a possible blockage and/or urinary track infection. Very serious as either could take his life. I used to have a fantastic vet for over 25 years but she retired about 10 years ago and I've been without one since. The few I've tried during those years were less than adequate to say the least. After searching & reading reviews Desert View came out on top. Called for appointment (it was late afternoon) I was able to get in early the next morning. I was not disappointed with my choice. Dr Pan took a great deal of time explaining possibilities for Spencer's symptoms & various options to think about. She did a urinalysis test. Luckily he had no blockage or UTI and very few crystals which could be treated with a change of food. She also reminded me that stress such as new cat(s) roaming close to our house/windows may also manifest as problems with keeping food down & passing waste easily. For these particular symptoms she went into detail the various options. I felt completely confident of her knowledge and blessed to have found my wonderful new vet/office after so many years without. The fees were reasonable and no pushing of unnecessary things. The staff was equally as wonderful/helpful. So if anyone is looking for great place to take your animal(s) this is the place!! I'm happy to report Spencer is nearly 100% better I'm thrilled to have found my new vet Dr Pan & her staff/office read more

Dr. Olivia Pan is everything you could want in a vet; caring, empathetic & knowledgeable. It's very reassuring knowing my dogs are in her "good hands". Thank you for all you do Dr. Pan, licks from Hoop & James read more

First time visit to Desert View recommended on Arcadia Living site. Dr. Pan and all staff were caring and very helpful. Helped with aging former stray cat with kidney issues. Would return and recommend this vet to anyone in the neighborhood! read more

This is my second review of Dr Pan and all of the staff at Desert View Animal Hospital. Recently one of my dogs died and a week ago my other dog required surgery. Both experiences can be upsetting and worrisome for us pet lovers, but the support, care, and empathy I received from everyone at Desert View was incredibly reassuring and sincere. They are wonderful human being as well as professionals. I thank them for their help and work. Steve Serlin, M.D. read more

Dr Pan is amazing! I've been going to this office for a long time, when our original beloved vet retired and Dr Pan took over it was a seamless transition. The office has only gotten better under her leadership, both of my senior dogs love and trust her! read more

I love this place! My dog gets really nervous and anxious at the vet, and they were so kind, patient, and professional. This is where I'll be bringing my pup every time I need a vet and I couldn't recommend it more. read more

I recently had to put my four legged best friend down it was so overwhelming I had raja for about 12 years he had a tumor that was inoperable so me and my son went to say our goodbye to a beloved family member I spent as much time as we could I loved him dearly Dr Pan and her staff were so kind to my raja sadness day ever but everyone there was sad to see raja leave I just want to thank everyone for all the kindness you showed god bless you all read more

When our favorite vet left the practice we switched to a different vet's office. My cat, Friday, was limping terribly so I took her to the vet and was told there were no broken bones so it was probably a sprain and she'd be okay. Well she got worse and our vet had gone out of town. I'd heard good things about Dr. Pan so I took Friday there today. Dr. Pan thoroughly examined her and not just for broken bones. She found a wound on a weight-bearing toe that had gotten infected and was swollen. She cleaned it and gave Friday antibiotic and pain injections. I'm actually glad our other vet had gone out of town so I'd try Dr. Pan. We will be switching to their office. The other personnel in the office were also friendly and positive. read more

Amazing staff... I adopted a puppy from a shelter and she became sick after a few days. I brought to Desert View and the doctor even called personally to check in on her the next day, brought her in for fluids daily for a few days and the entire staff knew Hopper and took amazing care of her. Honest and sincere group of people... highly recommend! my pup perks up when we get there! read more

I am very sad to be writing such a poor review for Desert View Animal Hospital. I have been taking my dog there for almost 4 years and the previous Vet was wonderful. Sadly she retired. I have been to see Dr Derksen 4 times now and I am not impressed. The first few times I noticed how prone she was to push medication on the problems with my dog. I, also, noticed a significant increase in the price of the medications. I have no problem spending as much money as needed to help my dog. However, I am a nurse and I know some of the choices of medications could have been different, saved me money and still treated my dog. I wanted to give her the benefit of the doubt, because I really like Denise at the front desk. She is the only staff member I recognize now. All the vet techs I knew and really liked no longer work there. The other good thing about this office is they always schedule me in a timely manner. I got in right away today. I enjoy the convenience factor, but now I am wondering if that is because they do not have a lot of clients!! The last visit was my last straw. When I got to the office the vet tech did not even say hello to me. She was very nice to Finn, but did not make eye contact with me once. When Dr Derksen came to assess Finn she did a focused assessment. Once she was done she prescribed an antibiotic and was literally trying to walk out of the room when I was still asking questions. She then said try this antibiotic and if that does not work we will test him for valley fever. My dog is very important to me and telling me he may have valley fever, but we will wait and see is completely unacceptable to me. The prescription she gave me was doxycycline. I am a nurse and I know this medication is extremely, extremely expensive. When I went to fill it at Walgreens they told me it was going to be 500.00. I call the office back during regular business hours to speak with Dr Derksen, but she had left for the day. I was then told by the front desk about a pharmacy that is significantly cheaper. Why would they not provide that information when I was at the office? I then spoke with a family member who is a vet tech in another state and she said Amoxicillin will treat Finn the exact same and it is 8 dollars. My family member also said that all the Vets she works with knows that doxycycline is very expensive right now and Dr Derksen should have known that. Whether she knew about the cost difference and did not care or she is incompetent, I do not care. I will not be going back to see her again. read more

I've been going to this vet clinic for 3 years now! Dr.Boyd and staff had always been so great with my dachshund Ollie. The staff are very friendly and really care about animals. The facility is always clean and they have a mini fridge of drinks to help you cool off from the hot AZ weather. Also, if your furbaby needs vaccinations, go on Tuesdays 8a-12p (if you're able) for a discount! read more

Recently, we took our 17 yr old, ill cat in. Dr. Boyd provided options, but above all, we appreciated her honesty on our cat's condition. Considering the circumstances, the experience was heartbreaking, but Dr. Boyd and staff was very kind, respectful and professional during this difficult time. read more

Thank you Dr. Lieb for making the day as comforting as possible with our old sweet pug today. We appreciated your help in our time of stress. read more