Great service and was open on the 4th where other pool companies were closed Thank you Icon!!!

ICON Pools is run by a husband and wife that really do care about their customers. They built my pool in 2024/2025 and have serviced it ever since. I do not usually write reviews, but I was going to call them today and looked over the past reviews and do not agree with a 3.9 rating. IF you take the time to ask Casey OR Kelly why something was done or not done, they will give you honest answer. They want to do a great job for the customer and WILL as long as you communicate with them. I give them 5 stars and think you are making a great choice if you decide to go with them. read more

Icon Pools was incredible from start to finish. We needed a new liner and they came to the rescue! Their responsiveness, professionalism, and knowledge is awesome. Our new liner is beautiful! We chose the sunburst/carnival and couldn't be happier with how it all turned out. Thank you! Casey, you and your team knocked it out of the park! read more

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We had received several quotes to install a pool in our back yard. All but Icon said that it either couldn't be done, OR were arrogant and displeasing to deal with. Icon wasn't the lowest quote, but was far from the highest. We went with Icon because we felt Casey and his wife, Kelly, were good and honest people. Turns out they were more than that. Casey, the owner of the company, was here nearly daily working and getting muddy with his crew. He is truly passionate about his family of workers and his trade. If he says something it is the honest truth. The job was done in a timely manner and the pool is BEAUTIFUL! I cannot give more than 5 stars, but if I could, I would. Wonderful doing business with you Casey and Kelly! read more

Icon Pools - Pool - Pool & Hot Tub Service Near Me - Grandview , Missouri

Asking for a leak to be fixed weekly for nearly 6 months, while paying more than $600 per month for your service hardly seems like berating your staff. Furthermore, the text string messages of these conversations proves the exact opposite. Strange that you'd rather complain about a negative review than simply fix the problem. That should be a red flag to all customers. read more

I didnt know a back flow from skimmer. In comes Icon. I get a weekly clean and chemical balance and feel secure if something really bad happens, they'll bail me out. They are very reliable and do a good job. I'm extremely picky about keeping it clean; I appreciate them. read more

I love this place! I love that it's a local company that does a great job and has everything we need to keep our pool looking great. It's really helpful that I can bring a water sample in and they will tell me exactly what I need to get it back in shape. If you need chemicals for your pool, parts, someone to open/close or someone to keep it looking amazing then this is your place! read more

Very nice people, very helpful and pricing on chemicals was $75 cheaper than the other pool company I have bought from. The only reason I did not give them a five is they don't do private pool service in my area so can't comment on pool cleaning. read more

Anything you need from building to maintaining/servicing your pool. No need to look any further than Icon Pools. Family owned business and they'll do their best for you as well. Staff in their stores are always helpful, kind and eager to help. read more

We loved them at first. Great service, low cost, took great care of our pool. This is our 3rd year of using them and we have been really disappointed in the service. The weekly services have been less than impressive. There are now extra charges for opening and closing the pool. We are now expected to take care of certain things before other services will be done. The entire point of having a company come service is so we don't have to do these things. If we knew how or wanted too, we wouldn't need a company. Recommend asking lots of questions before using. read more

Always so helpful and friendly. They have been a lifesaver with all of my questions. Im a newbie and they have been very patient with me.

I go here during pool season a lot. Very helpful staff and quality water testing services that measures everything. Their products are fairly priced. Knowledgeable and friendly. Love the new yellow duck floating chlorinator that turns itself over if it's empty. Highly recommended. read more

We used to be fairly satisfied with pool service by Icon Pools, but have become disappointed over the past year. They increased pricing by nearly 25%, don't always sweep/clean the pool, and rarely return phone calls. read more

It is only our second summer opening a pool. Last year was a nightmare and I felt like the pool store we were using were playing games. This year we went to icon pools and without them our pool may still be cloudy and green. They explained everything in a way that made sense and it made for an easy pool season! read more

Huge thumbs up for Icon Pools Premium Service. Twice a week cleaning, maintenance as needed, open and close each season & great customer service means just swim time for my family. No need for any chemicals at home~ read more

I love Icon Pools. Not only are the prices good but the people that work there are amazing. Casey is the owner and he is very knowledgeable of the services he provides and the products that he offers! The staff here are very nice and knowledgeable as well,I would highly recommend their services or popping in their store front for some pool supplies and pool toys! read more

I called today regarding a Pentair Pool heater after the Pentair company told me that they repaired heaters in my area. The person answering the phone asked if I wanted to purchase another heater and I said no I needed to have this one checked and repaired. They told me that they would get back with me. About 4 hours later they called and told me that they could not come because it was more than 20 miles away. This was not true it is 14 miles to their address from my home. I think that after saying I needed repair rather than purchase they were not interested also they advertise that they work in Overland Park, Kansas and that is surely father than So KC from Belton. read more

I've loved working for this family owned business and I would recommend their services to anyone for any pool/spa work! They do amazing in all areas. read more

Icon opened my pool for me and did a wonderful job! The workers they sent were so respectful and professional. Highly recommend! They even called me a few days later to follow up on service and asked if I had any additional questions. LOVE THEM read more

Pool guy came by banging hard on the door. He didn't look happy about being there to begin with. Took 5 minutes to locate the gate key at which time he said he had to leave for his next customer (after 5 minutes??) Very rude, overall Icon gave me a frustrating experience. Plus I saw they charge $135 for a part I found online for less than half that cost. Do yourself a favor and go somewhere else like Walley Pools. They sent someone right over who kindly explained everything. Wally's gave me the best experience and is very cost effective. read more