Animal caring and working hard to find homes for their orphaned animals. Easy to donate to.read more

I would encourage anyone that is considering donating to, or adopting from BFHS to read the…read moreemployee reviews at Indeed.com to get some insight into the way animals and employees are treated. I wouldn't discourage anyone from adopting here, as it's what is best for the animals. Just know a bit about what type of organization and management you are dealing with. When we recently adopted there was one front desk employee that was continually very snarky. We could not get any real idea of when we could pick up the dog we agreed to adopt. We had to wait for her to be spayed, and the employee seemed to delight in telling us they couldn't give us much of a timeline. I visited our new dog every day the shelter was open while we were waiting for her to be spayed. Almost every day this same snarky employee made it clear they didn't have the staff for someone to let the dog out of her kennel for me. I had made it clear on every visit that I only wanted to say hi and visit through the kennel door. On the one day that employee wasn't there I was immediately offered a meet and greet room to spend some time with our new dog. Quite a difference. There is absolutely no follow up after you adopt. Read the descriptions on Pet Finder and you will immediately notice the over-use of the same cut and pasted phrases. It's difficult to feel like you're getting an honest assesment of each dog. 2 star rating from charity navigator. I absolutely wouldn't support this place financially. The reviews on indeed.com point to fear based management being used to bully employees who actually care about the animals.

Kittens are well taken care of! My kitten I adopted a few months ago is thriving and I'm so happy…read moreto have found him here :)

Very hard-working staff and volunteers! They even had me fill out a 2-page questionnaire beforehand…read moreand sat me down for an interview to make sure the cat I was adopting would be happy with me and compatible with my household. This really impressed me, since it cuts down on animal returns and shows they truly value making sure the animals they help are going to homes where they will be best cared for.

2 big lovable dogs were loose and running every which way. I corralled them in my fenced back…read moreyard. Fearful they would jump the fence, I contacted Animal Control, and the most pleasant, knowledgeable Animal Control Officer came and picked them up. They greeted with open paws and away they went. The owner contacted me later and I redirected her to animal control. She confirmed they are escape artists. Great ending for all involved.

I found four little baby kittens with extreme eye infections and I could not get anybody in Tri…read moreCities to help them until I called Tri-City animal services. I am so thankful that they took the babies and treated their eyes when nobody else would. I am going to make a donation today to this wonderful organization

Would be five stars if it wasn't for the demeaning attitude of the lady working the desk today who…read morewanted to talk down to my wife and act like we don't know how to take care of a kitten. We adopted a kitten yesterday from here in hopes to give our other kitten, which we adopted last week at a different shelter, a buddy to play and bond with. However, the latter kitten didn't take well to the new adopted kitten and was continuously hissing and growling at it. Also, the new kitten wasn't eating or drinking water, even when we would sit by it's eating area with it. We just knew it wouldn't work out and knew the kitten would still be adopted if we returned it because the ladies working yesterday said one of their siblings was adopted right away. They also said we had a week to see if it worked, and if it didn't then we could return it. Nothing was mentioned to us about having to keep the kitten for 24 hours. We also figured the sooner we got it back to its sibling the better it would feel and the higher chance they could get adopted together, because they do make a nice pair. Instead of saying she understood the situation, the lady working had the nerve to ask if the kitten lives in a safe and loving environment. For your info, all of our animals have their own beds and they all sleep with us in our bed if they want to. We have also rescued all of our animals in the past from either a shelter or an impoverished community. On top of her rude communication, when my wife took the kitten back, this lady took our cat carrier in their back area and didn't return it to my wife. My wife had to ask for it back, and when she brought the carrier back out, this worker makes an ignorant statement saying "Is the cushion in it yours too". Talk about no professional customer service. All the other workers there have been very kind and friendly, and the animals look like they are well taken care of. But pray to god you don't have to deal with the rude lady who was working there today. She will try to degrade you and make you feel like crap for even trying to adopt an animal. If I was the manager here I would make this lady take more customer service trainings and learn how to talk to people with respect. But I doubt this will happen since it's a government entity of The City of Moscow and we all know certain government employees have great customer service skills with the people that fund their paychecks and buildings via taxes. I think we will make a public records request to see who was working here today and see what kind of trainings this lady has taken for interacting with people.

I adopted my kitten here back in September. I love her to death, but when she first got home she…read morehad one of the worst outbreaks of URI I've seen. I've volunteered for four years in a large shelter that has seen many many URI cats come through. My baby could hardly breathe at times and constantly had a ridiculous amount of goop running from her eyes. She had to be put on antibiotics. She still shows symptoms. URI is very common in shelter kittens, I'll give you that. But last month, after MONTHS of my baby having very runny poop, I took her in for a fecal exam. I only didn't do this before because my vet said to wait it out, as kittens often have sensitive tummies. So after a few diet changes and still no positive turnout, we did a fecal exam. Turns out she had coccidia the whole time! Boy do I feel really awful about her having parasites in her this whole time... But it made me wonder, how many other cats from this shelter have parasites? My advice? Pay attention to your sick cats! Quarantine them so these illnesses do not spread. I know it's almost impossible to keep shelter kittens from contracting URI, but the adult cats that come in deserve better. Don't let your cats run free on the floor?? There's an awful amount of foot traffic. You're opening up ALL of your animals to illnesses and parasites from the outside. All the cats on the floor are exposed to everything us people bring in, and the cats on the floor expose it to the cats in the cages. I've been in your shelter a couple times since, and I've seen some very ill adult cats with URI symptoms. At least give these cats lysine supplements! Yes, I literally mean there's cats on the concrete floor roaming free throughout the facility. Don't boast about being open since 1978; that doesn't necessarily mean you're a great facility. It means you're the only facility around and therefore the only option for the public. That's why you're still in business. My kitten also had fleas when we first brought her home. The cleanliness level of your facility is deplorable. All that dirt, fleas, parasites, that people bring in on their shoes? All the cats on the floor are exposed. Don't house cats on the dirty floor of your facility. Cleaning once a day doesn't stop people from walking through the door throughout the entire day and exposing your cats to illnesses. Take better care of your animals, for their sake. They deserve so much better in their time between homes. Look at other humane societies for quarantine and cleanliness ideas. It IS possible to quarantine URI cats.

people are rude and the thrift store is gross and my op opinion animals are overpricedread more

I haven't adopted from here but I do volunteer when I have time. The process to become a volunteer…read morewas pretty fast and you aren't required to maintain a schedule. The workers have always been nice and most seem genuinely interested in how the animals are doing and behaving around us. Please remember to check the dates on reviews while scrolling, a few on here are over two years old.

Love Dr. Hoch and the rest of the staff is pretty good and friendly. I trust my beloved pets to…read morethis facility.

( review overdue)…read more Adorable little pet friendly neighborhood! Great variety of items conveniently organized. Brenda was extremely pleasant and patient while helping me pick out what I could take back by car and plane in about a weeks time. Whenever walking in Walla Walla, I will Wags to Whiskers ! Thank You again Brenda !! (10/13/22)

Great shop just off of Main St for any pet needs that arise. I checked out the toys and treats…read moreprimarily and they had a great selection of high quality items. The food section isn't huge but there are a lot of choices. Check it out if you have your pet with you or if you want to bring something home for them