Not sure what has changed with this place but feel compelled to write a review…read more Have been a loyal customer for the last several years since I bought my 2002 bandit. This year was told 1. an appointment is needed to even talk about yearly service, and 2. They no longer service bikes older than 2009. Im curious what the business strategy is here. Alienate existing customers? Make less money because you won't do an oil change on a bike over 10 years old? Either way something has changed with the management of this place. Luckily there is no shortage of bike shops willing to take my money every year.

Been dealing with these guys for a long time seeing as they are the only Suzuki dealer around…read more Generally they are pretty good little expensive but which dealers aren't?! I just went in to order two pretty basic bolts for a Gsxr motorcycle m10-1.25x25 grand total to have it here in 3 days, wait for it..................... 69.32 keep in mind this is the charge for TWO bolts!!!! And it took 20 minutes on the phone!! Needless to say, i found a different bolt supplier here locally and got a bag of 100 for 32$ hahahahahaha suck it Honda Suzuki of salt lake!!! Call me if you guys want me to start supplying you with bolts!!!!

My wife and I were on a 1890 miles ride returning from California to Tulsa, OK when we had problems…read morewith my Ultra Classic. We rolled into Harley Davidson of Salt Lake City around 9:30 am. Devon was such a God send. After a brief conversation he pin pointed the possible problem and Will the mechanic took it from there. We had to replace both wiring harnesses on the handle bars-they were mangled pretty bad from a previous handlebar switch out. They treated us like family, as travelers they put us at the front of the line and got us set up in their upstairs cushy waiting room upstairs. While we waited the parts manager Greg gave us an awesome tip on where to ride as we headed toward Aspen. Guardman pass was all he said it would be and more. Thank you. Will got us fixed up and on our way, confident that the job was done right this time and we got home to Tulsa without any more issues. He went above and beyond! A huge thank you to the whole team at Salt Lake City Harley- especially Devon, Will and Greg. Oh and Todd who checked in on us from time to time to make sure we were good. Christopher and Kathy Tulsa, OK

What are your insights on elevating the quality of customer experiences in a post-pandemic world?…read moreI'd love to share my perspective. As a loyal customer, I believe that feeling valued and empowered is essential. Even if it means paying a bit more, I'm willing to invest in a relationship built on trust. I also believe in giving businesses the opportunity to make things right when mistakes are made, and I appreciate it when they take ownership of their errors and make amends. Recently, I had an experience with Intermountain Harley Davidson that left me feeling disappointed. Last September, I purchased a Softail, and while I was excited about the bike, I noticed some issues that needed to be addressed. There were five spirit bells and some accessories still on the bike, and the clutch was a bit difficult to shift into neutral. I removed the accessories and bells, and Harley adjusted the clutch. I thought that was the end of the issue, but unfortunately, it was only the beginning. This spring, when I took my bike in for servicing, I was shocked to discover that the oil was dirty, the plugs were black, the brake pads were worn down, and the tires were nearly bald. I took the plugs to Intermountain Harley Davidson and spoke with Blake, the salesperson who had sold me the bike. He acknowledged my concerns and confirmed that the bike had not been properly serviced before the sale. He even went so far as to say that I had been 'screwed over.' He promised to make things right, but unfortunately, he didn't follow through. After being ghosted for a week, I finally got in touch with him, and he offered to give me a free oil change. However, I declined, as I didn't feel that it was enough to restore my trust. As a loyal customer, I had expected more from Intermountain Harley Davidson. I've been doing business with them for 16 years, and I've purchased four bikes from them. My daughters have also purchased bikes from them, and we've always taken our bikes to them for servicing. Unfortunately, this experience has left a sour taste in my mouth. My message to others is to be aware of the importance of trust and transparency in business relationships. If you're considering purchasing a bike from Intermountain Harley Davidson, make sure to ask for proof of service. Don't be afraid to speak up if something doesn't feel right, and always get promises in writing. Remember, trust is a two-way street, and it's essential to prioritize it in any business relationship. As I move forward, I'll be taking my business elsewhere, and I hope that Intermountain Harley Davidson will take my experience as an opportunity to reflect on the importance of building trust with their customers.

I used to have a Harley aftermarket shop in Boise Idaho in the early 80's. this reminded me of…read morethose days...old skool... Love it. Rick was super nice and very accommodating. I will be back.

Great place! Rick has the parts you need...and if not, he can get them. Now my one source for…read moreHarley parts.

Super friendly, helpful, and professional. Good vibe and location, helped me out after I received…read moresome bad news on my bike. Overall, great experience.

I bought a bike here hoping for a little happiness after losing my dad. Instead, it turned into a…read morenightmare. Two days in, the bike broke down. They charged me for a "new" battery they never replaced, and I ended up buying one myself. I've asked for the warranty info multiple times, still have got nothing. Later, I found metal shavings in the oil they claimed was fresh. Please, don't go through what I did. Take your money elsewhere.

Stopped by to look at some bikes and these guys took well care of me. They're very knowledgeable…read moreand eager to help. Unfortunately I couldn't find something that I liked. Be aware that prices aren't really negotiable and when they are, there's very little wiggle room. The used bike market has very thin profit margins, so expect to pay asking price + title/registration + $150 documentation fee + 7.5% tax on top of it. That will get you an idea of what you would be paying out the door.

Nick is a specialist in all manners of Harley Davidson parts and repair. He will track down parts…read moreneeded for your repair on anything you own V twin. My BF has been a customer for almost 20 years, and he has never had bad work, and he has like multiple motorcycles. Quality is owned and solely operated by Nick, he has a multi state long and wide dedicated customer base and for good reason! This is the place, look no further for a honest repair done right. There is a bathroom too!!

When my buddy bought a motorcycle from me, he took it to Nick for a few tune-up items. Nick told…read morehim he was going to have to adjust the primary chain, (self-adjusting), and also told him that I did'nt use the primary chain lube that I claimed I had.... I know what I put in the bike. Hard to believe that a professional would lie to sell a quart of lube and a service, and call me a liar in the process. I do a lot of my own work on all of my vehicles including my motorcycles. With some things, I turn to professionals. This guy will never get a dime from me, and I'll be warning others.

One of the oldest shops in the valley, an absolute staple on Salt Lake when it comes to off road. I…read morehave been going there for over 20 years,

Dudes here were super helpful, got me exactly what I wanted. I was very surprised when they didn't…read morehave what I was looking for in stock they gave me the number to a different store. Reciting it from memory. When they didn't have it either they ordered the parts I was looking for. I was very impressed that they cared about me having my needs met quick over going directly through them . I'll absolutely go to them again.

Mike is fantastic! Totally stuck with me in the days leading up to the rental and steered me to…read morethe Harley Softails my group wanted. Awesome EagleRider, awesome manager Mike, awesome ride.

Mike was extremely helpful. He gave us a couple of ideas of routes to take and they didn't…read moredisappoint. This was my first time renting a motorcycle and it was a very smooth process.