I just called customer service to check their price of propane. I'm not a customer so she rudely…read morehung up. Geez if I was thinking about switching service wouldn't pick them!

This company is the worst. Number one it's hard to even speak with someone. The automated response…read moresaid "You are scheduled for December 23". That was on December 28! We finally spoke with someone and were told our propane fill would be done on December 29. Today is the 30th and no one came. Our tank is down to 28 pounds and it is cold. We were afraid to even use our fireplace during Christmas and we are concerned that we may run out of propane.

Pathetic service. Exorbitant prices locked. I got a car…read morecharger in December 2024 and submitted receipt in 2025 for $250 rebate and is rejected as they don't want to process 2024. How does it make a difference if the charger is installed? Arrogant marketing team with serious attitude. Swanee need to work on training their marketing team on customer satisfaction.

I have been trying to get electric service transferred to our company on a church property that we…read morepurchased and are remodeling. We have our EIN from the IRS on the IRS letterhead. I was told that the IRS giving us the EIN was not sufficient, that they had to have a form 147C (whatever that is) or a form SS-4. The SS-4 is the APPLICATION FOR THE EIN. So they cannot accept the actual EIN document, but will accept the application - MAKES NO SENSE AT ALL. Annslee, the customer service rep, was super nice; her supervisor, Ashley was not. Ashley was no help whatsoever and rude.

I usually have a great experience when paying my bill, but Meridith is very rude and hateful. Maybe…read moreshe was just having a terrible day, but I sure didn't deserve to be treated that way.

My rental property propane tank had a leak on the isolation valve causing it to go from full to…read moreempty in less than a month and a half. The company verified the only leak was on their equipment which I am renting. The repairman told me he could get us a 100 gal refill based on the companies culpability. When the order went through there was no such credit applied and I was informed to get an expedited fill (current temps in the 20's down to single digits at night) would be an extra $300. Frequent calls got me to a call center somewhere in India, Pakistan or some foreign country who told me they could not give me a number in the USA to call. SO much for them being Amerigas, maybe Pakigas or Indigas would be more appropriate. I have been a customer for 12 years, if I had a choice I would switch to another company, they seem to be the only viable game in town so I am screwed.

We use this company for our small propane tank which provides for our gas stove and two fireplaces…read more The company would not refill until tank was down to 20%. It reached that in early Dec. so we called for a refill. They scheduled us for mid-Dec. -Jan. 4. They did not come during that time so we called again. Tank was down to 7%, and they said they "would not let us run out." However- they still did not appear. Another call put us on an expedited list. No gas truck. Last call was a promise for a phone call and the truck out by the end of the day. That was yesterday, and I had no gas to cook with last night. They still have not come, and we are completely out. Calls to other companies puts us on the earliest delivery in the first week of February. Thanks, Amerigas; you're another conglomerate which cares nothing for your customers' lives.

Holy Moly! We switched to 'Infinite Energy' when we realized we were being ripped off by a company…read morecalled 'Everything Energy' here in Houston TX. Ever since the switch, Infinite has kept our account up-to-date with notifications that detail our usage and has always kept us informed of outages in our area so we don't have to call in. No other company ever done that for us and we've NEVER felt wronged by them, which is why I am so surprised to see the low rating. Maybe the people complaining are in one of the other states Infinite serves like Florida, NY/New Jersey, or Georgia. We can vouch for the Infinite branch that serves Texas and its nowhere near as bad as the ratings here show. Its an energy company and most people don't get overly excited about things like that, but from what we've been shown they're a top tier organization. Every time we've talked to anyone over the phone, they've been super nice and super helpful. Very professional. Heck, I'd say we're pretty excited about them, because we know what it feels like to be ripped off by a provider. We're thankful for Infinite serving our area. Thank you Infinite. Please use the branch that handles the Houston area as an example and get some of these negative reviews off of here. You're better than that. Hopefully, Infinite Energy will remain our provider for a long time. Apologies to all of those who've had a bad experience, hopefully things get better for you.

'Disconnected gas service for a past due bill of $46.22. Charged me $50 re connection fee and had…read moreto miss a days work to meet local gas company to turn back on. In essence they charged me $300 late fee on a past due amount of $46.22. Slimy. Nasty. Worthless.' Paid bill. Infinite energy sent me a confirmation email service will be restored between the hours of 12-4, someone must be home. I waited all day. No one showed. Now, if I want a hot shower or cook a meal, I have to take another day off work hoping they'll show. Don't do it. Don't sign up with Infinite Energy. They're horrible

Everything!!! Google…read moreNest Thermostat, won't stop blowing hot air, it reached 81 in our house, it's 42 outside and we are sitting here with all the windows open! Called Duke, transferred 3x's only to be up sold and told to Email their vendor..... yes, email THEIR VENDOR wtf???? Zero 000000 stars

During the wind storm we had last weekend, Duke absolutely dropped the ball. Below is my experience…read moreas well as pictures of live wires blocking roadways for almost 30 hours unattended. #1 - the power was out for a total of 44 hours, which is completely unacceptable especially when other people 1/8th of the mile down the road were back up within 7 hours.We werent even provided with any updates and the time was stuck at 10:00 on 3/3/23 as expected time to be resolved, even after we went past that time frame. #2- It took over 27 hours for anyone from the power company to even show up in my area to take a look at anything. Power was lost at 2:30pm on 3/3/23 and the first time I saw anyone out here was at 5:00pm on 3/4/23. Also during this entire time, live power lines were laying in the middle of the roadway as a hazard to have to navigate around to get out of the neighborhood which is absolutely insane. I have pictures to prove this if you would like to see them. #3 - we were finally alerted at 6:00pm on 3/4/23 that the power was restored. We headed home only to find that that was a LIE. Power was still off. We had to re report the outage and was then told it would be noon on 3/5/23 before it would be restored. (finally was restored around 10:30am on 3/5/23 44 hours after outage started). Also, we as of this time, we were the only road in all of canton without power according to the outage map. Why did no one come back until the next day? #4 - due to having no power/heat during wintertime, we had to have a two night stay in a hotel because we have an infant child that cannot stay in that environment. That cost almost $350 itself #5 - due to the power being off for so long, $400 worth of food was spoiled and had to be transported to the dump At the end of the day, we were lied to, forgot about, left with dangerous hazards, and over $750 out of pocket. I am contemplating taking this story to WLOS or another media outlet as this is ridiculous and no one else should have to go through this and Duke should be held accountable to higher standards than what we received as loyal paying customers.

Outstanding experience with Miller Well Drilling again today. Problems with cell phone coverage…read morerequired that we resort to texting, and we were able to get technicians out on a Saturday, despite snow covered roads. The two technicians arrived within the time frame promised and quickly assessed and fixed the problem. We gladly paid the weekend rate to get our water restored, but Miller warned us in advance of the rate and gave us the option of delaying until Monday. so, no surprises. All in all very responsive and got our water running quickly. I highly recommend this company - excellent service and very reliable.

This group is great at billing and overcharging you but horrible customer service, not reliable and…read morebasically poor business owners. I was charged 4 times outrageously expensive trip fees and my water filter wasn't even repaired or running. I asked for an owner to call me to discuss the unfair charges and it took 2 months to get a phone call. Then she still didn't offer to make the situation right. I was a long time customer who always paid and was very patient with their excuses. No more Call Murphy or Blue Ridge for help, do not use these rip off artists

I'm a lifetime resident who has had many encounters with the Maggie water department side of things…read moresince they put the water up Jaynes Cove Road. While the office staff has always been pleasant and helpful the same cannot be said about some members of their repair crew. Over these many years we've had countless episodes of them not flushing out the lines after they break despite the fact there is a flush-out valve just above my house. While the district manager always insists they "always do the required flush out" the video included in this review shows they simply do not. If they do flush the lines they do it many hours later once all the "mud" has been pushed through my house. This not only causes the water heater to need replacing every few years but the air that comes through the lines does so with such force that it blows out the valves in the back of my commodes. I've had to replace many of these simply because of the pressure from the air. My most recent blow up though occurred Christmas Eve day 2025 when the water went out yet again due to a line break. I approached the crew in good spirits but when I asked the simple question of when the water would be back online the kid digging down in the hole took it personally and made a smart mouthed comment to which I asked the district manager, who was operating the backhoe, if he was going to put up with his behavior. At this point the manager gestured like he was coming out of the backhoe to physically remove me from standing near the hole as I was talking to his employee. He had requested in a hateful way that I move out of the way even though the backhoe was not in operation during this confrontation. After they finished the work they left a big pile of dirt on the side of the road connected to my property. They have as of yet, March 25, done anything to fix this making it impossible for me to mow that area. They have however repaired another neighbor's area they recently repaired another leak. That leak was a week or so ago and is when the video I've posted was repaired. It's clear that the district manager has a beef with me so here's your review.

Water, water every where, and many drops to drink. Thank goodness for "Maggie Water"! Very nice…read morepeople. Whenever you call them, you know a friendly voice will greet you. They are always working! No one can say that they are lazy, no sirree. If you have a water problem, they come right out. They explain stuff to you so you can understand it. And, they got candy at the front desk, so paying a bill is not so bad when you have sugar in your mouth. Love 'em!

Horrible customer service. Apparently Something went wrong with my meter and a technician came out…read moreto check it. I had no idea anything was happening. I didn't notice anything was amiss until my power went out. The tech had arrived and shut down my power without telling/warning me of what he needed to do. It was super inconvenient given that i was on an important meeting for work. When i lost power I looked outside and saw GA Power tech. I approached him to ask what had happened, and to ask why he hadn't informed me of his plans. He spoke to me in a manner that was at first dismissive, then aggressive. He to my face (and eventually to his supervisor) saying that he had knocked on my door to inform me. Why not just take accountability and apologize? I felt i had to call to complain. I called the customer service line and a representative took my contact info so that a supervisor could call me back. The supposed supervisor called me back to apologize for his rudeness, but gave no reassurance that the tech would get pd around customer service. To add insult to injury guess who saw a huge spike in her usage on the bill for that month? The highest bill I have seen in 3 years. I called to ask for an explanation, but got no joy. Basically they claimed the bill was correct based on the reading from the tech. Smh. I had to just eat it and pay. What else could i do? Good luck folks!

Terrible service and no same day setup. Truthfully, does not make sense on how they can't provide…read moresame day service for emergency situations. Would give 0/5 if I could.