Blue ridge installed security systems in our home with faulty devices. The security system would go off without any reason, had cops dispatched for no reason and then sensors that were supposed to be new would not work. TERRIBLE EXPERIENCE. Customer service reps did not address the issues that we had. and continued to give a run around for the problems that we faced. the system was installed for less than a month with all of these issues were occurring. read more

Home security is garbage. I've been complaining for 10 months.. problem has not been resolved.

The worst possible company to deal with and here is why, I had inherited my dad's summer property where he had their service so made sense. When installed they were great, they came in a timely manor and did the install that is where the good service ended. When ordering the service they were told it was a summer only residence and service would be suspended, they told me no problem just need a stop date and a start date. My now late husband said okay play it by ear.Summer goes by we all get sick, COVID figured well we will go up when better and once we close we will suspend service till May. Problem was that my husband did not set better, he passed away the 30th of September. So we pushed off closing till late October. I called to pay the bill in October and did so but was informed my billing date was the 6th so I would have to weight till November 6th to suspend service. Okay fine I will pay the bill and be good till May 6. But that is not what happened. I thought all was good since no bills had come, fast forward to May a bill arrived I put it aside figuring it was the first bill I will handle it when I pay all my bills, but 2 days later I get a collection letter for 544 bucks. I call Apex and they tell me that the service was not suspended till the end of December and there was an equipment fee! I call Blue Ridge and was told that a supervisor was needed and someone will call me back about the issue. Okay great not days but 2 weeks still no call back and I am headed to open up, call them and was told I owed over 200 bucks plus the restoration fee because the service was not suspended. What are you kidding, I had all the dates but not the name of the person I spoke to. I knew that with my husband's death money would be tight so every penny counted and because they didn't even have the decency to call back I had to reach out again I should pay for something that I didn't even receive a bill for. I guess they figured that I would just pay them this fee. Nope they are horrible and I will not be bullied by them. They may be the only cable company but they are not the only Internet company in town. I may not have Internet for the weekend but personally I think they thought it would force my hand. Nope told them to get their equipment out of my summer place. It would be waiting for them on the porch because they would not be allowed inside my summer place again. My recommendation use Verizon it is 25 bucks a month with auto pay and has a faster speed. With all the streaming apps it is really all you need. Stay away from them and their way of business they are horrible. Again 1 star because if timely instillation not no stars for business ethics and customer service. read more

They're the absolute worst. Moved here in 2019 and love EVERYTHING about it, except this scumbag monopoly. Someone really needs to investigate how they're allowed to run a straight up monopoly in this county. Why is it T-mobile 5G is available in all the surrounding areas, but not here. It's not because the area doesn't have 5G coverage because I'm posting this on my 5G phone, in 5G. Beware their promotions too. Once their promotion is over, your bill will, literally double. Pike County deserves better than being held hostage by this greedy monopoly read more

Awful customer service. All around horrible experience. Was a customer for less an a week only because I had no other choices for internet. Or so I thought. If you're like me and blue ridge has a monopoly in your area, look in to AT&T internet air for decent cheap internet or Starlink read more

Worst company ever. You can't even blame the customer service representatives, I wouldn't want to be great on the shit wages they pay and the way they treat employees. And then the way they treat customers. I CANNOT WAIT FOR A NEW OPTION. HORRIBLE. Once optimum moves in, they are DONE. Business that relies on no competition, no wonder they're horrible. Can't wait to cancel. read more

They are awful. They have a monopoly in northeast PA which means they can be as shitty as they want for customer service and boy, do they exercise that. My dad's name was on the account. My mother called to ask to set up her username and password on Monday and was told she couldn't because her name wasn't on the account. They've been married for 45 years. She put him on the line and he made the changes and added her name to the account. Then on Thursday, she calls back and tells them the issue still isn't resolved AND THEY TELL HER THEY CAN'T DO ANYTHING BECAUSE HER NAME IS NOT ON THE ACCOUNT!!!! ARE YOU F*CKING KIDDING ME?!!!! They are AWFUL!!!! read more

Buyer beware do your self a big favor DO not get BRC Find another cable company or just stream this is the scam they pulled when they set up your system they Put you on a special pricing program once the promotion Is over and they don't tell you that it's over they jack up your bill double of what the promotion was read more

I have to give you kudos. Our cable receiver died at around 1:30 today. I called customer service, you had someone here in 1 1/2 hours switching out our box. Thank you for phenomenal customer service on Christmas Eve. read more

2021 was the worst concert ever. If no stars were available I would be giving at that. We purchased VIP tickets for us to walk 2 miles to get to the entrance and then another what seemed like half a mile to the VIP tent only to be offered nothing more than soda and beer no food .....bathrooms are limited and it was super crowded. Nobody was wearing a mask. I am expecting a refund ....this was the biggest waste of time and money. I ended up having to be escorted via medic and police just to get out of the crowd. I work for Interscope records and this will be escalated read more

I have been a customer with Blue Ridge for about a year now. My service is in the Stroudsburg, Pocono area. When I am on my xbox, Iphone or Macbook- the devices will lose connection about 4x throughout the day. I will have to reset my router at least 5x a week. The connection works when it wants to. I do not understand why I am paying for a terrible service provider. Oh wait, I am paying them because they are the only provider for my area. I miss Verizon.. read more

This is the absolutely worse cable/internet service I have had to deal with. From the top down just HORRIBLE! Their customer service is the worse I have ever encountered. Their prices are above the roof and they charge you overage fees out of nowhere for the internet. They know that they are the only offering in the area at this time so they could care less. I cut my cable just to be able to manage the payments for the internet alone which I am only keeping because I work from home. For all those wondering, there is a competitor that I have had before who is coming to the Stroudsburg area this year, 2018. I can't wait so I can dump these guys. read more

I called Blue Ridge to see if I could shave a little off of my bill. I did disconnect a few channels and my bill went UP???!!! What on earth? I really don't have any issues with the service but wow, $240 per month for cable, internet and tv is insane! About to give Fios another try. Ugh read more

It's ridiculous that during a pandemic, they are raising their prices. People are out of work trying to make it and they raised their prices. They never give the people paying their bills any specials, only if you are a new customer. Time to look into direct TV and get away from these people. Total rip off. read more

Blue Ridge gave the coverage needed for internet and phone service living in the mountains. With other satellite companies when the rain came the service was knocked out. My question to Blue Ridge is why aren't customers allowed to watch programming on a laptop in realtime. Why must you record programs to watch at a later time. In the world of modern convenience they are behind the times. Get up to date BLUE RIDGE!!! read more

Apparently the only thing Blue Ridge trains their employees on is how to turn a router/modem on and off again. My internet that I'm overpaying for has gone out 4 separate times TODAY bringing the total to 57 outages for 2020. I legitimately cannot wait for and already trust Elon Musk's unproven space internet more then this overpriced garbage that they can barley even provide to begin with. read more

SLOW SLOW SLOW! falls off all the time, slow. Did I mention it's really unreliable and slow? read more

Blue Ridge - This is my current speed on Blue Ridge Internet... - Telecommunications Near Me - Stroudsburg, Pennsylvania

I don't even want to give them one star. I'm now to the area, I've had cable for 2 weeks, 2 weeks !!!! My first bill came today for 507 dollars. Completely disgusted by customer services explanation, we charge for 3 months up front Cheryl said!! Then I asked why the local news Chanel's were all out of New York and they said for an additional fee I could get PA local. Directtv is coming next week and I wouldn't recommend this cable company to anyone. Blue Ridge is horrible in customer services and to the consumer. read more

My experience with Blue Ridge is not good at all. I really think they take advantage of older people. After 20 years of using them i think they got even worse. Last August I was informed that my cable box was becoming obsolete. I was told that this type box was no longer offered and I had to replace it with a streaming box. They gave me the box with instructions to set it up. From day one I had issues with buffering. I called several times and they did system checks, reboots and nothing worked. I use my own high speed router so I was told i would need to rent theirs or replace mine with a better router. I paid a lot of money and purchased a very good router but the issues continued. after several more calls they sent a service tech to my house and replaced the modem and streaming box but the tech said something was connected from the old system that was causing interference and he removed that and it has been fine since. so I went 7 months with terrible service. The thing that makes me more even madder is they never informed me that all I needed was one streaming box in the house if I had smart TV's or fire sticks. It was only after I went to the office to turn in one of my mini boxes and cut some services to get my bill back to a reasonable amount the person behind the desk told me I only needed the one box. So for 11 months I paid for 3 boxes I didn't really need. They really took advantage of a senior citizen. read more

I mistakenly instructed blue ridge to shut my service down on the first of the month. I didn't realize i needed it an additional day. Barbara at Blue Ridge was incredibly helpful in reactivating my service for one more day (moving day). I hope to be moving to a place with quality service like Blue Ridge read more

I pay the absolute highest amount I can pay these people for unlimited data (because they cap how much internet you can use....) and my WiFi speed has never been worse. I recently had lived in an area where Comcast/Xfinity was my only option, and I hated them because it was over priced and the speed was okay at best. Blue Ridge literally makes me WISH I had Comcast again. I had to turn my WiFi off and use my regular cell phone data just for Yelp to load to post this review. Get literally anything else. Plugging your computer into a tree would probably be a better option. read more

I can't not stand Blue Ridge. Moved to our new place over a year ago and paid every month on phone. Not the internet. December they automatically charged my card Spent 3 days on the phone and at the ephrata office with bank statement proving I paid it. Now 2 days later they charged my card again. WTF!!!! BTW. You don't deserve the one star read more

Terrible customer service. Spotty service which was corrected after ~4 months. They provided a refund but their auto-payment service wasn't smart enough to not charge my bank account. I called them today and asked for a refund (which they granted) but said it would take ~4 weeks. Absolutely terrible service and technology infrastructure. Will NEVER utilize Blue Ridge again. read more

Its insane how much my internet cuts out. I have to reset it 500x a day its not fair when im giving money.

I am sure better service can be provided. However someone is controlling the amount of service providers that are available in the East Stroudsburg, Middle Smithfield section of Pensilvania. I would not have requested their service if there was someone else but I am being obligated to choose them. I also wish to point out that since this is the only provider they control the prices and clearly not to the clients benefit as it is done here in NY. I will look into the laws that govern this service provider and communicate w the better business bureau. read more

No customer service at all for the tpast 2 hours now on a internet outage which happens all too often.

I don't mind the high prices but what really ticks me off is no Big Ten Network, no NBCSP+. We seriously need another cable company in this area! read more

Their service sucks and very pricey for no reason. Hopefully soon Verizon will be up here

Too bad I have to give this 1 star. This company is so incredibly overpriced it's not even funny. The prices are easily twice that of Comcast which I had in Scranton. Never thought I'd say this but man I wish Comcast was available here. The fastest internet they have is 100 Mbps, which would be great if it was actually 100 Mbps. Problem is the BEST i ever get is 35 Mbps and that's on a good day. Upload speeds are max 3 Mbps so... dial-up anyone??? And for that shoddy service plus basic TV with one cable box and their "HD Upgrade" (which is free with Comcast) I pay almost $200 a month. Worst yet, this is their introductary price!!!! In 2 months my bill is going up because the intro period ends. Oh... and there's a cap on internet. If you go over, expect your bill to be double for that month as they charge per GB after you go over. Worst company ever and a prime example of taking advantage of people who have no choice but to use their service. No FIOS, no DLS... Please go out of business BRC and let one of the real cable companies take over!!! read more

Found my internet to be crazy slow. Thought it was my laptop until I started asking around. Many seem to have the same issues. My cousin few miles away tried to rectify the issue by getting the high speed upgrade only to find it to be slower than the standard speed. Friends and family that come to visit get frustrated when in this area as the areas where they come from internet is so much better/faster. Some people I talk to seem to think that they are purposely keeping the service inferior to force you into paying for the upgrade. We definitely need more providers/competition around here. read more

Horrible Customer service and outdated services. 90% of all vendors can flip you on or off immediately. They do not. If you forget to pay your bill it is two weeks until they are willing to turn you back on even with their $49.50 reconnect fee! But my main complaint is that no matter when you call 6am or 10pm, you will wait on the phone for 20 minutes before someone picks up. Then they say they had high call volume but after 22 calls between Wednesday and Sunday you would think "call volume" slows down at some point. They made excuses each time and when I requested a manager to file a complaint, I was told no one was available and they would be happy to leave a message. while 3 weeks later, still no return call. HORRIBLE COMPANY!!!!! AVOID .. As much as I hate Comcast, they are 100 times better then BRCTV! read more

Product is poor. I thought we needed a new TV due to the poor picture quality. Football Sunday channel would go black then come back on. Internet had constant interrupted service. Hitting the reset button some days 2 or 3 times. Thought we needed a new router. Read some reviews and realized we were not the only customers having these issues. Called to ask if there was any sport packages we were missing out on and was offered 20% off our total bill due to the fact they did not have the football games we were interested in. Told the lady I needed to speak to my husband before I made a decision. Called back on another day after doing some shopping and I was told there was no special deals for current customers......unless we put a landline on our bill. Very poor customer service skills. We went with a satellite company for our TV viewing and Frontier is new to our area for internet. Looks like we purchased a new TV by the quality of the picture. Watched football last Sunday and not once did the picture go black. Frontier was just installed this morning but no dropped internet all day. read more

Extremely slow internet speeds. Consistently throttles (slows down) internet to 50kbps every night around 8:30ish. Internet is completely unusable at random times throughout the day in addition to this. They're also a monopoly in my area. I would give them zero stars if I could read more

I have been with BRC since 1995 and never had any problems with their representative they do their jobs , they have always been very pleasant , however for the first time ever I went to drop off equipment at the Ehler office in stroudsburg, and WOW that rep that tended to me was silently unethical , she never made eye contact and was not professional at all, I answered my own questions she really left such a bad taste I was not impressed now I see why that office is rated 1 star . I have a service dog she was acting as if my dog was on her face he was 5 ft away and lying still she claim to be allergic , I can understand allergies, however if that's the case then should've gotten another rep to tend to me instead of displaying a rude and unethical behavior and unprofessional 100%. So you rather treat the client in a rude manner then represent your company properly . Don't care to visit that branch ever.She was behaving very ignorant . Where is her Mgr I would've loved to speak to them. Representatives not only represent company but they also represent their management that is horrible customer service. She needs to go in a bubble . Managers need to train their employees on today's procedures in the "What if's more and more people have service dogs so she's gotta learn to deal with it or find the proper way to be professional not ghetto. read more

I read some of the reviews & I really don't know what's the complaint? All cable cos are overpriced & most monopolises the public unless you buy dish, etc. I guess most of the complaints are Internet related, which I again don't have a problem? I never had a problem w service here in Lancaster County (Ephrata) I know we are surrounded here in Lancaster County by Comcast & I hear the same complaints from Lancaster Comcast customers that I hear from (Pocono) Blue Ridge customers. Some wish they rather have Blue Ridge than Comcast (another monopoly) due to high prices & lack of channel options compared to BRC? The only complaint I have is they do not offer BTN & Comcast does? But Comcast, you have to pay extra for NFL Network & BRC you dont? read more

Out date cable services on demand is horrible and hard to find shows. I have been trying to find ON DEMAND History Cannel Yellowstone Horrible terrible read more

There the only cable service in town and there customer service is horrible. I moved 3 miles down the road had them come out to connect service to new home. I only had 3 TVs moved the service tech took my 4th box with out my knowledge. I looked for it for a good hour finally called and asked if he took it and they said yes and they would be happy to bring it back out and set it up for me for a fee. When I spoke to the service representative they new that they were the only cable company and I didn't have any were else to go. If there was 0 stars thats what they deserve. read more

We have had trouble for over a week with our email accounts not working. Spent hours with Blue Ridge, to no avail. We cannot even get into Windows now. It's become worse rather than better. Very frustrated. read more

Paying over $180 per month for sporadic services. Works great when/ if it works. No phone, internet or cable for hours during from a minor storm. Though we have generator this cable company blames power company for failed services. The only game in town. read more

I'm really sick of this company. It's expensive as all get out and is also the MOST UNRELIABLE. Our internet is ALWAYS slow or not working at all. We've called repeated to get faster internet for what we're paying, and our response is either "you currently have the fastest internet" or "you can't have anything better because of the trees in your area." Come on Blue Ridge. We've flown people to the moon, but y'all can't give me good, reliable internet because of trees? Try again. DO NOT GO WITH THIS COMPANY. Once we find another reliable company we will be GONE. read more