My sister visited the store for what should have been a simple phone upgrade. The salesperson told…read moreher her monthly bill would increase by "about $6 a month." She completed the purchase, paid the applicable sales tax, and left believing that would be her only additional monthly cost. When I later reviewed our family plan, I discovered that AT&T Protect Advantage Tier 4 insurance ($19/month) and the AT&T Next Up upgrade feature ($10/month) had been added to her account. She did not request these services, was not informed they were being added, and was not shown an itemized breakdown of the recurring monthly charges before completing the transaction. After I contacted AT&T customer service, the unauthorized services were removed and the account was credited. While I appreciate that AT&T corrected the issue, customers should not have to spend time identifying and removing services they never requested or approved. This is not an isolated incident. A separate AT&T store in another state added optional services to my father's account under similar circumstances during a phone upgrade. Also if you search online, you'll see many other customers have experienced the same issues. Because of these repeated experiences, I have filed complaints with the Better Business Bureau, the Federal Trade Commission, and the appropriate Attorney General's Office. I believe AT&T should require customers to review and explicitly approve all recurring monthly charges before any transaction is finalized.

I bought a tempered glass screen protector for my phone for $30 and was told that any replacements…read morewould be free. However, I was NOT informed about the additional $10 fee for replacement. If I had known this, I would NOT have purchased it. Instead, I could have bought three screen protectors on Amazon for $7, as I have done previously.

Great service. Great listener. Easy parking. Good teps that care about you…read more New manager is also great. Miguel

I was greeted by Alexis as soon as I walked in. She did everything she could to help with upgrades…read moreto my account. She spoke clearly, walked me through all details of the process & showed me ways to save that I didn't know about at the time. Her assistance is a MUST next time I visit.

Last night I went to this AT&T to go over my account in regards to my data usage. I had a horrible…read moreexperience at the AT&T in Bartonsville and I will honestly never go there again. The employee didn't want to be bothered with me, when were no customers in the store, so I asked for a manager only to be told she was the manager. SO this is why I ended up in the Stroud mall, where I have to say I had the best experience I've ever had with AT&T and I was hesitant to go after my experience in Bartonsville two weeks prior. Matt Mancini was working and I want to say how helpful he was. He went over my data usage with me and answered all my questions. He also went over a few changes to make my bill a little more affordable for me. I left the store feeling like I accomplished something, that my questions were answered and overall happy that I went there. So thank you Matt for all your help! I truly appreciated it!

From the owner: AT&T, serving over 81 million wireless customersread more

Needed a new back for my phone! Back to new!! Happy I went there to get it fixed highly recommendread more

terrible customer service. installed a faulty charger and refused to fix it. I literally brought it…read moreback 5 minutes after I got it because apparently my new charger broke off in his new installation and owner said it was my fault too bad. so rude horrible work

I've been a BRC customer since the late 70's. For years they kept telling me their service in the…read moreDanielsville will be improved. I just took me 12 minutes to load Google news. just got off the phone with T-Mobile and my gateway will be here tomorrow, Goodbye BRC.

Blue Ridge customer service is one of the worst I've dealt with. It takes 5-10 minutes just to…read moreverify my information, even when I'm only trying to make a payment. The online account is constantly having access issues, forcing me to call, and the automated system usually transfers me to a representative anyway. Both the representatives and supervisors I've dealt with have been rude. As soon as another provider is available in my area, I'll be switching.

I went into this place to get help with my phone. They do not have access to Verizon records. They…read moremade me search google to find the VERIZON store that sold the phone. They said they were prevented by Verizon to use their computers to find out anything about another store. They told me that Verizon had no records accessible to them about my account. Basically, they refused to provide any help of any kind.

I went into the store, looking to change my phone so it would link up with the stereo in my car. I…read morehad an iPhone and was looking to switch to a droid. They told me everything would roll over. They lied not only did they lie about everything rolling over they did not even turn the phone on or set it up that night probably because they knew that it would not do what it was supposed to do when I went to the next day to tell him it cannot do what they said it would do. They gave me a hard time and also charge me a $70 restocking fee for restocking the phone that they misrepresented and lied about also, while I was in the store that day there was an older gentleman who came in with a problem with a phone. They were pretty much very, very rude to him and pretty much threw him out of the store, the man did not deserve that he just had a problem with his phone and was looking for somebody with some type of experience to fix it or guide him in the right direction. They were nasty to other customers while I was in the store waiting to return my phone and they abused me and lied to me about the phones capabilities of being transferred from one phone to the next I would not recommend this place. I would stay far away from them definitely not people you can trust sad situation in a retail business that these retailers are able to get away with this stuff anymore

BEWARE!! Went there to get an upgrade for the iPhone 14 pro max and one the Hispanic girl that was…read morethere was so nice helping me. Got the phone alright, she decided to take my iPhone out of the box and voluntarily putting a screen protector on my phone and also drops a wall adapter block in my bag and I'm like what are you doing? She was like "Oh it's a new thing T-Mobile is going doing, it comes with the phone. I'm over here thinking shit is free. Weeks later checks my T-Mobile app just to see she financed in my plan. Went back to put a complaint on May 1st 2023 around 3:35PM. They listened and weren't surprised. She stood there and played dumb and clueless on my face. I've been with T-Mobile since 2018, never misses a payment and I mind my business but to try to get over people to get commission is greedy and messed up.

I should have stopped while I was ahead. Went to this store and no one would help me. I was told…read moresomeone would be with me and nobody ever came. I decided to purchase appliance online. How hard could it be? Well here I am less than 6 months later with a terribly broken refrigerator and I did what they say is policy and called LG. a tech came out and said the part needed to fix is back orders and not expected for at min. 10 days. I tried calling corporate and the numbers listed for corporate brings you to global center around the world. let's see I talked to someone in India, South America , and South Africa. they refused to connect me to a store manager or a manager in general. I am a type 1 diabetic in jeopardy of losing all my insulin. I understand things happen but take care of your customers.

Fine products and physical store, polite staff, but the upselling is counterproductive, since it…read moreleads to a negative image and a distrust of even legitimate advice the otherwise knowledgeable staff may be providing. Software product key process is dismal; Best Buy store and BB web site provide conflicting information, and online / Chat tools hopelessly substandard. Hopefully the offshore customer service will be able to resolve this. I'm a big fan of bricks and mortar and talking to real people, so it's very disappointing.