We were having trouble with our home theater system. I called a few businesses, but no one was…read moreavailable to help us. I found Sirius AV on Yelp and gave them a call. I spoke with the owner, Parker. Parker was able to come on the same day. He diagnosed our problem and fixed it for us quickly. He's friendly, professional and super knowledgeable! We will definitely use him in the future. Highly recommend!

We love the service, they are knowledgeable, friendly, prompt and the pricing is SOOO much better…read morethan other company we were with before (ADT) Highly recommend, we are moving and they even helped us find a family-owned business in our new locale that used the same equipment! WOW

I have thought about writing this review since fall 2018 and finally doing so now in 2019. So this…read moreis not angrily written. I have thought about this issue for nearly a year...so this is not an emotional review. I have tried to come up with anything positive to say about NuSystems. I can't. This is another one of those rare nightmare companies that simply take your money and 'not do the job' yet aggressively bill you for it. This firm is so bad it's just not worth arguing with them. Simply, accept the loss and run. To name but a few things. Alarm system. Epic Fail. They installed part of the system prior to my home ownership and I hired them to inspect/test and ensure the system property arms and that everything works. I also added more zones and do much more work. After their work, things got even worse with false alarms and often would not arm. This is not a complex system. After thousands of dollars spend and they system still didn't work property. I gave up and hired another firm to come out and run a diagnostics with me hovering over their shoulders to find out 'what's going on?'. Holy Smokes. NuSystems left me a mess. Of the entire house, only the kitchen door and the downstairs door was actually property coded and would arm. None of the other components that they originally installed and the new stuff I had installed were ever added/coded into the system and however, there was a lot of stuff added but these were all typos. So, maybe they tried to add them, but they didn't check their work...I guess this is why the system didn't work property. It gets worse, every single motion and smoke alarm did not actually communicate with the alarm panel. Motions looked like they worked because when you move in front of it, the green light goes to red and you can trigger the smoke by creating smoke but this did not communicate with the panel to initiate a fire emergency. Ooops! Again, they didn't check their work? Insult to injury, the heat sensor in the garage was non-functional. Never connected either. Also, the outside door that leads to my crawl space in the house to the water system also was never coded into the system either. All in all, only two doors triggered the alarm and that's it. So all the work I paid to have enhanced to the alarm didn't work and their original install also didn't work with the exception of two zones: Kitchen and lower floor door. Ethernet Work. I paid NuSystems to extend CAT6 cables so that they can reach the new Ubiquity UBNT switch. Oh gosh. The technician did not check the wiring and completed the wiring BACKWARDS! Really? This is what NuSystems does... and they couldn't get that right either. Oh yes, gets worse again. They added an additional CAT6 line from the bedroom that snaked through to the kitchen. They took the easy route and instead of using the easy accessible panel to the wall that removes...they decided without asking me to drill through my wood beam and leaving an unsightly hole and then string the wire unprotected through the pantry cabinets. They said they would fix it and many months passed and they ultimate refused to correct their damage to my house. What really gets me, is that even with the alarm fiasco...I was willing to work with them. What broke me is their refusal to fix the damage they caused to my home. They simply wouldn't honor and stand behind their work. This surprised me because their owner David came to my house to work on my phone line and during a hour + conversation at his truck he tried to recruit me to his Jehovah witness church and talked about the importance of honor and integrity...their value system. This didn't bother me because I am fairly open minded but... Maybe not bring your religious convictions to the customer and not follow thru? ooops!

This morning, I had trouble with my ADT pulse application that allows me to control my ADT alarm…read moresystem, including all of my cameras and motion sensors, I got an " offline " error message. I called ADT and the first representative had me do a few procedures, but they weren't successful so she transferred me over to their tech person. A lovely young woman named Heather. took over an and the total time on the phone was an hour and a half to diagnose and fix the problem. Thankfully, I had a problem several months ago and they sent me a box with the new Netgear communication equipment and told me if I had the problem again to change these two things out, 2 Netgear units that plugged in to the electrical outlet and another two cables that went to the gateway system for ADT pulse. my AT&T router is in my office behind a desk and the file cabinet not eadily accessible, and my ADT gateway router was in another room. Trying to diagnose the situation I had to run back back-and-forth between rooms, plugging and unplugging things and quite frankly I will admit I was frustrated and tired . I know I wasn't an easy customer, but Heather was amazing, I kept apologizing because I couldn't hear her well there seem to be a delay between our conversations when I would say something it took a while for her to respond and that was frustrating until I realized I needed to give her more time because of the delay. During the entire process, I will admit I was anxious and impatient because I had an appointment and I wasn't sure if we were ever going to get this thing fixed. Thankfully, with her expertise and patient guidance we were able to fix the problem. I apologized to her for being a difficult customer and she said that's not a problem. We're here to serve and I understand. I hope someone in HR or higher up department. sees this review and makes a notation to her employee file. Her degree of professionalism knowledge and patience was greatly appreciated and I'm back in operation again. Thank you, ADT for your continued excellent customer service.

This review serves as a formal public complaint regarding my experience with ADT and its billing…read morepractices. I was charged for services and/or fees that I did not authorize and that appear inconsistent with my agreement. Despite multiple attempts to resolve the matter through customer service, I have not received a clear explanation, proper investigation, or satisfactory resolution. The responses provided were inconsistent and failed to address the specific billing discrepancies raised. As a consumer, I expect transparency, accurate billing, and good-faith efforts to correct potential errors. Instead, I experienced significant difficulty obtaining accountability or meaningful assistance. Unauthorized or unexplained charges raise serious concerns regarding billing oversight and consumer protection compliance. Unless this matter is promptly reviewed and corrected, I am prepared to pursue further action, including formal complaints with consumer protection agencies and regulatory authorities. I strongly encourage prospective customers to carefully review all contractual terms and closely monitor billing statements when dealing with ADT.

Techs lie about how long they are onsite. And what they do. They have no proof to how long they…read moreare onsite.

From the owner: Serving Northern Nevada for more than 40 years, we specialize in the design, sale, and service of…read morethe latest state-of-the-art fire and security systems.

Customer focus LOST in move to Mountain Alarm from Burgarello! We had been customers for 11 years,…read morewith both companies, but not anymore. Don't let them rip you off! We received an automated phone message that their system was not talking to our alarm, so we no longer were being monitored. When we finally reached a real person, they said we needed to pay a significant amount for a service call to determine the problem, even though they did not know what caused the outage, after working fine for 11 years. We decided to change alarm monitoring companies, finding more service and less expense, and since Mountain Alarm has raised their rates 22% from 2019. Since we were required to pay in advance, we asked for reimbursement for the time their services were not provided due to the unknown technical issue, but they refused. We requested a call from the GM or Supervisor, but just heard back from the person who answers the phone, with a bullshit rationale for why they were keeping our money that they did not earn. We suggest that management needs to either be accessible or empower their employees to make customer service a priority. Don't get caught by excessive charges after you sign up for their alarm monitoring, Mountain Alarm is not the highly ethical Burgarello anymore!!

Communication breakdown! Zero stars. Oh how we miss…read moreBurgarello Alarm. Mountain Alarm purchased Burgarello Alarm. Here are some of the reasons we will be pulling our accounts (residential & business) with Mountain Alarm. Absolute communication breakdown with this company. Our home is not safe with them which defeats the purpose. 1. Provided me misinformation about the procedure to advise them when we travel and have house/pet sitters staying in our home. I explained we never had this inconvenient procedure. They said I couldn't let them know a week in advance (I do certain things before travel day). when we were departing, returning, house/pet sitters names & their passwords. "You have to call the day you depart, our system doesn't allow for this in advance" I asked, So if I have to leave for airport at 3:30am I am inconvenienced to call you then? I did end up calling them the day of departure for our June trip, gave them all pertinent information, then had to call them again the day we were returning. Ridiculous. 2. In July I call to let them know we are now taking a mini trip in July, they said they already had information, and gave me the dates we traveled the month before in June, turns out they put the wrong month for our June trip, they had put July! Good thing alarm didn't go off in June. I was then told I was given misinformation in June, I could not only tell them our travel dates etc in advance but could even tell them what hour our house/pet sitters will start and end. ‍ 3. A couple weeks ago our 9 hard wired smoke detectors were blaring in middle of night (they all go off simultaneously) I call Mountain Alarm, was told they have someone on call and they will call me, no call. I call again, they tell me a ticket was done, I said forget the ticket (service ticket) I needed help then & there, still no call from "on call person", I call again, they do find someone to call us, he was able to help us learn how to get alarms to go off by decompressing the detectors. 2 hours sleep that night. 4. When our alarm was blaring my husband and I tried to figure problem out prior to calling Mountain Alarm, they never called us to ask why alarm was going off, glad house wasn't on fire and we were not home, our pets were lucky too. 5. Today I get a call "just wanted to tell you I'm on my way". I don't have an appointment, no one told me they made appointment today or any day for that matter. No fault of guy headed our way, he's just told where to go. I couldn't do appointment today, had 2 other appointments back to back already. 6. Today I call our local Mountain Alarm office, I told her I was looking for the corporate office number, she transferred me to I believe Utah, but definitely not local, turns out the number was one of those recorded fake humans pretending to be human "press 1 if you're over 50, press 2 if under 50, them promo crap. I had to hang up, then.... 7. Today I call the call center/dispatch in Utah asking for the corporate office phone number, they don't know what it is, nor did her supervisor. How can you work for a company and not be given your corporate number? There were other problems prior to these mentioned, I don't do business with companies that think they work for the CIA and hide from their customers. You can't even get corporate number by Googling. They lost our business. I can not recommend this alarm company, what an unorganized business that fails in communication. Going elsewhere. After I wrote the review above, the local office said they had the corporate number, I called it, it was the "main office" in Utah. First she said they were not the corporate office but takes calls for corporate, then later in conversation she said they were the corporate office, I asked why the confusion, no explanation, I asked if the president works in her building, her first answer was no, then I'm not sure, then oh he does but he chooses if he works there or from home. Dear lord, these people are confused they don't even know if they are corporate or not or where the president works. She went to transfer me to a Chris who takes calls for corporate (funny I thought they were corporate) she put me on hold for 26 minutes, came back to say sorry for the long hold Chris is at lunch. So it took her 26 minutes to figure that out? Update: our local GM called me, not corporate because they are essentially off limits to customers, but the local GM was a good listener, said he appreciated learning what's been happening. I learned even though Mountain Alarm is based out of Utah they use a third party call center. This is a major problem and makes sense why there's such a communication breakdown and disregard for their mistakes. I still can't continue business with them at this time but hope they can get things right in the future because we have a local office in Sparks and I like to see local businesses succeed.

If I could give zero stars I would. Two men approached my home after dark at 7:30pm and…read moreaggressively knocked on my door twice. Our front porch lights were off. When I asked them what they wanted through the camera they said they were from this company. I told them we weren't interested and they said "fine we will pull your credits" and walked away. Why is it acceptable for a security company to target peoples homes that have recently moved in and knock on your door after dark?? What kind of security company allow their sales reps to make people feel that uncomfortable. Real nice tactic, will never ever be using this company and I suggest you do the same.

They go door to door selling ADT products you can order through ADT directly. The two creepy people…read morewho came to my door wanted to come into my newly purchased home to "evaluate" the services they could provide. I called ADT and they said they would never do that. These people are adding an additional charge and flat out felt creepy to me.

Gargoyle is my go to company for IT! They are so knowledgeable, trustworthy, efficient, and…read moreexcellent problem solvers! Whether it's fixing something that isn't working or setting up new systems, they have great ideas, fair pricing, and excellent support!

From the owner: Northern California's premier Control4, Nice Home Management, Lutron lighting and shades dealer.read more