Customer service was exceptional! Garrett and Justin went above and beyond. My car is spotless…read moreinside and out. I highly recommend this business.

Not pleased. After washing my Grand Cherokee after spending winter in Pennsylvania I decided I'd…read moresplurge on a full detail rather doing it all myself. The text confirmation had me booked for a large truck/ van/ 3 row SUV. My grand cherokee is a 2 row SUV, so I'm not sure why I paid the same price ($350) as an Escalade, but whatever. When I dropped it off I showed her the problem areas on the bottom of my rear doors where rock salt had really done a number over the winter. She told me there's a few different things she can try and if she has a hard time with it she'll give me a call. I didn't get a call. In fact, I called them twenty minutes before closing to check the status and was told it was done. I go to pick up the Jeep and we both approach the vehicle together and the problem areas look exactly the same. She told me it looks like it's etched into the paint and they can try a paint correction for more money ($150), but can't do it for another 9 days. What happened to trying a few different things? What happened to giving me a call if that didn't work so I can approve trying something else? I do take responsibility for misunderstanding what a full detail includes, although it was never explained to me by the shop aside from saying "full detail inside and out." I was under the impression they would be cutting, polishing, and waxing the vehicle. The reality of it is they wash the car and apply some sort of quick detailer spray. It's basically a glorified car wash for hundreds and I would have never agreed to pay that had I known this beforehand. And to top it off, it wasn't even a very good car wash. The inside of the windshield looks awful, there was tree sap spots still on the paint as if no effort was made to remove them, the lift gate jamb wasn't cleaned at all, and the windows were still wet when I drove away leaving water marks on them and the doors. When leaving I scheduled another appointment for 9 days later for them to work on the problems spots on my 2 doors. After I got home and looked everything over I decided that I would be nuts to spend additional money, bringing my total to $500, for the quality of work that's done here. I pulled out my DA polisher, some ultimate compound, polish, and wax and did the doors myself. I was able to get the tree sap off with a little bit of goo gone and 5 minutes of effort. Lesson learned: If you want something done right, you do it yourself.

This is a first class operation for great auto repair. Always a detailed estimate provided before…read morework is done. Complete trust in their service.

You can trust Procter Automotive to service your vehicle. I…read morewasn't fond of driving to Lubbock for maintenance. I am a widow of a husband that did everything car related. I have never felt I was taken advantage of, and certainly approve of my BMW being locked up in a well-lit parking lot across from the shop, if they have no room inside. , whose husband took care of servicing the cars. I have never felt taken advantage of pricewise. I love the fact they keep your car overnight in a fenced well lighted parking lot across from Procter automotive. With all the crime happening, it's nice to know that my vehicle is safe.

Took my 2008 Acura TL in for repair on one of the leather seats. They were able to match the color…read moreand style of the leather perfectly. For no additional charge, they also added padding to the other seat to help form it back to it's original look and fixed the power seats which were really noisy. Now they are as quiet as new. They did a great job and went above and beyond what was expected. I will definitely be back.

I had a positive initial visit and the front office staff was very kind. I later sent a detailed…read morerequest for an estimate, followed up, and was told it had been printed and given directly to the owner. After several weeks I never received any response or acknowledgment, so I decided not to pursue the work. I was potentially considering spending five figures with the shop, and if I can't rely on clear communication from the owner before even receiving a proper estimate, I wouldn't feel comfortable trusting the process with that amount of money.

NEVER TAKE YOUR VEHICLE HERE! They completely ruined my car that I had just purchased. An employee…read moreleft a part off and oil was all over my garage floor the next morning. I returned my car to them, they kept it 3-4 days while waiting on a part to come in, and told me everything was fixed. I picked up my car and it would barely run. Takes a long time to accelerate more than 30 or 40 mph, shrill beeping notices are almost constant, ive had nothing but problems. My mother and stepfather were the only owners of this vehicle and it was always garaged and babied. It ran PERFECTLY before taking it to Ridgemont Superlube but they claim it's just a big ole coincidence that it now runs like . I am single and no longer have a reliable vehicle because I trusted them, and paid them $150 to destroy my car. Use a business with integrity--this business has NONE.

They ruint my lug nuts by rounding them off now I have to go to the dealership to get them removed…read moreand then broke my air filter housing causing premature wear and tear on the brand new filter not even 100 miles after the change, would not rec this place they do not know what their doing!

When I first entered it was a 4 employees up at front all chain smoking with four Birds inside this…read moretiny space. With one employee walking around the garage with a lit cigarette I felt so uncomfortable as if there isn't enough gas and oil to light the whole place up. They took two days to "look" at my car and then had parts pulled apart on my car when they couldn't answer what they were fixing on the car. Their was no ropes closing off the oil pit and I've never gotten a worse response to asking for one of my possessions back (aka my car!) and when I asked they said "sure have this shit." If you are overwhelmed with workload I understand I was just looking for communication on how long they'd hold onto my car, what they were fixing, and what the diagnostic was. They don't like working on newer cars because of turbos so you're better off elsewhere. But if you're into potential fires this place will suit your needs.

Thank you Gail, Larry and everyone at Pittman's Garage for going the extra mile to get me back on…read morethe road heading back to California. Your efforts are GREATLY APPRECIATED!! KTSKOOP

My family was on a roadtrip and our windshield was smashed by a piece of furniture that fell off of…read morea truck in front of us. Abilene Auto Glass answered our call and got us in right away as we were driving through town. They replaced our windshield and we were in and out in 45 minutes. They did an excellent job and I can't recommend them enough!

Friendly, quick, professional auto window replacement, etc. Nice people. As we were going out of…read moretown, they had it done promptly!

It is currently 15 minutes after the dealership closed. I was in earlier for a transmission and…read morebrake service and they scheduled me in at 10 and had me out in time for a doctors appointment. Leaving the dealership, I had a check engine light come on. Back in, diagnosed in 10 minutes. Had to make doctor appointment, Marcus said they they were there till 6. I'm back at 5:50. These guys,stayed late to fix it. Saved me another 120 mile trip. Happy camper. Extremely professional service. Color me extremely impressed. Dillon,your service department is one of the best I've encountered.

Took my vehicle into get a diagnostics and waited over a week with no help. The service desk was…read morevery passive aggressive and very unhelpful. Told me nothing was wrong with it but couldn't find the reason my vehicle wasn't turning on. And still had the nerve to charge 300 dollars.

Does five months seem Like enough to repair a wrecked vehicle??? Apparently, Accent Collision…read moredoesn't think so!

Very nice, helpful, fast, good to deal with. Good experience every time I've used them.read more