My brother had taken his cat here once, & they seemed to care for his cat. I was only at the Vet's for like 10 min tho. So, when my 4 year old cat (at the time) became sick, I thought they'd be perfect. I didn't know any other Vet in town that I'd been to. They told me my cat had a urinary blockage and they'd have to relieve it. My pet stayed for 3 days. During the visit they would text me with updates. They said "No text from us is GOOD NEWS" I picked my cat up 3 days later and he was covered in urine. Head to toe. I know my cat, he doesn't just sit in his litter box. So why is he covered in urine? He was scared, very scared until I opened his carrier and as he saw me he immediately started to come out and purr. (This is breaking my heart as I type this. Currently in bed crying) They gave me meds and I went home. The bill was over $800. I paid it within a week. I'd spend over $10, 000 if it meant it'd save my cat. Fast forward 2 weeks. My cat starts showing the same signs he was showing before he went in. So that morning around 11 am, I took him back in. He was scared, not a scared look I'd EVER seen on him before. Now I understand why. On the way to the office I kept telling him to please hold on, I needed him here with me. I told him I loved him as I handed him over to the Vet. I did not know that'd be the last time I'd see him alive. The next 2 days they'd text me with updates. (All of which I've deleted because it's too upsetting to go back and read) It was looking good, kinda. 3rd day rolls around and they text me around noon saying that he hasn't urinated. Urinating was good news. He also wasnt eating much. This is strange, so I said to try canned food. He loved canned food. He was a pig when it came to it. They said that didn't work, either. I said I wanted to see him, he could be stressed and if I was there then he'd probably eat. I know he wouldnt be as stressed if I had been there with him. They said "No" They didn't have much staff to help with a visit. Really? I'd be in a room with my cat, you don't need anyone besides one person to set that up. I wouldn't of been a bother. I begged, I knew something was wrong. I hadn't been gone from my pet this long, I needed to see him. They finally said okay, I could come at 4. 1pm and they text me saying I needed to decide on a decision. My cat needed to have a catheter placed (which could be fatal) or continue meds and hope it works out (also fatal) or euthanasia. (They also recommended he be put down the FIRST VISIT with him. Not even 2 hours of him being there on his first visit and they recommended I put him down. I obviously refused) Anyway, at this point I was crying. I didn't know what to decide because either decision could end up with him passing away. But not doing anything could also end up badly. I didn't decide on anything, I wanted to wait till I seen him. I wish I had known how severe it was, I'd have chosen to push the catheter. I blame myself. 3pm comes and I'm getting dressed, excited to see my cat. I open my phone and had a missed call from the Vet and a text saying "Call is ASAP" My heart dropped to the floor. I ran upstairs and called them back. A man answered and said "Hold on" I asked if it was bad and he said "Hold on, I'll get the (Vet? Lady? I don't remember. it was all blurry) A lady answered and she said that my cat decided to leave us. I dropped to my knees. My cat passed away from a urinary bladder obstruction. I know that's not on the Vet, it's probably my fault & I will forever blame myself. I rushed to the Vet & was waiting in the lobby for 30 min while they prepared my pet for my goodbyes. I wasn't supposed to be saying goodbye at 4pm, I was supposed to be telling him that I love him and that I'd be there for him" Instead it was me kissing his cold body. The entire time, all I could hear were people laughing and loud ass dogs. I got a glimpse of the room he was kept in. It's small, crammed, and the dogs were kept in the same place as the cats. What hurts the most is knowing he passed away alone, without me, & listening to loud ass dogs while he was in his last moments. An hour later and I tell him my final goodbye and leave the room. I had already spoken with a Vet that I wanted him to be cremated. This is the part where it gets messy. I leave the room, crying and head for the door to go home & get the money for cremation. A man at the front asks if I'm coming back & I said "Yes" I come back with the $90 for cremation and he tells me he will "Call asap once his remains are back at the office" Apparently a lady does them. He said it could take weeks, I understood. 2 weeks later and no call about my pets ashes. So I call. They tell me that they've had his remains, but didn't call me to tell me I can pick him up because I still have an unpaid balance of $130. Are you fucking kidding me? I've just lost my best friend and I can't get his ashes back (that I've already paid for) over a small bill? there's more to say but no room read more