Unfortunately, our experience with Blue Water Scuba was disappointing because of the lack of communication.
We contacted them well in advance to schedule a dive and spoke with the owner several times by phone. We even stopped by the shop to get fitted for our gear and provide our sizes. The staff in the store was very friendly, helpful, and welcoming, and we appreciated the time they took to assist us.
After weather affected the original plans, the owner explained the situation and told us he would contact us to reschedule. Unfortunately, we never received a follow-up call or text, despite waiting to hear back.
We completely understand that weather is beyond anyone's control and that it was a busy week, but a simple message letting us know the status or that they couldn't accommodate us would have been greatly appreciated. Good communication is especially important for visitors who have a limited time to enjoy their vacation.
We were genuinely looking forward to diving with Blue Water Scuba, which makes the lack of follow-up even more disappointing. We hope they can improve their communication and follow-up process because the staff we met in person made a great first impression. read more