It is unfortunate that the owner is more concerned with her profit margin than with the welfare of her customers. My daughter was told that this store services all sizes. Unfortunately her experience left her crying in the parking lot. Almost all of the dresses, we selected were not available in her size to try on. After numerous and attempts to cancel over a weekend. We decided to cancel the dress less that 3 hours after reaching out to the owner , on a Saturday and Sunday morning with no response, all this happened in less that 24 hours, The owner ordered the dress against us begging to cancel, because of Covid and her not being able to have her wedding.
The next day she was emotionally devastated that the dress was nothing like she had dreamed. I called the next morning at 9 am, the minute the store was opened, before they ordered the dress and asked them to cancel the order. She refused and stated "The dress is ordered and there is nothing she can do to cancel. It will be ready in 4-5 months. I feel this is an unacceptable way of doing business. We have no need for anything else from this establishment and keeping my money is a sign of a highly unethical individual. We were here to support local store, here she was only there to serve her own purpose. We never signed an agreement. We even shared with her, we would like till Monday. We reached out to American Express directedly. She sent out a forged document to American Express. All over $459.00. She never offered a refund. We later found out after hours of research , that her store marked the dress over 100% then other wedding stores. We are in the midst of Corvid, recessions need to be made. We were in there on September 5th, 2020.
My daughter got an email, stating the dress is ready. Stay clear of this store and the unethical practices. I lost my job and can not afford this expense for a dress and a wedding we are not having . Shame on her. She is a thief! My daughter was in tears this morning, she know that I am struggling to find work and now this, having a email stating your dress is ready for pick-up. Erin Padgett_owner..put it in your stock and refund our money. Shame on your for not supporting your community. There are so many negative replies on numerous sites about her ethics. We would like a full refund. Just image being 27 and cancelling a wedding.
Update: Boycott Bluebird Bridal-the nightmare continues. Hopefully you all will remember when I posted about this bridal store and the owner. I am the mom, who cancelled a wedding dress, because my daughters wedding got postponed-cancelled because of Covid. After just 48 hours and numerous calls, the owner answered the phone at 9 am on a Monday morning and the order was processed and she could not cancel. Really...we were just gone to sell. My daughter was hysterical-$489.00
We waited 5 months to receive a knock off-dress. We waited 5 months for a dress we tried to cancel. Our thoughts, we would sell it! You would not be able to sell it. When, I picked up the dress on Friday, she would not allow me to inspect the dress. I took it home. Here is what I found, the construction of the dress is very poor quality, the bodice and skirt are not connected, all unfinished seams and edges, several runs in the fabric too, it is dirty, not pressed, the zipper is not seen in at all.
A mother's instinct is always right! I went over to the store to speak with the owner, she was not there. She quickly called the police to do her bidding of unethical and fraudulent product. I asked her to look at the dress, refund our money, or repair the dress. She said no! The officer was shocked! One of the employees shared with me, that is was a quality control issue. The owner stood her ground, she choose to steal our money, she chose not even to look at the dress, even after I asked the officer if I could post. To all the mom's and brides, please do not take with this shop owner. The officer came to my car and shared with me to take her civil court. Picture from dress today. read more