They don't respond to calls or emails. Car was "fixed" but a few things still weren't working and that's when the ghosted. Highly not recommended. read more

Horrible experience, I'll never bring a vehicle here again !! I Took my truck in for insurance repair in may , after no communication for 2 months I show up to finally pick my truck up, only to find out they have put a MASSIVE dent in the bed , bbc then tried to put it off as it was already there which it wasn't ! Note it was on the same side that was damaged !! Paint job was almost comical I've seen beginners that do better work with 2 hours experience! They also used damaged and refurbished parts , after I was invoiced for new parts for paying over $12,000 dollars , it ended up looking like a $200 job . I honest believe a blind person could have done a way better job, from the runs in the paint over spray and orange peel, they have no quality control department I asked several times to speak to a manager was told they aren't there save yourself time anger and heartache! do not do business with this shop . read more

Super professional! Friendly staff and did what they said they were going to do. My vehicle was even done early!

I took my car into BBC 03/04/2024 to have repaired (through my insurance). Everything was done over the phone. When I dropped off the car to the receptionist up front, she told me to sign in and then I handed over the key. She said, thank you and we will call you with any updates. I feel someone should have walked out there with me to inspect my car and went over the process as I'm a new customer. I got one call from Nick Williams (I believe is his last name) who was my service advisor apparently. I never met him in person. When he called me to give me an update on my vehicle, I could read something about him that I didn't like. Something about him I didn't trust. I have a pretty good judge of character. It took a complete month for them to fix my car. Every time Nick called me something else was added on to the claim or payments were messed up through my insurance according to him. I called my insurance and explained in detail what was happening, and they also thought something was happening to have a few different claims. I feel BBC does work for other things and then adds on to people's insurance claims to get them to pay. The first claim (that I thought that was all) was originally $8,000 something. Total ended up being $11,000 and something. When I went and picked up my car April 4th my husband and I noticed that the paint job had the "orange peel texture" to it and there were a ton of swirl marks from being "polished". I went inside and the receptionist was going to get Nick, I told her NO I will not deal with him. She was trying to get someone to help us when Mario came out (the production manager) and Mario helped us from that point on. Mario tried to explain why the paint turned out that was, then tried to buff out the swirl marks. He said that he could have it ready in 1-2 days. We agreed with leaving it again because we wanted my car done the right way. When we show up 2 days later to pick it up, we had to wait hours and then Mario even stayed past closing to get it done. This was the third time driving 45-55 mins one way to drop and pick up my car. SO... I have my car thought we were done with everything. That following Monday I'm in line to pick up my son from school and I push he automatic button to roll the passenger side window down- worked fine. I "flicked" the button for the window to roll up and it rolls up hits the top and automatically rolls down and stops more than halfway down. I have to flick the button slowly for it to stay up. ** MY WINDOW HAD NOTHING TO DO WITH THE ACCIDENT AND SHOULD HAVE NEVER BEEN TOUCHED** I called BBC and spoke with Bobbie; she told me to bring it in the following morning. That evening, I put a shirt on the hood of my car and noticed " paint bubbles" on the opposite side of the accident. My hood was not damaged at all in the accident, so it should have never been touched while fixing. Later found out that only a certain part of my hood had to be touched to blend the paint from the fender. So, when I dropped off my car to get the window fixed, I showed Mario and Bobbie the paint bubbles and Mario stated he wasn't sure why that was happening and that he would take care of it. NO calls, no update the entire time they had it to fix the window and paint. I called and no response until the next day only to tell me it was ready. When we get there to p/u Mario explains they had to call in a specialist for the window and that its fixed, as Mario is telling me this my husband looks at me and Mario and says, what about the paint? The "bubbles" are still there. I gave Mario a look as to say ARE YOU F'ING KIDDING ME??? He says, oh I'm so sorry I forgot and backs my car up to take it in the back again. We wait and wait, he brings it back up and you can still tell there was damage to the hood, and still had the orange peel texture. Mario tried saying my hood was painted before and that there were "pinholes" that were created, and they did not see them until they put the clear coat on. I told him, my hood has not been painted before and I hand washed my car a week or two before the accident and THERE WERE NO BUBBLES from paint before. There was not an orange peel look to it before y'all messed with it. Then, he stated there were rock chips on the front of the hood, I stated yes, of course there is it's a 2021. I finally had it and told him shame on me for not looking at reviews before I brought my car into be fixed here. ONE-star reviews and now I know why. I thought that this would be a good name brand place been in business for quite a while. I told Mario that all they do his in and out with vehicles and they don't care about the quality the people do. I also said, maybe they should hire another painter who knows what to do and how to do it. Mario kept apologizing and I told him to stop, the first few were fine, now it's pointless. I had him give me the Managers name and number as well as the CEO of the company and explained he has 1 week to fix this or I'm calling read more

bluebonnet collision center - paint bubbles on hood, opposite side of accident - Body Shops Near Me - New Braunfels, Texas

I had a very bad experience with BBC. If I could I would of put a No stars. FRONT RECEPTIONIST Kasey was rude like she didn't want to help us. We went to see if we could get our truck an estimate on a Friday. She told us it was end of month that Noone could see us to give an estimate till Monday. But Kasey next to a mechanic man next her sure did ask us for our money to put down. So we did thinking we would get a call to bring our car in. Waited NO CALL so we called on Thursday left a message. No call back. So I called Friday pissed already Kasey gave me the run around stopped answering my calls so guess they have caller I'd. So my husband calls also n she did the same to him. So he was really pissed off n ended up call the the dealership to see if he could talk to the the manager if the collision center. But he was willing to help to fix the problem but at that point it was to late. So I got my money back n took my business else where. Worst place n communication with them, an being my first time there. ​ read more

The repairs on my car were good. Their customers service sucked. I took two over two months for a minor accident. Communications were very bad I had to call them sit on hold and was hung up on more than once. And that's when I could get somebody to answer the phone. read more

I went by on Friday to get a repair estimate and was told I had to have an appointment for an estimate which was unusual for me but I hadn't had a car repaired in a long time so I was okay with that. I called on Monday and I asked if I could I have an appointment at the end of the day because I work and I was told the appointments were a week out and that was a bit frustrating but okay. I was then told I can come in at 11:00 a.m. , I said no it has to be at the end of the day because of my work schedule and they said our appointments are only in the morning. This is absolutely ridiculous and they lost my business. On top of that when I went there on Friday there were people standing around and talking and they totally ignored me when I walked up. I had to search around the building to find someone to talk to. I guess they just have too much business to pay attention. read more

I was a huge fan of this company for 30+ years, but that has all changed. I was told it was a 3-month waiting list to get my truck in for repairs and I had to pay $250 to get my parts ordered, which I did. I was also told that I would be without my truck for 3 days...BULLSHIT! I was told on the second day that they were waiting on my parts and my truck was in tear down. Now day 4, I was informed that they are going to need 14 days to repair my truck. If I had known all this, I would have taken my truck somewhere else and not be told a bunch of lies. read more