I bought a new car before and was wonderful. But this last experience wasn't. They masked the smoke smell and didn't tell me it was smoked in. Probably because they didn't want to mark down price! But now I am stuck with a car that gives me headaches. I really thought going to them again would be same experience. read more

went to look at a 2021 Jeep Mojave. on the salesmans desk there is a printout announcing their Posted Price - Haggle Free. Then when they present the vehicle total pricing sheet they add a roughly a couple of thousand dollars is B.S. Add On Accessories. Plus the vehicle is in serious need of a rear brake jobs. The salesman hear then squeakin/grinding on the test ride. I don't know what to say, Bluebonnet at one time was a reliable and fair dealer. Not anymore. read more

Mike Campbell was our salesman and he was wonderful! No pressure like you get from most dealerships. When we are ready for our next Jeep, we will happily buy from Bluebonnet Jeep. read more

So,from the beginning to the end,the whole process was seamless,I got the Jeep I wanted,and Mike Campbell,the sales consultant,was awesome,very straightforward,clarified all of my questions,and sales team associate,Don was in training,he was very knowledgeable,of a lot of things,as well!!!......not to,mention,Juan,in finance,he was great.He was very professional!!!......the whole team at Bluebonnet Jeep are awesome folks!!!.....Thank You so much read more

I bought my Jeep here from Jose Soria and I highly recommend this dealership! As a woman, I've had less than good experiences at other dealerships in San Antonio. But that wasn't the case at this dealership. Jose Soria took excellent care of me and helped me special order a Jeep with exactly what I wanted. He kept in touch with me letting me know when my Jeep would arrive. Once my Jeep arrived, there were no tricks or new charges. It all went smoothly. Janeel in Financing found me a great interest rate and was upfront about all charges. I didn't feel pressured to buy anything extra. It was a good experience. I've already told all my friends and family to buy their cars here. It's so much better than the other high pressure places. Thanks, Bluebonnet! I'm a customer for life! read more

Bluebonnet Jeep - Auto Repair Near Me - New Braunfels, Texas

Bluebonnet Jeep had to remove lugnuts from my tires so they could be rotated and balanced. They also replaced a liscence place cover for me They found my parts for tires at a better price than Dodge would've been Thank you for being honest kind and caring read more

We worked with James Alaniz great person great customer service! Took his time with us showed us what they had in stock and we found our dream car! He explained everything about the car. No games just honest and very caring to our needs. They gave us a great deal on our new baby. Thank you James!! You Rock! read more

Bluebonnet Jeep - Auto Repair Near Me - New Braunfels, Texas

I dropped by BlueBonnet Jeep to get an oil change on my 2020 Jeep Willy's. As I was waiting, I walked around the parking lot to occupy some of my time. Approached by Bruce who had sold me my current Jeep, he advised that there were some good rebates and incentives. Buying a new Jeep hadn't crossed my mind. Bruce, Ty and Sammie are some of the greatest folks in the car business. Not only did they take care of me, they went beyond to earn our business. The work that Ty and Sammie put in to make this deal comfortable has earned my business for a lifetime! Thank you BlueBonnet Jeep! read more

Well, let's see Saturday left messages on a vehicle. I got a message from a salesman. I could not understand what he said in that message so I tried back again today I made a mistake. I had this salesman came off pretty good and then it started with the pressure. I have even test drove the vehicle. They want all information for trade-in and everything. No, then he did it twice. I had to tell him to stop. I was gonna eat dinner with my family then I noticed I get another message again. Another salesman calling me. I specifically told him my name and how I would like to be addressed Well they couldn't figure out how to pronounce my name. They couldn't figure out really how to do anything except try to pressure me into a sale no thank you I bought a truck from Ford bluebonnet I had no problems but with the Jeep dealership totally different. I do not like to be pressured into anything But if you cannot even get my name right then I think I'm in the wrong place. No thank you I will definitely go to another dealer. And the star I just wanted to push through I'll give you a zero rating so you had the chance and you guys blew it. read more

Service is poor. We have purchased 3 new cars from this dealership. That experience was great all three times. However, after the sale, all customer service and loyalty falls off. The service department just doesn't care. Appointments are difficult to get. Loaners are never available - even for warranty work. They do nothing beyond their one solution to help you. Even simple fixes aren't performed in a timely, helpful or friendly/professional manner. We have proven ourselves to be very good customers. But... We won't buy the next Jeep from this dealership. read more

I bought my 2020 keep from here and the salesmanship was great! I have t had one problem with my keep so far and I've had it for a good year now! They have a great selection on Jeep's and are always getting new ones in! I can't wait for my upgrade to the rubicon! I have a Sahara now but. The rubicon is next on the list! If your looking for a keep make the drive to New Braunfels and check them out! My Sahara was on the showroom floor and caught my eye from the min I walked in! read more

This place is SHADY! We inquired about a Jeep Grand Cherokee with 25 miles on it listed as USED. A salesman called me after my internet inquiry and told me that it was damaged in transit on the trailer to a dealership in Florida, so it had to be titled in order to repair it. The only repair it needed was the rear hitch handle, so this salesman (I think his name was Mike) said he had "no idea" why nobody wanted this car, like everyone was scared of it for no reason.. Okay, fine. He said it was never actually owned or driven beyond dealerships, and that it was sold at auction in Florida and purchased by Blue Bonnet in April 2021. It has been sitting since. We arrived to test drive it. There were 175 miles on it and we were immediately slapped with a disclosure with almost $4,000 in damages that the car previously had that if purchased, they were not responsible for. The car was being sold as new, and the warranty began January 2020, so already 7 months of warranty out of the 3 years used up. We figured we could talk them down on price, since the car was priced as a new car, but previously damaged AND already titled. Nope. They wouldn't budge. They only took $600 off the price of the Jeep, so we left. It's been over a month and I've gotten email updates on this car saying the price has been lowered multiple times by over $1,000 at this point. STAY AWAY from these con artists. Now only were they dishonest to us with the damage this Jeep had prior to our arrival, but they were absolutely ridiculous in trying to sell a damaged, used Jeep as a brand new one and unwilling to negotiate price. They try to come off as your small town, cowboy buddies but they are just like all the other salesguys trying to pull a fast one on you. No wonder they have a lot full of cars they can't sell and people walking out without purchasing anything. Keep looking elsewhere! read more

Outstanding dealership I have bought 7 jeeps from these guys and they did an outstanding job getting me into all my Jeeps. They have a great service department who has all the knowledge on Jeeps and get my repairs done fast and right the first time. They have a great selection of Jeeps and cool display of hats , shirts and accessories for your Jeep. Jose Soria is the guy I see he has always helped me and my family get the perfect Jeep. read more

When I walked in I was thinking to myself they aren't going to give me the customer service I needed.. But today was a good day, all questions were answered and had some jokes thrown in I stop by to look for some jeep accessories, and needed me a Jeep Cap my experience was pretty cool that day. Thanks read more

Bluebonnet Jeep - Love my Jeep Cap. - Auto Repair Near Me - New Braunfels, Texas

I will never buy a car from these guys again and I look forward to being able to tell everyone I know to do the same. Good luck trying to get answers from their finance department after your purchase. I've already left 3 voicemails and 2 hand written messages from the receptionists for their to call me back. Not to mention that I was hung up on twice. There are lots of other dealerships in the area. I'd highly recommend that you go their first if you want to be taken care of. I'm personally kicking myself in the bit for not doing the same. read more

I just bought another vehicle from my favorite salesman at Bluebonnet Jeep (Honest Joe Soria). As always, he was knowable and attentive. I just love his no pressure approach. If you're in the market for a vehicle I highly recommend to go by and see Joe. Not to mention, he's a God fearing military man. read more

I recommend that you avoid this establishment at all costs. They are not ethical and rely on gimmicks to get buyers in. We saw a vehicle we were interested in and called ahead to make sure it was there. We were assured it was and that they would have it out front ready for us to look at. Upon arrival, we were told it was "in the shop undergoing warranty work and not available." The salesperson (Adriane) then had the audacity to ask if we wanted to look at something else. They clearly just wanted us to show up so they could use their sleaze tactics to get us to buy something they did have . If zero stars was an option, I would have selected zero stars. read more

I had a very good experience with Robert Camereno, I felt he was honest, knowledgeable and patient with my never ending questions. This dealership does have the best and cheapest selection but I wish they would offer a loyalty discount (second truck bought here) and use that as a consideration for returning customers. read more

I got my car here and it was fast and simple! Denise was such a great help. Would definitely recommend this place to my friends & family

I brought my JL in with paint rust/corrosion issues on numerous areas of my vehicle. The service dept. took pictures and said they had to send them off to be evaluated for verify warranty covered the issues. They said it will take 2 weeks to get back with an update. After waiting over a month, and making several calls/ leaving numerous messages to try and get a status update I was told, "We don't deal with paint issues here, I don't know why they took pictures and told you that. You'll have to take it to another store to be evaluated". So I waited 1 month and 7 days for nothing absolutely nothing. What were the pictures taken for, And why was I told it was being sent in for evaluation if they don't do that? Not a happy customer read more

I feel that it is necessary to provide great feedback when it is deserved and the Bluebonnet staff are very much deserving of a five start rating. I was originally supposed to see Mr. Ty Houser, due to being with another client he willingly gave a coworker, Mr. Jeff Wegman, my business. Shows the true colors of this dealership knowing that he was giving a sure deal up. Jeff met me with honest feedback in relation to my requests, and helped steer me (pun intended) towards the vehicle I desired. They did not force any issues during the price talks. They lived up to the TrueCar value I was given online, and gave me a great value on my Jeep trade in. Also to note, their Customer sales person, Miss Annie Easman (easy on the eyes) was very polite and assisted in closing the deal with a few more vehicle options. Please take your business to these individuals, they know what they are doing and will provide you with the best car buying experience of your life (this is my fifth vehicle purchase from a dealer). read more

Bluebonnet Jeep - 2017 Jeep Grand Cherokee limited 4x4 - Auto Repair Near Me - New Braunfels, Texas

I recently bought my Jeep from here(used) and everyone was super helpful. Ed and Jose worked with me and helped make sure I had a safe and affordable vehicle. They made sure I was taken care of from start to finish with the whole process! I will most definitely be going back to buy any vehicles I purchase in the future. Here I am, 6 months later and have gotten another car from bluebonnet Jeep. I worked with Jeremiah and Jose and they made the whole experience great again. They helped my family and I find the perfect car for us. It just so happened that there was a minor issue the day after we got the vehicle and I called, and they had it fixed for me no hassle and no problems. Usually buying a car is a long and stressful task, but this dealership makes it so smooth and easy. Everyone is so friendly and helpful. And so patient with everything. I will continue to come here for my car needs, and would recommend them to anyone! read more

Just traded my car in at the Blue Bonnet Jeep in New Braunfels TX. My salesman was Bruce talked to him over the phone told him what I was looking for as soon as he had a car with what I was looking for and got processed he right away called me. I went in did some paper work didn't like the numbers so I walked away went back after a couple days and got better numbers which I felt comfortable with.thank you to Antonio in finance for helping me also . Ask for Bruce when going in he's a great salesman and hopefully you get Antonio in finance he works with you really well. Overall Im happy with what I left with . read more

This place lacks the service that they advise on their platforms. I have had my Jeep there for 2 weeks with no real response unless I call the manager. I still can't get a straight quote or diagnostics test sent to me. I would not recommend this place at all. read more

Had to tow the car. Called Bluebonnet and they worked until they could find a live person to talk to. Turned out it was a recall issue. They recommended the tow truck. Super nice guy drove way out to get the car and was very quick about it. They kept me informed and it was fixed in one day. Even after they said 3 techs were out so they couldn't promise. Car driving great again. read more

I have bought all my vehicles through the blue bonnet dealerships and have never been disappointed in the outcome. This past purchase was made extra friendly by Bruce Pavia at blue bonnet jeep. I highly recommend him and the company for anyone looking to buy a vehicle read more

I recently began to experience starting challenges with my Jeep Grand Cherokee. It's a 2018 and still had the original battery. I went somewhere else and they told me that didn't have the proper SIM card to back up the data from the computer prior to swapping it the battery. Frustrated I called Bluebonnet Jeep on the way home. As it was almost 6 pm I left a message for the service department. However, as I was driving by, I just stopped to see if I could make an appointment for later in the week. I ran into Phil (Service Advisor) while I was walking by the bays. Phil could have probably told me to make an appointment etc, but instead, took me to parts and found a maint tech who, though he was off the clock and on the way home, said he would do the install. Twenty minutes later I was out the door and on the way home. I was very pleasantly surprised by the level customer care and the willingness to assist. Awesome! Made my evening. read more

This was my best car buying experience ever!. I found a 2017 Deserthawk Renegade on their website. I called Jeff the salesmen to ask him some questions and he was so genuine. I liked him but I decided to go with another dealership closer to me as they were telling me that the car would be 2k cheaper with them. As you can guess that was not the case. That horrible dealership (North Star Dodge) has its own terrible review if you are interested its posted. Right now lets continue with Bluebonnet. I was so beaten down by the four days of craziness that I called Jeff without expecting much. I went up to Bluebonnet and braced myself for the random price hikes, switches of car color and trim, lies and lies. None of that ever came. When I got to Bluebonnet Jeff had my car of interest parked in the front waiting for test drive. He also had paperwork with pricing laid out that actually matched their website. Once deciding on the car he had it cleaned and had me with key in hand leaving within 2.5 hours. I was impressed with the timing of the sale, the cozy laid back atmosphere, the employees working so well together, the auto care packages at really reasonable prices. I was also impressed with the effort they made toward making the buyer feel like they were truly being welcomed as not just a member of the Jeep family but a member of the Bluebonnet family. I will be doing all my services right there. Thank you so much Jeff and Bluebonnet! read more

Bluebonnet Jeep - Auto Repair Near Me - New Braunfels, Texas

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Where do I even start! Their service department is terrible!! Here is what we text to the dealership, and thought it would make a splendid review. What is the point of a text service for customers to use if we don't get any replies? I have been waiting on a jeep emblem replacement for over a month now and we still have yet to hear from John. I call, but no one answers and all I get is a vm. We are very disappointed, and will take our current and all future Jeep needs to another dealership that is 20 min further than y'all. If anyone even reads these texts, maybe you can help other customers avoid the frustration we feel with improved customer service. We will never deal with your dealership again! We just sent this text, so we'll see if anything comes of it. I plan to update my review accordingly. Please don't waste your time and money at this place. In the meantime, I'll be taking my Jeep to San Antonio Jeep, and hopefully get my crooked emblem fixed for good! read more

I would give a minus star if available. Was working with James and we received a offer in writing. It was about 2K over our cash price. Suddenly comes back and says, well I can't give you the price I quoted because it's a Rubicon. Well, you had the vin # and pictures, really???? My guess is it's a bait and switch tactic. Save yourself time and energy, go elsewhere! read more

Great experience! Will Wiggins was my sales rep, took care of me start to finish. Up front, transparent , highly recommended

I bought my jeep back in July when i picked it up it had finger prints on the inside of the windows and The salesman very brifly went over the vehicle was more worried about trying to connecting my phone to the truck than showing me where the Essentials were like jack and how to remove the spare tire. Now I don't drive my truck that much took it in for the first oil change at 5000 and let the device department know that my truck had a rattle witch was the wheel covers that were installed befor I bought the jeep gladiator and when they removed them the rims were damages from them not being installed correctly missing foam pieces what I was told now getting the runaround on get them replaced first they tried to replace them with general rims witch mine has the logos on them still no word from them read more

They were so helpful and compassionate. Something I've ne we had the pleasure to experience in auto care, but an absolute genuine article here. read more

I like the express oil change lane. It was busy, but my Jeep was done . Staff was cool. The sales advisor trying to get me to buy a service package was annoying. Still it was faster and easier than most oil places . read more

I have bought over 10 new vehicles in my life. My recent experience from this dealership was by far THE WORST!! They need to get into the 21st century! I ordered my vehicle on-line expecting to drive in and roll out after papers were signed. NOT THE CASE! they were not ready and the vehicle was dirty. It had caked on bird crap on it. The sales guy was slow as mud and kept us waiting for hours! The manager was even worse! In the end after 5 freaking hours of being there we had to pressure them to get us into the finance department! Who I might add was a super nice guy yet was the only guy there! There was 12 people in line and this guy was working by himself. He claimed he had yet to even eat lunch!! Never again will I come any where near this place! Go elsewhere to get your vehicle!! I tried to give this place ZERO stars but was unable to read more

Service was ok, they ignored and didn't fix a recall for the second time. Jeep wont fix their issue. The service side isn't worth the headache. The owner or GM lacks testicular fortitude to call back or engaged customers with complaints. read more

Jeremiah Kimball Awesome service great personality and delivered what he said he would. Thanks read more

The service team is very friendly, way better than other san antonio area jeep dealers. It's worth the drive, especially considering that they offer a loaner car if your car is under warranty, which the others don't. I am giving 4 stars because I had to take my Jeep back because they said they fixed it but didn't, the check engine light came back on two hours after I picked it up. read more

Traded in my 75th Anniversary Cherokee after 3 years for a Grand Cherokee. Jeremiah Kimball has been my sales person for all my vehicles and all my family members. Best sale EVER, Everytime. No muss, no fuss. Shelly Smart in finance is thorough and efficient. I will continue to be a loyal customer to Bluebonnet Jeep and Jeremiah Kimball. read more

My husband and I bought a 2015 Jeep Grand Cherokee here this week. It was really a wonderful experience! We worked with John and he helped us find the best car for us. We went in looking at four separate 2015 Grand Cherokees. John was super patient as we looked at each one and we narrowed it down to two. Between those two cars John spent time with us discussing the price difference and what we would be getting with each car. We took up a lot of his time and he was super patient with us (despite us being a bit difficult at times). Once we finalized the car we wanted the entire process was flawless and quick! I feel very well taken care of, and will absolutely be recommending this dealership and John to anyone. read more