Third time I've been here to get some Lab work done. The place is always clean, they have always…read moretaken all the precautions due to the pandemic, the most I have had to wait is no more than 15 minutes and that's including signing in, waiting in the lobby and having the blood work completed all in those 15 min. The staff even though they are short handed (You notice because there's only 2 employees that welcome you and they do the blood work as well) are very welcoming, kind and friendly. One of the times I went was because my wife needed some blood work, she is VERY afraid of needles, specially when it comes to blood work since she cant stand the sight of blood so when I was signing us in I informed the lady on front about it and they let me come in with her, hold her hand and stay with her, the employee talked to my wife about random things while doing the blood work to make my wife think about other things instead of the needle in the arm, which helped her a lot. They where very thoughtful. Today I went in and there was a 3rd employee which ended up being a student... They asked me if I wouldn't mind if she was there and if she could do the blood work, which I agreed to and she did a great job! She was very sweet, seemed a little nervous and shaky but who isn't when starting right?! We even had a little conversation about Star Wars thanks to my cap LOL. If you live around the area and need some Lab work, this is the place to go.

They were fast with getting my daughter in and out. They quickly swabbed her throat for strep based…read moreoff of her symptoms. Got a result and we were on our way. I appreciate that. My issues are with the lack of seating inside this location. EVERY patient that was waiting sat at least 1 chair apart. So I wasn't able to sit next to my daughter who we found out had strep. Nobody got up to move or anything. There's no tv, radio, etc... as you wait. So it was very awkward. My main issue is that there are SEVERAL options for my sexual orientation, then there are SEVERAL more options for my pronouns. But for my biracial daughters race I only got to pick 1 option. I told the receptionist that she's black and white. I was told to pick Black since that's what she relates to the most... BUT IT'S NOT. She's being raised by her white mother.. can I get some credit there? If St. E's trying to be so "up with the times". Then why are they still so behind?

Went to urgent care due to still feeling very ill after being in st elizabeth ER 3days prior when i…read morewas short of breath and was diagnosed with uti. I had to request glu strep covid test even though i went in with complaints of ssore throat and cough and drainage. They all came back negatinve so when symptoms persisted i went to urgent care. Stavy was very thourough and retested me and it came back positive for strep i have now had first dose and low grade fever broke. throat much improved. Someone who listened to her patient and went ahead and retested has definately impressed me over st e hospital. Should have gone there first. Thank you stavi and florence urgent care and everyone who participated in my care

I have came in at the Florence Urgent care twice and I think Amy does a fantastic job in her work…read moreand care of patients. She made me feel very comfortable as well.

Friendly, fast and professional care during my visit today…read more Dr Woods and Parker (the medical assistant) assessed my needs quickly and provided a solution in a friendly and professional manner. Also the receptionist at this location is always extremely customer driven. She greets you with a smile and processes your info quickly. I also observed how she went out of her way to relax a young child who was apprehensive and scared. Great job here this morning 6/17/25. Jim Purcell

Poorly done lab work resulted in a blown out vein. Long wait because the woman who did it was…read morepulled over for speeding which is what the desk women were talking about. Wish I had gone to another location to have it done!

I go to this place probably three or four times a year for different things. I am always happy with…read morea service I get there the doctors are very knowledgeable they talk to you with good bedside manners. They discuss your care with you cuz you're a team not just telling you what they want.

I had Kelly, Makenna and Dr. Schubert as my care team. They were all great! The visit was quick,…read moreefficient, and I'm feeling relief from my symptoms.

I'm not sure why this urgent care has such a low star rating. We have used them twice now. One for…read moremy son who fell and split his eye brow open and needed stitches. And the stitch job was done phenomenally by the doctor and he is so nice and laid back. And more recently my husband twisted his ankle and thought it was broke and needed an X-ray and yet again phenomenal experience. Front desk was so friendly the entire time. And yet again the doctor was great to work with and was honest with us by not having us spend more Money referring us to ortho for just a sprain. I get that people can be frustrated to get bills after going to urgent care but that's not the urgent cares fault. Go to a pcp if you dont want a large bill and don't go to urgent care unless it's absolutely necessary. My family and I will always go here when it is absolutely necessary. And I am thankful to have such a wonderful place so close to our home.

My experience here was phenomenal. The staff here are very professional and treat everyone like…read moretheir family. They dont turn anyone away and no judgements. I would come here than anywhere else.

I went in because I have sprained or broken my ankle. Their website indicated that they do x-rays…read morehere. They don't. So you wait to get a referral to go to the hospital and get x-rays. I thought that these places were designed to keep people out of hospitals so that ER could address real emergencies. A waste of 40 minutes. Plus the front desk attendant had zero interpersonal skills.

I went here recently for a urgent care visit, due to trying to avoid some of the other urgent care…read morefacilities around Florence, KY due to them not providing the best care and overall not appearing clean. This office is new and you can find this location between Spectrum and Qdoba on Mall Road in front of the Kroger's. The office is clean, the waiting room is a little bit on the small side along with the office, but its sufficient enough for an urgent care that is getting people in and out pretty quickly. The nurses were all very kind and friendly. The doctor came in and addressed the concerns I was having in a very understanding manner. He gave me a prescription to the pharmacy of my choice and I went on my way. I started to feel significantly better after getting a couple rounds of medication in me. If I have any other issues that arise that require an urgent care visit I will definitely be back to this location. I recommend this place to families, for quick visits, etc. Fast service and most importantly clean and sanitary.

The ladies there were phenomenal when the hubby was having an allergic reaction. So grateful for…read morethe care he received.

Now, an update! My UTI ENDED UP MORE SERIOUS! I had gone to my primary Dod and referred to a…read moreLexington Urologist, soonest appointment was 2 months! Serious issue, called Georgetown Urgent Care again and also talked to the same lady! She said I will see what I can do, in a Friday! She Called BACK! She had an appointment for me The next work day, Monday! All said and done, 3 visits, bloodwork, CT scans, a scope procedure, then the big one! A tumor removed, ALL before my doc could have gotten me a first appointment! All I can say is, Thank You Georgetown Urgent Care and My now favorite APRN Ashley Smith! She went well beyond anything near normal to help with my issue!

Had an appointment and sat in a freezing cold room for over an hour told it would be a long time…read morebefore I would be seen

The staff at care first was so polite and efficient. Very caring and thoughtful of my time. It's my…read morego to for urgent care.

You decide. I quote their medical professional,…read more Look as a person that works in the medical field I agree with this but not much else. I'm not anti vax but I also didn't want the covid va$$$. well whatever it's called. I wanted to further my career in a world wide prestigious place of employment and life saving place for children,when it was a requirement to get it almost 3 years ago. They have since backed off after that year and has not been mandatory. I don't care which party you vote for but we have lost good medical professionals when that was forced. But at the same time there are more issues to not force on people women especially that also need to be taken into consideration.

I cannot comment on others' experiences but it was not a reflection of what I experienced. I was…read moreheard and seen when I spoke to the staff. The nurse was kind and understanding and made me feel so comfortable. They solved the problem and got me on the road.

Excellent nurse practitioner. She is very caring and helps patients and families of all ages and…read moreall economic backgrounds. I would go to her again!

Great people took care of my problem would highly recommend. Glad they are nearby.Wish them the…read morebest.