I have always enjoyed the Los Gatos Sephora location! Every time I go I have a quality experience…read more But for some reason today my experience with Brian was even more memorable. Maybe it's because I've had a hectic day and his energy was so calming and he didn't rush me one bit. He had quality recommendations and didn't try to sell me anything unnecessary. It was a seamless experience from the moment I came in through check out... I really feel like I'm leaving with a positive energy lol not all Sephora as are equal and I will say the staff at this location are always a cut above the rest. He didn't do anything extra extraordinary or crazy, but his presence was what I needed to end my day with! Thank you!

I had a brand-new gift card with a balance of $50. Before entering the store, I checked the balance…read moreand confirmed that the full $50 was available on the card. At checkout I used two gift cards. The first card was accepted and the remaining balance was used successfully. However I was then informed that the second gift card had a balance of $0, despite the fact that it was a new card and I had verified the $50 balance shortly before entering the store. Since I personally verified the balance immediately before shopping, I am very concerned about how the funds could have disappeared. I physically scratched off the PIN myself and the card had never been used before".

I love the clothes at Anthropologie, and I have often shopped at the store and online. The…read moreselection at this store is great, and everything is displayed beautifully. The brands Maeve and Pilcro are quality special wardrobe pieces and worth every penny. However, an odd occurrence happened the other day in the store where an employee stood literally inches away from me, and seemed annoyed I was looking at merchandise right in front of where she wanted to hang something up. She didn't even say "excuse me" or make eye contact or ask me if I needed help or anything at all. I felt like a potential shoplifter suspect. Or maybe I was just in her space although I was the only person shopping in the store? The two women in the dressing room were nice enough.

Katie is so sweet and she let me spray perfume on her so I could figure out which one I wanted to…read morebuy. I think I like the orange blossom most but now I don't remember? They have some really cute, unique clothing here and tons of candles and there's a sale for 40% off.

I was looking for something new to try and found someone to help me almost immediately. She was…read moresuper informed and was able to give me great recommendations. She was also thoughtful in listening to my concerns and very friendly. While she was helping me, another customer came up and asked for help. Instead of ignoring her or dropping me, she politely greeted the customer, quickly listened to the customer, asked the customer to wait by the products she was interested in, and called another associate to help the other customer. The associates didn't make me feel like they had better things to do or people to serve. The prices are a little higher than other shops, but the customer service is beyond those places.

Sephora for all your beauty products and needs. Greeted by employee as I walked in and the you g…read moregirl pointed me in the direction of Two Faced products. Too Faced is my go to for mascara and I love the length it gives my lashes. The store is well stocked with many well known makeup brands and products. So you can almost always find what you're looking for.

Want a rip off!!!! Bought some Dakkar for a friend's birthday and I was told that I could return it…read moreif the package was unopened and with the receipt. Came back today to return it and they said no returns allowed only exchanges. I told the man that's not what I was told and I wanted to return the product since the package is unopened and I have the receipt. He said no and I'm extreamly upset!!! What a joke!! Customer service is rediculous. I'll never be buying from them again!! Too bad because I'm a perfume collector and you guys just lost a long term customer!!!!

Agree with all the negative reviews. From the minute I entered the store, the old man basically…read morespoke to me very dismissively. Very rude and abrupt. Then when he said something I didn't hear right away, he again said very rudely that he was talking to me. Offended at his attitude, I tossed what I had been holding into the bin it had been in after which he told me to leave. And when I said he had been rude, he kept insisting that I was the one that was rude. If you're rude and dismissive with a customer, you will offend them and they will respond in kind. Miserable old man with a huge chip on his shoulder. I feel sorry for him.

If you don't go in a designer tuxedo in 90 degree weather this rude little man…read more won't open the door for you. I had know idea I need a financial statement to shop in his store. Your judgement of potential customers and people in general lacks in civility. You need to learn proper manners when dealing with customers.

I'm giving the store five stars because the ultimate result from my visit was a five star…read moreexperience I've been frustrated when I've been walking around at least eight aisles and I couldn't find one employee. I finally went up to the registers and asked for help. I'm guessing they might be shortstaffed, but Camille came over and Camille deserves a raise Unlike at Sephora, where they immediately come up and want to help you because they are required to so that you use their name at the register not so they get commission so that their employer knows they're working, but are they really working? They quickly come up try to shove product at you And walk away. Camille was not such an employee. She spent over 30 minutes with me turning her arm into a pallet, helping me with concealer, tinted, cover up sunscreen and full coverage. She was top rate and explain explaining all of the products the pros and cons she knew her Sephora may have lost a customer today

I was dressed nicely, carrying a small clutch with a shoulder strap (which was far too small to…read moreconceal merchandise and the only reason I bring it up), and wearing nice jewelry after going to brunch. Despite that, one employee with short red hair seemed to follow me around the store while paying far more attention to me than to a group of blonde teenagers who were laughing and hanging around the travel-size section. I was smelling perfumes for an upcoming birthday. While I was still shopping in the isles she immediately offered to ring me up after following me throughout the store right then and there since I had two full size perfumes and a full size face cream...which again wearing what I was there was zero way I could take it, which only reinforced the feeling that I was being watched. To make matters worse, when I pointed out the half-off yellow sticker signage, she dismissed it with "Nope, it's that price," without even taking the time to read the sign, or to check the other prices. I've shopped at the Cupertino, Campbell, and Morgan Hill locations and have never been treated this way. In fact Cupertino is close to a therapy center for special needs children so I have gone there messy bun and eyes red from emotional days and was always treated so kindly and that store carries chanel. The difference in how I was treated at this store left me feeling profiled. Shopping to decompress shouldn't mean being viewed with suspicion and asked to be checked out before you are done shopping. After reading others reviews this seems to be a common issue. This area is pretty heavily POC so if she feels uncomfortable working with diverse looking clients she needs to work at another location or in the back. Reported it to Corporate for training. If someone is clearly there to shop and spend money, they deserve to be treated with the same respect as every other customer. Unfortunately, I won't be returning to this location.

After a decade of living in SJ I finally caved and visited the store in person. For many years I…read moresent my husband or ordered online because I didn't trust myself going in to a teachers paradise. My kid had been asking for a magnifying glass and I needed some stickers so on a Saturday afternoon we found these things and more. The store is organized and very clean. Although it is mostly elementary school supplies, you will find a lot of educational toys, books and supplies at affordable price points and quality. If you are like me and refuse to shop at Amazon and big box stores, this place is great for gifts, crafts, and toys. The staff are really friendly and now they allow anyone to sign up for a free membership that gives you 15% off your purchase or items. It's walking distance to the hospital and San Jose City College with lots of parking in the back.

This store is literally 5 minutes from my house and I never thought to stop in, but I had seen on…read moreTikTok that contact paper is good to help protect paperback books so I stopped in to see if they had some. They sure did along with a ton of other things! It's mostly for teachers but has a lot of things for regular arts and crafts.they also provide lamination services. The staff is super friendly too which is always a plus!