Absolutely loved the scent bar experience with Florra! My best friend went here with her boyfriend…read moreso I knew I had to take my boyfriend too for his birthday. I reserved an appointment for 2 ahead of time for a Sunday and am so glad I did! I believe they have a promotion if you come in on weekdays. The team was so sweet and patient as we asked questions in crafting our perfect scent. At some point, my head started hurting just because of how overwhelming it can be in a fragrance-heavy environment. The lovely staff member who helped us (I forgot her name!) helped throw away the scent strips that I didn't like which made me feel so much more comfortable. She was also incredibly helpful in explaining the different notes and layers. We ended up each getting an Eau de Toilette ($99)! I am curious about how my scent would be like in a perfume oil so I may consider that next.

There are many customization experiences out there these days from being able to create custom…read morelipsticks, color analysis, skincare labs, but Florra's custom scent bar really stands out because it's such a sensory experience. It was a lot of fun from start to finish. I learned a lot about how fragrances are built, especially the different scent layers and how they come together. The process felt very relaxed and we were encouraged to take our time sampling and exploring until we found the right combination. The store itself, is a great place to pick up gifts and unique merchandise that would be a joy to give. An enjoyable experience and highly recommend if you're looking for something interactive, creative, and a little different.

I have always enjoyed the Los Gatos Sephora location! Every time I go I have a quality experience…read more But for some reason today my experience with Brian was even more memorable. Maybe it's because I've had a hectic day and his energy was so calming and he didn't rush me one bit. He had quality recommendations and didn't try to sell me anything unnecessary. It was a seamless experience from the moment I came in through check out... I really feel like I'm leaving with a positive energy lol not all Sephora as are equal and I will say the staff at this location are always a cut above the rest. He didn't do anything extra extraordinary or crazy, but his presence was what I needed to end my day with! Thank you!

I have been a loyal Sephora customer for years, spending between $200-$800 per transaction on a…read moremonthly basis. During a recent visit to the LG location to process returns, I was denied an exception for two items that were one day outside the return window -- an $80 perfume and a $45 lipstick. I had no issue accepting that several other items fell too far outside the policy to return. My concern is strictly with the two items that were one day over. Retail customer service best practices -- especially for high-frequency customers -- typically allow for reasonable discretion in situations like this. The sales associate refused to exercise any. This is not my first disappointing experience at this location. Customer service standards here have consistently fallen short over the years, and this visit confirmed that nothing has changed. Sephora would do well to empower its staff to make common-sense exceptions that protect long-term customer relationships.

Love this place. Can always find a lot of great clothes. It's on the higher end but they have a lot…read moreof styles that are one of a kind and they last long.

I had an experience at this Anthropologie and was about to forget about all of it until I did a…read morequick return at the mall store. I didn't want to go back to the LG store because of the woman who was "overseeing" the dressing room there She wasn't in there much (I walked in and out getting sizes ) but when she was, she seemed very frosty towards me and when I left she was on her phone and told me to just "throw them (unwanted clothes) over there," gesturing dismissively This probably wouldn't have been so bad if we had not walked past each other several times with no acknowledgment but oddly she was looking straight at me, locking eyes. Once at the register because I was paying a shit ton of money for my clothing, not that that should matter, I decided to say something and it was apparently a shocking surprise. The reply was "but I helped you right?" Um yes but it was still an unpleasant experience because of the other employee. Anyway, long story long, I had to return one item and the professional and welcoming treatment from three of the employee in the store while I walked around, made me remember that that is not how it should be Not returning to this store though it's so much more convenient.

I was looking for something new to try and found someone to help me almost immediately. She was…read moresuper informed and was able to give me great recommendations. She was also thoughtful in listening to my concerns and very friendly. While she was helping me, another customer came up and asked for help. Instead of ignoring her or dropping me, she politely greeted the customer, quickly listened to the customer, asked the customer to wait by the products she was interested in, and called another associate to help the other customer. The associates didn't make me feel like they had better things to do or people to serve. The prices are a little higher than other shops, but the customer service is beyond those places.

Sephora for all your beauty products and needs. Greeted by employee as I walked in and the you g…read moregirl pointed me in the direction of Two Faced products. Too Faced is my go to for mascara and I love the length it gives my lashes. The store is well stocked with many well known makeup brands and products. So you can almost always find what you're looking for.

Want a rip off!!!! Bought some Dakkar for a friend's birthday and I was told that I could return it…read moreif the package was unopened and with the receipt. Came back today to return it and they said no returns allowed only exchanges. I told the man that's not what I was told and I wanted to return the product since the package is unopened and I have the receipt. He said no and I'm extreamly upset!!! What a joke!! Customer service is rediculous. I'll never be buying from them again!! Too bad because I'm a perfume collector and you guys just lost a long term customer!!!!

Agree with all the negative reviews. From the minute I entered the store, the old man basically…read morespoke to me very dismissively. Very rude and abrupt. Then when he said something I didn't hear right away, he again said very rudely that he was talking to me. Offended at his attitude, I tossed what I had been holding into the bin it had been in after which he told me to leave. And when I said he had been rude, he kept insisting that I was the one that was rude. If you're rude and dismissive with a customer, you will offend them and they will respond in kind. Miserable old man with a huge chip on his shoulder. I feel sorry for him.

If you don't go in a designer tuxedo in 90 degree weather this rude little man…read more won't open the door for you. I had know idea I need a financial statement to shop in his store. Your judgement of potential customers and people in general lacks in civility. You need to learn proper manners when dealing with customers.

I'm giving the store five stars because the ultimate result from my visit was a five star…read moreexperience I've been frustrated when I've been walking around at least eight aisles and I couldn't find one employee. I finally went up to the registers and asked for help. I'm guessing they might be shortstaffed, but Camille came over and Camille deserves a raise Unlike at Sephora, where they immediately come up and want to help you because they are required to so that you use their name at the register not so they get commission so that their employer knows they're working, but are they really working? They quickly come up try to shove product at you And walk away. Camille was not such an employee. She spent over 30 minutes with me turning her arm into a pallet, helping me with concealer, tinted, cover up sunscreen and full coverage. She was top rate and explain explaining all of the products the pros and cons she knew her Sephora may have lost a customer today

I loooooove this location! I feel comfortable walking in here bare faced, running my errands…read morewithout feeling judged for not being full glam (cough cough valley fair sephora). Anyway. This location is often well stocked, has everything I need, and they are super quick at filling online order pick ups!

This store is literally 5 minutes from my house and I never thought to stop in, but I had seen on…read moreTikTok that contact paper is good to help protect paperback books so I stopped in to see if they had some. They sure did along with a ton of other things! It's mostly for teachers but has a lot of things for regular arts and crafts.they also provide lamination services. The staff is super friendly too which is always a plus!

Really great store for teachers! Paring was full at the front but there was parking available at…read morethe back and a back entrance was available. Staff were all scattered however I wasn't greeted when I came but the others were. Although a guy who was working there saw I needed a bag to hold my items. They had a lot of things you can look for math, writing,reading, and a lot of decorations! The prices seemed a lot but could be worth it. They also had a good deal 20% off on decor items. The checkout line was a little confusing if they had a cord to show where the line starts with their line starts here sign that'll help. I was checking out and they asked for my name and email to sign me up for deals and had to correct them a few times. Great store I'd come back however I wish they helped me out a little more in what I'm looking for but figured to just look around and search myself.

I have core memories of walking down the aisles of Toys R Us toys stores. Picking out my first…read morecabbage patch kid to just exploring the shelves, every trip was just a fun and exciting moment. I find myself scouring the Bay Area for toy stores so that my littles can have a similar feeling and experience. Finding The Wooden Horse has been such a treat. They have every toy you can think of and they provide a great balance between educational, trending, and the classics! Stop by next time you need to pick up a gift or have some time to explore! The staff is friendly and there is always a spot open in the parking lot!

I was looking for a gift and I had my 7 pound non shedding hypoallergenic dog with me. Hes friendly…read moreand was just on the floor by my side and one of the ladies ran up to me in distress like I committed a crime to tell me dogs aren't allowed. Hes my ESA.... and there is no food sold here so get over yourselves definitely not going back here.