I had an excellent experience with Megan, the lead cashier at Ulta. She provided exceptional customer service from start to finish. She was incredibly patient while I searched for my coupon in the Ulta app and never made me feel rushed. She even let me know I had reward points available to use, which I really appreciated. Megan was friendly, professional, and clearly on top of her job. She handled both my return and new purchase efficiently and stayed extremely organized throughout the entire process. She also informed me that I receive a $5 coupon after completing a Happy Returns return, something no one has ever told me before. Thanks to her, I was able to take advantage of that benefit, and I'll definitely be making my future Happy Returns at this location. It's employees like Megan who make shopping a great experience. Thank you, Megan, for going above and beyond! read more

The moment I wake up Before I put on my makeup, wait I don't wear makeup... But my beautiful wife does and we spent a couple hours here, while she searched for the best makeup for her! The staff is super friendly and helpful. She found everything she was searching for. Very ADA friendly bathrooms, aisle spacing. And there's a BOGO sale right now, on mini items and ELF products! Enjoy the haul y'all! read more

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I needed a new ceramic brush so I decided to try my luck at Ulta. I was warmly greeted when I entered to store. This store is quite big and their displays are very nicely done. It's so colorful and festive insides They had a big selection of brushes and I found f the one I wanted. It's just the right size and I love the pink marble color. There was no line at the checkout, which is always nice. There was some confusion with my rewards card. The employee at the checkout thought I wanted to open a credit card account. I just wanted her to look up my rewards card. I paid for my item. I was not offered a bag or the option to buy a bag. So I took my brush and receipt and left. Other than that I had a good experience shopping in here today. read more

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I enjoy coming to this location , it's super closed to my home and it's so convenient for me, the employees are really nice and helpful I've never had a bad experience when I go. The store is always clean and well organized. Location wise it's a pretty big shopping center so you won't have issues finding parking. read more

Ulta Beauty - Hair Salons Near Me - San Jose, California

Getting the Benefits eye brow tinting productsit really covers your brows and makes them look natural if you get the right shade. Sometimes tho the eye brow product that you put on to keep the color in place actually takes it off as you are brushing it on. Sometimes tho the not sure if it's a good thing to use read more

Customer service is nonexistent - the employees there don't acknowledge when you go in AND when you ask for help they seem like they are being bothered. Go to the one on Campbell - they are NICE and SUPER helpful. read more

I made an appointment at the brow bar Monday. I was running late and called the store to let the brow expert know I was running late but couldn't get through! I was just 7 min late when I received a text that my appointment had been cancelled. I've been getting my eyebrows done at the brow bar for a long time and know the grace period is 8-10 minutes, no problem so I booked th next sloth. As I checked in the brow artist gave me so much attitude and was very short with me! I understand having a bad day but I wasn't being rude to her in any way and the whole time she made me feel like I was bothering her. shes an amazing brow artist but I can Get past her nasty attitude! read more

I would love to leave this 5 star experience to my hairstylist Dayna. Dayna is so personable and listens to exactly what I am looking for. She educates me and leads me to every step she's taking when she's doing my hair. I have seen her a few times now and I leave her chair feeling like a new woman. I've gotten so many compliments on my hair cut and color. I will recommend her a thousand times. She's the best! read more

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Came in tonight to shop and got the nastiest looks because I had to latch my baby. I wasn't exposed at all, had one inch of midriff showing (working associates had more than that while reaching for items). It's strange that a beauty store in Almaden of all places would make women feel so blatantly unwelcome. read more

Was there today around 7:30pm, it was pretty dead. 3 girls working on the floor. There was 1 girl on the registers , and she was trying to help a girl with a gift card. She couldn't figure it out, I was literally the only one standing in line for like 25 mins , while another girl who looked like the manager came to 'try and help' with the gift card. She was there for 2 secs, then left the girl alone again. They all saw me standing in line and not one of them offered to open another register and help me. I saw 2 registers open because they tried to close her on both registers so I don't understand why she couldn't take 2 mins of her time to help me check out. Anyways I ended up leaving and didn't get to buy my stuff, which was probably $200 worth of product. read more

Poor customer service at the checkout counter. Extremely rude cashier who was constantly giving disgusted looks to people and couldn't even ask me if I wanted cash or card. Why work in customer services if you can't even be kind to people? Definitely will not go here again when there are plenty of ultas near by. Don't go here unless you want to get judged by random people! read more

Management needs to straighten up this location, from the cleanliness, customer service, and stocking up on free gifts that you just advertised!!! 1) The store was a mess , no tissues, no q-tips, trash where there should be supplies. 2) Bought $400 worth of items and many of the items were supposed to have bonus items or free gifts but the manager who rang us up said there were out of stock on the free gifts or that promos ended, but there were still signs up. 3) I purchased $60 worth of Benefit product and when I asked for my free gift I was told that I needed to buy Pore Gift Product to get free items, but it does not say that on the advertisement, which I attached below, it says $45 worth of product. I gave 2 stars because there was one salesgirl on the floor that was helpful in helping me color match foundation. read more

Ulta Beauty - Hair Salons Near Me - San Jose, California

I went in early black friday. I was there at 7:30 am. I spent $ 156.00 and still didn't qualify for even a free lip gloss. Where were the incentives to shop there. 30%off? That's not a black friday sales. Oh online is the way to get deals. Then why be open? That's supposed to be the point of black friday. Get up early and hit the stores for early deals as a reward for being devoted. It feels like stores are forgetting this. Once again corporations win and the everyday working person gets $&u#ked. read more

I came in really needing help today, but sometimes it feels like you're the annoying customer so I didn't wanna bother the girls too much. There was a girl who I asked for help, but she left me hanging she just disappeared after I asked her question. But this girl walks up to me. Her name is Natalie. Natalie is such a gem. She gave me so many recommendations followed me around the store. Help me with everything so patient so kind truly is a great tribute to Ulta. I'm so glad I came in and found someone like her to help me all her recommendations are so good too thanks Natalie !!! read more

store lacks a lot of inventory, over priced, and messy. Not easy to find products I want in stock. I would rather shop online, target, or amazon. read more

Ulta is a great place to find almost any brand of popular makeup these days from the celebrity lines to drugstore brands like nyx, Maybelline and revlon. This particular location is always clean and organized. Customer service is usually pretty good here. If you don't want to deal with going somewhere more busy inside a mall like Sephora, ulta is a great alternative! read more

Not only is Christine the absolute best, but Angelica at the front is always so sweet, talkative, and incredibly fast. Christine, who does my eyebrows, is truly fantastic and insanely talented. I love how we chat about life -- the time always flies. I genuinely look forward to seeing her every time I come in! read more

Ultra Beauty is a store location in Almaden plaza off of cherry ave San Jose area. This store location is okay to walk in for in store purchase. I do have an Ultra Beauty account which I had mainly made online purchase order for InStore pick up curbside or delivery home for self only. I have found selected products that I keep as routine purchase for self only daily self care. I like to browse in store once in a while. Salon is as well located in store but i have never gotten a hair cut at this location or of any ultra beauty stores. I had not added any other person onto my Ultra beauty account as authorized user. Purchases are not made placed for another person. Curb site online order pick up regardless of location I have used my own personal transporation to get to and from Beauty store for picking up online order as self. Never had I had another other persons accompanied of me in vehicle. As if browsing in store, or interaction with any Ultra Beauty customer services representatives in store or on phone is primarily communicated for in English only. Christina (6/8/2025) read more

I think her name is Amanda - she was so sweet and helpful with my mom's search for a good foundation. She considered every aspect of her skin and gave her solid recommendations. We will definitely be coming to this location for quality customer service and impressive cleanliness. read more

Very messy. Came shopping for Black Friday and 3 out of 11 items were mislabeled. They lost $250 worth of items I would of purchased. read more

Ulta Beauty - Hair Salons Near Me - San Jose, California

Staff appears to be missing at this location and when you find them, they're extremely rude. I've been here 3 times. 1st time after looking around for what I needed for 15 minutes without seeing one staff member I left. No worries! Got what I needed at Sephora. 2nd visit I asked a woman to help me find a foundation while she was stocking items. She was so rude that when I called her out on it she actually admitted she was having a bad day and apologized. Love that. 3rd visit again, no one on the floor, after almost 20 minutes without seeing any staff I asked the young lady at the register who directed me to a woman stocking makeup, saying it was her department. When I went over there, there were 2 other employees with her chatting. That's why I couldn't find anyone! They all seemed quite annoyed that I interrupted their conversation and the one lady told me very curtly that she couldn't help me since it's not her department. I think I will apply to work here and get paid to hide in the corners chatting . read more

If you like to shop where there are several employees in the store who are in and out of the aisles without saying excuse me as they squeeze behind you and they also don't bother to ask you if you need help then this is the store for you. I've never been in a store with so many employees who did not ask customers if they needed help. There were definitely more employees in the store than customers. Just about every item I was interested in was sold out and the store felt a bit messy. I've given Ulta so many chances but I think their shopping experience is a no from me, not a welcoming store. I only came in today because I had a giftcard. The only welcoming person was the girl at the checkout but even then while she was helping me her attention was to someone on her headset. At times I didn't know if she was talking to me. Ulta needs to work on their customer experience, I'm done with the company. This experience placed the nail in the coffin for me. The shopping experience at Sephora is far superior. read more

HORRIBLE customer service! I came here because I bought a foundation about 2 weeks prior and it oxidizes so I wanted to try a slightly lower shade...one employee walked away as I asked for help then I approached two other employees who were mingling and the one to answer my question was DANNY and apparently she doesn't know what customer service is...very condescendingly she says "oh we don't do samples THATS Sephora" when I had just received a sample 2 weeks ago when purchasing a foundation at Ulta I have receipts! Regardless if they don't offer her response could've been "oh we don't do samples it was most likely a promotion but sorry we don't" simple....at the register the assistant was nice however no bag was offered for my items until I asked....CUSTOMER SERVICE sucks but products I mean they're Ulta so they have what you need just don't expect warm welcoming staff... read more

I haven't been into the actual store in probably years. Definitely haven't been since Covid. Today was awesome because the store was empty! I think because of the football game so many folks are at home watching the game. Jessica was incredible... my gosh she helped match me for a new foundation, concealers and found me my fav eyeshadow I forgot about from MAC. She didn't rush me at all and really spent her time to ensure I had the best foundation match! I adore her and I hope next time I go into the store, she's there. read more

Ulta Beauty - Clean store - Hair Salons Near Me - San Jose, California

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Stock was either low or completely out, testers are out, misfiled, a total mess & goopy, no kleenex/qtips/trash cans in makeup area. The only kleenex was on other side of the store by eyeliners....not where makeup is tested. Staff was standing around talking & not improving the store appearance or inventory. Horrible store...i wont shop here any more. Read other reviews. Ulta keeps saying sorry let us know so we can improve. So improve then!! These reviews go back for quite some time & clearly nothing has been done to fix anything. Clearly hair service is ok but customer service & store appearance/inventory needs a LOT of work. Im sure brands that distribute via Ulta would be interested to know how their products are handled. SHOP SEPHORA! read more

Dirtiest makeup store I've been to my life. Omg! The Hourglass makeup section was disgusting. The nice young lady.... who got a star, showed me her fave concealer. I saw the selection and there was makeup splattered, squished ....it look like a horror movie mu-rd-er scene instead of blood it was makeup concealer. I immediately left. I cannot with that. I was so disgusted. Hey Ulta, clean your store. Oh, when leaving I noticed a lot of things out of place. Like omg! Who manages that store. I would write up my employees for not cleaning their sections during their shift. So nasty. Sorry, but these are facts. I'm going to West Gate. read more

Where to begin, I came in yesterday for a basic blunt one-inch trim cut. And let me tell you I DID NOT receive that. Upon getting to the salon I was the only person there and there was one stylist there, waiting for her to notice me. 5 minutes go by and she's an eyeshot away from me just working on a mannequins hair. It was obvious she was ignoring me. I went to the front checkout desk and asked "Is the salon closed today?" to which they promptly responded it was not. They sent a manager to let the stylist know I was standing there. I ask are you guys are available to do a haircut and the stylist states she's busy and might not have time, I say no problem I am just looking for a blunt one-inch trim. She agrees to do it. She (Katie) was a nice woman, but after the cut, I didn't get much time to inspect it or stare closely. I had other errands and things to do that day and my hair wasn't fully dry/ still damp. I get back home and start examining my hair closely and realize one side is longer than the other and that 3 inches of my hair was gone instead of 1 inch. I couldn't believe my eyes, I started brushing my hair to lay as flat as I could see. I promptly went back to the Ulta to request a refund. The manager, (Jessica) was defensive, hostile, and angry. She refused to give me a refund even though admitting my hair was cut incorrectly mind you I didn't even bother to mention how many inches were taken off. She stated she "only hires the best stylists!" Well yeah right, because a basic one-inch blunt trim is not a crazy nor hard ask. She then demanded I give another stylist a shot at correcting the nightmare. I said well what if you guys mess it up again?! To which she replied then "I'll give you a refund." I stated I did not trust her salon nor her team. So now I'm stuck in this even more uncomfortable and unnecessary position. I let her "reschedule" me to just get out of there and leave. I promptly am now having to rectify this with Ulta corporate. Today I woke up and went to a high-end salon and they confirmed it was uneven and choppy, and the stylist had taken 3 inches off my hair even though I requested 1 INCH OFF. So I had to have ANOTHER half inch taken off to fix my hair. Unbelievable. 6 - 8 months of hair growth down the toliet. Take it from me if you care about your hair's length and integrity never step foot in an Ulta salon, and if you are gonna roll the dice at one certainly do not come to this one, and if you go to another Ulta salon don't be surprised if more than likely they mess it up. read more

Ulta Beauty - Few days before the cut. - Hair Salons Near Me - San Jose, California

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Noelle's Yelp Notebook 2018 Ulta Beauty is located in the Almaden Ranch Shopping Center. It's located right near The Bass Pro Shop and Total Wine. There is ample parking which makes for great shopping. Most of the employees here are friendly and helpful. The only problem is there aren't many employees and sometimes you're left waiting at the cash register for someone to ring you up which happened to me on my most recent visit. They have a few of my favorite brands like Kenra, Dry Bar, Pureology, Benefit, Philosophy. Be sure to sign up for their mailing list and loyalty rewards program. I've earned VIP status and my points don't expire. On my most recent purchase I saved over $60 because I had a 20% coupon- this was awesome considering I spent $166.00 This location is cleaner than the location at The Plant Shopping Center - just FYI. If you're looking for haircare, makeup or other beauty supplies this is your one stop shop! Noelle's Notes Sign up for their rewards program Great selection of beauty items read more

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I totally recommend coming here. I come here to get my hair done all the time by Tyler who always leaves me and my hair looking beautiful after the service.! If you would like to get your hair done book with Tyler for an amazing service.! read more

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Not one person greeted me me when I entered. No spoke to me while I was sending through the store to find things, they walked in front of a few times not a word. Plenty of staff there talking to each other. There was maybe two customers in the store including me. So I put my stuff back and left without buying anything, 0 stars. Won't shop there or any Ulta again. read more

This location used to be my favorite Ulta to shop at in peace, but I don't know if I can say it's true anymore. It can feel pretty difficult shopping for makeup and sometimes I get overwhelmed by all of the options and I end up taking my time perusing the store. Usually, the workers here are pretty friendly and relaxed, but during this visit I felt like I was being watched. Also, the cashier was not friendly when I asked a few questions about their fall haul sale. So much for enjoying the weekend off, a girl just wanted to swatch lip glosses and do some retail therapy. read more

I went in to get a blowout as well as some tips for whenever I choose to do one on myself at home. My stylist Tyler did a great job talking me through each step as well as explaining why she was doing it the way she was. She also added tinsels which added a sparkling touch to my hair! Overall great experience would go again! read more

I was looking for eyebrow products an a sale associate (bummer I didn't get her name) she was so helpful. She went over and beyond with helping me get what I needed. I don't have much experience with what makeup is good or not and she gave me great recommendations. read more

Shout out to Tyler for cutting my hair!! She was sooooo patient with me and tweaked everything I asked for. Plus she is funny and personable and I had a great haircut experience. :) Totally recommend her (also she does the hair for all the store employees so that's another vote of confidence that she does a great job!) read more

Very happy and impressed with this Ulta Beauty Salon. Everyone was very nice and friendly. I came in a little unclear with exactly what I wanted, and they were all so patient and considerate. They really listened to me and what I was searching for in a new look. Sara H. did my hair dye. I love, love, love the all over color. My hair looks wonderful. She is a rockstar with hair! She answered all my questions patiently and thoroughly. I am thrilled with the end result. She really listened to me and did a superb job. I've gotten so many compliments on the color. I would highly recommend her to everyone because she really does care. Erin D. did my cut. I was really unsure about what kind of cut I wanted. She really listened to me and gave me the perfect cut. She is is very skilled and very easy to work with. Again I love my hair! I get tons of compliments on it and am told I look younger. I defiantly recommend both Sara and Erin and I highly recommend this Ulta Beauty Salon. I'll be back, already made my appointment for the fall! read more

Ulta Beauty - Erin D. did my cut. I was really unsure about what kind of cut I wanted. She really listened to me and gave me the perfect cut. - Hair Salons Near Me - San Jose, California

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Want the girls who work here to treat you badly, speak Spanish about you and usher another Spanish-speaking woman to cut in front of you after you've stood in line for a while? Well, this is the place for you! If you thought the Plant was a mess, welcome to the latest mess! I left my bag and walked out. Unfriendly and discriminatory. Jamie, the manager on duty, would not give me the manager's name so here we are. read more

Came back here thinking service may have been improved. Nope! Even worse than the last time.. Very rude service - asian girl with glasses - I forgot her name - starts with an M (but her manager's name is Jessica who was much more courteous and asked if there is anything she could do. By then however I was already turned off.) Anyway I had mentioned to the girl I have 3 gift cards. She says ok. She then processes one then tells me I need to pay the rest. Huh???? I let her know I had mentioned to her already that I had 3 gift cards (and did so several times) Then she claims I was yelling at her. What?? Instead of blaming the customer please look inwards and perhaps stay focused at the task at hand and get some more training. read more

I asked for some perfume samples with my purchase of more than $150 of perfume, however the store cleric said that their store don't offer samples. I will not buy perfumes here anymore, since all the other stores I buy perfume from (Macy's, Nordstrom, Sephora) all give complimentary samples. Losing major customers for a few bucks is not worth it Ulta. read more

Ulta Beauty - Hair Salons Near Me - San Jose, California

Don't going there at all. They refused to refund you no matter what. They rip the receipt behind your back. You will be getting zero refunds on anything. None. Now I am stuck with items. Waste of times. Go other place. Don't waste your time going there. If you have to, Watch them with your receipt. Make sure they don't take advantage of you and or your money. read more

Terrible customer service won't be coming back, the manager refused to acknowledge that someone put back my stuff before the dead line date see the the picture and bashed on me and said it was the corporates fault. Well I got the email saying the actual date. They are plain rude and don't take accountability when they are wrong. Take your money else where it's not worth the hassle especially during a pandemic read more

Ulta Beauty - It's the October 6 I have a newborn at home and made the extra effort to go WITH the pandemic before deadline and they put back my stuff! - Hair Salons Near Me - San Jose, California