1. BlueMonsoon Pools

    1. BlueMonsoon Pools

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    BlueMonsoon Pools

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

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    5 years ago

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    Zach T.

    Thanks Kenny O. it was a pleasure to help you out with your pool!

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    Shasta Pools

    Shasta Pools

    2.8
    (145 reviews)

    This was our third time in six years that we have built a pool with Shasta. What keeps us coming…read moreback is their in floor cleaning system, and the fact that to upgrade the equipment. Also their longevity on business The good- Garrett Dow,the construction manager was the best person as far as communication goes. He always responded to my text and phone calls in a timely manner and he kept the project moving. The trades that he had on our site were always professional and easy to work with. The AI operator was helpful when I couldn't get a response from anyone. I liked their Builder Trend Ap for communication. What needs improvement- project manager didn't respond in a timely manner or not at all. Never picks up the phone. This is the main contact for the project and this added to undue frustration. Good communication is key to any project. It seems it's hard to find good people that have the skills to do this now adays. I will continue to recommend Shasta as they do build a great but just don't expect great communication unless they get better project managers

    WARNING TO CUSTOMERS!!! I contacted Shasta Pools to obtain…read morean estimate for weekly pool service. After receiving the service agreement, I carefully reviewed the terms before signing and had several questions about conflicting provisions. One provision authorizes Shasta to charge customer's credit cards for repairs under $50 without prior customer approval, while another stated that customers would be contacted for approval before repairs were made. I asked for clarification regarding these conflicting terms, as well as several other provisions in the agreement. Rather than answering my questions, I was promptly informed that Shasta was suddenly unable to accept new customers because they were at capacity. I can't say whether the timing was coincidental, but I found the experience disappointing and unprofessional. I believe any company asking customers to sign a legally binding agreement and keep a credit card on file should be willing to answer reasonable questions about its terms before requesting a signature. Read the service agreement carefully, ask questions, and make sure you fully understand any authorization to charge your credit card before signing. I will NOT use Shasta.

    BlueMonsoon Pools - poolservice - Updated July 2026

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