Absolute worst customer service I've encountered. Every employee I encountered during my screen…read moredebacle was inept, uninformed and frankly didn't care about customer service up to the manager. So I guess it comes from the top down. -I needed two screens replaced. Dropped off and was told their screen guy would take care of it. -Went to pick up and he put the wrong latched on the screens. Why wouldn't you use the ones that came? Or marked where they attach? He was clueless when I explained I couldn't use the screens now. He then sends me across town to get new latches from Richmond Glass (just take your screens there for work FYI) they were so helpful and sympathetic to my having to deal with the idiots at Ace. -I return and the screen guy tells me I should just replace the latches myself and he can sell me the screen tool. I already paid for him to do this. I then see the parts I drove across town to get that he told me Ace doesn't carry. I ask him to replace the latches as I've paid for the job. -I provide him the measurements verbally 3 times with approximately 5 times repeat back because he admits he didn't write them down. Spoiler Alert: he mismeasures where the latches go. We have to take it back. -then after several phone calls to inquire on our screens we are told he was off and the manager couldn't have anyone else work on them because of the issues. -This hour tops job took over a week with us doing most of the legwork. Zero apologies. We've had them do screens before and it was always great. This was atrocious and I'm upset over the entire experience. Buyer beware. Go to Richmond Glass for actual customer service and expertise. Ace has gone downhill.

You cannot not find nicer people at a hardware store than those at Ace Hardware in Richmond. They…read moreare most helpful even greeting you at the door and offering assistance. I appreciate that, and the fact that they don't laugh, or they laugh with me, when I show them photos of what I need. Ace offers you the choices that best meet your needs. I love having Ace Hardware nearby.

Worst business and salesman to deal with. Went to Tepperman's to buy kitchen appliances. Walked…read morein and our sales person Dennis asked us what we needed. I explained to him that I wanted black appliances and he begins to tell me that they are out of style. Can you imagine the look on my face when he said that! I was not even able to get out black stainless and he tells me out of style. Fast forward, I do all the leg work and and find what we want. He orders it and says four to six weeks at best. Never heard from him again. Called him and said a phone call with a follow up would have been nice. Said he would, still no follow up. I had to call myself and find out when will we receive the rest of our order. Another 4 weeks. So in total 10 weeks and counting.......nothing. Now I have to wait till middle of July. I wonder if my sales person is ever going to call. Never ever will I buy from them (him again. Horrible customer service. This is the Sarnia store

Worst furniture I've ever purchased! Spent over 20,000 in…read morethe past few years to Find out everything I bought is junk. kitchen set is pealing , chairs foam is completly compressed, sectional couch is saging so bad it literally dislocates the users back. Junk and no warranty whatsoever . All less then a year when complaints filed

Top notch quality and service. They work WITH you not for you. If you're not sure about a decision,…read morethey will help you make the right one FOR YOU.

I just worked at this company for three months. The quality control person and the maintenance…read morepeople can do whatever they want, meaning they can use their phones on the floor but if a press operator or assembly person does they get scolded for it. I know they can do whatever they want because I've seen them on their phones repeatedly. The owner also walks around on his phone. My mother was put in the hospital in ICU and I was put in a group message with my sister and aunts and when I tried to respond the secretary came out telling me to get off my phone within seconds. Twice. The day my mother was getting out of the hospital ( 2 1/2 weeks later) I was responding to my sister's messages and the Quality Control person (who was on her phone with her daughter that day in front of me) tried writing me up and said if I'm "caught" again I'm terminated lol I quit on the spot. It's rules for thee but not for me at this company. It states right in the employee handbook that you have to punch out if you leave the building for lunch but the secretary and the quality control girl just leave without punching out and they do it right in front of other employees. I have never been absent in the three months that I worked at this company. I have never even been late to work when I worked for this company. There is only one other employee there that hasn't missed a day in the 90 days that I worked there.The quality girl was absent at least 5 times in the 3 month period. I was also told by other employees that she was so mean to the last quality girl that she quit. And she did it on purpose so she could have her job. WOW I am a 50 year old adult woman who knows right from wrong. If I work at a company for eight hours a day and spend five minutes of my day texting that's my business. oh well they lost a good employee in me they can't even keep employees and they're gonna hassle people about using their phone for a minute. not only that the secretary gets off of her butt and comes out and tells people to stop talking lol STOP TALKING??? I would like to add that the maintenance people and the owner congregate in the same area and talk and talk and talk lol she has even told people to turn the radio down ha ha that's not a good way to get people to stay working for you. Oh and to end my review, if you do decide to work here get ready to hear everything you don't wanna know about the quality control girls family and the kids she adopted.

Amazing. Blew a fuse...again, at the camp up the rd (got down to mid 30's last night so, we had…read moreto break out the space heaters) Anyway...one of our ding-dong old farts hung two heaters off of one outlet and wamm-o...blew the whole joint up....so Anyway (again) it's winter hours up in the thumb however...we called, pleased and begged and Lakeside Hardware stayed open for us so we could grab some new fuses. Now That's great customer service America!! Well done Lexington / thank you Lakeside.

Called for quote on a new kitchen...possibly 2 kitchens and was laughed off the phone. Was told "we…read moredon't want anything to do with it." Congrats on being so busy that you find a need to be rude to potential customers. Best of luck.

Wow. I cannot say enough amazing things about this place! We wanted some custom cabinets to flank…read morea built-in fireplace we put into our home during a remodel. Some friends of ours recommended Albers after we had some difficulty with another carpenter our fireplace rep had recommended. Albers came to our home for a complimentary consultation. I spent perhaps 15 minutes with him & provided a sketch, description, & inspiration photos. He took some measurements, went over stain and door options and was off! Easy breezy compared to other (numerous) custom consultation I had to endure. The cabinets were done earlier than expected. The installation was today and I was nervous as I am admittedly a bit Type A & wasn't sure if they would make them the way I envisioned. Well, let me tell you they are everything I had wanted and more! The cabinets are beautiful! Excellent craftsmanship, extras we hadn't expected (like colored light options!), and the installer went above and beyond. Albers is a family owned business and everyone we dealt with was unbelievably nice and down-to-earth. If you are looking for custom cabinetry of any kind, including kitchen, bar, etc. give them a try, I guarantee you will be so very glad you did! They absolutely blew me out of the water, was just thrilled! *will post picture following completion of stone work next week!