Yesterday we visited the Sarnia store. We have dealt with Tepperman's for many years now and have…read morepurchased a wide range of appliances as well as furniture. Our salesman in appliances was Frank Vendetti, and he was very knowledgeable and made sure to listen to what we were looking for. We were very pleased with our purchase. Bonita in the administration dept. was equally helpful to get all the paperwork done for us. Thanks to both Frank and Bonita for being so helpful ! Cheryl and Derek Duckworth Brights Grove

Worst business and salesman to deal with. Went to Tepperman's to buy kitchen appliances. Walked…read morein and our sales person Dennis asked us what we needed. I explained to him that I wanted black appliances and he begins to tell me that they are out of style. Can you imagine the look on my face when he said that! I was not even able to get out black stainless and he tells me out of style. Fast forward, I do all the leg work and and find what we want. He orders it and says four to six weeks at best. Never heard from him again. Called him and said a phone call with a follow up would have been nice. Said he would, still no follow up. I had to call myself and find out when will we receive the rest of our order. Another 4 weeks. So in total 10 weeks and counting.......nothing. Now I have to wait till middle of July. I wonder if my sales person is ever going to call. Never ever will I buy from them (him again. Horrible customer service. This is the Sarnia store

In January I went to North End Appliance to book a service call for my dishwasher, which was not…read morefully draining. The gentleman in the store was abrupt, almost rude, but whatever... He's not the repairman. Alex came for the repair. He was right on time. That was the good part of the experience. He did not want to hear my observation of the dishwasher problem. He did not run the dishwasher. He disconnected the discharge hose, cleared a bit of crud from it (yes, there was some, but it was not blocked), reconnected, ran the discharge cycle to ensure it was emptying and not leaking from the reconnection, and left. Would not even consider my request to check for other problem. Told me "all appliances have standing water in them. Even your washing machine." "Not three inches," I said. "I know what I'm doing. This is the twelfth one of these I've done today," he said. And left. Well, he did NOT fix the drainage problem. At all. Luckily I got a recommendation of N.Z. Systems Appliance Service. Booked a service call with a very nice woman on the phone. Bernie came on time (early, actually). Ran the dishwasher first to hear what it was doing. Checked the discharge hose, then checked spigot side of hose connection and pulled out two, folded over, 1/2" rubber feet (no, I don't know what the previous homeowners were washing). Ran the cycle three times to check it -- sounded completely different, of course. Bernie was totally efficient but also nice about telling me when he was doing and why. And he fixed the dishwasher completely. Ive run it twice since he came and it drains completely. No, three-plus inches of water leftover for weeks is not normal. Good news? I have a trustworthy service company to call now.

I went in to look at an appliance and found the sales person to have a lack of customer sales…read moreskills. He was very rude and condescending.

Jun and his co-worker Bob are excellent. He was there the day the furnace quit working. Went to…read moreLondon to get the part the next day and installed it but we were still having a problem with our furnace. Called him the next day. He came and took a look but our furnace was on it's last leg as it was 26 years old. He gave us a fair quote on a new furnace, water heater and A/C. They are very professional and hard working. Explained things while working to make sure we understood. We will highly recommend Ace to anyone looking for repairs or new appliances. His prices are reasonable and wrote everything in his quote to us. Awesome work. Best in town.

What a great service I got today! My stove is back! I am…read morevery grateful for prompt reaction to my call to get help with my stove, for very professional and honest service. I would recommend Sarnia Appliance Service Centre to all Sarnia people who needs to fix their appliances. Thank you again. Svitlana Kordonska.

Our refrigerator stopped working on a Thursday night and we called Sarnia Appliance Centre the…read morefollowing morning. We expected that we wouldn't be able to get service until sometime the following week but when Ahmed found out that it was a refrigerator problem he came out that morning. He quickly diagnosed the problem. He called back the following day to make sure everything was working to our satisfaction. I know if anything else should go wrong that he will be there to help. Exceptional service.

Fantastic customer service! John went above and beyond to find us the perfect couch for our new…read moreapartment. We ended up getting more than we came for, great selection in all departments, great pricing too. Very happy with our purchases and would definitely recommend.

John you did not return my call and after 3 emails from my wife still no recall. as you know there…read moreis a 5 year warenty on this chair and we have only had the chair for 2 and a half years You were to get the part way back in mid may and didn't then you said you they were out of stock I didn't have a problem with that two weeks before we moved still no part then we moved and when I came to your store you told me it was on it's way I didn't hear from you so when we moved I tried to contact you with no response till now. I have had a business for years and I always took great care of my customers so this didn't happen.as for the cost for shipping if you need me to pay for it I will Bob Payne