Ladies you are rockin this store. Wow, so impressed by the…read moreladies at this Home Hardware. They are friendly, happy, and right there if you need them. Even though the store is under renovations right now, they knew where to find what I was looking for and knew everything I needed to know about the item. She knew her stuff. Dare I say, it was at a reasonable price. There is a Home Hardware closer to where I live but I really like this one.

Absolutely no rating. Was at the store today. Went to the contractors counter for help. One was…read moremaking a key other was on the computer. No acknowledgment eg." I will be with you in a minute".Nothing at all. Waited at least 5 minutes. Another customer came up and was immediately acknowledged. Stopped working on the computer, continued to ignore me and addressed the other customer. I walked out and will never go step foot in there again. Maybe I was going to order everything for a new house? You will never know!! Just because I am not a contractor and a women? I want a manager to contact me for a formal complaint against the employee!!!!

dave and cassie were very helpful to both my wife and myself. They were able to make and set keys…read morefor house and auto.

This is a clean well organized and very well done hardware store. They have everything that you…read moremight want. I went in for grilling supplies and it was all easy to find This used to be a charity poker house. NO evidence that this was ever the case. It's tucked back there. Unique location but this is a legit store and well worth a visit!

Great customer service! They have a great selection on a variety of things and the prices are…read morecompetitive with other hardward stores.

Yes all legal to tow away cars from your huge parking space. Unfortunately this town is not big…read moreenough to not be towing away your regular customers. My choice to park in your lot, and my choice to never enter your store again. Along with about 20 other potential customers who eat out on Sundays. I could put a bunch of other points, but it' (should) be obvious "the customer is always right."

Warranty SCAM - DANGEROUS Sofa: The Brick Sarnia Beware of…read moreBeau Genuine Leather Power Reclining Sofa" I purchased the Beau Genuine Leather Power Reclining Sofa - Burgundy SKU: BEAUBUPS, along with a 5-year extended warranty. However, after 4 years of use, an incident occurred. While my wife was seated on the sofa in its reclined position, the back suddenly broke, causing her to fall on her back. Concerned, I initiated a warranty claim only to face utter disappointment. The warranty claim was summarily denied, citing 'Willful abuse, neglect or misuse of the Product' Despite my persistent efforts to seek clarification, the store representatives, including Courtney and Alex, displayed dismissive attitudes. Their explanations bordered on incredulity, suggesting either that we exerted excessive force, which isn't covered, or that we should have noticed a potential issue earlier, which we couldn't have as the sofa is sealed, concealing any internal damage, they stated "Failure to file a claim within 14 days (as this can impact our ability to repair/replace the Product);". After numerous attempts to reason with the store, the manager finally offered a settlement, albeit an unsatisfactory one. They offered 60% of what I have paid, but they refused to repair the sofa, claiming it would be more expensive than replacing it. They have the same sofa available, but I would have to pay the difference based on today's price. I feel cheated by The Brick and I don't recommend anyone to buy products there because of the bad quality and cheap tactics to charge for extended warranties and not cover it when we need

0 stars. Bought a mattress and foundation less than 2 months ago. Brick delivery set it up in my…read morebedroom then came out to my kitchen where I was and told me to "sign here". I did and they left. Yesterday I had help to remove the mattress off the foundation as I can't lift it myself. I am a senior on my own with a bad back. Surprise! Big rip and a whole in the cover of the foundation. I spoke with Courtney and then her superior Craig from the brick. Got no satisfaction at all. Unwavering in their flat response of "you signed the paper". Hard lessened learned but from now on I will be standing right on top of the delivery people and inspecting every inch of every product. Very poor business standards. Do not shop at the Brick!