Love this place!!! So professional and so kind . Best price in town. Thank you so much!

We have had 2 cars under the unlimited package for years. Today, I didn't need a wash, just to use the vacuum. While I was cleaning my car an unhinged employee raced over and screamed at me for not going through the car wash first. I told him we had 2 memberships and he continued to scream about how I "must not understand..." Well, I do understand what it feels like to be berated and don't appreciate it. I then went through the car wash and back to the vacuums and he just stared at me the whole time! WTH! Must be some strict rules only he understands. I guess long term reoccurring revenue is not your thing! read more

I have been to this car wash several times over the years. The service has always been satisfactory. Not fabulous, but okay. Today, I pulled into the line and an employee approached my vehicle. He asked if I was a member of their unlimited club. I said no. He then said that only members could go through the carwash today. (This has never, ever happened on my previous visits). Thinking that it was their way of trying to get me to buy a membership, I said, "ok, then thanks, I'll go somewhere else". Guess what? All of the sudden the employee said, "ok, we'll make an exception". I went through the carwash as usual. Very shady. I will not be back if this is the sales tactic they use. read more

Friendly staff that helps out with the cars. Had Luis help me out without asking and always has a smile when talking to customers. Thank you Luis for helping me with my car. read more

Came here yesterday as my car was sooooo dirty from the drive up the 5 fwy from Socal last week. I pulled up and saw a line about 5 cars deep and thought to myself, "Oh, I'll be here for 30 mins at least". Little did I know they get you in and out faaaast! The line dissipated in about 5 minutes, and my wash felt like less than 2 minutes. Best part, my car is so clean! It was a great experience! A bit on the pricey side for a wash, as I opted for the $22 wax and seal, but truly a good wash and the efficiency and speed are priceless! read more

This place is good for a monthly upkeep wash, but I find that it usually misses a few spots. For instance, it's not the best at cleaning wheels and usually leaves a lot of brake dust on the wheel. Overall, the monthly subscription is a pretty good deal, so I keep coming back. The vacuums are a highlight, they are powerful and easy to use. read more

Two weeks ago, I took in my vehicle to get a wash as usual and when I got out of the wash, I noticed that the trim of my vehicle was missing. I let one of the employees know right away and surely he found the missing piece inside the wash. At first the employee did not want to make a claim on his end. Claiming that my vehicle was old. I told him that I needed the info to the claims department and when I insisted he took down my information and did the report. I send an email requesting my vehicle to be fixed and I didn't get a response from them until two weeks later. Surely, they said that my vehicle was "old" and they didn't take any responsibility in the damage that was done to my vehicle. I am very disappointed and angry because they just simply won't fix it because my vehicle is a 2021 and it falls in the 5 year period that to them its an "old" vehicle. I would understand if my vehicle was 10 or 15 years old but a 5 year old vehicle should be fixed. Just be careful to all customers that have an "old" car, if it gets damaged Bluewave won't take responsibility. So be careful when taking in your vehicle for a wash. It's better to pay a bit more at another car wash where employees actually hand wash your car and feel reassured that your vehicle won't be damaged. Hopefully, they change their ridiculous policy that a vehicle is old because it's been five year. read more

BlueWave Express Car Wash - Car Wash Near Me - San Rafael, California

OMG Alert: Treated very badly for no reason! Actually felt discriminatory I'm a nanny & have been going here for several months to wash family car with kids in car (6&8 years old). Today I tall male staff member was standing by the curb where you pull in. Normally no one is standing where you pull in! When I didn't acknowledge him & roll my window down fast enough(since kids were talking to me & listening to a story), the man got very angry & stormed off even though I did roll my window down. I didn't understand what he wanted from me. I was just following the line like normal. Then when I got to where you pay he was telling the other staff to not help or let me through the car wash! At this point the kids were confused and getting very distressed as was I, so I put car in park & got out to get his name. He said it was Luis & told us to leave! I was stunned and sick to my stomach. Never in my life have I been treated this way in a public place where customer service should be great or at minimal good. There was NO REASON FOR HIS BEHAVIOR EXCEPT DISCRIMINATION. Very sad we are now living in such a divided country where people are such haters. This man should be fired. Local family to never return. They obviously need competition in order to respect all customers. Very sad!!! read more

BlueWave Express Car Wash - Luis? Says he is "shift leader". Felt discriminated against by him as a woman! Very mean angry man who shouldn't be working w/public. - Car Wash Near Me - San Rafael, California

Went there again today to give them another try. They have a sign posted on their property by the street as you drive up, it reads, "Unlimited for the price of 1 carwash". That isn't true, it is false advertising. When you drive up, the sign reads, "single car wash $13, Unlimited $26.99". I mentioned it to the man at the pay machine, he acted like he was surprised and would check the prices on the screen; he knew that the sign is false advertising. The last time I was there, they packed cars so tightly into the car wash, that the car behind me was about to hit my bumper, so I scooted out quickly before the green light said go, when it was drying my car. read more

Blue Wave is a reliable drive through car wash. You drive up (expect to wait in a little line, but it moves fast), then pick which wash you want- I usually pick the middle of the road one- and then pull into the car wash. It is certainly NOT touchless. The brushes and all will touch your car to clean it like the old fashioned car washes did. But for me, this is fine! It does a pretty good job, then you pull through and there is a strong dryer. You can then pull into a spot on your right hand side where you can vacuum your car and use air to clean out the nooks in your car to get it extra clean. You can take out your car mats, hang them up and vacuum them too! They usually will give you a couple towels that you can use to finish drying your car because it isn't perfectly dry coming out of the automatic wash. (And sometimes if there are little spots, I use this damp cloth to wash off those spots!) If you're willing to put in a little work and vacuum your own car, you can have a pretty clean car after this wash! read more

Really efficient and budget friendly car wash. The line was long upon arriving on a Saturday mid-day, but they moved everyone along suprisingly fast! The prices were lower than my go-to East Bay car wash and the wash itself was superior. It definitely did the job. I am not a Marin resident but was up there for an event and hadn't had time all week for a much needed car wash. With some time to spare, I checked out BlueWave as it was conveniently located right off the 101 not far over the Richmond/San Rafael bridge. They need to come over to the East Bay! I'd make it my go to car wash spot in an instant. read more

This is my go to car wash when I just need to get a quick wash - not for a thorough inside and out wash...great monthly upkeep spot for the right price. read more

Friendly staff but the car wash doesn't clean my car completely.. I had to ask for a towel to wipe the left over dirt on my car.. I've never been asked for help to wipe my car down which was nice, but what caught me off guard was that the attendant opened my trunk. Is that something they normally do when helping you wipe down your car? I thought she was only wiping the body of the car not opening the trunk and wiping the inside too.. if she asked about opening it and wiping then it would be different i guess. Again, I don't think if it's something they do when helping you wipe your car. read more

BlueWave Express Car Wash - The grill is a bit cleaner now after I wiped it.. but still dirty.. the fog lights are cleaner after I wiped the dirt off - Car Wash Near Me - San Rafael, California

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Had the car wash as I often have. This time I decided to use the vacuums and clean the inside. Jose was extremely helpful....did a great job. read more

Great customer service super friendly, very helpful. All the equipments you needed to clean inside and outside your car are very well maintained. The membership is super affordable. I've been a member for about 6yrs and never once been disappointed by the service. read more

It's a nice quick conveyor car wash place and they have vacuums, air hoses, and microfiber cloths to use when you're done getting it washed. They also have employees walking around wiping the car down with microfibers as well while you vacuum your car! José has helped me wipe down my car twice now and is very sweet and very helpful. It is also one of the cheapest express car washes in Marin too, only $13 for a wash. Not bad for less than $15 and free vacuums and air hoses! read more

While we were cleaning the car, the site manager, Luis Cayax, approached us wearing a body camera. He told us he was recording and accused me of using the window washer fluid to clean our car's carpet--something I absolutely did not do. He then threatened to cancel my membership, call the police, and file a complaint against me, claiming I had stayed more than 10 minutes in the vacuum area. This accusation is unreasonable, as many customers routinely exceed 10 minutes, and I believe his aggressive behavior was an attempt to cover up prior misconduct by his employees harassing my girlfriend and asking for her number. Scary place for family to visit Luis Cayax should be fired harassing female in San Rafael location read more

DONT RECOMMEND AT ALL. Now I will have to pay thousands to paint all the front. The car wash totally scratched my car. The manager who assisted me right after told me he totally saw that and apologized. A week later the customer support called me telling that I was the one that scratched my car while I wiped it (what is absolutely non sense but I didn't even reach the front of the car before I noticed it). They were SUPER rude on the phone telling that my case was closed and denied and I would need to pay for the repair. I have been using that service for a while and never had a problem but after this situation I will never come back. read more

BlueWave Express Car Wash - Car Wash Near Me - San Rafael, California

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I come by every other month for a wash, & it's a good facility! I agree other posts saying how crowded it is. My past two visits I haven't even been able to park to vacuum the inside of my car. I've noticed cars still vacuuming when I'm lined up in traffic with 5 cars ahead of me BEFORE I can actually get up on the lot. When I pull out of the dryer I still see these cars parked!! I'm not gonna wait for a spot and congest the flow of traffic so I just go. If this becomes a recurring issue, I may seek a new go-to for my car washes. read more

Beware unless you want to be charged multiple times for the same car and do not want any way to contact them Because they don't respond. Place is terrible!! Better off going to quick quack!! read more

The ease at this drive-through car wash is perfect. Staff is always friendly and competent, but Saturday was over the top! Luis tapped on my window after I exited the wash and told me my car didn't get clean enough! What attention to detail!! He directed me to queue up again and take another free turn. Above and beyond service. read more

Always greeted with a smile by the lovely staff. This is my favorite car wash in The Bay Area...especially if you have a Type A personality and like to vacuum the car yourself! read more

I've enjoyed my monthly subscription. Easy and fast to keep my car clean inside and out. Today however was not good. I was cleaning the inside of the car, vacuuming etc. When an employee I haven't encountered before comes up and starts yelling at me that the sign says 10 minutes max and I had been there 30 minutes. I had been there barely 15 minutes max. He wouldn't listen and was very obnoxious to me insisting there was some way in which he knew I had been there for more than 30 minutes. This is not how you treat customers AND was untrue to boot. Definitely left a bad feeling unfortunately. read more

Although the wash itself was fine, language barriers cost an unwanted monthly pass and today it could not for similar reasons Be resolved. Tried to call customer service..forget about it. Got on the website canceled my subscription. read more

I am cancelling my membership here after having the highest level unlimited package for over 4 years. They have taken on too many people - EVERY single time you go, I'm talking 9am, 1230pm, 145pm, 230pm, 720pm there is a huge line of about 10 cars. This line goes into the road and turning lane and is incredible unsafe. It's ridiculous to pay $40 a month and have to wait in line to wash your car for 30 minutes at a minimum every single time you want to go. The employees are whatever, no one really smiles or is very friendly. The car wash did pop off my entire right side mirror once and they did fully replace it and pay for all damages easily but that is the bare minimum. Of course they should have done that, so no points for that. read more

Not worth the wait or expense. I do not recommend. The wait time was longer than the service, which is clear indication of terrible service. I didn't lose a rear view mirror but I'm super surprised. The antenna did make it! $20 for full service. Quality does not match the value. The Jet Dryers are not working. As a result, you'll get streaks and not shine. Invest your money into someone else's stream of passive income. read more

I'm a long term, loyal customer at your San Rafael location. I've been going since the grand opening. I'm also an unlimited customer. I've always been very pleased with the quality of wash, and especially the friendly staff who I have developed a rapport with over the years. Today I'm updating my review. On Sunday, May 11, as usual, it was pretty busy. I'm an Uber driver, so I'm there about 3 times a week, and my car is never very dirty, so I'm usually in and out pretty quickly. Today I was near completion when I was approached by an employee I didn't recognize. He was carrying a sign and aggressively pointed to it reminding me that there is a 10 minute limit at the vacuums. (I know the rules.) When I told him I hadn't been there for 10 minutes, and I was almost through, he snapped back, "detailing your car is not allowed. I need you to leave," pointing to the line of cars, which I waited in just moments before. Meanwhile, your staff is handing out towels for customers to detail their cars (I have my own system with my own towels.), and the slot next to me was empty, with no one waiting. His lack of tact and professionalism really took me back. He is completely out of sync with the rest of the staff.I left there feeling very pissed off and searching for another option. If your objective is to run off customers, then you're on the right track with this guy. Sincerely, Long Term Customer read more

Liked that they hard towels and an air sprayer to get into the cracks and get sand out of seals.

Great affordable car wash. I've been going there since the day they open. Strong vacuums too

One hell of an experience I had at Blue wave on September 13 around 3 I went in to get a cash wash as any other person would do when you notice your car is dirty. I went in and paid 12$ for the service they provided and I wish I was lying but my mirror got yanked off my car while in the car wash. The machine stopped for a couple second but as it stopped the blades were on my driver side mirror. When the machine started up again it completely took my mirror off leaving it hanging there and I couldn't do anything until the car wash ended. LIKE ARE YOU KIDDING ME. Not only did I talk to Luis there manger on duty at the time. He basically told me that any damage your car has taken has to go through HR for compensation. Luis told me that it should take 1 week to get a message or phone call from HR. It's been 2 weeks and I haven't heard a word from them since the incident. If this isn't a reason not to spend your money here expecting your car to be clean this is clear evidence to avoid this place at all cost, if you don't want your car to come out with damages. read more

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CAR WASH- This is my new favorite car wash! Drive through and it's automated with all the bells and whistles, tire shine, polish and wax and seal! Became a member and now we have unlimited washes . My baby will always be look super shiny and sparkly! Free vacuums as well after you wash your car abs always friend great service when I come here ! Highly recommend Blue Wave for getting my Merc looking fly! read more

BlueWave Express Car Wash - Car Wash Near Me - San Rafael, California

They won't stop charging my card a year after I canceled. Think twice about giving them your credit card unless you want to be an unwilling customer for life. read more

All Images Maps Shopping Videos Forums Web News Books Flights Finance Search tools Feedback Showing results for blue wave car wash Search instead for blue xave car wash Results for  Westlake, Daly City   Choose area Search Results BlueWave Express Car Wash 4.1 (651) Car wash in San Rafael, California ‧ Open 78+ Overview Photos Reviews By owner Services Products About Main Results Google review summary 4.1 (653) Reviews All vacuum80 employee16 towels15 pay14 +6 Sort by Most relevant Newest Highest Lowest claudia maxwell Fast service, great vacuums. TODAY while vacuuming my car I accidentally lock myself out including my phone and purse :/ ... More Lance B 2 reviews·3 photos 2 weeks ago NEW Don't use this car wash! They will tear up your vehicle and not take responsibility for it! They know it's an issue and will not inform you of it. Now I have to take a hit on my insurance to have it fixed. I've used several other car wash ... More Arthur Mullin 4 reviews 3 days ago NEW The staff is great. The quality of the wash and experience overall is great. I give the car wash a 5 star overall. My son is disabled. I don't typically use my handicap tag as I prefer to leave spaces open for people less capable than us. I ... More 1 Vicki Long 10 reviews·3 photos 5 months ago I have a 2006 Equinox. I'm a winter Texan. My car stays in Texas for the summer. Last season (Nov 2022-March 2023) I bought a pass to BlueWave. Used the new car wash in Alamo, TX all season. No issues. ... More 1 BlueWave Express Car Wash (Owner) 5 months ago We apologize for the inconvenience and damage caused to your car at BlueWave Express Car Wash. We appreciate you bringing this to our attention and we take your concerns seriously. We understand your frustration and we will investigate the issue further to ensure it doesn't happen again in the future. Please contact us at (877) 503-0008 so we can discuss this matter further and find a resolution. Thank you for your feedback. More user reviews Web results BlueWave Express Car Wash https://bluewaveexpress.com ' gue... Guest Experiences Friendly service, free vacuums, conveniently open every day, and you can choose to buy washes individually or save money by buying a monthly subscription. Nextdoor https://nextdoor.com ' pages ' blue... BlueWave Express Car Wash - San Rafael, CA The car wash is praised for its great value, with many considering it the best in Marin. Despite some negative experiences, the majority of customers find ... Discussions and forums Beware of Blue Wave Express carwash : r/RioGrandeValley - Reddit Reddit  ·   r/RioGrandeVal · 10+ comments · 6y Is bluewave car wash safe for paint longevity? : r/mazda - Reddit Reddit  ·   r/mazda · 5 comments · 1y See more People also ask Does car wash wax actually work? Are the vacuums at Blue Wave free near me? Feedback Web results BlueWave Express Car Wash https://bluewaveexpress.com ' faq FAQ - BlueWave Express Car Wash - General Questions BLUEWAVE EXPRESS CAR WASH MUST BE INFORMED WITHIN 24 HOURS OF ANY ISSUE. Do you clean the inside of my car? No, upon exit of the wash tunnel, we provide ... Consumers' Checkbook https://www.checkbook.org ' bluew... BlueWave Express Car Wash - San Rafael - 14 Reviews Decent low cost car wash. You ride inside as your car is pulled along through waving fabric strands and torrents of water. Self vacuum the interior after the ... Facebook · BlueWave Express Car Wash 170+ followers BlueWave Express Car Wash | San Rafael CA Clean Never Felt So Good in San Rafael, CA! Unlimited Car Washes starting at $19.99/month - Included with every wash - Free Towel Exchange, Free PissedConsumer https://bluewave-express-car-wash.pissedconsumer.com ' ... BlueWave Express Car Wash Reviews | bluewaveexpress.com @ ... Mar 22, 2024 -- BlueWave Express Car Wash has 11 reviews (average rating 2.6). Consumers say: Sw military blue wave express car wash is A-1, Handicapped. Pros and cons: Great wash  View full list Better Business Bureau https://www.bbb.org ' san-rafael Blue Wave Express Car Wash | Better Business Bureau® Profile This organization is not BBB accredited. Car Wash in San Rafael, CA. See BBB rating, reviews, complaints, & more. People also search for Blue Wave Car Wash Blue Wave Car Wash prices BlueWave car wash near me Blue Wave car wash damage Blue Wave Car Wash membership Quick Quack car wash Page Navigation claudia maxwell Fast service, great vacuums. TODAY while vacuuming my car I accidentally lock myself out including my phone and purse :/ The attendants offered to call AAA for me HOWEVER...Manuel was my hero. He took a brand new emergency kit for this type of situations and gave it a try!! Manuel save me lots of time and the head ache of waiting for AAA outside in th sun. MANUEL...... saving the day!!! read more

Waited in line for 15 minutes to simply go through the car wash and even buy a membership because Ive heard plenty of good things but one of the staff came up to me in my truck and told me to get out of line as I had dead weight in the back of my truck. As I started to ask more questions about their "policy" he backed off and said I was being hostile and said he wasn't going to comply any further and walked off before I could even reply. So. F-ing. Rude. If I could give 0 stars I would. read more

An excellent service the workers are very friendly willing to help you more now they have towels

Gero gero gero. (This man is NOT manager material) Who made this guy a manager? He's Very aggressive, defensive, condescending, Arrogant, unprofessional... I have had a membership here for years and this car wash does not properly clean my car and I had started to notice little scratches after washes (which I reported). It gets the job done when in rush. For that reason I recently canceled my membership and just pay as I go. I come in today 5/20/2022 and pay for a $20 wash and notice, while vacuuming, that there is still stuff stuck on the car in a few different places. After I finish I drive back threw to inform the attendant standing there that my car is still dirty. It's Gero, the manager. (Walking up on the right hand side with a mad look on his face.) I explain the situation He basically tells me don't expect for my car to be clean when I come here because this is a "express wash and not a full-service wash". I informed him that I have been coming here for years and that this is the reason why I cancelled my membership and that other express washes get the dirt off just fine. When I told him that other express car washes I've been to get my car clean just fine, he aggressively told me to go there. What kind of manager tells a customer to go elsewhere after simply expressing that the service was lacking that day. He literally went back and forth with me until I reminded him how a manager is supposed to handle these types of situations and he finally let me go through again, which I is normal practice. While going through the car wash, the way I was handled by Gero did not sit well with me. So when I exited the car wash I parked and asked an employee for managements information. Gero came over to give me his business card and inform me that the whole interaction was recorded, as if he was threatening me lol. I said I'm sure they would love to see your encounter with customers and how you are directing business elsewhere. He is arrogant, entitled, and has a serious superiority complex. He is not a people person and definitely should not be a manager anywhere. Maybe it's small man complex, who knows, but it is definitely unprofessional and unacceptable for a manager. A good manager would at least make sure all vacuums are working and not broken and laying on the ground. I have a recording of my own just in case ;) read more

BlueWave Express Car Wash - Where is Gero? - Car Wash Near Me - San Rafael, California

First time to car wash today. Kinda chaotic pulling in because cars are coming out of the car wash as you pull in. On a good note, was able to get free car wash right away as there was no line. I parked afterwards to vacuum car. Benny dried my car off as I vacuumed inside. It's nice because they have place where you can attach car mat to vacuum. Another downside was pulling out of parking spot after vacuuming. If guy that worked there didn't guide me out I would have had hard time. The only thing missing was the stuff you put on tires to make them shiny. Overall good experience and will go back. read more

Recently increased prices which is a bummer. I was also aggressively pushed a monthly membership by a guy that basically stuck his head in my car. Also I paid for a tire shine but seems as though they ran out of the shine or something as my tires definitely didn't have any tire shine applied. If they fix these two things, I'll be back - but was pretty turned off the last time I went. read more

On more than one occasion, I had to go through the wash twice to get bird droppings off the car. The staff at this location is generally good and helpful, but often I had to drive past since the line was extremely long. The reason for 1 star rating is due to INABILITY to CANCEL membership. I moved my car to a different state and cancelled via the website. The website does not allow you to see/edit your membership. I noticed that they have continued to charge my account. I've tried calling multiple times, but no one ever answers... Last attempt, I waited on hold for more than an hour. read more

The first time I came my car was so clean that I kept coming back anytime I was in the area. Last few times not so much. Done wasting my money. read more

BlueWave Express Car Wash - Car Wash Near Me - San Rafael, California

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