Job took 1 hour and 10 minutes was charged for 2 hours of labor at $175 an hour. Repairman said I…read morehave to pay for his travel time too and from job. WTH. Other than that the schedule was next day and satisfactorily work.

We used Butler's in the past several times, and a human has always answered the phone, we've been…read moreable to schedule service appointments easily within a few days, and they've showed up at the scheduled time and did good work. Unfortunately, not this time. Maybe there's a crisis or labor shortage there right now, because I called at different time of day (during business hours) over the last few days and no one answers - just voice mail. I left multiple voice mails, and filled out the Contact Us form on the website, but no response. I regret it now, but I waited to call any other plumbers for a couple days and just kept trying, because I assumed they'd be responsive like they were before and call us back. Based on past experience, I'd have very highly recommended them, but in Fall 2023, if you need to reach a human quickly to answer questions & schedule an appointment quickly, call somewhere else.

Our tankless water heater had turned off, so we requested a service call from Carolina Water Heater…read more& Plumbing Service. Dan came and resolved the problem quickly, then proceeded to tell us that the service charge would be $225.00, plus a gate pass fee of $15.00. I am disappointed that Carolina Water Heater & Plumbing never advised us in advance about what I believe are excessive charges for their service call. If we had been advised early on regarding charges in advance, I would have looked for another company to see if services were available at a fair price. I will never use this company again.

Fantastic service! Great value and very trustworthy! Will use again. Definitely would recommend.read more

We have used Whitt's Plumbing for years..... the BEST!! We…read morehave a rental in HHI.... one Sunday morning, our guests of 5 ladies called and said they had no hot water! Called Willie from NY in a panic. Upon learning of our plight, Willie said to tell the girls to go to the beach.... he'll take care of it. When the ladies returned back from a day at the beach, they were amazed that they actually had hot water. Willie had completely installed a brand new up-to-date hot water heater. ON A SUNDAY!

We called Whitts Plumbing for our HHI Villa that had 2 leaking Bathroom Faucets. Willy came out the…read moresame day, within an hour actually! Did some adjustments and everything was done quickly and professionally. The price was also very affordable. We would definitely call Whitts Plumbing in the future!

Contacted this company through Yelp for help with one of my rental units. They were very…read moreresponsive at first and then just stopped communicating. I texted them twice more and left two telephone mags. They were supposed to follow up and do work on a Thursday (never responded) and then randomly called my tenant and scheduled for Monday. I had already contracted with someone else to do the job. Very disappointing.

Very professional, affordable and timely. Highly recommended If you have any electrical needs…read more Will use again.

Professional. Guaranteed work completed. Came back after 3 months to tighten loose faucet.read more

They came on time and finished within a week. They gave a year" warranty on their work. I was…read morevery pleased.

I've been using the wrong plumber for over 30 years. After having them install 2 right height…read moretoilets we've had nothing but trouble with one in master bathroom. Called and after a week a tech showed up unannounced with only my wife here. Never heard back. Called and was told a part was ordered. A week later I called again and was given the same run-around. After 4 weeks I visited KEITH'S HOUSE OF PLUMBING. Had a great talk and was was given a date to have it fixed or replaced. Caleb called on the date and came right out. The new toilet was broken inside and had to be replaced. He did a great inspection of drains etc, then found the problem with the toilet. Had a replacement with him and installed it all in 2 hours. He was personable and showed me everything. Great guy. I'll never call another company and cut all ties to former. Highly recommend Keith's Plumbing. Great job!

Horrible customer service call . The lady told me to go somewhere else that they have no openings…read morefor house calls . I asked why I couldn't just make an appointment and her response was "for what if I don't have anything for two months" .

My kitchen faucet was leaking and causing water to flow onto the floor. I phoned Island Plumbing…read moreand spoke to Kim. She had a plumber come right out to assess the situation. He suggested it would be best to purchase a new faucet. I went out and purchased a new faucet, called Kim and a plumber returned and installed the faucet. Great service. Kim and the two plumbers, Patrick and Harrison were great. I highly recommend Island Plumbing.

Island plumbing came and replaced a main water shuttoff valve in our condo at Hilton head. Kim…read morehandled everything with the property management company and the property manager onsite. In and out in under 30 minutes. Just excellent customer service and excellent work.

Since Prestige has been sold, service has suffered. Routing maintenance checks now have a…read moretechnician followed in a car by a salesperson. I've had them since buying my home in SCHH back in 2019. Bob the owner who has since passed away, was fantastic and instilled in his techs the importance of customer service and quality work at reasonable cost. Fortunately I attended the 24 Home Show in SCHH and came across Danny, a lead tech with Prestige but he'd left and is now with Pinnacle - family owned business with quality & customer service forefront in their business plan. I immediately signed with them. Had my 1st routine maintenance call and it was the MOST THROUGH call I've ever experienced. Over an hour and very through. Run from the company that acquired Prestige and I highly recommend Pinnacle Heating & Air - Matt Melvin, Owner 843-271-3780

Lost my air conditioning around 6:30pm and called for service. Technician showed up 30 minutes…read morelater. Within 5 minutes he diagnosed the problem and had it fixed within 15 minutes. The drain pipe was plugged. Have had Prestige service for 3 years, and never had a bad experience.